This is not the latest approved version of this apprenticeship. View the latest version
This apprenticeship is in revision
Proposal approved
Occupational standard approved
End-point assessment plan approved
Funding approved
This apprenticeship standard will be reviewed after three years.
This occupation is found within the construction sector, supporting the continued provision of installation and maintaining gas-fuelled heating and hot water systems across the UK.
The broad purpose of this occupation is to safely install, commission, decommission, carry out scheduled maintenance and repairs of gas appliances and equipment in a domestic dwelling. Appliances can include, but are not limited to, a range of work categories such as central heating boilers, ducted air heaters, cookers, space heaters and gas metering equipment. Roles in gas engineering are physical in nature and may involve lifting and moving of equipment, working at height and in confined spaces. All operatives must be registered on the Gas Safe Register for each appliance in which they are competent to undertake work on.
Gas Engineering Operatives are responsible for ensuring customer safety and always providing service excellence. Operatives will be required to explain how gas installations are designed and how appliances and controls operate, providing energy efficiency advice to customers as an integral part of the role.
| Duty | KSBs |
|---|---|
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Duty 1 Install and commission a range of gas appliances and associated systems and controls such as central heating boilers, cookers, space heaters and meters. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
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Duty 2 Carry out scheduled maintenance activities and servicing of gas appliances, systems and components. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
|
Duty 3 Safely identify and rectify faults. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
|
Duty 4 Safely decommission gas appliances. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
|
Duty 5 Select, use and maintain the appropriate tools, equipment and test instrumentation. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
|
Duty 6 Source, interpret and action relevant technical documentation, standards, regulations and industry wide updates. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
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Duty 7 Return the working area to a clean and tidy state, safely disposing of waste and recycling items where appropriate. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
|
Duty 8 Provide excellent customer service including providing advice and guidance on operating appliances safely and maximising energy efficiency. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
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Duty 9 Prioritise health and safety at all times. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 |
K1: Health and safety practices including manual handling, working at height and working in confined spaces.
Back to Duty
K2: Gas Industry Unsafe Situations Procedure (IGEM G11).
Back to Duty
K3: Risk assessments, associated procedures and documentation.
Back to Duty
K4: Environmental and sustainability regulations and guidance.
Back to Duty
K5: The range of gas appliances, their suitability and associated gases.
Back to Duty
K6: Installation and commissioning practices and techniques applicable to primary gas appliances.
Back to Duty
K7: Installation and commissioning practices and techniques applicable to secondary gas appliances.
Back to Duty
K8: Testing and safety-checking practices applicable to gas appliance types.
Back to Duty
K9: Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components.
Back to Duty
K10: Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems.
Back to Duty
K11: Decommissioning practices and techniques applicable to gas appliances and systems.
Back to Duty
K12: Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted.
Back to Duty
K13: Combustion theories, combustion analysis, gas properties, carbon monoxide and types of burners.
Back to Duty
K14: Chimney and flueing types, design and ventilation principles specific to gas appliances and dwelling types and structures.
Back to Duty
K15: Emergency procedures including gas escapes, report of fumes and unsafe situations.
Back to Duty
K16: Heat and hot water system design theory, location, controls including smart controls.
Back to Duty
K17: Common construction techniques and features of domestic housing stock including wall types, floor types, glazing, drainage systems & utilities.
Back to Duty
K18: Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated.
Back to Duty
K19: General Data Protection Regulations (GDPR).
Back to Duty
K20: Principles of equity, diversity and inclusion in the workplace and the impact on their work.
Back to Duty
K21: Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available.
Back to Duty
K22: Tools, equipment and test instrumentation used in gas engineering activities.
Back to Duty
K23: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology.
Back to Duty
K24: Principles of recycling, reusing and returning defective components and disposal of waste.
Back to Duty
S1: Comply with health and safety practices.
Back to Duty
S2: Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.
Back to Duty
S3: Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).
Back to Duty
S4: Carry out testing and safety checks applicable to the appliance chimney or flue type.
Back to Duty
S5: Carry out routine maintenance and servicing of appliances and components.
Back to Duty
S6: Identify and rectify faults in appliances and components.
Back to Duty
S7: Decommission appliances and systems.
Back to Duty
S8: Isolate the electrical supply to the appliance.
Back to Duty
S9: Conduct electrical safety checks pre- and post-work.
Back to Duty
S10: Undertake and document risk assessments.
Back to Duty
S11: Source, read and follow technical documentation associated with equipment and installation requirements.
Back to Duty
S12: Select, use and maintain tools, equipment and test instrumentation.
Back to Duty
S13: Select and use personal protective equipment (PPE).
Back to Duty
S14: Check and action inspection records and schedules.
Back to Duty
S15: Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.
Back to Duty
S16: Use digital technology to access job, appliance and customer information.
Back to Duty
S17: Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).
Back to Duty
S18: Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.
Back to Duty
S19: Recycle, reuse, return defective components and dispose of waste.
Back to Duty
S20: Carry out and record planned and unplanned learning and development activities.
Back to Duty
S21: Apply equity, diversity and inclusion procedures.
Back to Duty
B1: Prioritise health and safety.
Back to Duty
B2: Take responsibility for work.
Back to Duty
B3: Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice.
Back to Duty
B4: Support an equitable, diverse and inclusive culture.
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
Level: 3
Apprentices will achieve either IGEM IG/1 Supplement 2 Certification (Natural Gas) or IGEM IG/1 Supplement 4 Certification (LPG).
Level: 3
This standard aligns with the following professional recognition:
This document explains the requirements for end-point assessment (EPA) for the gas engineering operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Gas engineering operative apprentices, their employers and training providers should read this document.
A full-time gas engineering operative apprentice typically spends 18 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.
The EPA should be completed within an EPA period lasting typically 3 months.
The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the apprenticeship provider and assessment register (APAR).
This EPA has 3 assessment methods.
The grades available for each assessment method are below.
Assessment method 1 - practical assessment with questions:
Assessment method 2 - interview underpinned by a portfolio of evidence:
Assessment method 3 - multiple-choice test:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 18 months
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The apprentice must:
The qualifications required are: IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG). Matters of Gas Safety Competency Accreditation
|
|---|---|
|
End-point assessment gateway
|
The apprentice’s employer must be content that the apprentice is occupationally competent. The apprentice must:
For the interview underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence.
Gateway evidence must be submitted to the EPAO along with any organisation specific policies and procedures requested by the EPAO. |
|
End-point assessment - typically 3 months
|
The grades available for each assessment method are below
Practical assessment with questions:
Interview underpinned by a portfolio of evidence:
Multiple-choice test:
Overall EPA and apprenticeship can be graded:
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Professional recognition
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This apprenticeship aligns with:
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Re-sits and re-takes
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The EPAO should confirm the gateway requirements have been met and start the EPA as quickly as possible.
The apprentice’s employer must be content that the apprentice is occupationally competent. That is, they are deemed to be working at or above the level set out in the apprenticeship standard and ready to undertake the EPA. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.
The apprentice must meet the gateway requirements before starting their EPA.
They must:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by the interview. It will typically contain 5 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance, for example, witness statements, rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides in which of the simulated environments it takes place. The assessment environment must closely relate to the apprentice’s natural working environment. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The practical assessment with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the practical assessment with questions.
The independent assessor may observe up to four apprentices at a time. They must be as unobtrusive as possible.
The EPAO must give an apprentice 2 weeks' notice of the . practical assessment with questions
The practical assessment with questions must take 12 hours over two consecutive days.
The independent assessor can increase the time of the practical assessment with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The practical assessment with questions cannot be split, other than for comfort breaks or to allow apprentices to move from one location to another. Where breaks occur, they will not count towards the total EPA time.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.
The independent assessor must explain to the apprentice the format and timescales of the practical assessment with questions before it starts. This does not count towards the assessment time.
The independent assessor must observe the following during the practical assessment:
The apprentice will be required to install, commission and decommission three appliances from Table 1 (Primary appliances) and one appliance from Table 2 (Secondary appliances). They will also be required to conduct maintenance, servicing and fault-finding procedures on one appliance from Table 1 (main appliances), including the rectification of a pre-loaded fault.
Table 1 (Primary appliances)
Table 2 (Secondary appliances)
The independent assessor should observe the following during the assessment:
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions.
The purpose of the questions is:
Questioning can occur both during and after the practical assessment. The time for questioning is included in the overall assessment time. The independent assessor must ask at least 3 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training.
The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment with questions.
The independent assessor must make the grading decision. The independent assessor must assess the practical assessment and responses to questions holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The practical assessment with questions must take place in a simulated environment selected by the EPAO for example, the EPAO’s premises, a training provider’s premises, a training facility in the employer’s premises, a test centre or a similar simulated environment. This simulated environment must relate to the apprentice’s natural work environment. Equipment and resources needed for the practical assessment with questions must be provided by the EPAO, who can liaise with the employer to provide these.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of tasks and questions in the case of re-sits and retakes, to minimise predictability.
The EPAO must produce the following materials to support the practical assessment with questions:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.
This assessment method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The EPAO must give an apprentice 2 weeks' notice of the interview.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The interview must last for 45 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 6 questions. he independent assessor must use the questions from the EPAO’s question bank. Follow-up questions are allowed where clarification is required.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The interview must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.
The test can be computer or paper based.
The test will consist of 40 multiple-choice questions.
Multiple-choice questions must have four options, including one correct answer.
The apprentice must be given at least 2 weeks’ notice of the date and time of the test.
The apprentice must have 60 minutes to complete the test.
The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.
The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.
The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the test.
The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The test can take place remotely if the appropriate technology and systems are in place to prevent malpractice.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
Fail - does not meet pass criteria
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Theme
KSBs
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Pass
Apprentices must demonstrate all of the pass descriptors
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Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
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|---|---|---|
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Health and safety
K2 K3 K12 S1 S8 S9 S10 S13 S15 B1 |
Undertakes and documents risk assessments in line with employer's procedures to prioritise health and safety in the workplace. (K3, S10, B1) Selects and uses personal protective equipment complying with health and safety practices and manufacturer's guidance. (S1, S13) Isolates the appliance's electrical supply and conducts electrical safety checks before and after undertaking work tasks in line with safety practices and manufacturer's guidance. (K12, S8, S9) Identifies unsafe situations or conditions and takes action in line with the gas industry unsafe situations procedure (IGEM G/11). (K2, S15) |
Explains the importance for themselves and the business of working in line with health and safety practices (S1)
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Documentation
K19 S11 S14 S16 S17 |
Sources, reads and follows technical documentation associated with equipment and installation requirements to meet the needs of the task. (S11) Checks and actions inspection reports and schedules, using digital technology to access job, appliance and customer information to complete the task. (S14, S16) Completes and maintains work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). (K19, S17)
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N/A |
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Installation
K6 K7 K22 S2 S3 S12 |
Installs and commissions primary gas appliances in line with manufacturer’s guidelines. (K6 S2) Installs and commissions secondary gas appliances in line with manufacturer's guidelines. (K7, S3) Selects, uses and maintains tools, equipment and test instrumentation to complete the needs of gas engineering tasks. (K22, S12) |
Installs and commissions primary and secondary gas appliances, in line with manufacturer guidelines achieving the outcome right-first-time in line with the task requirements. (K6, K7, S2, S3) |
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Maintenance, servicing and fault-finding
K8 K9 K10 S4 S5 S6 B2 |
Carries out testing and safety checks to meet the needs of the appliance chimney or flue type. (K8, S4) Carries out routine maintenance and servicing of the appliances and components taking responsibility for their own work to meet the needs of the task. (K9, S5, B2) Identifies and rectifies faults in appliances and components to meet the needs of the task. (K10, S6) |
Rectifies faults in appliances and components achieving a right-first-time outcome to meet the needs of the task. (K10, S6)
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Decommissioning
K11 S7 |
Decommissions appliances and systems in line with manufacturer guidance and to meet the needs of the task. (K11, S7) |
Decommissions an appliance and system in line with manufacturer guidance, achieving the result right-first-time. (K11, S7)
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Fail - does not meet pass criteria
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Theme
KSBs
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Pass
Apprentices must demonstrate all of the pass descriptors
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Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
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|---|---|---|
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Sustainability and health and safety
K1 K18 K24 S19 |
Describes how they recycle, reuse and return defective components and disposes of waste to support organisational and regulatory sustainability and energy efficiency practices. (K24, S19) Explains the following sustainability and energy efficiency topics and outlines how they impact their role: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated (K18) Explains health and safety practices including manual handling, working at height and working in confined spaces. (K1) |
Describes the importance for the business, their role and the wider gas industry of recycling, reusing and returning defective components and following waste disposal practices. . (K24, S19) |
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Communication
K23 S18 |
Describes how they communicate verbally with customers to provide guidance on energy and efficiency measures specific to the appliance or system being worked on to meet the needs of the audience. (K23, S18) |
Explains the impact on customers and the business of meeting the needs of the audience when providing guidance to customers using verbal communication. (K23, S18) |
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EDI
K20 S21 B4 |
Describes how they apply procedures and support an equitable, diverse and inclusive culture and explains how this impacts their work. (K20, S21, B4) |
Explains the importance to the business of applying equity, diversity and inclusion procedures. (K20, S21) |
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Mental health
K21 |
Describes common issues, symptoms and warning signs of stress, anxiety and depression, and explains where to go for help and the resources available in their workplace. (K21) |
N/A |
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CPD
S20 B3 |
Explains how they carry out and record planned and unplanned learning and development activities in line with organisational CPD requirements. (S20, B3)
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None |
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 27 |
| Pass | 28 | 33 |
| Distinction | 34 | 40 |
Performance in the EPA determines the overall grade of:
An independent assessor must individually grade the practical assessment with questions and interview underpinned by a portfolio of evidence in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one assessment method or more, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall merit, the apprentice must achieve a distinction in the practical assessment and one other assessment method.To achieve an overall distinction, the apprentice must achieve a distinction in all three assessment methods.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Practical assessment with questions | Interview underpinned by a portfolio of evidence | Multiple-choice test | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Pass | Pass | Pass | Pass |
| Pass | Pass | Distinction | Pass |
| Pass | Distinction | Pass | Pass |
| Distinction | Pass | Pass | Pass |
| Pass | Distinction | Distinction | Pass |
| Distinction | Distinction | Pass | Merit |
| Distinction | Pass | Distinction | Merit |
| Distinction | Distinction | Distinction | Distinction |
If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of if pass they need to re-sit or re-take one or more assessment methods, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
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Apprentice |
As a minimum, the apprentice should:
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Employer |
As a minimum, the apprentice's employer must:
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EPAO |
As a minimum, the EPAO must:
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Independent assessor |
As a minimum, an independent assessor must:
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Training provider |
As a minimum, the training provider must:
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Invigilator |
As a minimum, the invigilator must:
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The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Special considerations
The EPAO must have special consideration arrangements for the EPA.
This should include:
Special considerations must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.
EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.
They must also appoint independent assessors who:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship aligns with:
| Knowledge | Assessment methods |
|---|---|
|
K1
Health and safety practices including manual handling, working at height and working in confined spaces. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K2
Gas Industry Unsafe Situations Procedure (IGEM G11). Back to Grading |
Practical assessment with questions |
|
K3
Risk assessments, associated procedures and documentation. Back to Grading |
Practical assessment with questions |
|
K4
Environmental and sustainability regulations and guidance. Back to Grading |
Multiple-choice test |
|
K5
The range of gas appliances, their suitability and associated gases. Back to Grading |
Multiple-choice test |
|
K6
Installation and commissioning practices and techniques applicable to primary gas appliances. Back to Grading |
Practical assessment with questions |
|
K7
Installation and commissioning practices and techniques applicable to secondary gas appliances. Back to Grading |
Practical assessment with questions |
|
K8
Testing and safety-checking practices applicable to gas appliance types. Back to Grading |
Practical assessment with questions |
|
K9
Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components. Back to Grading |
Practical assessment with questions |
|
K10
Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems. Back to Grading |
Practical assessment with questions |
|
K11
Decommissioning practices and techniques applicable to gas appliances and systems. Back to Grading |
Practical assessment with questions |
|
K12
Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted. Back to Grading |
Practical assessment with questions |
|
K13
Combustion theories, combustion analysis, gas properties, carbon monoxide and types of burners. Back to Grading |
Multiple-choice test |
|
K14
Chimney and flueing types, design and ventilation principles specific to gas appliances and dwelling types and structures. Back to Grading |
Multiple-choice test |
|
K15
Emergency procedures including gas escapes, report of fumes and unsafe situations. Back to Grading |
Multiple-choice test |
|
K16
Heat and hot water system design theory, location, controls including smart controls. Back to Grading |
Multiple-choice test |
|
K17
Common construction techniques and features of domestic housing stock including wall types, floor types, glazing, drainage systems & utilities. Back to Grading |
Multiple-choice test |
|
K18
Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K19
General Data Protection Regulations (GDPR). Back to Grading |
Practical assessment with questions |
|
K20
Principles of equity, diversity and inclusion in the workplace and the impact on their work. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K21
Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K22
Tools, equipment and test instrumentation used in gas engineering activities. Back to Grading |
Practical assessment with questions |
|
K23
Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K24
Principles of recycling, reusing and returning defective components and disposal of waste. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Skill | Assessment methods |
|---|---|
|
S1
Comply with health and safety practices. Back to Grading |
Practical assessment with questions |
|
S2
Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters. Back to Grading |
Practical assessment with questions |
|
S3
Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity). Back to Grading |
Practical assessment with questions |
|
S4
Carry out testing and safety checks applicable to the appliance chimney or flue type. Back to Grading |
Practical assessment with questions |
|
S5
Carry out routine maintenance and servicing of appliances and components. Back to Grading |
Practical assessment with questions |
|
S6
Identify and rectify faults in appliances and components. Back to Grading |
Practical assessment with questions |
|
S7
Decommission appliances and systems. Back to Grading |
Practical assessment with questions |
|
S8
Isolate the electrical supply to the appliance. Back to Grading |
Practical assessment with questions |
|
S9
Conduct electrical safety checks pre- and post-work. Back to Grading |
Practical assessment with questions |
|
S10
Undertake and document risk assessments. Back to Grading |
Practical assessment with questions |
|
S11
Source, read and follow technical documentation associated with equipment and installation requirements. Back to Grading |
Practical assessment with questions |
|
S12
Select, use and maintain tools, equipment and test instrumentation. Back to Grading |
Practical assessment with questions |
|
S13
Select and use personal protective equipment (PPE). Back to Grading |
Practical assessment with questions |
|
S14
Check and action inspection records and schedules. Back to Grading |
Practical assessment with questions |
|
S15
Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure. Back to Grading |
Practical assessment with questions |
|
S16
Use digital technology to access job, appliance and customer information. Back to Grading |
Practical assessment with questions |
|
S17
Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). Back to Grading |
Practical assessment with questions |
|
S18
Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S19
Recycle, reuse, return defective components and dispose of waste. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S20
Carry out and record planned and unplanned learning and development activities. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S21
Apply equity, diversity and inclusion procedures. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Prioritise health and safety. Back to Grading |
Practical assessment with questions |
|
B2
Take responsibility for work. Back to Grading |
Practical assessment with questions |
|
B3
Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B4
Support an equitable, diverse and inclusive culture. Back to Grading |
Interview underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Health and safety
K2 K3 K12 S1 S8 S9 S10 S13 S15 B1 |
Gas Industry Unsafe Situations Procedure (IGEM G11). (K2) Risk assessments, associated procedures and documentation. (K3) Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted. (K12) |
Comply with health and safety practices. (S1) Isolate the electrical supply to the appliance. (S8) Conduct electrical safety checks pre- and post-work. (S9) Undertake and document risk assessments. (S10) Select and use personal protective equipment (PPE). (S13) Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure. (S15) |
Prioritise health and safety. (B1) |
|
Documentation
K19 S11 S14 S16 S17 |
General Data Protection Regulations (GDPR). (K19) |
Source, read and follow technical documentation associated with equipment and installation requirements. (S11) Check and action inspection records and schedules. (S14) Use digital technology to access job, appliance and customer information. (S16) Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). (S17) |
None |
|
Installation
K6 K7 K22 S2 S3 S12 |
Installation and commissioning practices and techniques applicable to primary gas appliances. (K6) Installation and commissioning practices and techniques applicable to secondary gas appliances. (K7) Tools, equipment and test instrumentation used in gas engineering activities. (K22) |
Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters. (S2) Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity). (S3) Select, use and maintain tools, equipment and test instrumentation. (S12) |
None |
|
Maintenance, servicing and fault-finding
K8 K9 K10 S4 S5 S6 B2 |
Testing and safety-checking practices applicable to gas appliance types. (K8) Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components. (K9) Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems. (K10) |
Carry out testing and safety checks applicable to the appliance chimney or flue type. (S4) Carry out routine maintenance and servicing of appliances and components. (S5) Identify and rectify faults in appliances and components. (S6) |
Take responsibility for work. (B2) |
|
Decommissioning
K11 S7 |
Decommissioning practices and techniques applicable to gas appliances and systems. (K11) |
Decommission appliances and systems. (S7) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Sustainability and health and safety
K1 K18 K24 S19 |
Health and safety practices including manual handling, working at height and working in confined spaces. (K1) Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated. (K18) Principles of recycling, reusing and returning defective components and disposal of waste. (K24) |
Recycle, reuse, return defective components and dispose of waste. (S19) |
None |
|
Communication
K23 S18 |
Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology. (K23) |
Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on. (S18) |
None |
|
EDI
K20 S21 B4 |
Principles of equity, diversity and inclusion in the workplace and the impact on their work. (K20) |
Apply equity, diversity and inclusion procedures. (S21) |
Support an equitable, diverse and inclusive culture. (B4) |
|
Mental health
K21 |
Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available. (K21) |
None |
None |
|
CPD
S20 B3 |
None |
Carry out and record planned and unplanned learning and development activities. (S20) |
Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice. (B3) |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| Revised version awaiting implementation | In revision | 01/09/2024 | Not set | Not set |
| 1.1 | The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £22000 | 01/07/2019 | 31/08/2024 | Not set |
| 1.0 | Retired | 05/02/2016 | 30/06/2019 | Not set |
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