Ensuring that buildings are in a safe working condition.
This occupation is found in the construction and built environment sector, where properties across the housing, healthcare, social care, hospitality, education, commercial, leisure, retail, and private and public sectors, require maintenance to keep them in a safe working condition, and to optimise their quality or performance.
The broad purpose of the occupation is to conduct the general day-to-day maintenance required to keep a range of properties in a good state of repair. Property maintenance operatives conduct routine maintenance tasks, and minor planned and responsive repair works, using a broad range of fundamental trade skills including carpentry, joinery, plumbing, plastering, brick and block work, external works and associated finishing trades including tiling, painting, and decorating. Operatives use a wide variety of hand and power tools, materials, components, fixtures and fittings, ensuring work that is carried out is compliant with health and safety requirements, and meets building safety regulations and legislation. This requires them to know and understand the key principles of buildings and their construction, the range of building services that support a buildings operation, including electrical, plumbing, plant, safety systems and equipment, the techniques, and processes to prevent damage. Operatives are also keenly aware of the limits of their own competence, and will respond appropriately to, and report faults and defects to, others as necessary. Increasingly, property maintenance operatives are required to support in the optimisation of building performance and minimisation of environmental impact; operatives now need to record and report building information digitally, and consider sustainability and environmental choices, such as the use, recycling, and disposal of materials and components, in order to achieve net-zero carbon emissions.
In their daily work, an employee in this occupation interacts with other maintenance staff, specialist trades people, landlords and property owners, and the staff that work within or the residents that occupy buildings. Property Maintenance Operatives assist in the location of the repair works to be carried out, and to obtain further information and clarification as required from the customer, using a range of information gathering and communication techniques, whilst recording and reporting information in a variety of ways, including using digital technologies. Whilst much of the time may be working inside properties, operatives will be regularly required to work outside, conducting maintenance and repairs to properties, including to external drainage, brick and blockwork, glazing, fencing and groundworks.
An employee in this occupation will be responsible for performing planned maintenance and responsive repairs to properties, maintaining a high level of quality to the works they complete, providing maximum satisfaction to customers, clients, staff or residents within those properties. Generally, operatives work alone, but receive their direction from their supervisor or manager who selects and allocates jobs relative to the skills and experience of the operative. If on arrival the job is not as originally outlined, operatives have the responsibility to recognise their own level of competence, and report back to their supervisor or manager who will make the decision to amend the works required within the competence of the operative or assign the job to a more senior colleague or specialist professional.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 24 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 10 hours. They will ask you at least 10 questions.
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 10 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
Multiple-choice test
You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.
The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This occupation is found in the construction and built environment sector, where properties across the housing, healthcare, social care, hospitality, education, commercial, leisure, retail, and private and public sectors, require maintenance to keep them in a safe working condition, and to optimise their quality or performance.
The broad purpose of the occupation is to conduct the general day-to-day maintenance required to keep a range of properties in a good state of repair. Property maintenance operatives conduct routine maintenance tasks, and minor planned and responsive repair works, using a broad range of fundamental trade skills including carpentry, joinery, plumbing, plastering, brick and block work, external works and associated finishing trades including tiling, painting, and decorating. Operatives use a wide variety of hand and power tools, materials, components, fixtures and fittings, ensuring work that is carried out is compliant with health and safety requirements, and meets building safety regulations and legislation. This requires them to know and understand the key principles of buildings and their construction, the range of building services that support a buildings operation, including electrical, plumbing, plant, safety systems and equipment, the techniques, and processes to prevent damage. Operatives are also keenly aware of the limits of their own competence, and will respond appropriately to, and report faults and defects to, others as necessary. Increasingly, property maintenance operatives are required to support in the optimisation of building performance and minimisation of environmental impact; operatives now need to record and report building information digitally, and consider sustainability and environmental choices, such as the use, recycling, and disposal of materials and components, in order to achieve net-zero carbon emissions.
In their daily work, an employee in this occupation interacts with other maintenance staff, specialist trades people, landlords and property owners, and the staff that work within or the residents that occupy buildings. Property Maintenance Operatives assist in the location of the repair works to be carried out, and to obtain further information and clarification as required from the customer, using a range of information gathering and communication techniques, whilst recording and reporting information in a variety of ways, including using digital technologies. Whilst much of the time may be working inside properties, operatives will be regularly required to work outside, conducting maintenance and repairs to properties, including to external drainage, brick and blockwork, glazing, fencing and groundworks.
An employee in this occupation will be responsible for performing planned maintenance and responsive repairs to properties, maintaining a high level of quality to the works they complete, providing maximum satisfaction to customers, clients, staff or residents within those properties. Generally, operatives work alone, but receive their direction from their supervisor or manager who selects and allocates jobs relative to the skills and experience of the operative. If on arrival the job is not as originally outlined, operatives have the responsibility to recognise their own level of competence, and report back to their supervisor or manager who will make the decision to amend the works required within the competence of the operative or assign the job to a more senior colleague or specialist professional.
| Duty | KSBs |
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Duty 1 Support the planning, preparation and delivery of property maintenance tasks in accordance with building safety regulations and legislation. |
K1 K2 K3 K5 K6 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 K25 K26 K27 K28 K29 K30 K31 S1 S2 S3 S5 S6 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 2 Create a safe working environment by implementing the necessary control measures, through the identification, mitigation and reporting of risks and hazards, and in line with health and safety legislation, policies and procedures. |
K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 K27 K28 K29 K30 K31 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S23 S24 S25 |
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Duty 3 Access and utilise appropriate work plans, job sheets, specifications, drawings/diagrams, information & data sheets, taking in account factors such as regulatory requirements and legislation, performance and quality criteria, efficiency, sustainability, and the need to reduce waste. |
K1 K2 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 K25 K26 K27 K28 K29 K30 K31 S1 S2 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 4 Select, check, use and maintain tools, equipment, materials, components, compounds and parts appropriate to the task being undertaken, handling, positioning and storing these safely, and clearing away and disposing of waste safely on completion of work, and in accordance with codes of practice. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K26 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S22 |
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Duty 5 Safely isolates electrical, electronic and emergency systems to enable property maintenance operations to be performed around isolated electrical components, and the reporting of faults as required. |
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Duty 6 Perform fault diagnostics to implement a range of minor reactive or responsive plumbing and drainage repairs to a satisfactory conclusion. |
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Duty 7 Carry out preventative and corrective maintenance, minor repairs and replacement of components within water, environmental and energy management systems in accordance with current legislation, industry standards and with the manufacturers requirements. |
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Duty 8 Use carpentry and joinery skills to complete minor repairs or refurbishment to fixtures within and around properties, such as doors, windows, frames, worktops, ensuring associated fixtures and fittings are selected, installed or repaired, and working correctly. |
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Duty 9 Carry out minor plastering repairs using appropriate materials and surface finishing techniques. |
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Duty 10 Carry out remedial painting and decorating works to a range of surfaces, ensuring the appropriate and safe use of compounds, materials, tools and access equipment. |
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Duty 11 Carry out minor tiling and flooring activities or repairs using a variety of materials, tools, adhesives and sealants. |
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Duty 12 Carry out planned, responsive or temporary repairs to buildings and their immediate surroundings to make buildings safe and secure for their occupants or clients. |
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Duty 13 Communicate effectively verbally and in writing, using digital technologies to access, identify, record and report information, liaise and coordinate with other team members, and provide customer service to internal and external customers, and respecting others. |
K3 K4 K5 K6 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24 K25 K27 K28 K29 K30 K31 S3 S4 S5 S6 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S23 S24 S25 |
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Duty 14 Maintain and develop competence in the property maintenance industry, recognising own levels of competence and when to escalate concerns to others, resisting the pressure to follow unsafe working practices. |
K3 K4 K5 K6 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K27 K28 K29 K30 K31 S3 S4 S5 S6 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S21 S23 S24 S25 |
K1: The principles and requirements of planned preventative maintenance (PPM) and reactive maintenance.
Back to Duty
K2: The range of building types and characteristic uses, their common methods of construction and typical defects, and the impact that property maintenance operations may have on building safety.
Back to Duty
K3: Health and safety regulations, relevance to the occupation and the operative's responsibilities. Health and Safety at Work Act Control of Substances Hazardous to Health (COSHH). Manual handling. Personal Protective Equipment (PPE). Working at height. Safety equipment: guards, signage, fire extinguishers.
Back to Duty
K4: Risks and hazards associated with property maintenance activities, and their mitigation using risk assessment.
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K5: Key regulatory and legislative requirements (including building regulations, the building safety bill, and BSI Flex 8670), and an awareness of how these apply to varying property types, and their impact on property maintenance operatives’ responsibilities.
Back to Duty
K6: Importance of establishing a safe and tidy work area, using appropriate access equipment, providing protection to adjacent areas, and consideration for the safety of other property users.
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K7: Common hand and power tools and equipment used in routine property maintenance tasks and how to use safely.
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K8: The common components of electrical and electronic systems, how to safely isolate electrical supplies and the procedures for correctly reporting identified faults.
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K9: The common forms of emergency equipment and signage, their importance within buildings and the preventative and possible corrective maintenance required.
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K10: The principles and components of plumbing systems, how to safely isolate, store and drain down water supplies to diagnose faults and clear blockages.
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K11: The principles and components of common above and below ground drainage systems, the issues that poor drainage can have on properties and how to diagnose faults and clear blockages.
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K12: The principles of good water hygiene to preserve and maintain the health of water systems within buildings and how these are checked and legally certified to minimise water hygiene and legionella risks.
Back to Duty
K13: The principles and components of common environmental and energy management systems and their methods of operation.
Back to Duty
K14: The common defects found in windows, doors, and glazing systems, the characteristics, uses and limitations of the materials and components used within them, and how these are used to meet statutory regulations.
Back to Duty
K15: The common types of materials and processes used to prepare, repair and finish plaster defects.
Back to Duty
K16: The common causes of painting and decorating defects, and the types of materials, chemicals and processes used in painting and decorating activities. How paints and chemicals are stored and disposed of safely.
Back to Duty
K17: The common causes of tiling defects and the types of materials and processes used in tiling activities.
Back to Duty
K18: The common causes of flooring defects and the types of materials and processes used in flooring repairs.
Back to Duty
K19: The common forms of masonry and damp proofing defects, materials and processes used in masonry repair activities: Mixing mortars, replacing defective pointing, laying and bonding of masonry, coping repairs and damp-proofing.
Back to Duty
K20: The common types of roof structures, defects and the types of materials and processes used in remedial and temporary repair.
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K21: The common types of fencing and railing systems, their typical defects, and the types of materials and processes used in repairs.
Back to Duty
K22: The common types of groundwork and landscaping systems, their typical defects and the types of materials and processes used in remedial repair.
Back to Duty
K23: Technical sources of information and data used in property maintenance operations.
Back to Duty
K24: The methods to record information and data via written and digital means and the importance of data protection and security.
Back to Duty
K25: The purpose of quality assurance and continuous improvement and how these improve commonly occurring faults or inefficiencies.
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K26: Environmental regulations and requirements: Environmental Protection Act, safe disposal of waste, minimising waste (re-use and re-cycle), waste contractors permit, energy efficiency, and contribution to net zero outcomes.
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K27: Methods of communication and when to use industry terminology to match the style to the audience.
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K28: The importance of customer service to their organisation, how to provide feedback to ensure customers are informed of property maintenance.
Back to Duty
K29: The roles and responsibilities of property maintenance operatives and the purpose and inter-dependencies of other trade operatives.
Back to Duty
K30: The rights and responsibilities of an employee and employer and an awareness of equality, diversity and inclusion, safeguarding and prevent.
Back to Duty
K31: The purpose of continuing professional development (CPD) and how this supports them to understand their limits for personal authority and competence.
Back to Duty
S1: Plan the sequence of work required to carry out routine property maintenance operations.
Back to Duty
S2: Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
Back to Duty
S3: Comply with statutory health and safety regulations and requirements.
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S4: Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
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S5: Comply with key regulatory and legislative requirements, including building regulations.
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S6: Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
Back to Duty
S7: Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
Back to Duty
S8: Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
Back to Duty
S9: Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
Back to Duty
S10: Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
Back to Duty
S11: Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
Back to Duty
S12: Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
Back to Duty
S13: Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
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S14: Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
Back to Duty
S15: Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
Back to Duty
S16: Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
Back to Duty
S17: Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
Back to Duty
S18: Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
Back to Duty
S19: Select and use technical literature and other sources of information and data to address property maintenance problems.
Back to Duty
S20: Record and report information, using digital and written techniques.
Back to Duty
S21: Inspect own work, ensuring it is delivered to the given specifications.
Back to Duty
S22: Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
Back to Duty
S23: Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
Back to Duty
S24: Provide customer feedback whilst maintaining customer service.
Back to Duty
S25: Escalates issues beyond their level of competence and authority.
Back to Duty
B1: Prioritise and promote sustainable working practices.
Back to Duty
B2: Prioritise and promote health and safety.
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B3: Takes responsibility for completion of own work,
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B4: Team focuses to meet goals.
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B5: Contribute to equality, diverse and inclusive culture.
Back to Duty
B6: Seek learning and development opportunities.
Back to Duty
English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.
V1.1
This document explains the requirements for end-point assessment (EPA) for the property maintenance operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Property maintenance operative apprentices, their employers and training providers should read this document.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).
A full-time apprentice typically spends 24 months on-programme (this means in training before the gateway) working towards competence as a property maintenance operative. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
This EPA has 3 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - practical assessment with questions:
Assessment method 2 - interview underpinned by a portfolio of evidence:
Assessment method 3 - multiple-choice test:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 24 months
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The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must compile a portfolio of evidence. |
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End-point assessment gateway
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The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the interview underpinned by a portfolio of evidence the apprentice must submit a Portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
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End-point assessment - typically 3 months
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Grades available for each assessment method: Practical assessment with questions
Interview underpinned by a portfolio of evidence
Multiple-choice test
Overall EPA and apprenticeship can be graded:
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Re-sits and re-takes
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The EPAO should confirm the gateway requirements have been met and the EPA should start as quickly as possible.
The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.
The apprentice must meet the gateway requirements before starting their EPA.
These are:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 12 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides where it takes place. The assessment environment must closely relate to the apprentice’s natural working environment. This allows the apprentice to demonstrate the KSBs mapped to this assessment method.
This EPA method is being used because:
The practical assessment with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the practical assessment with questions.
The independent assessor may conduct and observe up to a maximum of four apprentices during this assessment method. To allow for cost effective use of resources while maintaining quality, the independent assessor must be assisted by an invigilator when more than one candidate is being assessed. The invigilator cannot play a role in assessing the apprentice. Their role is to ensure that the apprentice carries out the task unaided during the period when the independent assessor is observing or questioning. The practical assessment will be conducted in separate assessment bays. Adequate separation should be implemented during questioning. This will reflect the specific environment of the test location, including line of sight, noise levels etc. to ensure reliability and fairness are not compromised.
The EPAO must give an apprentice at least 14 days notice of the practical assessment with questions.
The practical assessment with questions must take 10 hours.
The independent assessor can increase the time of the practical assessment with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The practical assessment with questions may take place in parts but must be completed over 2 working day(s). A working day is typically considered to be 7.5 hours long. The reason for this split is the practical assessment consists of a series of practical activities and questions, which will take 10 hours, and comfort breaks will need to be provided. Where breaks occur, they will not count towards the total EPA time.
EPAOs must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.
The independent assessor must explain to the apprentice the format and timescales of the practical assessment with questions before it starts. This does not count towards the assessment time.
The independent assessor must observe the following during the practical assessment:
The assessment will also include the safe isolation, securing and re-instatement of an electrical or electronic supply whilst performing any one of the activities below.
The practical assessment will comprise each of the following activities as a minimum. To ensure reliable assessment the tasks will vary. The EPAO will provide the apprentice with a practical assessment specification taken from a bank of practical assessment specifications.
All activities can be carried out in any order or preference as chosen by the apprentice.
Activity: Repairs to plumbing systems
The following should be observed as a minimum:
Activity: Repairs using carpentry and joinery skills
The following should be observed as a minimum:
Activity: Repairs using plastering skills
The following should be observed as a minimum:
Activity: Repairs using painting and decorating skills
The EPAO will provide information on the specification being sought, such as internal or external requirements for paint and sealing activities.
The following should be observed as a minimum:
Activity: Repairs using tiling skills
The following should be observed as a minimum:
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions to explore aspects of the KSBs not demonstrated in the practical assessment and show depth of understanding.
Questioning can occur during the practical assessment. The time for questions asked during the practical assessment is included in the overall assessment time.
Independent assessors must ask at least 10 questions during the practical assessment. To remain as unobtrusive as possible, the independent assessor should ask questions during natural breaks in work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment with questions and should be kept to a minimum.
The independent assessor must keep accurate records of the assessment. They must record:
The independent assessor must make the grading decision. The practical assessment and responses to questions must be assessed holistically by the independent assessor when they are deciding the grade.
The practical assessment with questions will take place in a simulated environment selected by the EPAO (for example the EPAO’s, training provider's or employer’s premises). The simulated environment must relate to the apprentice’s natural work environment. Equipment and resources needed for the practical assessment with questions must be provided by the EPAO, who can liaise with the employer to provide these.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the practical assessment with questions:
In the interview, an independent assessor asks the apprentice questions. The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this EPA method.
This EPA method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The purpose of the independent assessor's questions will be to cover the following themes:
The EPAO must give an apprentice at least 14 days notice of the interview.
The independent assessor must have at least 2 week(s) to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence, however the portfolio of evidence is not directly assessed.
The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 10 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor must make the grading decision. The independent assessor must keep accurate records of the assessment. They must record:
The interview must take place in a suitable venue selected by the EPAO (for example the EPAO’s, training provider's or employer’s premises).
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
A test is an assessment for asking questions in a controlled and invigilated environment.
This EPA method is being used because:
This method must be appropriately structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The multiple-choice test can be computer or paper based.
The multiple-choice test will consist of 40 multiple-choice questions.
Multiple-choice questions will have four options, including one correct answer.
The apprentice must be given at least 14 days notice of the date and time of the multiple-choice test.
The apprentice must have 60 minutes to complete the test.
The multiple-choice test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The multiple-choice test must be taken in the presence of an invigilator who is the responsibility of the EPAO. Specialised (proctor) software can be used if the test can be taken on-line, to ensure the security of the test.
The EPAO must have an invigilation policy setting out how the multiple-choice test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the identity of the apprentice.
The EPAO is responsible for the security of the multiple-choice test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the multiple-choice test.
The multiple-choice test must be marked by independent assessors or markers employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the multiple-choice test. The EPAO must ensure standardisation and moderation of the multiple-choice test.
The apprentice must take the multiple-choice test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The multiple-choice test could take place remotely if the appropriate technology and systems are in place to prevent malpractice. The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example with, and not limited to, 360-degree cameras and screen sharing facilities.
The EPAO must write a test specification and question bank. The specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The questions must be unpredictable. A question bank of sufficient size will support this. The test specification and questions must be reviewed at least once a year to ensure they remain fit-for-purpose.
The EPAO must develop purpose-built question banks and ensure that appropriate quality assurance procedures are in place, for example, considering previous item performance data, item analysis, standardisation, training and moderation. EPAOs must ensure that questions are refined and developed to a high standard.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the multiple-choice test:
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Planning and activity
K7 K23 S1 S2 S7 S19 B3 |
Takes responsibility for own work by planning, organising, and completing each of the property maintenance activities within the allocated time. (S1, B3) Selects and uses tools, and equipment for each of the property maintenance activities, carrying out pre-use safety checks, applying all safeguards and ensuring correct functioning of the equipment. (K7, S7) Selects and uses materials for each of the property maintenance activities, referring to technical literature, information, and data sources to ensure materials are compliant with regulatory requirements and manufacturers' specifications. (K23, S2, S19) |
Describes the decision-making process they used when selecting work tools and equipment, and the benefits these had to the successful outcome of task. (K7, S7) Explains the consequences of non-compliance with regulatory requirements and manufacturers' specifications when selecting and using materials and components for property maintenance tasks. (K23, S2) |
|
Health and safety
K6 S6 |
Applies safe working practices for each of the property maintenance activities including, using personal protective equipment (PPE), access equipment (as required) and placing signage and barriers to safeguard the immediate work and surrounding areas, ensuring the area is reinstated on completion. Explains the importance of carrying out the safe working practices for the safety of themselves and other property users. (K6, S6) |
None. |
|
Ensuring isolation of electrical and electronic systems
S8 |
Isolates the electrical and electronic system safely prior to work and re-instates it upon completion. (S8) |
None. |
|
Plumbing
K10 S10 |
Applies plumbing techniques to carry out repairs to a waste system, replacing components as required to complete the repair. Applies plumbing techniques to carry out repairs to a water supply system, isolating the water supply and draining water prior to carrying out the repair, replacing components as required to complete the repair. Reinstates water supply, ensuring waste and water supply systems function correctly on completion. (K10, S10) |
Describes the risks and common pitfalls that can occur when carrying out plumbing maintenace repairs, and the actions taken to minimise issues. (K10, S10) |
|
Carpentry and joinery
S13 |
Applies carpentry and joinery techniques to carry out the repairs to windows, doors and glazing, ensuring correct functioning of repairs on completion. (S13)
|
None. |
|
Plastering
K15 S14 |
Applies plastering techniques to carry out a repair to a plastered surface. Ensuring the surface is prepared and the plaster for the repair is correctly mixed and applied. Uses techniques to minimise imperfections and ensures the repair is flush to the existing surface. (K15, S14)
|
None. |
|
Painting and decorating
K16 S15 |
Applies painting and decorating techniques to carry out painting repairs. Uses tools and equipment appropriate to the task to ensure efficiency. Prepares surfaces to minimise surface imperfections. Uses techniques to provide a neat and consistent finish to painting and sealing activties. Cleans tools, using chemicals or water and confirms how chemical and water-based painting and decorating products should be stored and disposed of safely. Explains the common causes of painting and decorating defects. (K16, S15)
|
Describes the risks and common pitfalls that can occur when carrying out painting and decorating repairs, and the actions taken to minimise issues. (K16, S15) |
|
Tiling
K17 S16 |
Applies tiling techniques to carry out tiling repairs, correctly preparing the surface, setting out and cutting tiles around obstacles. Uses techniques to minimise uneven tiles, incorrect spacing and excessive adhesive and grout use. Explains the common causes of tiling defects. (K17, S16) |
None. |
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Health, safety and environment
K4 S3 S4 S22 B1 B2 |
Describes how they comply with and prioritise health, safety and welfare policies, procedures, and regulations. (S3, B2) Describes the risks and hazards associated with property maintenance activities and how they apply risk assessment principles to organise their activities and workplace practices to protect themselves, others, and the property. (K4, S4) Explains how they comply with and prioritise environmental and sustainability regulations and procedures, describing how they segregate, recycle and dispose of materials. (S22, B1)
|
Explains how their practice contributes to their employer’s health and safety policies and practices. (K4, S3) Explains the benefits of complying with environment and sustainability regulations and procedures, and the consequences of non-compliance. (S22, B1)
|
|
Building regulatory compliance
K5 S5 |
Describes how they comply with regulatory and legislative requirements, confirming how these apply across different property types, and how they impact their property maintenance responsibilities. (K5, S5)
|
None. |
|
Routine checking and testing of emergency systems
K9 S9 |
Describes the common types of emergency systems and their importance within buildings. Explains how they carry out routine checks, testing, maintenance of emergency systems, and esculate faults. (K9, S9) |
None. |
|
Drainage
K11 S11 |
Describes how they have cleared blockages and performed repairs, including the replacement of components in line with manufacturers' specifications to external above and below ground drainage systems. Explaining how they diagnose faults and the impact faults may have on the property. (K11, S11) |
None. |
|
Environmental and energy systems
K13 S12 |
Describes the principles and operation methods of common environmental and energy management systems. Describes how they perform routine maintenance including fault identification, safe isolation, and replacement of components within manufacturers' specifications and legal requirements. (K13, S12)
|
Explains why it is important to comply with manufacturers' specifications and legal requirements when carrying out maintenance and repairs of environmental and energy systems. Explains the consequences of not doing so. (K13, S12)
|
|
Flooring
K18 S17 |
Explains the common types of flooring finishes and their typical defects. Describes how they perform repairs to floor finishes and the techniques, tools and materials used, stating how they prepared the surface, set out and cut around obstacles. (K18, S17)
|
None. |
|
Responsive, planned or temporary repairs
S18 |
Describe how they have completed a masonry, roofing, fencing or railing, groundwork or landscaping based responsive, temporary or planned repair requirement to the building fabric or its surroundings. Describes the reasons for the repair and the processes followed in carrying out the repair safely. (S18) |
None. |
|
Information and data
K24 S20 |
Describes methods to record and report information and data using written and digital techniques, explaining the importance of data protection and security. (K24, S20) |
Explains the potential implications of not recording and reporting information securely and keeping data protected, identifying plausible risks, issues, and potential threats from poorly managed information and data. (K24, S20) |
|
Communication and customer service
K27 K28 S23 S24 |
Explains the importance of maintaining customer service within their organisation and describes how they provide feedback to customers. (K28, S24) Explains how they use and adapt communication methods for different situations, including working with colleagues and stakeholders and when to use industry terminology. (K27, S23) |
None. |
|
Working practices
K29 S21 S25 B4 B5 |
Explains the roles and responsibilities of property maintenance operatives, the purpose and interdependencies of other trade operatives, and how they contribute to equality, diversity and inclusion. (K29, B5) Describes the inspection process they apply to ensure work is carried out to given specifications. (S21) Describes issues they have escalated which were beyond their level of competence and authority and how they applied a team focus to rectify. (S25, B4) |
None. |
|
Continuous improvement
K25 K31 B6 |
Describes the purpose of quality assurance and continuous improvement techniques and how these can improve faults or inefficiencies. (K25) Outlines different types of learning and development they have undertaken for their role and how they maintain their ongoing competence. (K31, B6)
|
None. |
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 27 |
| Pass | 28 | 34 |
| Distinction | 35 | 40 |
Performance in the EPA determines the apprenticeship grade of:
An independent assessor must individually grade the: practical assessment with questions and interview underpinned by a portfolio of evidence in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one or more assessment methods, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. In order to achieve an overall EPA merit, apprentices must achieve a distinction in either the practical assessment or the interview. In order to achieve an overall EPA distinction, apprentices must achieve a distinction in the practical assessment plus one other distinction grade in the multiple-choice test or the interview.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Practical assessment with questions | Interview underpinned by a portfolio of evidence | Multiple-choice test | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Pass | Pass | Pass | Pass |
| Distinction | Pass | Pass | Merit |
| Pass | Distinction | Pass | Merit |
| Pass | Pass | Distinction | Pass |
| Pass | Distinction | Distinction | Merit |
| Distinction | Distinction | Pass | Distinction |
| Distinction | Pass | Distinction | Distinction |
| Distinction | Distinction | Distinction | Distinction |
If the apprentice fails one or more assessment methods they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section and:
Affordability of the EPA will be aided by using at least some of the following:
Professional body recognition is not relevant to this occupational apprenticeship.
| Knowledge | Assessment methods |
|---|---|
|
K1
The principles and requirements of planned preventative maintenance (PPM) and reactive maintenance. Back to Grading |
Multiple-choice test |
|
K2
The range of building types and characteristic uses, their common methods of construction and typical defects, and the impact that property maintenance operations may have on building safety. Back to Grading |
Multiple-choice test |
|
K3
Health and safety regulations, relevance to the occupation and the operative's responsibilities. Health and Safety at Work Act Control of Substances Hazardous to Health (COSHH). Manual handling. Personal Protective Equipment (PPE). Working at height. Safety equipment: guards, signage, fire extinguishers. Back to Grading |
Multiple-choice test |
|
K4
Risks and hazards associated with property maintenance activities, and their mitigation using risk assessment. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K5
Key regulatory and legislative requirements (including building regulations, the building safety bill, and BSI Flex 8670), and an awareness of how these apply to varying property types, and their impact on property maintenance operatives’ responsibilities. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K6
Importance of establishing a safe and tidy work area, using appropriate access equipment, providing protection to adjacent areas, and consideration for the safety of other property users. Back to Grading |
Practical assessment with questions |
|
K7
Common hand and power tools and equipment used in routine property maintenance tasks and how to use safely. Back to Grading |
Practical assessment with questions |
|
K8
The common components of electrical and electronic systems, how to safely isolate electrical supplies and the procedures for correctly reporting identified faults. Back to Grading |
Multiple-choice test |
|
K9
The common forms of emergency equipment and signage, their importance within buildings and the preventative and possible corrective maintenance required. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K10
The principles and components of plumbing systems, how to safely isolate, store and drain down water supplies to diagnose faults and clear blockages. Back to Grading |
Practical assessment with questions |
|
K11
The principles and components of common above and below ground drainage systems, the issues that poor drainage can have on properties and how to diagnose faults and clear blockages. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K12
The principles of good water hygiene to preserve and maintain the health of water systems within buildings and how these are checked and legally certified to minimise water hygiene and legionella risks. Back to Grading |
Multiple-choice test |
|
K13
The principles and components of common environmental and energy management systems and their methods of operation. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K14
The common defects found in windows, doors, and glazing systems, the characteristics, uses and limitations of the materials and components used within them, and how these are used to meet statutory regulations. Back to Grading |
Multiple-choice test |
|
K15
The common types of materials and processes used to prepare, repair and finish plaster defects. Back to Grading |
Practical assessment with questions |
|
K16
The common causes of painting and decorating defects, and the types of materials, chemicals and processes used in painting and decorating activities. How paints and chemicals are stored and disposed of safely. Back to Grading |
Practical assessment with questions |
|
K17
The common causes of tiling defects and the types of materials and processes used in tiling activities. Back to Grading |
Practical assessment with questions |
|
K18
The common causes of flooring defects and the types of materials and processes used in flooring repairs. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K19
The common forms of masonry and damp proofing defects, materials and processes used in masonry repair activities: Mixing mortars, replacing defective pointing, laying and bonding of masonry, coping repairs and damp-proofing. Back to Grading |
Multiple-choice test |
|
K20
The common types of roof structures, defects and the types of materials and processes used in remedial and temporary repair. Back to Grading |
Multiple-choice test |
|
K21
The common types of fencing and railing systems, their typical defects, and the types of materials and processes used in repairs. Back to Grading |
Multiple-choice test |
|
K22
The common types of groundwork and landscaping systems, their typical defects and the types of materials and processes used in remedial repair. Back to Grading |
Multiple-choice test |
|
K23
Technical sources of information and data used in property maintenance operations. Back to Grading |
Practical assessment with questions |
|
K24
The methods to record information and data via written and digital means and the importance of data protection and security. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K25
The purpose of quality assurance and continuous improvement and how these improve commonly occurring faults or inefficiencies. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K26
Environmental regulations and requirements: Environmental Protection Act, safe disposal of waste, minimising waste (re-use and re-cycle), waste contractors permit, energy efficiency, and contribution to net zero outcomes. Back to Grading |
Multiple-choice test |
|
K27
Methods of communication and when to use industry terminology to match the style to the audience. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K28
The importance of customer service to their organisation, how to provide feedback to ensure customers are informed of property maintenance. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K29
The roles and responsibilities of property maintenance operatives and the purpose and inter-dependencies of other trade operatives. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K30
The rights and responsibilities of an employee and employer and an awareness of equality, diversity and inclusion, safeguarding and prevent. Back to Grading |
Multiple-choice test |
|
K31
The purpose of continuing professional development (CPD) and how this supports them to understand their limits for personal authority and competence. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Skill | Assessment methods |
|---|---|
|
S1
Plan the sequence of work required to carry out routine property maintenance operations. Back to Grading |
Practical assessment with questions |
|
S2
Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications. Back to Grading |
Practical assessment with questions |
|
S3
Comply with statutory health and safety regulations and requirements. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S4
Comply with risk assessments, and organise the workplace, to safeguard themselves and the property. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S5
Comply with key regulatory and legislative requirements, including building regulations. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S6
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated. Back to Grading |
Practical assessment with questions |
|
S7
Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment. Back to Grading |
Practical assessment with questions |
|
S8
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations. Back to Grading |
Practical assessment with questions |
|
S9
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S10
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages. Back to Grading |
Practical assessment with questions |
|
S11
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S12
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S13
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings. Back to Grading |
Practical assessment with questions |
|
S14
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds. Back to Grading |
Practical assessment with questions |
|
S15
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances. Back to Grading |
Practical assessment with questions |
|
S16
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles. Back to Grading |
Practical assessment with questions |
|
S17
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S18
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S19
Select and use technical literature and other sources of information and data to address property maintenance problems. Back to Grading |
Practical assessment with questions |
|
S20
Record and report information, using digital and written techniques. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S21
Inspect own work, ensuring it is delivered to the given specifications. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S22
Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S23
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S24
Provide customer feedback whilst maintaining customer service. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S25
Escalates issues beyond their level of competence and authority. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Prioritise and promote sustainable working practices. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B2
Prioritise and promote health and safety. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B3
Takes responsibility for completion of own work, Back to Grading |
Practical assessment with questions |
|
B4
Team focuses to meet goals. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B5
Contribute to equality, diverse and inclusive culture. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B6
Seek learning and development opportunities. Back to Grading |
Interview underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Planning and activity
K7 K23 S1 S2 S7 S19 B3 |
Common hand and power tools and equipment used in routine property maintenance tasks and how to use safely. (K7) Technical sources of information and data used in property maintenance operations. (K23) |
Plan the sequence of work required to carry out routine property maintenance operations. (S1) Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications. (S2) Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment. (S7) Select and use technical literature and other sources of information and data to address property maintenance problems. (S19) |
Takes responsibility for completion of own work, (B3) |
|
Health and safety
K6 S6 |
Importance of establishing a safe and tidy work area, using appropriate access equipment, providing protection to adjacent areas, and consideration for the safety of other property users. (K6) |
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated. (S6) |
None |
|
Ensuring isolation of electrical and electronic systems
S8 |
None |
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations. (S8) |
None |
|
Plumbing
K10 S10 |
The principles and components of plumbing systems, how to safely isolate, store and drain down water supplies to diagnose faults and clear blockages. (K10) |
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages. (S10) |
None |
|
Carpentry and joinery
S13 |
None |
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings. (S13) |
None |
|
Plastering
K15 S14 |
The common types of materials and processes used to prepare, repair and finish plaster defects. (K15) |
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds. (S14) |
None |
|
Painting and decorating
K16 S15 |
The common causes of painting and decorating defects, and the types of materials, chemicals and processes used in painting and decorating activities. How paints and chemicals are stored and disposed of safely. (K16) |
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances. (S15) |
None |
|
Tiling
K17 S16 |
The common causes of tiling defects and the types of materials and processes used in tiling activities. (K17) |
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles. (S16) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Health, safety and environment
K4 S3 S4 S22 B1 B2 |
Risks and hazards associated with property maintenance activities, and their mitigation using risk assessment. (K4) |
Comply with statutory health and safety regulations and requirements. (S3) Comply with risk assessments, and organise the workplace, to safeguard themselves and the property. (S4) Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal. (S22) |
Prioritise and promote sustainable working practices. (B1) Prioritise and promote health and safety. (B2) |
|
Building regulatory compliance
K5 S5 |
Key regulatory and legislative requirements (including building regulations, the building safety bill, and BSI Flex 8670), and an awareness of how these apply to varying property types, and their impact on property maintenance operatives’ responsibilities. (K5) |
Comply with key regulatory and legislative requirements, including building regulations. (S5) |
None |
|
Routine checking and testing of emergency systems
K9 S9 |
The common forms of emergency equipment and signage, their importance within buildings and the preventative and possible corrective maintenance required. (K9) |
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required. (S9) |
None |
|
Drainage
K11 S11 |
The principles and components of common above and below ground drainage systems, the issues that poor drainage can have on properties and how to diagnose faults and clear blockages. (K11) |
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components. (S11) |
None |
|
Environmental and energy systems
K13 S12 |
The principles and components of common environmental and energy management systems and their methods of operation. (K13) |
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components. (S12) |
None |
|
Flooring
K18 S17 |
The common causes of flooring defects and the types of materials and processes used in flooring repairs. (K18) |
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles. (S17) |
None |
|
Responsive, planned or temporary repairs
S18 |
None |
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping. (S18) |
None |
|
Information and data
K24 S20 |
The methods to record information and data via written and digital means and the importance of data protection and security. (K24) |
Record and report information, using digital and written techniques. (S20) |
None |
|
Communication and customer service
K27 K28 S23 S24 |
Methods of communication and when to use industry terminology to match the style to the audience. (K27) The importance of customer service to their organisation, how to provide feedback to ensure customers are informed of property maintenance. (K28) |
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate. (S23) Provide customer feedback whilst maintaining customer service. (S24) |
None |
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Working practices
K29 S21 S25 B4 B5 |
The roles and responsibilities of property maintenance operatives and the purpose and inter-dependencies of other trade operatives. (K29) |
Inspect own work, ensuring it is delivered to the given specifications. (S21) Escalates issues beyond their level of competence and authority. (S25) |
Team focuses to meet goals. (B4) Contribute to equality, diverse and inclusive culture. (B5) |
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Continuous improvement
K25 K31 B6 |
The purpose of quality assurance and continuous improvement and how these improve commonly occurring faults or inefficiencies. (K25) The purpose of continuing professional development (CPD) and how this supports them to understand their limits for personal authority and competence. (K31) |
None |
Seek learning and development opportunities. (B6) |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.1 | End-point assessment, standard and funding band revised | 01/01/2023 | Not set | Not set |
| 1.0 | Approved for delivery | 26/03/2015 | 31/12/2022 | Not set |
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