This is not the latest approved version of this apprenticeship. View the latest version
This apprenticeship is in revision
Proposal approved
Occupational standard approved
End-point assessment plan approved
Funding approved
This occupation is found in a range of different organisations that replace, repair and re-calibrate automotive glass including national windscreen companies, independent windscreen companies, body repair shops and main franchise dealerships.
The broad purpose of the occupation is to repair, replace and recalibrate vehicle windscreens and other automotive glasses. The automotive glazing technician will have knowledge of the properties of glazing components and will use advanced techniques to ensure all work is completed safely. The types of vehicles can include a broad range from cars and car derived vans, through to light and heavy commercial vehicles. Due to advances in vehicle safety through Advanced Driver Assist Systems (ADAS) being integrated into the vehicle windscreen and the growth of electric cars, technicians will need to have a high level of technical knowledge on vehicle mechanical, electrical and trim systems. This includes the relationship they have with the windscreen in the control of the vehicle. Automotive glazing technicians need to have a full understanding of business operations within the industry and their own role within the business to support excellent customer service. They will have a good understanding of conducting safety checks and performance monitoring for associated equipment, documenting all stages of work activities, including operational procedures documentation controls, and contributing to audits. The automotive glazing technician will be able to obtain, interpret and work accurately to complex technical repair specifications and instructions. They will also have the ability to work in a focused, analytical and methodical fashion, completing repairs on time, with a right-first-time, customer focused culture under-pinning all their activities.
In their daily work, an employee in this occupation interacts with a range of internal and external stakeholders including colleagues, supervisors, customers and suppliers. They could be operating from a fully equipped workshop or a fully equipped service vehicle completing the repair replacement at the customer’s premises
An employee in this occupation will be responsible for the repair and replacement of automotive glazing which could be in a variety of situations. They will need to ensure work is completed in line with stringent safety and quality requirements. A fully trained mobile technician will need to have a current driving licence and can expect to work on a roster including some weekends.
Individual employers will typically set the selection criteria for applicants to the industry. Typical qualifications may include GCSEs or equivalent.
| Duty | KSBs |
|---|---|
|
Duty 1 Receive, read and interpret engineering and technical documentation such as specific manufacturer guidance. |
|
|
Duty 2 Accept the task or job, ensuring all relevant information and details are obtained. |
|
|
Duty 3 Conduct safety checks of all associated equipment and the surrounding work area. |
|
|
Duty 4 Check and inspect parts to ensure that they conform to quality standards. Identify and report any issues or faults. |
|
|
Duty 5 Handle, store and process information in line with regulations and organisational requirements. |
|
|
Duty 6 Set up, operate, adjust or edit equipment settings and re-calibration programmes appropriate to the work required. |
|
|
Duty 7 Organise and coordinate work to meet stakeholders’ requirements. |
|
|
Duty 8 Plan repair and installation work in accordance with standard operating procedures. |
K3 K4 K5 K6 K7 K9 K10 K11 K12 K15 K16 K17 K20 K21 K22 K30 K31 |
|
Duty 9 Communicate with customers in a polite, respectful and professional manner at all times. |
|
|
Duty 10 Complete documentation at the required stages of the work activity. For example standard operational procedures, risk assessments, equipment service records, customer documentation, ongoing training records and test results and control documentation. |
|
|
Duty 11 Maintain and restore the work area. Perform housekeeping and waste management as appropriate and in line with environmental requirements. Ensure tools, unused materials and equipment are returned to a safe, clean and approved condition on completion of work. |
|
|
Duty 12 Handover completed work and provide technical and regulatory advice to stakeholders for equipment and services. |
|
|
Duty 13 Perform repairs on vehicle glass. Replace fixed and opening vehicle glass in accordance with standard operating procedures. Perform re-calibration on completion where required. |
K1 K2 K3 K4 K5 K7 K9 K10 K11 K12 K14 K15 K16 K20 K21 K27 K29 K30 K31 K32 |
|
Duty 14 Keep stakeholders such as customers, colleagues and line managers informed about work status. |
|
|
Duty 15 Contribute to continuous improvement in the operational area. |
K1: Methods of automotive glazing construction: laminated and toughened glass, polyvinyl Butyral (PVB) interlayers, solar control glass. How they behave on impact and how the different types of glass can be processed for repair after manufacture.
Back to Duty
K2: Terminology used in automotive glazing systems: glass identification markings, direct glazing, heated screens (front and rear), integral antennas, hydrophobic coating, properties, repair procedure and precautions.
Back to Duty
K3: Problems that can occur in the replacement of fixed and opening automotive glass, and how these can be overcome.
Back to Duty
K4: Vehicle Advanced Driver Assistance Systems (ADAS). Diagnostic and calibration techniques.
Back to Duty
K5: Airbags: identifying their presence and what precautions need to be taken when working near them.
Back to Duty
K6: Vehicle power and transmission systems: hybrid, electric and internal combustion vehicle technology.
Back to Duty
K7: Codes of practice relating to the replacement of automotive glazing systems.
Back to Duty
K8: Methods to access and interpret technical data sheets.
Back to Duty
K9: identification of the damaged zone and how this affects the feasibility of repair and the types of action that can be taken to rectify windscreen damage.
Back to Duty
K10: Methods by which glass can be fitted to a vehicle.
Back to Duty
K11: Methods used to check suitability of materials including replacement glass against vehicle and job specification.
Back to Duty
K12: Specific technology used in glazing on vehicle doors: types of membranes used on the inside of doors, glazing regulator and retaining mechanisms, and identification and reset procedures for door glazing systems.
Back to Duty
K13: Post repair requirements. The minimum amount of time required after direct glazing installation before different vehicles can be driven in relation to their safe drive away times (SDAT).
Back to Duty
K14: Methods to connect to the On-Board Diagnostics (OBD) port in vehicles to access the Controller Area Network (CAN) bus system. Diagnostic and calibration processes and the range of equipment used to diagnose and calibrate vehicles in static and dynamic situations.
Back to Duty
K15: The types and use of automotive glazing tools and equipment. What they are used for and when it is appropriate to use them.
Back to Duty
K16: Automotive glazing materials: windscreen resins and urethanes. Their application and characteristics.
Back to Duty
K17: The automotive glazing industry. Types of organisations. Types of products. Supply chains. Customer requirements. Impacts on product demand.
Back to Duty
K18: Business operation considerations: efficiency, customer satisfaction, competitiveness, minimising risks to operation, and ethical issues.
Back to Duty
K19: Information technology and digital: digital interfaces, email, Management Information Systems (MIS), virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security.
Back to Duty
K20: Awareness of health and safety regulations, relevant to the occupation and the technician's responsibilities: Control of Substances Hazardous to Health (COSHH), Display Screen Equipment (DSE), due diligence, electrical safety and compliance, emergency evacuation procedures, Health and Safety at Work Act – responsibilities, isolation and emergency stop procedures, Lifting Operations and Lifting Equipment Regulations (LOLER), lone working, management systems of occupational health and safety ISO 45001, manual handling, near miss reporting, Provision and use of Work Equipment Regulations (PUWER), Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR), risk assessments, safe systems of work, safety equipment: signage, fire extinguishers, situational awareness, slips, trips and falls, types of hazards, Personal Protective Equipment (PPE), working in confined spaces.
Back to Duty
K21: Principles of sustainability and circular economy. Energy efficiency and reuse of materials. Recycling procedures. Principles of control and management of emissions and waste. Efficient use of resources.
Back to Duty
K22: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them.
Back to Duty
K23: Written communication techniques. Plain English principles. Report writing.
Back to Duty
K24: Non-verbal communication techniques: gestures, facial expressions, tone of voice, eye contact, body language.
Back to Duty
K25: Documentation: methods and requirements - electronic and paper.
Back to Duty
K26: Equality Act. Equity, diversity, and inclusion in the workplace. Unconscious bias.
Back to Duty
K27: Quality management standards. Quality assurance principles and practice. Record keeping.
Back to Duty
K28: Team working principles.
Back to Duty
K29: The substrate that the glazing product is to be bonded to. How to identify different types of bonding materials and their compatibility.
Back to Duty
K30: Requirements for mechanical, electrical and trim systems when replacing glass.
Back to Duty
K31: Evolving technologies: Head up display and augmented reality cameras. Their use in vehicle glazing.
Back to Duty
K32: Automotive glazing repair techniques.
Back to Duty
S1: Assess the requirements of the replacement task from the job specification or technician’s diagnosis, and existing glazing.
Back to Duty
S2: Prepare the vehicle and working area: check for airbags, remove or mitigate hazards, for example slip and trip hazards, ensure the vehicle is isolated and safe to work on and any lifting equipment is secured and safe to use.
Back to Duty
S3: Prepare tools, equipment and materials for replacement activities, including replacement glass.
Back to Duty
S4: Remove and store existing glass and other components including the safe disposal of waste materials such as glass, chemicals, sharps and general waste.
Back to Duty
S5: Prepare the aperture to receive replacement glazing products: primer, cleaner, bonding products.
Back to Duty
S6: Replace automotive fixed glass.
Back to Duty
S7: Repair vehicle glazing.
Back to Duty
S8: Complete a final quality inspection.
Back to Duty
S9: Complete vehicle handover activities including the use of the vehicle during the curing period and the visibility of replacement components.
Back to Duty
S10: Interpret data and diagnose faults in the vehicle Advanced Driver Assistance System (ADAS) and windscreens using diagnostic equipment connected through the On-Board Diagnostics (OBD) port to access vehicle Controller Area Network (CANBUS).
Back to Duty
S11: Remove and replace components on vehicles to access glazing, such as on vehicles with different power and transmission systems. For example, hybrid, electric and combustion engines.
Back to Duty
S12: Identify and order automotive glazing products and materials.
Back to Duty
S13: Set up, calibrate and test Advanced Driver Assistance Systems (ADAS).
Back to Duty
S14: Prioritise own work to meet the needs of the business and the customer.
Back to Duty
S15: Communicate with others verbally, for example colleagues and stakeholders.
Back to Duty
S16: Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
Back to Duty
S17: Restore the work area on completion of the activity.
Back to Duty
S18: Identify and document hazards and risks in the workplace.
Back to Duty
S19: Follow equity, diversity and inclusion policies.
Back to Duty
S20: Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
Back to Duty
S21: Record or enter information - paper based or electronic. For example, energy usage, job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
Back to Duty
S22: Apply health and safety procedures and safe systems of work in compliance with regulations and standards.
Back to Duty
S23: Apply team working principles.
Back to Duty
S24: Replace automotive opening glass.
Back to Duty
B1: Take personal responsibility for and promote health and safety.
Back to Duty
B2: Act professionally.
Back to Duty
B3: Respond and adapt to work demands and situations.
Back to Duty
B4: Collaborate and promote teamwork across disciplines.
Back to Duty
B5: Take account of diversity and inclusion requirements.
Back to Duty
B6: Committed to continued professional development (CPD) to maintain and enhance competence in their own area of practice.
Back to Duty
B7: Take personal responsibility for their own sustainable working practices.
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This document explains the requirements for end-point assessment (EPA) for the automotive glazing technician apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Automotive glazing technician apprentices, their employers and training providers should read this document.
A full-time automotive glazing technician apprentice typically spends 18 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.
The EPA should be completed within an EPA period lasting typically 3 months.
The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the apprenticeship provider and assessment register (APAR).
This EPA has 3 assessment methods.
The grades available for each assessment method are below.
Assessment method 1 - multiple-choice test:
Assessment method 2 - observation with questioning:
Assessment method 3 - interview underpinned by a portfolio of evidence:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
|
On-programme - typically 18 months
|
The apprentice must:
|
|---|---|
|
End-point assessment gateway
|
The apprentice’s employer must be content that the apprentice is occupationally competent. The apprentice must:
For the interview underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence.
Gateway evidence must be submitted to the EPAO along with any organisation specific policies and procedures requested by the EPAO. |
|
End-point assessment - typically 3 months
|
The grades available for each assessment method are below
Multiple-choice test:
Observation with questioning:
Interview underpinned by a portfolio of evidence:
Overall EPA and apprenticeship can be graded:
|
|
Re-sits and re-takes
|
|
The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The EPAO should confirm the gateway requirements have been met and start the EPA as quickly as possible.
The apprentice’s employer must be content that the apprentice is occupationally competent. That is, they are deemed to be working at or above the level set out in the apprenticeship standard and ready to undertake the EPA. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.
The apprentice must meet the gateway requirements before starting their EPA.
They must:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by the interview. It will typically contain 12 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance, for example, witness statements, rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.
The test can be computer or paper based.
The test will consist of 50 multiple-choice questions.
Multiple-choice questions must have four options, including one correct answer.
The apprentice must be given at least 2 weeks’ notice of the date and time of the test.
The apprentice must have 75 minutes to complete the test.
The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.
The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.
The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the test.
The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The test can take place remotely if the appropriate technology and systems are in place to prevent malpractice.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The observation with questioning must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the observation with questioning.
The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give the apprentice 2 weeks' notice of the observation with questions.
The observation must take 2.5 hours.
The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The observation with questions cannot be split, except for comfort breaks or to allow the apprentice to move from one location to another. Such breaks will not count towards the total observed time.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.
The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.
The independent assessor should observe the following during the observation:
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions.
The purpose of the questions is:
Questioning can occur during the observation. The time for questions asked during the observation is included in the overall assessment time. The independent assessor must ask at least 6 questions during the observation. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks rather than disrupting the apprentice’s flow. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.
The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the set number of questions for the observation with questions and should be kept to a minimum.
The independent assessor must make the grading decision. The independent assessor must assess the observation and responses to questions holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The observation with questioning must take place in the apprentice’s normal place of work for example, their employer’s premises or a customer’s premises. Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.
Questioning that occurs after the observation should take place in a suitable environment, for example a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must produce the following materials to support the observation with questioning:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.
This assessment method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The purpose is to assess the apprentice's competence against the following themes:
The EPAO must give an apprentice 2 weeks' notice of the interview.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 6 questions. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The interview must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all of the pass descriptors
|
|---|---|
|
Health and safety
S22 B1 |
Takes personal responsibility for and promotes compliance with health and safety procedures and safe systems of work in line with organisational guidance, regulations and standards. (S22, B1) |
|
Preparation for replacement tasks
K5 K9 K11 K15 S1 S2 S3 |
Assesses the existing glazing installation and identifies the damaged zone in line with organisational procedures and confirms the requirements of the replacement task in line with the job specification or technician’s diagnosis. (K9, S1) Prepares the vehicle and the working area, removing or mitigating hazards including checking for airbags and taking precautions as per manufacturer's guidance. Ensures the vehicle is isolated and safe to work on in line with vehicle specifications and organisational procedures. (K5, S2) Checks the suitability of the materials, including replacement glass, and prepares tools, equipment and materials for the replacement task in line with the job specification. (K11, K15, S3) |
|
Windscreen replacement
K4 K10 K29 S4 S5 S6 S13 |
Removes and stores existing glass and other components correctly including the safe disposal of waste materials such as glass, chemicals, sharps and general waste in line with organisational requirements and environmental regulations. (S4) Prepares the aperture to receive replacement glazing products using primer, cleaner and bonding products in line with manufacturer's guidance and task requirements. (K29, S5) Replaces fixed automotive glazing in line with manufacturer's guidance and job specification. (K10, S6) Sets up, calibrates and tests Advanced Driver Assistance Systems (ADAS) in line with manufacturer's requirements. (K4, S13)
|
|
Quality assurance
K27 S8 |
Completes the final quality inspection in line with organisational requirements and vehicle and job specification. (K27, S8) |
|
Post replacement activities and handover
K13 S9 S17 |
Restores the work area on completion of the activity in line with organisational requirements. (S17) Completes vehicle handover activities in line with organisational requirements, including advising on the use of the vehicle during the curing period and the visibility of the replacement components. (K13, S9) |
|
Documentation
K25 S21 |
Records or enters information for the task in line with organisational and manufacturer's requirements. (K25, S21) |
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all of the pass descriptors
|
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Diagnostics
K14 S10 |
Describes how they access the vehicle Controller Area Network (CANBUS) to interpret data and diagnose faults in the vehicle Advanced Driver Assistance System (ADAS) in static and dynamic situations via the connection of diagnostic equipment to the On-Board Diagnostics (OBD) port in line with manufacturer's guidance and diagnostic and calibration processes. (K14, S10) |
None. |
|
Sustainability
K21 S20 B7 |
Explains how they take personal responsibility for their own sustainable working practices. Describes how they apply environmental and sustainability procedures in compliance with regulations and standards to support the circular economy, energy efficiency, efficient use of resources, reuse and recycling procedures, and the control and management of emissions and waste. (K21, S20, B7) |
Justifies their choices of sustainability techniques and explains how this impacts on the wider environment. (K21, S20) |
|
Team working and communication
K22 K23 K24 K28 S15 S23 B2 B4 |
Explains how they act professionally and use verbal, non-verbal and written communication techniques suitable for the context, adapting style to overcome barriers and use terminology to suit the audience needs. (K22, K23, K24, S15, B2) Explains how they apply team working principles in order to collaborate and promote teamwork across disciplines to complete tasks in the workplace. (K28, S23, B4)
|
Explains the benefits of working as a team to themselves and others in the workplace. (K28, S23)
|
|
Digital
K19 S16 |
Explains how they use information and digital technology in line with organisational requirements, including how they comply with GDPR and other cyber security regulations and policies in their role. (K19, S16) |
Outlines the benefits to the organisation of ensuring GDPR and cyber security regulations and policies are followed. (K19, S16)
|
|
Windscreen replacement, repair and safety
K3 K6 K8 K32 S7 S11 S12 S18 S24 |
Describes how they replace opening automotive glass, and overcome common problems which could occur when replacing automotive opening and fixed glazing. (K3, S24) Explains how they identify and document hazards and risks in the workplace in line with regulatory and organisational requirements. (S18) Explains how to access and interpret technical data sheets in line with organisational requirements. (K8) Explains how they remove and replace components on vehicles to access glazing in line with manufacturer and organisational guidelines, such as on vehicles with different power and transmission systems. For example, hybrid, electric and combustion engines. (K6, S11) Explains how they carry out repairs to vehicle glazing in line with manufacturer’s guidance and job specification. (K32, S7) Explains how they identify and order automotive glazing products and materials using company systems and processes. (S12)
|
Explains how different power and transmission systems on vehicles impact on glass repair and replacement, and how they overcome the complexities involved. (K6, S11)
|
|
Professional and personal behaviours
K18 K26 K31 S14 S19 B3 B5 B6 |
Explains how they take account of diversity and inclusion requirements, and unconscious bias and how they follow and support equity, diversity, and inclusion in their work in line with procedures. (K26, S19, B5) Explains how they ensure they complete continued professional development to maintain and enhance competence in own area of practice and evolving technologies, in line with organisational and professional requirements. (K31, B6)
Describes how they respond and adapt to work demands and situations and how they prioritise own work to meet the needs of the business and the customer including consideration to business operations. (K18, S14, B3) |
Explains their approach to work prioritisation in line with business considerations. (K18, S14) |
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 30 |
| Pass | 31 | 40 |
| Distinction | 41 | 50 |
Performance in the EPA determines the overall grade of:
An independent assessor must individually grade the observation with questioning and interview underpinned by a portfolio of evidence in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one assessment method or more, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. The apprentice must gain a pass in the observation with questioning and a distinction in the multiple-choice test and a distinction in the interview to gain a distinction overall.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Multiple-choice test | Observation with questioning | Interview underpinned by a portfolio of evidence | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Pass | Pass | Pass | Pass |
| Distinction | Pass | Pass | Pass |
| Pass | Pass | Distinction | Pass |
| Distinction | Pass | Distinction | Distinction |
If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of if pass they need to re-sit or re-take one or more assessment methods, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
|
|
EPAO |
As a minimum, the EPAO must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider must:
|
|
Marker |
As a minimum, the marker must:
|
|
Invigilator |
As a minimum, the invigilator must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Special considerations
The EPAO must have special consideration arrangements for the EPA.
This should include:
Special considerations must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.
EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.
They must also appoint independent assessors who:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship is not aligned to professional recognition.
| Knowledge | Assessment methods |
|---|---|
|
K1
Methods of automotive glazing construction: laminated and toughened glass, polyvinyl Butyral (PVB) interlayers, solar control glass. How they behave on impact and how the different types of glass can be processed for repair after manufacture. Back to Grading |
Multiple-choice test |
|
K2
Terminology used in automotive glazing systems: glass identification markings, direct glazing, heated screens (front and rear), integral antennas, hydrophobic coating, properties, repair procedure and precautions. Back to Grading |
Multiple-choice test |
|
K3
Problems that can occur in the replacement of fixed and opening automotive glass, and how these can be overcome. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K4
Vehicle Advanced Driver Assistance Systems (ADAS). Diagnostic and calibration techniques. Back to Grading |
Observation with questioning |
|
K5
Airbags: identifying their presence and what precautions need to be taken when working near them. Back to Grading |
Observation with questioning |
|
K6
Vehicle power and transmission systems: hybrid, electric and internal combustion vehicle technology. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K7
Codes of practice relating to the replacement of automotive glazing systems. Back to Grading |
Multiple-choice test |
|
K8
Methods to access and interpret technical data sheets. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K9
identification of the damaged zone and how this affects the feasibility of repair and the types of action that can be taken to rectify windscreen damage. Back to Grading |
Observation with questioning |
|
K10
Methods by which glass can be fitted to a vehicle. Back to Grading |
Observation with questioning |
|
K11
Methods used to check suitability of materials including replacement glass against vehicle and job specification. Back to Grading |
Observation with questioning |
|
K12
Specific technology used in glazing on vehicle doors: types of membranes used on the inside of doors, glazing regulator and retaining mechanisms, and identification and reset procedures for door glazing systems. Back to Grading |
Multiple-choice test |
|
K13
Post repair requirements. The minimum amount of time required after direct glazing installation before different vehicles can be driven in relation to their safe drive away times (SDAT). Back to Grading |
Observation with questioning |
|
K14
Methods to connect to the On-Board Diagnostics (OBD) port in vehicles to access the Controller Area Network (CAN) bus system. Diagnostic and calibration processes and the range of equipment used to diagnose and calibrate vehicles in static and dynamic situations. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K15
The types and use of automotive glazing tools and equipment. What they are used for and when it is appropriate to use them. Back to Grading |
Observation with questioning |
|
K16
Automotive glazing materials: windscreen resins and urethanes. Their application and characteristics. Back to Grading |
Multiple-choice test |
|
K17
The automotive glazing industry. Types of organisations. Types of products. Supply chains. Customer requirements. Impacts on product demand. Back to Grading |
Multiple-choice test |
|
K18
Business operation considerations: efficiency, customer satisfaction, competitiveness, minimising risks to operation, and ethical issues. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K19
Information technology and digital: digital interfaces, email, Management Information Systems (MIS), virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K20
Awareness of health and safety regulations, relevant to the occupation and the technician's responsibilities: Control of Substances Hazardous to Health (COSHH), Display Screen Equipment (DSE), due diligence, electrical safety and compliance, emergency evacuation procedures, Health and Safety at Work Act – responsibilities, isolation and emergency stop procedures, Lifting Operations and Lifting Equipment Regulations (LOLER), lone working, management systems of occupational health and safety ISO 45001, manual handling, near miss reporting, Provision and use of Work Equipment Regulations (PUWER), Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR), risk assessments, safe systems of work, safety equipment: signage, fire extinguishers, situational awareness, slips, trips and falls, types of hazards, Personal Protective Equipment (PPE), working in confined spaces. Back to Grading |
Multiple-choice test |
|
K21
Principles of sustainability and circular economy. Energy efficiency and reuse of materials. Recycling procedures. Principles of control and management of emissions and waste. Efficient use of resources. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K22
Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K23
Written communication techniques. Plain English principles. Report writing. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K24
Non-verbal communication techniques: gestures, facial expressions, tone of voice, eye contact, body language. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K25
Documentation: methods and requirements - electronic and paper. Back to Grading |
Observation with questioning |
|
K26
Equality Act. Equity, diversity, and inclusion in the workplace. Unconscious bias. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K27
Quality management standards. Quality assurance principles and practice. Record keeping. Back to Grading |
Observation with questioning |
|
K28
Team working principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K29
The substrate that the glazing product is to be bonded to. How to identify different types of bonding materials and their compatibility. Back to Grading |
Observation with questioning |
|
K30
Requirements for mechanical, electrical and trim systems when replacing glass. Back to Grading |
Multiple-choice test |
|
K31
Evolving technologies: Head up display and augmented reality cameras. Their use in vehicle glazing. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K32
Automotive glazing repair techniques. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Skill | Assessment methods |
|---|---|
|
S1
Assess the requirements of the replacement task from the job specification or technician’s diagnosis, and existing glazing. Back to Grading |
Observation with questioning |
|
S2
Prepare the vehicle and working area: check for airbags, remove or mitigate hazards, for example slip and trip hazards, ensure the vehicle is isolated and safe to work on and any lifting equipment is secured and safe to use. Back to Grading |
Observation with questioning |
|
S3
Prepare tools, equipment and materials for replacement activities, including replacement glass. Back to Grading |
Observation with questioning |
|
S4
Remove and store existing glass and other components including the safe disposal of waste materials such as glass, chemicals, sharps and general waste. Back to Grading |
Observation with questioning |
|
S5
Prepare the aperture to receive replacement glazing products: primer, cleaner, bonding products. Back to Grading |
Observation with questioning |
|
S6
Replace automotive fixed glass. Back to Grading |
Observation with questioning |
|
S7
Repair vehicle glazing. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S8
Complete a final quality inspection. Back to Grading |
Observation with questioning |
|
S9
Complete vehicle handover activities including the use of the vehicle during the curing period and the visibility of replacement components. Back to Grading |
Observation with questioning |
|
S10
Interpret data and diagnose faults in the vehicle Advanced Driver Assistance System (ADAS) and windscreens using diagnostic equipment connected through the On-Board Diagnostics (OBD) port to access vehicle Controller Area Network (CANBUS). Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S11
Remove and replace components on vehicles to access glazing, such as on vehicles with different power and transmission systems. For example, hybrid, electric and combustion engines. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S12
Identify and order automotive glazing products and materials. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S13
Set up, calibrate and test Advanced Driver Assistance Systems (ADAS). Back to Grading |
Observation with questioning |
|
S14
Prioritise own work to meet the needs of the business and the customer. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S15
Communicate with others verbally, for example colleagues and stakeholders. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S16
Use information and digital technology. Comply with GDPR and cyber security regulations and policies. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S17
Restore the work area on completion of the activity. Back to Grading |
Observation with questioning |
|
S18
Identify and document hazards and risks in the workplace. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S19
Follow equity, diversity and inclusion policies. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S20
Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S21
Record or enter information - paper based or electronic. For example, energy usage, job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements. Back to Grading |
Observation with questioning |
|
S22
Apply health and safety procedures and safe systems of work in compliance with regulations and standards. Back to Grading |
Observation with questioning |
|
S23
Apply team working principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S24
Replace automotive opening glass. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Take personal responsibility for and promote health and safety. Back to Grading |
Observation with questioning |
|
B2
Act professionally. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B3
Respond and adapt to work demands and situations. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B4
Collaborate and promote teamwork across disciplines. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B5
Take account of diversity and inclusion requirements. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B6
Committed to continued professional development (CPD) to maintain and enhance competence in their own area of practice. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B7
Take personal responsibility for their own sustainable working practices. Back to Grading |
Interview underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Health and safety
S22 B1 |
None |
Apply health and safety procedures and safe systems of work in compliance with regulations and standards. (S22) |
Take personal responsibility for and promote health and safety. (B1) |
|
Preparation for replacement tasks
K5 K9 K11 K15 S1 S2 S3 |
Airbags: identifying their presence and what precautions need to be taken when working near them. (K5) identification of the damaged zone and how this affects the feasibility of repair and the types of action that can be taken to rectify windscreen damage. (K9) Methods used to check suitability of materials including replacement glass against vehicle and job specification. (K11) The types and use of automotive glazing tools and equipment. What they are used for and when it is appropriate to use them. (K15) |
Assess the requirements of the replacement task from the job specification or technician’s diagnosis, and existing glazing. (S1) Prepare the vehicle and working area: check for airbags, remove or mitigate hazards, for example slip and trip hazards, ensure the vehicle is isolated and safe to work on and any lifting equipment is secured and safe to use. (S2) Prepare tools, equipment and materials for replacement activities, including replacement glass. (S3) |
None |
|
Windscreen replacement
K4 K10 K29 S4 S5 S6 S13 |
Vehicle Advanced Driver Assistance Systems (ADAS). Diagnostic and calibration techniques. (K4) Methods by which glass can be fitted to a vehicle. (K10) The substrate that the glazing product is to be bonded to. How to identify different types of bonding materials and their compatibility. (K29) |
Remove and store existing glass and other components including the safe disposal of waste materials such as glass, chemicals, sharps and general waste. (S4) Prepare the aperture to receive replacement glazing products: primer, cleaner, bonding products. (S5) Replace automotive fixed glass. (S6) Set up, calibrate and test Advanced Driver Assistance Systems (ADAS). (S13) |
None |
|
Quality assurance
K27 S8 |
Quality management standards. Quality assurance principles and practice. Record keeping. (K27) |
Complete a final quality inspection. (S8) |
None |
|
Post replacement activities and handover
K13 S9 S17 |
Post repair requirements. The minimum amount of time required after direct glazing installation before different vehicles can be driven in relation to their safe drive away times (SDAT). (K13) |
Complete vehicle handover activities including the use of the vehicle during the curing period and the visibility of replacement components. (S9) Restore the work area on completion of the activity. (S17) |
None |
|
Documentation
K25 S21 |
Documentation: methods and requirements - electronic and paper. (K25) |
Record or enter information - paper based or electronic. For example, energy usage, job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements. (S21) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Diagnostics
K14 S10 |
Methods to connect to the On-Board Diagnostics (OBD) port in vehicles to access the Controller Area Network (CAN) bus system. Diagnostic and calibration processes and the range of equipment used to diagnose and calibrate vehicles in static and dynamic situations. (K14) |
Interpret data and diagnose faults in the vehicle Advanced Driver Assistance System (ADAS) and windscreens using diagnostic equipment connected through the On-Board Diagnostics (OBD) port to access vehicle Controller Area Network (CANBUS). (S10) |
None |
|
Sustainability
K21 S20 B7 |
Principles of sustainability and circular economy. Energy efficiency and reuse of materials. Recycling procedures. Principles of control and management of emissions and waste. Efficient use of resources. (K21) |
Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal. (S20) |
Take personal responsibility for their own sustainable working practices. (B7) |
|
Team working and communication
K22 K23 K24 K28 S15 S23 B2 B4 |
Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. (K22) Written communication techniques. Plain English principles. Report writing. (K23) Non-verbal communication techniques: gestures, facial expressions, tone of voice, eye contact, body language. (K24) Team working principles. (K28) |
Communicate with others verbally, for example colleagues and stakeholders. (S15) Apply team working principles. (S23) |
Act professionally. (B2) Collaborate and promote teamwork across disciplines. (B4) |
|
Digital
K19 S16 |
Information technology and digital: digital interfaces, email, Management Information Systems (MIS), virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security. (K19) |
Use information and digital technology. Comply with GDPR and cyber security regulations and policies. (S16) |
None |
|
Windscreen replacement, repair and safety
K3 K6 K8 K32 S7 S11 S12 S18 S24 |
Problems that can occur in the replacement of fixed and opening automotive glass, and how these can be overcome. (K3) Vehicle power and transmission systems: hybrid, electric and internal combustion vehicle technology. (K6) Methods to access and interpret technical data sheets. (K8) Automotive glazing repair techniques. (K32) |
Repair vehicle glazing. (S7) Remove and replace components on vehicles to access glazing, such as on vehicles with different power and transmission systems. For example, hybrid, electric and combustion engines. (S11) Identify and order automotive glazing products and materials. (S12) Identify and document hazards and risks in the workplace. (S18) Replace automotive opening glass. (S24) |
None |
|
Professional and personal behaviours
K18 K26 K31 S14 S19 B3 B5 B6 |
Business operation considerations: efficiency, customer satisfaction, competitiveness, minimising risks to operation, and ethical issues. (K18) Equality Act. Equity, diversity, and inclusion in the workplace. Unconscious bias. (K26) Evolving technologies: Head up display and augmented reality cameras. Their use in vehicle glazing. (K31) |
Prioritise own work to meet the needs of the business and the customer. (S14) Follow equity, diversity and inclusion policies. (S19) |
Respond and adapt to work demands and situations. (B3) Take account of diversity and inclusion requirements. (B5) Committed to continued professional development (CPD) to maintain and enhance competence in their own area of practice. (B6) |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| Revised version awaiting implementation | In revision | Not set | Not set | Not set |
| 1.0 | Approved for delivery | 28/06/2018 | Not set | Not set |
Crown copyright © 2024. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence