IfATE employees will serve you according to our customer charter:

Our commitment to you (we will)

Your commitment to us (we request that you)

  • Hugely value our relationship with you

  • Commit to treating you fairly and honestly

  • Listen to you and strive to understand your needs

  • Explore innovative ways to meet your needs

  • Keep your information safe

  • Provide services that meet your needs, delivered with professionalism

  • Keep you informed

  • Strive to respond to your enquiries within 5 working days

  • Help you to be part of a world class, simpler skills system

  • Commit to delivering value for money for the taxpayer

  • Check our website first.  We aim to provide comprehensive information and guidance on all of our services and the answers to all frequently asked questions

  • Give us the correct information at the right time
  • Provide accurate contact details and where possible, provide us with feedback to help improve our service
  • Tell us when something changes
  • Treat our staff as you would like us to treat you. We will always be professional and polite

If you feel this charter has not been delivered to your expectations, please contact us

Legal Disclaimer:

The commitments made or offered within this charter do not constitute contractual legally binding terms on behalf of IfATE.  If you believe we have failed to meet any of these commitments in your experience, we will investigate the circumstances and provide you with a response.  This document should not be considered as a legal document creating rights and obligations.  It is for promoting better understanding between the customer and IfATE.