The Complaints Adjudicator (Chief of Staff’s office)
The Institute for Apprenticeships,
151 Buckingham Palace Road
Please send us an email with the subject line ‘Complaint’
The Institute will:
Where possible, the Institute will always aim to resolve straightforward issues as quickly as possible without the need for a formal investigation.
You should receive acknowledgement of your complaint within 5 working days.
If it is a straightforward issue, which can be resolved without the need for a formal investigation, the Institute will aim to resolve it as quickly as possible, ordinarily within a matter of days.
If it needs to be investigated, you will receive a summary of your complaint within 10 working days and you will have 5 working days to respond. Investigations should be completed within 25 working days of agreeing a summary of the complaint. A final response should be sent to the complainant within 10 working days of the decision, together with details of any action to be taken.