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Overview of the role

Completing nail services on a one-to-one basis with individual customers/clients within commercial timings

Reference Number: ST0635

Details of standard

Occupational profile

A Nail Services Technician offers a range of services for customers’/clients’ nails. They complete all duties and treatments within the scope of the occupation. A Nail Services Technician works independently or as part of a team, supported by a salon/nail bar manager. They demonstrate a willingness to learn, have an enquiring and curious mind and are enthusiastic to learn about their chosen career. In addition they exhibit a good work ethic applied to learning, drive and commitment to learn and maintain continual professional development. They complete nail services on a one-to-one basis with individual customers/clients within commercial timings. The occupation is fast-paced and customer-focused, providing a range of bespoke nail services, advice and product recommendations whilst meeting legal, industry and organisational requirements and codes of practice.  The work environment can be varied in size, style and ambiance, from a cruise ship, through to small nail bars or stations, retail environments or luxury high end beauty salons or spas.

A Nail Services Technician:

  • maintains and manages a nail bar or station in accordance with legal requirements and manufacturer’s instructions
  • assesses customer’s/client’s requirements, choosing the most appropriate services and products
  • makes and advises on bookings
  • implements and practices safe ways of working for themselves and others in accordance with legal, industry and organisational requirements
  • advises, demonstrates, recommends and sells a range of products and tools used in nail services
  • uses a range of techniques, products, tools and equipment to provide:
    • manicure services
    • pedicure services
    • advice to customers/clients on nail products and services
    • gel polish services for nails
    • basic nail art services
    • nail enhancement services
  • completes services to a high standard, maintaining customer confidentiality and rights
  • portrays professionalism that meets legal, industry and organisational requirements and codes of practice for nail services

Duration of the apprenticeship

 Minimum 12 months

Review Date:

After 3 years

English and maths:

Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language’.

Qualification to be achieved:

Level 2 Diploma for Beauty Professionals - Nail Services Technician

Skills and knowledge A Nail Services Technician is able to competently: A Nail Services Technician knows and understands:
Professionalism and values Carry out and maintain nail service industry requirements for professionalism and demonstrate a passion for the industry: show creativity; meet organisational and industry standards of appearance; work under pressure, observe time and self-management; demonstrate an appreciation of equality and diversity; complete services in a commercially viable time and to a high standard; provide advice and recommendations on the nail services aftercare and appointments; describe the range of products and services in the nail services industry; facilitate a positive customer journey and experience whilst maintaining confidentiality and consumer rights; demonstrate excellent verbal and non-verbal communication skills; deal with problems within the scope and responsibilities of the occupation swiftly, seeking assistance from a senior member of staff when required Nail services industry, legal and organisational requirements: guidelines, procedures, codes of practice and ethics, quality assurance systems; time and self-management principles; commercially viable times for the completion of services; standards of appearance; continuing professional development; equality and diversity; the importance of aftercare advice and recommendations; Sale of Goods and Service Act, Consumer Rights Act and the Data Protection Act, GDPR; the types of products and services in the nail services and related industries; the role of the reception area; verbal and non-verbal communication skills; how to deal with problems within the scope and responsibilities of the occupation, when and how to seek assistance from a senior member of staff
Safe working practices

Meet industry, legal and organisational requirements:

maintain effective, hygienic and safe working methods; meet health and safety considerations; adhere to workplace, suppliers’ or manufacturers’ instructions for the safe use of equipment, materials and products; maintain the customer’s modesty, privacy and comfort; minimise risks of cross-infection, injury or fatigue; promote environmental and sustainable working practices; ensure personal hygiene and protection meets industry, organisational and local authority requirements; correctly use Personal Protective Equipment
Nail service industry, legal and organisational requirements: tools, equipment, materials and products; workplace housekeeping: cleaning, disinfection, sterilisation and waste disposal; supplier or manufacturer’s instructions; direct and indirect cross-infection; methods that promote environmental and sustainable working practices; how to reduce the risk of injury to self and others: posture, personal hygiene, personal and customer protection; health and safety legislation and practice
Nail Technician A Nail Services Technician is able to competently: A Nail Services Technician knows and understands:
Provide manicure services Assess customer’s/client’s requirements and provide manicure services using nail products and equipment Methods of assessing customer requirements, techniques, products, tools and equipment used within a manicure and the anatomy and physiology of the lower arm, hand and nail
Provide pedicure services Assess customers’/clients’ requirements and provide pedicure services using nail products and equipment Methods of assessing customer requirements, techniques, products, tools and equipment used within a pedicure and the anatomy and physiology of the foot and nail
Advise, demonstrate and sell nail products and services to customers/clients Advise, demonstrate and recommend methods and sell products for enhancing the appearance of the nails and hands with customers/clients; make and advise on bookings The range of nail services, the advances and disadvantages of nail enhancements systems and maintenance. Retail products, tools and equipment for the nails and skin. Specialist nail products and services, booking systems
Provide gel polish services for nails Consult, plan, prepare and provide gel polish services on customers/clients. Maintain and remove gel polish services on customers/clients The techniques, tools and equipment used to apply, maintain and remove gel polishes
Provide basic nail art services Consult, plan, prepare and provide nail art services customers/clients The techniques, tools and equipment used within nail art
Provide nail enhancement services Consult, plan, prepare and provide nail enhancement services including natural nail overlays, tips and overlays, and maintenance and removal of nail enhancements on customers/clients The different types of nail enhancements and how to carry out each technique, the different types of tools and equipment and how to use them; to include acrylic, silk and gel systems

 

Behaviours

The following behaviours underpin the delivery of services in the nail services sector:

 

These behaviours ensure that customers/clients receive a positive impression of both the organisation and the individual:

 

  1. Personal and professional ethics: demonstrates a commitment to quality, maintains honesty, integrity and confidentiality
  2. Flexible and positive attitude: Adapts positively to changing work priorities and patterns when new tasks need to be completed or requirements change.
  3. Maintain customer care principles and practices: shows customers/clients respect at all times and in all circumstances, demonstrates customer empathy, sensitivity and awareness.

 

 


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Status: Approved for delivery
Level: 2
Reference: ST0635
Version: 1
Date updated: 07/12/2018
Approved for delivery: 7 December 2018
Route: Hair and beauty
Typical duration: 12 months
Maximum funding: £3500
Employers involved in creating the standard: Hammer Holdings/ Urban Retreat, Armonia Health and Beauty, SAKS, Dermalogica, Ragdale Hall, Guinot-Mary Cohr UK Ltd, Boots, Sterex, UR Beautiful, Kenneth Green, Clarins
EQA Provider: Ofqual

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Version log

Version Date updated Change Previous version
1 07/12/2018 Assessment plan first published and funding band first published

Not available

1 07/12/2018 Standard first published

Not available