This apprenticeship standard has been approved for delivery by the Institute for Apprenticeships and Technical Education. However, starts on the apprenticeship will only be possible once a suitable end-point assessment organisation (EPAO) has obtained Ofqual recognition. Once the EPAO has obtained Ofqual recognition, funding for apprentice starts will be permitted and this message will be removed.

Key information

  1. Status: Approved for delivery
  2. Reference: ST1348
  3. Version: 1.0
  4. Level: 2
  5. Typical duration to gateway: 18 months
  6. Typical EPA period: 3 months
  7. Maximum funding: £9000
  8. Route: Engineering and manufacturing
  9. Date updated: 22/04/2024
  10. Approved for delivery: 19 April 2024
  11. Lars code: 757
  12. EQA provider: Ofqual
  13. Example progression routes:
  14. Review: this apprenticeship will be reviewed in accordance with our change request policy.
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Apprenticeship summary

Overview of the role

Ensure the serviceability and condition of the sewerage network, providing rapid response to failures in the sewerage network, and investigate causes of the issues.

Occupation summary

This occupation is found in the utilities sector, in the waste water industry. Drainage network operatives work in both domestic and commercial settings, providing customer service in the provision of sewerage maintenance services, ensuring the health and safety of employees, customers, suppliers, and communities. This is a field-based occupation, working at company and private premises, that includes public highways, to clean, clear and identify defects to maintain private and public drainage systems.

The broad purpose of the occupation is to ensure the serviceability and condition of the sewerage network, providing rapid response to failures in the sewerage network, and investigate causes of the issues. Drainage network operatives ensure the health, safety and welfare of self, other members of the team and the public, while providing excellent customer service to both internal and external customers. This is a field-based occupation, working flexible hours to respond to emergencies, and persons in this occupation typically have a driver’s licence. Drainage network operatives use and operate a wide range of plant and equipment to deliver thorough maintenance to sewerage assets in line with operating procedures, ensuring all equipment is used appropriately and maintained.

In their daily work, an employee in this occupation interacts with colleagues, such as managers, engineers, surveyors, building contractors, and other utilities, as well as the public. They may also come into contact with regulatory bodies such as the Environment Agency and Local Councils.

An employee in this occupation will be responsible for ensuring that jobs are completed in line with company procedures, troubleshooting any problems and liaising with technical specialists regarding access and equipment issues. Drainage network operatives enjoy solving problems, are comfortable working in confined spaces and follow and understand safety regulations and instructions. They will also be skilled in using a variety of tools and machinery. Persons in this occupation are good communicators keeping members of the public and work colleagues informed and are confident working alone when required, and within a close team.

Typical job titles include:

Drainage operative Jetting operative Rehab engineer (isolated patch repair and relining) Sewerage maintenance operative Waste water network operative

Duties

  • Duty 1 Respond to customer callouts, blockage and flooding emergencies.
  • Duty 2 Carry out planned maintenance on the drainage network.
  • Duty 3 Locate and identify structural and service condition defects where further works needs to be carried out.
  • Duty 4 Undertake connectivity surveys, for example, confirming or questioning the existing network using computer generated maps and plans.
  • Duty 5 Prepare work site, lifting covers safely, setting up chamber barriers, and appropriate signage, in accordance with the New Roads and Street Works Act (NRSWA) when working on highways.
  • Duty 6 Fill up jetting unit saddle tank using designated water hydrants or washouts, in accordance with company hygiene procedures.
  • Duty 7 Identify obstruction(s) using investigation techniques, to locate soft and hard blockages, roots, defected pipes, silt build up and fats.
  • Duty 8 Clear roots and soft blockages using drain rods, and high-pressure water jetting techniques.
  • Duty 9 Clean and de-silt pipes, using High Pressure Water Jetting, in accordance with company procedures.
  • Duty 10 Confirm blockages have been removed.
  • Duty 11 Record details of jobs done, and materials used, and raise follow-up work where necessary.
  • Duty 12 Professionally interact with customers, in accordance with company values and meeting customer satisfaction, including regulators measure of experience.
  • Duty 13 Carry out duties to take account of sustainability, returning any un-used materials, disposal of waste, and re-cycling or re-using where appropriate.

Apprenticeship summary

ST1348, drainage network operative level 2

This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.

What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.

The length of the training for this apprenticeship is typically 18 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • distinction


EPA gateway

The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules
  • for the question and answer session underpinned by a portfolio of evidence, you must submit a portfolio of evidence

Assessment methods

Observation with questions

You will be observed by an independent assessor completing your work. It will last at least 3 hours. They will ask you at least 3 questions.


Interview underpinned by a portfolio of evidence

You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.


Multiple-choice test

You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.

The test will have 25 multiple-choice questions. You will have 60 minutes to complete it.



Who to contact for help or more information

You should speak to your employer if you have a query that relates to your job.

You should speak to your training provider if you have any questions about your training or EPA before it starts.

You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments

If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.

Print occupational standard

Details of the occupational standard

Occupation summary

This occupation is found in the utilities sector, in the waste water industry. Drainage network operatives work in both domestic and commercial settings, providing customer service in the provision of sewerage maintenance services, ensuring the health and safety of employees, customers, suppliers, and communities. This is a field-based occupation, working at company and private premises, that includes public highways, to clean, clear and identify defects to maintain private and public drainage systems.

The broad purpose of the occupation is to ensure the serviceability and condition of the sewerage network, providing rapid response to failures in the sewerage network, and investigate causes of the issues. Drainage network operatives ensure the health, safety and welfare of self, other members of the team and the public, while providing excellent customer service to both internal and external customers. This is a field-based occupation, working flexible hours to respond to emergencies, and persons in this occupation typically have a driver’s licence. Drainage network operatives use and operate a wide range of plant and equipment to deliver thorough maintenance to sewerage assets in line with operating procedures, ensuring all equipment is used appropriately and maintained.

In their daily work, an employee in this occupation interacts with colleagues, such as managers, engineers, surveyors, building contractors, and other utilities, as well as the public. They may also come into contact with regulatory bodies such as the Environment Agency and Local Councils.

An employee in this occupation will be responsible for ensuring that jobs are completed in line with company procedures, troubleshooting any problems and liaising with technical specialists regarding access and equipment issues. Drainage network operatives enjoy solving problems, are comfortable working in confined spaces and follow and understand safety regulations and instructions. They will also be skilled in using a variety of tools and machinery. Persons in this occupation are good communicators keeping members of the public and work colleagues informed and are confident working alone when required, and within a close team.

Typical job titles include:

Drainage operative Jetting operative Rehab engineer (isolated patch repair and relining) Sewerage maintenance operative Waste water network operative

Occupation duties

Duty KSBs

Duty 1 Respond to customer callouts, blockage and flooding emergencies.

K1 K2 K3 K4 K6 K9 K12 K14 K20

S1 S3 S4 S5 S8 S9 S12

B3 B4 B5

Duty 2 Carry out planned maintenance on the drainage network.

K1 K2 K3 K4 K5 K6 K7 K10 K12 K14 K20

S1 S3 S4 S5 S6 S7 S8 S9 S12 S20 S22 S23

B1 B2 B3 B4 B5

Duty 3 Locate and identify structural and service condition defects where further works needs to be carried out.

K1 K2 K3 K4 K5 K6 K7 K11 K12 K14 K20

S1 S3 S4 S5 S6 S8 S9 S12 S23

B4 B5

Duty 4 Undertake connectivity surveys, for example, confirming or questioning the existing network using computer generated maps and plans.

K2 K3 K6 K7 K12 K14

S1 S3 S4 S5 S6 S8 S9 S12 S16

B4 B5

Duty 5 Prepare work site, lifting covers safely, setting up chamber barriers, and appropriate signage, in accordance with the New Roads and Street Works Act (NRSWA) when working on highways.

K2 K3 K6 K7 K8 K10 K12 K14 K20

S3 S4 S5 S6 S7 S8 S9 S11 S12 S16 S22 S23

B4 B5

Duty 6 Fill up jetting unit saddle tank using designated water hydrants or washouts, in accordance with company hygiene procedures.

K2 K3 K5 K6 K7 K12 K14

S4 S5 S6 S7 S8 S9 S10 S12 S16

B4 B5

Duty 7 Identify obstruction(s) using investigation techniques, to locate soft and hard blockages, roots, defected pipes, silt build up and fats.

K2 K3 K6 K7 K11 K12

S1 S2 S3 S4 S5 S6 S8 S9 S12 S16

B4 B5

Duty 8 Clear roots and soft blockages using drain rods, and high-pressure water jetting techniques.

K2 K3 K6 K7 K9 K12

S3 S4 S6 S9 S12

B4 B5

Duty 9 Clean and de-silt pipes, using High Pressure Water Jetting, in accordance with company procedures.

K2 K3 K6 K7 K9 K12

S3 S4 S6 S9 S10 S12

B4 B5

Duty 10 Confirm blockages have been removed.

K2 K3 K6 K7 K12 K19

S3 S4 S6 S23

B4 B5

Duty 11 Record details of jobs done, and materials used, and raise follow-up work where necessary.

K11 K17 K18

S6 S15 S21

B4 B5

Duty 12 Professionally interact with customers, in accordance with company values and meeting customer satisfaction, including regulators measure of experience.

K13 K14 K16 K18 K22

S13 S14 S19 S21 S22

B1 B3 B5 B6

Duty 13 Carry out duties to take account of sustainability, returning any un-used materials, disposal of waste, and re-cycling or re-using where appropriate.

K15 K21

S7 S17 S18

B2

KSBs

Knowledge

K1: The drainage industry. Stakeholders and responsibilities for drainage network assets. Back to Duty

K2: Common faults and issues in drainage. Fault-finding techniques. Back to Duty

K3: Tools and equipment used in the drainage industry, for example use of hydrant standpipes and jetting equipment. Purpose and operation. How to use manufacturer’s instructions and manuals. Back to Duty

K4: Standard operating procedures (SOP). Back to Duty

K5: Types of incidents - accidents, near misses and mitigation methods. Back to Duty

K6: Reporting and escalation procedures. Back to Duty

K7: Asset maps and plans and how to use them. Sewerage systems and cable avoidance. Back to Duty

K8: Site preparations for safe systems of work, including setting up chamber barriers and appropriate signage, in accordance with the New Roads and Street Works Act (NRSWA) when working on the highway. Back to Duty

K9: Hydrant regulations. Back to Duty

K10: Principles to differentiate between the requirements of an open-cut repair and a repair using no-dig technology. Back to Duty

K11: Sewer sensors and remote monitoring technology. Back to Duty

K12: Awareness of health and safety regulations: Health and Safety at Work Act – responsibilities; Lone working; Provision and Use of Work Equipment Regulations (PUWER); Risk assessments; Situational awareness; Types of hazards; Personal Protective Equipment (PPE); Working in confined spaces; Working at Height; New Roads and Street Works Act (NRSWA); manual handling; industry codes of practice. Back to Duty

K13: Verbal communication techniques. Giving and receiving information, for example to customers, colleagues and stakeholders. Back to Duty

K14: Awareness of the relevant regulations and how they apply to their role: Water Environment Regulations; Environmental Protection Act and environmental signage. Back to Duty

K15: Environmental impacts that can arise from drainage operations activities and escaped or discharged sewage. Types of pollution and control measures: noise, odours, spills, and waste. Back to Duty

K16: Equality Act. Equality, diversity, and inclusion in the workplace. Back to Duty

K17: Documentation requirements. Back to Duty

K18: Information technology and digital: email, collaboration packages, equipment digital interfaces, management information systems, virtual learning platforms, work sharing platforms. General Data Protection Regulation (GDPR). Cyber security. Back to Duty

K19: Quality assurance requirements and procedures. Procedures for confirming blockage removal. Back to Duty

K20: Team working principles. Back to Duty

K21: Sustainability and efficient use of resources. Recycling, reuse and safe disposal of waste. Back to Duty

K22: Written communication techniques. Back to Duty

Skills

S1: Apply fault-finding techniques in the drainage system. Back to Duty

S2: Use equipment including CCTV, push rods and sewer sensors. Back to Duty

S3: Identify and resolve common issues in the drainage system. Back to Duty

S4: Escalate issues in line with responsibilities. Back to Duty

S5: Identify, organise and use resources to complete tasks. Back to Duty

S6: Follow standard operating procedures (SOP). Back to Duty

S7: Work in accordance with water and environment protection regulations, standards and guidance. Back to Duty

S8: Clean and maintain tools and equipment, for example check oil levels and apply grease. Back to Duty

S9: Use drainage operative tools and equipment, including jetting equipment. Back to Duty

S10: Fill jetting unit saddle tank. Back to Duty

S11: Apply safety practices and techniques. Signage, lighting and guarding. Back to Duty

S12: Conduct housekeeping for example, tidy work area. Back to Duty

S13: Communicate with others verbally, for example with colleagues, customers and stakeholders. Back to Duty

S14: Communicate in writing with others for example, internal and external customers, colleagues, and managers. Back to Duty

S15: Record task information – paper based or electronic. For example, job sheets, equipment service records, test results, handover documents and manufacturers’ documentation, work sheets, checklists, waste environmental records and any legal reporting requirements. Back to Duty

S16: Interpret asset maps and plans and update where appropriate. Back to Duty

S17: Follow procedures in line with environmental regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal. Back to Duty

S18: Apply sustainability principles. Back to Duty

S19: Follow equity, diversity and inclusion policies. Back to Duty

S20: Carry out and record learning and development activities. Back to Duty

S21: Use information technology and digital systems. Comply with GDPR and cyber security. Back to Duty

S22: Apply team working principles. Back to Duty

S23: Follow quality assurance procedures to confirm that the blockage has been removed. Back to Duty

Behaviours

B1: Seek learning and development opportunities. Back to Duty

B2: Consider the impact on the environment when using resources and carrying out work. Back to Duty

B3: Support an inclusive workplace for example, respectful of different views. Back to Duty

B4: Put health and safety first for self and colleagues. Back to Duty

B5: Take ownership of given work. Back to Duty

B6: Team-focus to meet work goals. Back to Duty

Qualifications

English and Maths

English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.

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End-point assessment plan

V1.0

Introduction and overview

This document explains the requirements for end-point assessment (EPA) for the drainage network operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.

Drainage network operative apprentices, their employers and training providers should read this document.

A full-time drainage network operative apprentice typically spends 18 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.

The EPA should be completed within an EPA period lasting typically 3 months.

The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must work with the training provider to select an approved EPAO from the apprenticeship providers and assessment register (APAR).

This EPA has 3 assessment methods.

The grades available for each assessment method are below.

Assessment method 1 - observation with questions:

  • fail
  • pass

Assessment method 2 - question and answer session underpinned by a portfolio of evidence:

  • fail
  • pass
  • distinction

Assessment method 3 - multiple-choice test:

  • fail
  • pass

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

  • fail
  • pass
  • distinction

EPA summary table

On-programme - typically 18 months

The apprentice must:

  • complete training to develop the knowledge, skills and behaviours (KSBs) outlined in this apprenticeship’s standard
  • complete training towards English and mathematics qualifications in line with the apprenticeship funding rules

  • compile a portfolio of evidence

End-point assessment gateway

The apprentice’s employer must be content that the apprentice is occupationally competent.

The apprentice must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

For the question and answer session underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence.

Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO.

End-point assessment - typically 3 months

The grades available for each assessment method are below

Observation with questions:

  • fail

  • pass

Question and answer session underpinned by a portfolio of evidence:

  • fail

  • pass

  • distinction

Multiple-choice test:

  • fail

  • pass

Overall EPA and apprenticeship can be graded:

    • fail
    • pass
    • distinction

Duration of end-point assessment period

The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.

The EPAO should confirm the gateway requirements have been met and start the EPA as quickly as possible.

EPA gateway

The apprentice’s employer must be content that the apprentice has attained sufficient KSBs to complete the apprenticeship. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.

The apprentice must meet the gateway requirements before starting their EPA.

They must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • submit a portfolio of evidence for the question and answer session underpinned by a portfolio of evidence

Portfolio of evidence requirements:

The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.

Evidence sources may include:

  • workplace documentation and records, for example:
  • workplace policies and procedures
  • witness statements
  • annotated photographs
  • video clips (maximum total duration 10 minutes); the apprentice must be in view and identifiable

This is not a definitive list; other evidence sources can be included.

The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.

The EPAO should not assess the portfolio of evidence directly as it underpins the question and answer session. The independent assessor should review the portfolio of evidence to prepare questions for the question and answer session. They are not required to provide feedback after this review.

The apprentice must submit the gateway evidence to their EPAO, including any organisation specific policies and procedures requested by the EPAO.

Order of assessment methods

The assessment methods can be delivered in any order.

The result of one assessment method does not need to be known before starting the next.

Observation with questions

Overview

In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Rationale

This assessment method is being used because:

  • this is a practical role
  • it can assess KSBs holistically
  • it should give employers assurance about an apprentice’s competence as it takes place in a real work setting
  • the familiar environment should allow the apprentice to perform at their best
  • it is cost effective, tasks completed during the observation should contribute to workplace productivity and it makes use of the employer’s resources and equipment

Delivery

The observation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the observation with questions.

The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.

The EPAO must give the apprentice 2 weeks' notice of the observation with questions.

The observation must take 3 hours.

The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.

The observation may be split into discrete sections held on the same working day.

The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.

The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.

The independent assessor should observe the following during the observation:

  • fault-finding
  • organising and using resources
  • using tools and equipment
  • interpreting maps and plans
  • recording task information

These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.

The independent assessor must ask questions. Questioning can occur both during and after the observation.

The purpose of the questions is to assess the level of competence against the grading descriptors.

The time for questioning is included in the overall assessment time. The independent assessor must ask at least 3 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from the EPAO’s question bank. Follow-up questions are allowed where clarification is required.

The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.

The independent assessor must make the grading decision. The independent assessor must assess the observation and responses to questions holistically when deciding the grade.

The independent assessor must keep accurate records of the assessment. They must record:

  • the KSBs observed
  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved

Assessment location

The observation with questions must take place in the apprentice’s normal place of work for example, their employer’s premises or a customer’s premises. Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.

Questioning that occurs after the observation should take place in a suitable environment, for example a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must produce the following materials to support the observation with questions:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Question and answer session underpinned by a portfolio of evidence

Overview

In the question and answer session, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.

Rationale

This assessment method is being used because:

  • it assesses KSBs holistically and objectively
  • it allows for the assessment of KSBs that do not occur on a predictable or regular basis
  • it allows for assessment of responses where there are a range of potential answers
  • it can be conducted remotely, potentially reducing cost

Delivery

The question and answer session must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the question and answer session.

The purpose is to assess the apprentice's competence against the following themes:

  • drainage network operations
  • communication
  • equality, diversity and inclusion
  • team working
  • development

The EPAO must give an apprentice 2 weeks' notice of the question and answer session.

The independent assessor must have at least 2 weeks to review the supporting documentation.

The apprentice must have access to their portfolio of evidence during the question and answer session.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.

The question and answer session must last for 60 minutes. The independent assessor can increase the time of the question and answer session by up to 10%. This time is to allow the apprentice to respond to a question if necessary.

The independent assessor must ask at least 6 questions. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.

The apprentice may choose to end the assessment method early. The apprentice must be confident they have demonstrated competence against the assessment requirements for the assessment method. The independent assessor or EPAO must ensure the apprentice is fully aware of all assessment requirements. The independent assessor or EPAO cannot suggest or choose to end the assessment methods early, unless in an emergency. The EPAO is responsible for ensuring the apprentice understands the implications of ending an assessment early if they choose to do so. The independent assessor may suggest the assessment continues. The independent assessor must document the apprentice’s request to end the assessment early.

The independent assessor must make the grading decision.

The independent assessor must keep accurate records of the assessment. They must record:

  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The question and answer session must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.

The question and answer session can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.

The interview should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the question and answer session underpinned by a portfolio of evidence:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Multiple-choice test

Overview

In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.

Rationale

This assessment method is being used because:

  • it can assess knowledge
  • it is easy to administer
  • it can be conducted remotely and administered to multiple apprentices at the same time, potentially reducing cost

Delivery


The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.

The test can be computer or paper based.

The test will consist of 25 multiple-choice questions.

Multiple-choice questions must have four options, including one correct answer.

The apprentice must be given at least 2 weeks’ notice of the date and time of the test.

Test administration

The apprentice must have 60 minutes to complete the test.

The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.

The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.

The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.

The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.

Marking

The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.

A correct answer gets 1 mark.

Any incorrect or missing answers get zero marks.

The EPAO is responsible for overseeing the marking of the test.

Assessment location

The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.

The test can take place remotely if the appropriate technology and systems are in place to prevent malpractice.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.    

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.  

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the test:

  • assessment materials for independent assessors and markers which includes:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • test specification
    • sample test and mark schemes
    • live tests and mark schemes
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Grading

Observation with questions

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Health, safety, and environment
K21 S11 S17 S18 B2 B4

Considers the principles of sustainability and the impact on the environment when using resources and carrying out work by segregating resources for reuse, recycling and safe disposal in line with regulations, standards and guidance and company procedures. (K21, S17, S18, B2)

Puts health and safety first for self and colleagues when applying safety practices and techniques including signage, lighting and guarding, in line with task requirements. (S11, B4)

Fault finding and problem solving
K2 K3 K4 K7 K19 S1 S3 S5 S6 S7 S9 S12 S16 S23 B5

Takes ownership of their work when applying fault-finding techniques to identify and resolve common faults and issues in the drainage system in line with task requirements. (K2, S1, S3, B5)

Follows standard operating procedures and works in compliance with water and environment protection regulations, standards and guidance to complete the task. (K4, S6, S7)

Follows quality assurance procedures to confirm blockage removal as appropriate for the work being undertaken. (K19, S23)

Uses drainage operative tools and equipment, including jetting equipment, in line with operating instructions or manufacturers' guidelines. (K3, S9)

Interprets asset maps and plans for the sewerage systems to support cable avoidance and for task completion, and updates maps and plans if necessary. (K7, S16)

Identifies, organises and uses resources for tasks, and conducts house-keeping in line with company procedures. (S5, S12)

Communication
K13 S13

Uses verbal communication techniques to give and receive information in a way that is suitable for the context and to support task completion. (K13, S13)

Documentation
K17 S15

Records information on paper or electronically in line with task requirements. (K17, S15)

Question and answer session underpinned by a portfolio of evidence

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
Drainage network operations
K5 K11 S2 S8 S10

Explains how they use sewer sensors, remote monitoring technology, CCTV and push rods to identify issues within the drainage network. (K11, S2)

Describes the kinds of accidents, incidents and near misses that are likely to occur when working on drainage network assets and how to reduce incidents. (K5)

Explains how to fill the jetting unit saddle tank in line with requirements. (S10)

Explains how they clean and maintain tools and equipment, for example checking oil levels and applying grease, in line with operating instructions or manufacturers’ guidelines. (S8)

Justifies their choice of using CCTV or push rods to identify issues within the drainage network. (S2)

Explains the importance of filling the jetting tank using the correct methods and equipment. (S10)

Explains the importance of cleaning and maintaining tools and equipment in drainage network operations. (S8)

Communication
K6 K18 K22 S4 S14 S21

Outlines how they escalate issues or concerns in line with their responsibilities. (K6, S4)

Describes how they communicate with others using written techniques, in a way that is suitable for the context and supports task completion. (K22, S14)

Describes how they use information technology and information systems and comply with GDPR and cyber security requirements to support work tasks. (K18, S21)

Explains the importance of reporting and escalating issues, in terms of wider team operations. (K6, S4)

Equality, diversity and inclusion
K16 S19 B3

Describes how they follow organisational policies to ensure their work supports the principles of equality, diversity, and inclusion. (K16, S19, B3)

None

Team working
K20 S22 B6

Describes how they apply team working principles to meet their team's work goals. (K20, S22, B6)

Explains the impact teamwork has on work activity completion within the company. (K20, S22)

Development
S20 B1

Describes learning and development they have completed and recorded to support competence in their role. (S20, B1)

None

Multiple-choice test

Grade Minimum marks required Maximum marks required
Fail 0 18
Pass 19 25

Overall EPA grading

Performance in the EPA determines the overall grade of:

  • fail

  • pass

  • distinction

An independent assessor must individually grade the observation with questions and question and answer session underpinned by a portfolio of evidence in line with this EPA plan.

The EPAO must combine the individual assessment method grades to determine the overall EPA grade.

If the apprentice fails one assessment method or more, they will be awarded an overall fail.

To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall distinction an apprentice must achieve a distinction in the question and answer session and a pass in both the observation with questions and the multiple choice test.

Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.

Observation with questions Question and answer session underpinned by a portfolio of evidence Multiple-choice test Overall Grading
Fail Any grade Any grade Fail
Any grade Fail Any grade Fail
Any grade Any grade Fail Fail
Pass Pass Pass Pass
Pass Distinction Pass Distinction

Re-sits and re-takes

If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 3 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 6 months of the EPA outcome notification.

Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.

The apprentice will get a maximum EPA grade of if pass they need to re-sit or re-take one or more assessment methods, unless the EPAO determines there are exceptional circumstances.

Roles and responsibilities

Roles Responsibilities

Apprentice

As a minimum, the apprentice should:

  • complete on-programme training to meet the KSBs as outlined in the apprenticeship standard for a minimum of 12 months
  • complete the required amount of off-the-job training specified by the apprenticeship funding rules and as arranged by the employer and training provider
  • understand the purpose and importance of EPA
  • prepare for and undertake the EPA including meeting all gateway requirements

Employer

As a minimum, the apprentice's employer must:

  • select the training provider
  • work with the training provider to select the EPAO
  • work with the training provider, where applicable, to support the apprentice in the workplace and to provide the opportunities for the apprentice to develop the KSBs
  • arrange and support off-the-job training to be undertaken by the apprentice 
  • decide when the apprentice is working at or above the apprenticeship standard and is ready for EPA
  • ensure the apprentice is prepared for the EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • confirm arrangements with the EPAO for the EPA in a timely manner, including who, when, where
  • provide the EPAO with access to any employer-specific documentation as required for example, company policies
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows appropriate opportunity for the apprentice to meet the KSBs
  • ensure the apprentice is given sufficient time away from regular duties to prepare for, and complete the EPA
  • ensure that any required supervision during the EPA period, as stated within this EPA plan, is in place
  • ensure the apprentice has access to the resources used to fulfil their role and carry out the EPA for workplace based assessments
  • remain independent from the delivery of the EPA
  • pass the certificate to the apprentice upon receipt

EPAO

As a minimum, the EPAO must:

  • conform to the requirements of this EPA plan and deliver its requirements in a timely manner
  • conform to the requirements of the apprenticeship provider and assessment register
  • conform to the requirements of the external quality assurance provider (EQAP)
  • understand the apprenticeship including the occupational standard and EPA plan
  • make all necessary contractual arrangements including agreeing the price of the EPA
  • develop and produce assessment materials including specifications and marking materials, for example mark schemes, practice materials, training material
  • maintain and apply a policy for the declaration and management of conflict of interests and independence. This must ensure, as a minimum, there is no personal benefit or detriment for those delivering the EPA or from the result of an assessment. It must cover:
    • apprentices
    • employers
    • independent assessors
    • any other roles involved in delivery or grading of the EPA
  • have quality assurance systems and procedures that ensure fair, reliable and consistent assessment and maintain records of internal quality assurance (IQA) activity for external quality assurance (EQA) purposes
  • appoint independent, competent, and suitably qualified assessors in line with the requirements of this EPA plan
  • appoint administrators, invigilators and any other roles where required to facilitate the EPA
  • deliver induction, initial and on-going training for all their independent assessors and any other roles involved in the delivery or grading of the EPA as specified within this EPA plan. This should include how to record the rationale and evidence for grading decisions where required
  • conduct standardisation with all their independent assessors before allowing them to deliver an EPA, when the EPA is updated, and at least once a year
  • conduct moderation across all of their independent assessors decisions once EPAs have started according to a sampling plan, with associated risk rating of independent assessors
  • monitor the performance of all their independent assessors and provide additional training where necessary
  • develop and provide assessment recording documentation to ensure a clear and auditable process is in place for providing assessment decisions and feedback to all relevant stakeholders
  • use language in the development and delivery of the EPA that is appropriate to the level of the apprenticeship
  • arrange for the EPA to take place in a timely manner, in consultation with the employer
  • provide information, advice, and guidance documentation to enable apprentices, employers and training providers to prepare for the EPA
  • confirm the gateway requirements have been met before they start the EPA for an apprentice
  • arrange a suitable venue for the EPA
  • maintain the security of the EPA including, but not limited to, verifying the identity of the apprentice, invigilation and security of materials
  • where the EPA plan permits assessment away from the workplace, ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary
  • confirm the overall grade awarded
  • maintain and apply a policy for conducting appeals

Independent assessor

As a minimum, an independent assessor must:

  • be independent, with no conflict of interest with the apprentice, their employer or training provider, specifically, they must not receive a personal benefit or detriment from the result of the assessment
  • have, maintain and be able to evidence up-to-date knowledge and expertise of the occupation
  • have the competence to assess the EPA and meet the requirements of the IQA section of this EPA plan
  • understand the apprenticeship’s occupational standard and EPA plan
  • attend induction and standardisation events before they conduct an EPA for the first time, when the EPA is updated, and at least once a year
  • use language in the delivery of the EPA that is appropriate to the level of the apprenticeship
  • work with other personnel, where used, in the preparation and delivery of assessment methods
  • conduct the EPA to assess the apprentice against the KSBs and in line with the EPA plan
  • make final grading decisions in line with this EPA plan
  • record and report assessment outcome decisions
  • comply with the IQA requirements of the EPAO
  • comply with external quality assurance (EQA) requirements

Training provider

As a minimum, the training provider must:

  • conform to the requirements of the apprenticeship provider and assessment register
  • ensure procedures are in place to mitigate against any conflict of interest
  • work with the employer and support the apprentice during the off-the-job training to provide the opportunities to develop the KSBs as outlined in the occupational standard
  • deliver training to the apprentice as outlined in their apprenticeship agreement
  • monitor the apprentice’s progress during any training provider led on-programme learning
  • ensure the apprentice is prepared for the EPA
  • work with the employer to select the EPAO
  • advise the employer, upon request, on the apprentice’s readiness for EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • remain independent from the delivery of the EPA

Marker

As a minimum, the marker must:

  • attend induction training as directed by the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider
  • mark test answers in line with the EPAO’s mark scheme and procedures

Invigilator

As a minimum, the invigilator must:

  • attend induction training as directed by the EPAO
  • not invigilate an assessment, solely, if they have delivered the assessed content to the apprentice
  • invigilate and supervise the apprentice during tests and in breaks during assessment methods to prevent malpractice in line with the EPAO’s invigilation procedures

Reasonable adjustments

The EPAO must have reasonable adjustments arrangements for the EPA.

This should include:

  • how an apprentice qualifies for a reasonable adjustment
  • what reasonable adjustments may be made

Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Special considerations

The EPAO must have special consideration arrangements for the EPA.

This should include:

  • how an apprentice qualifies for a special consideration
  • what special considerations will be given

Special considerations must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Internal quality assurance

Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.

EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.

They must also appoint independent assessors who:

  • have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 1 years or significant experience of the occupation or sector

Value for money

Affordability of the EPA will be aided by using at least some of the following:

  • completing applicable assessment methods online (for example computer-based assessment)
  • utilising digital remote platforms to conduct applicable assessment methods
  • using the employer’s premises
  • conducting assessment methods on the same day

Professional recognition

This apprenticeship is not aligned to professional recognition.

KSB mapping table

Knowledge Assessment methods
K1

The drainage industry. Stakeholders and responsibilities for drainage network assets.

Back to Grading
Multiple-choice test
K2

Common faults and issues in drainage. Fault-finding techniques.

Back to Grading
Observation with questions
K3

Tools and equipment used in the drainage industry, for example use of hydrant standpipes and jetting equipment. Purpose and operation. How to use manufacturer’s instructions and manuals.

Back to Grading
Observation with questions
K4

Standard operating procedures (SOP).

Back to Grading
Observation with questions
K5

Types of incidents - accidents, near misses and mitigation methods.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K6

Reporting and escalation procedures.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K7

Asset maps and plans and how to use them. Sewerage systems and cable avoidance.

Back to Grading
Observation with questions
K8

Site preparations for safe systems of work, including setting up chamber barriers and appropriate signage, in accordance with the New Roads and Street Works Act (NRSWA) when working on the highway.

Back to Grading
Multiple-choice test
K9

Hydrant regulations.

Back to Grading
Multiple-choice test
K10

Principles to differentiate between the requirements of an open-cut repair and a repair using no-dig technology.

Back to Grading
Multiple-choice test
K11

Sewer sensors and remote monitoring technology.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K12

Awareness of health and safety regulations: Health and Safety at Work Act – responsibilities; Lone working; Provision and Use of Work Equipment Regulations (PUWER); Risk assessments; Situational awareness; Types of hazards; Personal Protective Equipment (PPE); Working in confined spaces; Working at Height; New Roads and Street Works Act (NRSWA); manual handling; industry codes of practice.

Back to Grading
Multiple-choice test
K13

Verbal communication techniques. Giving and receiving information, for example to customers, colleagues and stakeholders.

Back to Grading
Observation with questions
K14

Awareness of the relevant regulations and how they apply to their role: Water Environment Regulations; Environmental Protection Act and environmental signage.

Back to Grading
Multiple-choice test
K15

Environmental impacts that can arise from drainage operations activities and escaped or discharged sewage. Types of pollution and control measures: noise, odours, spills, and waste.

Back to Grading
Multiple-choice test
K16

Equality Act. Equality, diversity, and inclusion in the workplace.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K17

Documentation requirements.

Back to Grading
Observation with questions
K18

Information technology and digital: email, collaboration packages, equipment digital interfaces, management information systems, virtual learning platforms, work sharing platforms. General Data Protection Regulation (GDPR). Cyber security.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K19

Quality assurance requirements and procedures. Procedures for confirming blockage removal.

Back to Grading
Observation with questions
K20

Team working principles.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
K21

Sustainability and efficient use of resources. Recycling, reuse and safe disposal of waste.

Back to Grading
Observation with questions
K22

Written communication techniques.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
Skill Assessment methods
S1

Apply fault-finding techniques in the drainage system.

Back to Grading
Observation with questions
S2

Use equipment including CCTV, push rods and sewer sensors.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S3

Identify and resolve common issues in the drainage system.

Back to Grading
Observation with questions
S4

Escalate issues in line with responsibilities.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S5

Identify, organise and use resources to complete tasks.

Back to Grading
Observation with questions
S6

Follow standard operating procedures (SOP).

Back to Grading
Observation with questions
S7

Work in accordance with water and environment protection regulations, standards and guidance.

Back to Grading
Observation with questions
S8

Clean and maintain tools and equipment, for example check oil levels and apply grease.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S9

Use drainage operative tools and equipment, including jetting equipment.

Back to Grading
Observation with questions
S10

Fill jetting unit saddle tank.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S11

Apply safety practices and techniques. Signage, lighting and guarding.

Back to Grading
Observation with questions
S12

Conduct housekeeping for example, tidy work area.

Back to Grading
Observation with questions
S13

Communicate with others verbally, for example with colleagues, customers and stakeholders.

Back to Grading
Observation with questions
S14

Communicate in writing with others for example, internal and external customers, colleagues, and managers.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S15

Record task information – paper based or electronic. For example, job sheets, equipment service records, test results, handover documents and manufacturers’ documentation, work sheets, checklists, waste environmental records and any legal reporting requirements.

Back to Grading
Observation with questions
S16

Interpret asset maps and plans and update where appropriate.

Back to Grading
Observation with questions
S17

Follow procedures in line with environmental regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.

Back to Grading
Observation with questions
S18

Apply sustainability principles.

Back to Grading
Observation with questions
S19

Follow equity, diversity and inclusion policies.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S20

Carry out and record learning and development activities.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S21

Use information technology and digital systems. Comply with GDPR and cyber security.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S22

Apply team working principles.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
S23

Follow quality assurance procedures to confirm that the blockage has been removed.

Back to Grading
Observation with questions
Behaviour Assessment methods
B1

Seek learning and development opportunities.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
B2

Consider the impact on the environment when using resources and carrying out work.

Back to Grading
Observation with questions
B3

Support an inclusive workplace for example, respectful of different views.

Back to Grading
Question and answer session underpinned by a portfolio of evidence
B4

Put health and safety first for self and colleagues.

Back to Grading
Observation with questions
B5

Take ownership of given work.

Back to Grading
Observation with questions
B6

Team-focus to meet work goals.

Back to Grading
Question and answer session underpinned by a portfolio of evidence

Mapping of KSBs to grade themes

Observation with questions

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Health, safety, and environment
K21
S11 S17 S18
B2 B4

Sustainability and efficient use of resources. Recycling, reuse and safe disposal of waste. (K21)

Apply safety practices and techniques. Signage, lighting and guarding. (S11)

Follow procedures in line with environmental regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal. (S17)

Apply sustainability principles. (S18)

Consider the impact on the environment when using resources and carrying out work. (B2)

Put health and safety first for self and colleagues. (B4)

Fault finding and problem solving
K2 K3 K4 K7 K19
S1 S3 S5 S6 S7 S9 S12 S16 S23
B5

Common faults and issues in drainage. Fault-finding techniques. (K2)

Tools and equipment used in the drainage industry, for example use of hydrant standpipes and jetting equipment. Purpose and operation. How to use manufacturer’s instructions and manuals. (K3)

Standard operating procedures (SOP). (K4)

Asset maps and plans and how to use them. Sewerage systems and cable avoidance. (K7)

Quality assurance requirements and procedures. Procedures for confirming blockage removal. (K19)

Apply fault-finding techniques in the drainage system. (S1)

Identify and resolve common issues in the drainage system. (S3)

Identify, organise and use resources to complete tasks. (S5)

Follow standard operating procedures (SOP). (S6)

Work in accordance with water and environment protection regulations, standards and guidance. (S7)

Use drainage operative tools and equipment, including jetting equipment. (S9)

Conduct housekeeping for example, tidy work area. (S12)

Interpret asset maps and plans and update where appropriate. (S16)

Follow quality assurance procedures to confirm that the blockage has been removed. (S23)

Take ownership of given work. (B5)

Communication
K13
S13

Verbal communication techniques. Giving and receiving information, for example to customers, colleagues and stakeholders. (K13)

Communicate with others verbally, for example with colleagues, customers and stakeholders. (S13)

None

Documentation
K17
S15

Documentation requirements. (K17)

Record task information – paper based or electronic. For example, job sheets, equipment service records, test results, handover documents and manufacturers’ documentation, work sheets, checklists, waste environmental records and any legal reporting requirements. (S15)

None

Question and answer session underpinned by a portfolio of evidence

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Drainage network operations
K5 K11
S2 S8 S10

Types of incidents - accidents, near misses and mitigation methods. (K5)

Sewer sensors and remote monitoring technology. (K11)

Use equipment including CCTV, push rods and sewer sensors. (S2)

Clean and maintain tools and equipment, for example check oil levels and apply grease. (S8)

Fill jetting unit saddle tank. (S10)

None

Communication
K6 K18 K22
S4 S14 S21

Reporting and escalation procedures. (K6)

Information technology and digital: email, collaboration packages, equipment digital interfaces, management information systems, virtual learning platforms, work sharing platforms. General Data Protection Regulation (GDPR). Cyber security. (K18)

Written communication techniques. (K22)

Escalate issues in line with responsibilities. (S4)

Communicate in writing with others for example, internal and external customers, colleagues, and managers. (S14)

Use information technology and digital systems. Comply with GDPR and cyber security. (S21)

None

Equality, diversity and inclusion
K16
S19
B3

Equality Act. Equality, diversity, and inclusion in the workplace. (K16)

Follow equity, diversity and inclusion policies. (S19)

Support an inclusive workplace for example, respectful of different views. (B3)

Team working
K20
S22
B6

Team working principles. (K20)

Apply team working principles. (S22)

Team-focus to meet work goals. (B6)

Development

S20
B1

None

Carry out and record learning and development activities. (S20)

Seek learning and development opportunities. (B1)

Employers involved in creating the standard: EU Skills, Morrison Group, The Clancy Group, Thames Water, Kier, Morrison Water Services, Yorkshire Water, SES Water, OnSite, Wessex Water, Ipsum, Northumbrian Water, Lanes Group, Industrial Water Jetting Systems (IWJS), Utility and Construction Training (UCT), Welsh Water, Severn Trent Water, United Utilities, Merit Skills (training & consultancy).

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.0 Approved for delivery 19/04/2024 Not set Not set

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