Key information

  1. Reference: ST0299
  2. Date updated: 18/12/2018
  3. Level: 2
  4. Route: Health and science
  5. Regulated occupation: No
Print occupational standard

Details of the occupational standard

Information Symbol

T-Levels logoT Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.

Occupation summary

The Pharmacy Services Assistant (PSA) works under the supervision of a Pharmacist, Pharmacy Technician, or other accountable healthcare professional. The PSA provides a variety of pharmacy and medicines services to patients, the public and other professional healthcare teams. The PSA supports the delivery of pharmacy services in a variety of pharmacy environments. A PSA will be involved in supporting the supply, preparation and assembly of medicines and products; issuing them to patients and other healthcare professionals and assisting in providing advice to patients to help them to make effective use of their medicines. They will be responsible for ordering and receiving medicines, as well as their storage, disposal and return. They will have an understanding of healthy lifestyle choices and relevant screening services. They will understand and work to standard operating procedures (SOPs), a set of step-by-step instructions compiled by their organisation to help staff carry out routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with pharmacy regulations.



K1: dispensing procedures, and practices Back to Duty

K2: the different types of prescriptions Back to Duty

K3: how to complete pharmacy calculations, eg the number of tablets or volume of liquid to be supplied. Back to Duty

K4: different weights and measures eg grams, kilograms, millilitres to litres Back to Duty

K5: doses and forms of medicines Back to Duty

K6: issues that may affect how medicines are taken Back to Duty

K7: the documentation relating to administration, supply and methods of medicines distribution support Back to Duty

K8: the management of medicines and the supply chain Back to Duty

K9: the roles and responsibilities of the pharmacy and healthcare team Back to Duty

K10: how to follow standards and codes of conduct, as well as work within the limitations of your role Back to Duty

K11: the requirements and rationale behind Standard Operating Procedures (SOPs) Back to Duty

K12: how to work in the patients’ best interest, with other people, both inside and external to the organisation Back to Duty

K13: where to go for help and advice about anything to do with work Back to Duty

K14: the importance of personal development and how to reflect on your work  Back to Duty

K15: why it is important to communicate effectively at work; how to communicate with individuals who have specific language needs or wishes; ways to make yourself understood; how to reduce problems with communication Back to Duty

K16: legislation, policies and local ways of working and handling information; how to keep information confidential; why it is important to record and store patient information securely and what to do if you think information is not secure Back to Duty

K17: application of relevant systems used in Pharmacy Practice and the restrictions and values around the use of social media Back to Duty

K18: what it means to give ‘person centred care and support’ and give people choices about their care Back to Duty

K19: why it is important to gain consent Back to Duty

K20: why it is important to get people actively involved in their own health and care Back to Duty

K21: the importance of treating people as valuable and unique individuals Back to Duty

K22: how to promote healthy lifestyles, such as the importance of healthy eating, regular exercise and reducing health risks such as alcohol consumption and smoking. Back to Duty

K23: how health inequalities affect different parts of society Back to Duty

K24: the other organisations which can support the wellbeing of a patient Back to Duty

K25: how to identify risks and hazards in a workplace environment Back to Duty

K26: what appropriate action should be taken in response to incidents or emergencies following local guidelines Back to Duty


S1: receive and log prescriptions Back to Duty

S2: assemble prescribed items, undertake an in-process accuracy check and issue prescribed items Back to Duty

S3: work according to legislative requirements, and organisational policies Back to Duty

S4: order, receive, maintain and issue pharmaceutical stock Back to Duty

S5: provide appropriate advice when authorised on supplied medicines and products, their storage and disposal Back to Duty

S6: work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy Back to Duty

S7: act in accordance with systems and organisational governance Back to Duty

S8: recognise and act within the pharmacy regulatory, legal and ethical standards Back to Duty

S9: support the team in the development of others Back to Duty

S10: maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal Back to Duty

S11: communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential Back to Duty

S12: handle information (record, report and store information) related to individuals and/or patients in line with local and national policies Back to Duty

S13: use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies Back to Duty

S14: demonstrate person centred care and support within a pharmacy setting Back to Duty

S15: make pharmacy patients and patient safety your first concern Back to Duty

S16: use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc Back to Duty

S17: maintain the interests of patients and the health of the public Back to Duty

S18: promote and advocate equality, diversity and inclusion Back to Duty

S19: promote healthy lifestyles to customers Back to Duty

S20: work safely within the parameters of your role using Standard Operating Procedures Back to Duty

S21: apply policies which relate to health and safety at work Back to Duty

S22: act appropriately in situations to prevent harm to yourself and others Back to Duty


B1: Be trustworthy and honest, respectful and caring Back to Duty

B2: Act with integrity and fair conduct, have the courage to say when something is wrong Back to Duty

B3: Be a reliable and capable member of the workforce and recognise your own value and that of your team Back to Duty

B4: Display effective interpersonal skills Back to Duty

B5: Respect patients’ values Back to Duty

T Level in healthcare science

Qualification type: T Level

Qualification level: 3

Awarding organisation: NCFE

Approval date: 19/01/2021

Available from: 01/09/2021

Occupational specialism: Pharmacy services

Product page

Aligned occupational standards

ST0299 Pharmacy services assistant

Crown copyright © 2024. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit

Is this page useful?

Tell us about your visit

Help us improve our website