Key information

  1. Reference: ST0177
  2. Date updated: 24/08/2022
  3. Level: 3
  4. Route: Legal, finance and accounting
  5. Regulated occupation: No
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Details of the occupational standard

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T-Levels logoT Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.

Occupation summary

Financial Services Administrator (Adviser firm or Network) ‘Adviser Firm’: An SME business providing regulated financial planning / mortgage / insurance advice ‘Network ’: An umbrella company providing support services to groups of Financial Adviser Firms Overview: The Financial Advice market consists of c19000 SME businesses split approximately 75% financial advice, 25% mortgage advice. These SME businesses are supported by umbrella organisations known as networks who provide a range of support services to the individual businesses including technology, compliance, technical & consultancy support. Due to recent changes, more administrative support is required by firms in order to provide an efficient, high quality and compliant service to their clients. The Financial Administrator standard responds to this demand whilst also providing an ideal entry point for a career in the sector, with progression routes leading to a number of roles with full professional qualifications. Typical activities that this role might carry out are listed overleaf.

Typical job titles include:

finance worker



K1: Financial Services market: Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms Back to Duty

K2: Regulatory & compliance: Understands the Financial Services regulatory framework, the ethics & key principles of the advice process Back to Duty

K3: Products: Understands the purpose & technical content of the financial services products & services provided Back to Duty

K4: Systems & processes: Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry Back to Duty


S1: Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times Back to Duty

S2: Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills. Back to Duty

S3: Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results Back to Duty

S4: Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements Back to Duty


B1: Honesty and Integrity: Truthful, sincere in their actions and doing the right thing (even when not the easiest) Back to Duty

B2: Adaptability: Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change Back to Duty

B3: Enthusiasm: Shows drive and energy in their work, when things are going well and when challenges arise Back to Duty

B4: Dependability: Meets personal commitments and expectations, eg completing work, timekeeping Back to Duty

B5: Personal commitment: Proactive in their own development; commitment to the job and the industry Back to Duty

T Level in finance

Qualification type: T Level

Qualification level: 3

Awarding organisation: Pearson

Approval date: 16/09/2021

Available from: 01/09/2022

Occupational specialism: Retail and commercial banking analyst

Product page

Aligned occupational standards

ST0182 Mortgage adviser

ST0177 Financial services administrator

ST0185 Senior financial services customer adviser

Options: Team leadership

ST0175 Advanced credit controller and debt collection specialist

Options: Advance Collections , Credit Risk , Enforcement and Recovery

ST0185 Senior financial services customer adviser

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