Contents
Contents
Details of the occupational standard
Occupation summary
This occupation is found in the hair and beauty sector. The work environment is always customer facing, can be varied in size, style and ambiance, from a small micro salon, to a large high street premises.
The broad purpose of the occupation is to provide a range of hairdressing services that meet client requirements, that are based on a comprehensive consultation, applicable industry tests, whilst maintaining exceptional client care skills, safe working practices, meeting legal, industry and organisation standards, procedures and protocols. Hairdressing Professionals are creative, passionate, and driven professionals who work without supervision. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. A Hairdressing Professional works in the hairdressing industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry.
In their daily work, an employee in this occupation interacts with a wide and diverse range of clients, the salon team, other associated hair and beauty professionals. They should also be able to promote themselves, their organisation, products and services using a variety of channels.
An employee in this occupation will be responsible for demonstrating industry standards of professionalism, values, behaviours, communication skills, team work, retail and selling skills for clients. Completing a range of hairdressing services to create a variety of looks.
Typical job titles include:
Occupation duties
| Duty | KSBs |
|---|---|
|
Duty 1 Provide a positive impression of yourself, organisation and the hairdressing industry. |
K1 K2 K3 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K19 K39 S1 S2 S3 S4 S5 S6 S7 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 |
|
Duty 2 Adhere to health and safety, infection control, legal, industry and organisational requirements, industry protocols and manufacturer instructions. |
K1 K2 K3 K4 K5 K7 K8 K9 K10 K11 K13 K14 K15 K16 K17 K19 K20 K21 K22 K24 K26 K27 K28 K29 K34 K35 K36 K37 K38 S1 S2 S3 S4 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 |
|
Duty 3 Advise, consult, examine and analyse the hair, skin and scalp. |
K1 K2 K3 K5 K7 K9 K11 K13 K14 K15 K17 K18 K19 K20 K21 K22 K35 K36 K37 K38 |
|
Duty 4 Shampoo, condition and treat hair and scalp. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K23 K24 K35 K36 K37 K38 K39 |
|
Duty 5 Cut hair using a range of techniques to create a variety of looks. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K28 K39 |
|
Duty 6 Style, set, dress and finish hair using a variety of techniques to create a variety of looks. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K25 K26 K27 K39 |
|
Duty 7 Change the hair classification type by one classification using chemical services |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K32 K33 K34 K35 K36 K37 K39 |
|
Duty 8 Perform a range of chemical services to change the colour depth and tone. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K30 K31 K34 K38 K39 |
|
Duty 9 Use, apply and recommend a range of products, tools and equipment for a range of services. |
K1 K2 K5 K7 K9 K11 K13 K14 K15 K17 K19 K20 K29 K34 K35 K36 K37 K38 K39 |
|
Duty 10 Maintain up to date knowledge and skills of new and emerging hairstyles, trends, techniques, products, tools and equipment. |
KSBs
Knowledge
K1: Legal, organisational and health and safety regulations relevant to hairdressing businesses.
Back to Duty
K2: How to maintain effective and safe methods of working and infection control when completing hairdressing services.
Back to Duty
K3: Incidents, problems and accidents that can occur in the workplace and the actions to take, responsibilities for reporting incidents or concerns to a responsible person.
Back to Duty
K4: The types of risk, work related injury and ill health associated with hairdressing (e.g. physical injuries, posture, disorders, disease, viruses, blood, contact, or air borne, dermatitis).
Back to Duty
K5: How to mitigate, conduct and implement a health and safety risk assessment of self and others in the workplace.
Back to Duty
K6: Hairdressing culture and career routes.
Back to Duty
K7: Hairdressing professionalism, values, industry codes of conduct and ethics.
Back to Duty
K8: Employment rights and responsibilities (e.g. contracts of employment, working hours; disciplinary and grievance processes, holiday and sickness absence and pay).
Back to Duty
K9: Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required).
Back to Duty
K10: Ways of supporting the mental health and wellbeing of self and client.
Back to Duty
K11: The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon.
Back to Duty
K12: The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business.
Back to Duty
K13: The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales).
Back to Duty
K14: The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage.
Back to Duty
K15: How to complete and maintain client records in accordance with legal and organisational requirements.
Back to Duty
K16: Teamwork principles, how and when and who to report problems to.
Back to Duty
K17: Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products).
Back to Duty
K18: The hair and skin science behind hairdressing services.
Back to Duty
K19: How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests).
Back to Duty
K20: How to identify the four hair classification types, the limitations in relation to the type of service, products, tools and equipment that can be used (e.g. 1-Straight hair, 2-Wavy hair, 3-Curly hair, 4-Very curly hair).
Back to Duty
K21: The legal requirements, how and when you should complete hairdressing industry tests (e.g., allergy alert, hair characteristics, test cutting /strand, incompatibility, curl/relaxing development).
Back to Duty
K22: How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist.
Back to Duty
K23: The science behind shampooing, treating, and conditioning the hair and scalp.
Back to Duty
K24: The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety.
Back to Duty
K25: The science behind drying and finishing hair (e.g. hair classification types, hair characteristics, alpha to beta keratin, hair hygroscopicity, humidity).
Back to Duty
K26: The techniques and methodology behind drying, styling and finishing the hair safely.
Back to Duty
K27: The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories).
Back to Duty
K28: The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape).
Back to Duty
K29: Appropriate storage, disposal of products and adequate ventilation for chemical services.
Back to Duty
K30: The principles of colour selection and the use of the International Colour Chart (ICC).
Back to Duty
K31: The science behind changing the depth and tone of hair.
Back to Duty
K32: The science behind changing the hair classification type using chemical services to add wave or curl.
Back to Duty
K33: The science behind changing the hair classification type using semi-and permanent rearranging chemical services to remove curl or wave.
Back to Duty
K34: The types, uses, precautions, benefits and consequences of chemical services used in Hairdressing salons to change the degree of curl or straightness of the hair and the depth and tone of colour.
Back to Duty
K35: The techniques and methodology behind changing the hair structure using chemical services to add wave or curl
Back to Duty
K36: The techniques and methodology behind changing the hair structure using semi-permanent rearranging chemical services to remove curl or wave.
Back to Duty
K37: The techniques and methodology behind permanent rearranging and relaxing of type 3 and type 4 hair classifications.
Back to Duty
K38: The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand).
Back to Duty
K39: Evaluation techniques.
Back to Duty
Skills
S1: Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment.
Back to Duty
S2: Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services.
Back to Duty
S3: Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation.
Back to Duty
S4: Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service.
Back to Duty
S5: Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon.
Back to Duty
S6: Promote yourself, your organisation, products and services via a variety of social channels.
Back to Duty
S7: Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales).
Back to Duty
S8: Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements.
Back to Duty
S9: Complete and maintain client records in accordance with legal and organisational requirements.
Back to Duty
S10: Work as part of a team to support the salon businesses.
Back to Duty
S11: Use working methods that promote environmental and sustainable working practices.
Back to Duty
S12: Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests).
Back to Duty
S13: Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service.
Back to Duty
S14: Shampoo, condition and treat the hair and scalp.
Back to Duty
S15: Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client.
Back to Duty
S16: Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client.
Back to Duty
S17: Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting).
Back to Duty
S18: Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques.
Back to Duty
S19: Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners).
Back to Duty
S20: Evaluate the results of the service.
Back to Duty
Behaviours
B1: Facilitates safe working practices, ensures safety of self and others, challenges safety issues.
Back to Duty
B2: Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working.
Back to Duty
B3: Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation.
Back to Duty
B4: Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation.
Back to Duty
B5: Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team.
Back to Duty
B6: Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion.
Back to Duty
B7: Shows a willingness to learn.
Back to Duty
Qualifications
English and Maths
English and maths qualifications must be completed in line with the apprenticeship funding rules.
Other mandatory qualifications
Version log
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.2 | Standard, end-point assessment plan and funding revised | 23/05/2023 | Not set |
| 1.1 | The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £7000 | 03/10/2018 | 22/05/2023 |
| 1.0 | Approved for delivery | 21/12/2016 | 02/10/2018 |
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