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Pharmacy Technicians are registered professionals working within the regulatory standards for pharmacy, as set by the General Pharmaceutical Council (GPhC) Pharmacy Order 2010.
Pharmacy Technicians work in a wide range of settings, including (but not exclusively): registered pharmacies, community services, justice (the Prison Service), GP Practices, dispensing doctors’ practices, care homes and clinical commissioning groups, hospitals, mental health, defence (HM Armed Services) and within the pharmaceutical industry
Pharmacy technicians manage the supply of medicines and devices in a pharmacy and assist pharmacists with advisory services. The actual work setting will determine the specific areas of activity that the Pharmacy Technician undertakes, but typically their role will include the following
A Pharmacy Technician is responsible for carrying out both routine and specialist services, including highly complex activities requiring them to use their professional judgement. They are expected to work both individually and as part of a multi-disciplinary team. They are able to work with minimum supervision, with a high degree of autonomy, taking responsibility for the quality and accuracy of the work that they have undertaken and that of others.
Pharmacy Technicians are expected to communicate effectively with healthcare professionals, patients and the public, whilst respecting and maintaining confidentiality and privacy.
Typical job titles
Duty 1 Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.
K1 K2 K3 K4
S1 S2 S3 S4 S5 S6
Duty 2 Provide person-centred health advice to all patients
K5 K6 K7 K8
S7 S8 S9
Duty 3 Support the management of the day to day operation of the pharmacy, eg clinical governance, business operation and processes, including where appropriate the supervision of members of staff
K9 K10 K26
S10 S11 S12 S13 S14 S32
Duty 4 Provide training to pharmacy and the wider healthcare teams. e.g. for a new member of staff
Duty 5 Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback
K12 K13 K14
S16 S17 S18
Duty 6 Advise people, in a wide range of settings, on the safe and effective use of their medicines and devices.
K15 K16 K17
S19 S20 S21 S22 S23
Duty 7 Manage your own professional and personal development
K18 K19 K20
S24 S25 S26
Duty 8 Ensure patient safety, by promoting safe practices, and the effective use of systems.
Duty 9 Provide specialist services in response to local and national needs and initiatives.
Duty 10 Respond appropriately to medical emergencies.
K1: How to ensure legal, regulatory and professional standards are maintained.
K2: Understand the limits of their accountability, authority and responsibility
K3: Understand the science of pharmacy, basic pharmacological principles, actions and use of drugs
K4: How to ensure the quality of ingredients to produce and supply safe and effective medicines and products
K5: Understand the principles that underpin person-centred care
K6: How to apply professional judgement in the best interests of people
K7: How to communicate with patients, carers and colleagues using a wide range of options and channels focusing on delivering and improving pharmacy services
K8: Understand the principles of information, governance and confidentiality
K9: How to order, receive, maintain, supply and dispose of medicines and other pharmaceutical products safely, legally and effectively
K10: How to apply safe working practices in line with health and safety legislation; know how to risk assess processes and manage outcomes
K11: Know how to effectively deliver key pharmaceutical messages to healthcare team members
K12: Understand the principles of audit and quality-improvement strategies, and how to implement recommendations effectively
K13: Understand the principles of risk management
K14: Understand the most appropriate ways to reflect and act on feedback or concerns, thinking about what can be done to prevent adverse incidents
K15: Understand the importance of effective methods of communication to different audiences
K16: Know how to manage a person’s diverse needs and what is important to them
K17: Know how to provide and promote advice on healthy lifestyles and initiatives, using available resources and evidence-based techniques
K18: Understand how to effectively collaborate and work with colleagues and health care professionals
K19: Know how to undertake effective self-reflection, and how to manage their own personal development
K20: Understand the principles of revalidation
K21: Understand how to safeguard people, particularly children and vulnerable adults
K22: Understand how to deal with complaints and errors, through effective use of established policies and procedures
K23: Know how to work within any local, regional and national guidelines and policies
K24: Know how to apply health and safety legislation in the workplace controls
K25: Know how to respond appropriately to medical first aid emergencies
K26: Understand how to effectively supervise other staff within the pharmacy
K27: Understands how to effectively manage a patient’s medicines by ordering, receiving, maintaining and supplying those medicines and other pharmaceutical products
S1 Recognise and work within their scope of practice and skills,
S2 Use relevant data and information to make effective decisions
S3 Accurately retrieve and reconcile information about a person’s medicines
S4 Accurately assemble prescribed items
S5 Issue prescribed items safely and effectively and take action to deal with discrepancies carry out an accuracy check of dispensed medicines and products
S6 Accurately perform pharmaceutical calculations to ensure the safety of people
S7 Apply the principles of clinical governance and ensure person’s confidentiality
S8 Assess a person’s present supply of medicines and order appropriate medicines and products.
S9 Receive requests for medicines, including prescriptions, and check for their validity, safety and clarity, taking action to deal with any problems with the person directly
S10 Demonstrate operational skills within their scope of practice
S11 Provide a safe, effective and responsive pharmacy service
S12 Take personal responsibility for the legal, safe and efficient supply of medicines
S13 Apply the principles of governance to pharmacy operational processes
S14 Ensure the confidentiality of patient data.
S15 Communicate and work effectively with members of the multidisciplinary team
S16 Explain the impact of audit and evaluation on the quality of pharmacy operations and services
S17 Engage others in the improvement of processes and systems
S18 Effectively use systems to support the safe and effective management and supply of medicines
S19 Listen to a person, understand their needs and interpret what matters to them.
S20 Give the person all relevant information and advice in a way they can understand, so they can make informed decisions about their health and wellbeing
S21 Optimise a person’s medicines to achieve the best possible outcomes.
S22 Obtain relevant information from people – including patients, carers and other healthcare professionals – and use it to optimise care appropriately
S23 Adapt information and communication to meet the needs of particular audiences
S24 Check and review their own and others work effectively
S25 Suggest and implement personal goals and methods of improvement
S26 Maintain CPD outcomes that meet with regulatory requirements
S27 Identify and respond effectively to errors and near misses
S28 Ensure effective safeguards are in place particularly for children and vulnerable adults
S29 Prioritise time and resources effectively to achieve local and national objectives
S30 Respond to medical emergencies
S31 Ensure that health and safety controls are embedded and working
S32 Effectively supervise other members of the team
B1: Always act in a manner supportive of the regulatory standards
B2: Always act with integrity, openness, honesty, especially when things go wrong.
B3: Be reliable, supportive and reflective
B4: Respect all individual’s values and confidentiality
B5: Value diversity and respect cultural differences – making sure that every person is treated fairly and with respect
English and Maths qualifications
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
Level 3 Pharmacy Technician qualification
Regulatory body: General Pharmaceutical Council
Occupational Level: 3
Duration (months): 24
This standard will be reviewed after three years.
Crown copyright © 2019. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence
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