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Overview of the role

Working in a specialist role supervising the safe arrival, turnaround and departure of aircraft at airports, military bases, heliports and other airfields.

Reference Number: ST0038

Details of standard

An aviation operations specialist could work in a number of aviation environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. Specialist roles, all focussed around the arrival, turnaround and departure of aircraft and maintaining an aviation operation, will include knowledge, skills and behaviours to complete complex aviation tasks and may include supervision of others to enable compliance with regulations through a safe, secure and effective aviation operation. These functions may include loading and unloading of aircraft, air traffic control (ATC), movement of aircraft and vehicles airside and the management of passengers both airside and landside. The functions all work as part of a combined team, within which communication with wider colleagues and other stakeholders is essential and the aviation operations specialist plays a key part of a coherent operation. The core knowledge, skills and behaviours must be completed by ALL ground specialists, along with ONE of the five specialist functions.

Core:  All aviation ground specialists must have all of the following core skills, knowledge and behaviours

  Knowledge and Understanding (Know it) Skills (show it)
Safety

Health and safety legislation in aviation and in relation to  own role and organisation and how to monitor it

Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards

Security

Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security

Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents

Compliance & Legislation

Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility

Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility

Communication

Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format

 

Communicate effectively within the working environment, adapting methods and language to meet the situation

Inter-personal skills

Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace

Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
Aviation systems

The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take

 

Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur

Disruption, incidents & emergencies

 

Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take

 

Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption

Dangerous goods

Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility

Deal effectively with dangerous goods in own area of responsibility

Aviation timescales

Key timelines for aviation operations performance and consequences of not meeting them

Operate each stage of the aviation operations performance to ensure timely aircraft movements

Behaviours (Live it)

  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture

Specialist: Aviation ground specialists must select from ONE of the following specialist functions

  • Aircraft handling
  • Aircraft movement
  • Fire fighter
  • Flight operations
  • Passenger operations

Specialist function 1: Aircraft handling

The aircraft handling specialist takes day to day control of key functions and services applied to the aircraft and its envir onment on the ground. They will operate either as a specialist performing complex handling tasks or lead and supervise their team in an aircraft turn- round function, loading and unloading of passenger baggage and air cargo, safely and conforming to current carrier/organisational standards. Effective decision making, communication and influence on others are important aspects of the role, as well as being aware of commercial pressures and operational deadlines along with protecting brand reputation at all times. Acting as a professional role model, responsible for their actions and those of their team, to be a good ambassador for their organisation

Marshalling

The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles

Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used

Loading instruction report and balancing

The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums

Produce and complete a  LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR

Load and unload

The loading and unloading procedures for all types of aircraft in area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service

Plan and prepare the airside environment with sufficient

Air Cargo Handling Equipment (ACHE). Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR

Specialist equipment

The requirements and responsibilities of  self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use

Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use

Servicing

As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks

Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure

 

Specialist function 2: Aircraft movement

An aircraft movement specialist is responsible for the efficient movement and recovery of fixed and rotary wing aircraft and the safety of other team members at a variety of airports / heliports and other landing platforms within the civil aviation and military arenas. They take responsibility for team members using specialised equipment to move aircraft within an aviation environment in accordance with standard operating procedures

The operation of an airside vehicle

Briefing the team to prepare prior to use airside, and procedures for safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle

Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle

Operate Aviation Specialist equipment

The requirements and responsibilities of  self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use

Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use

Airside Marshalling

How team prepare the area and required equipment prior to marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members

Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures

The safe manoeuvring of aircraft vehicles and personnel airside

The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements

Ensure the rules and regulations for aircraft , vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures

Specialist function 3: Fire fighter

Work as a lead member on a Fire Service Watch and carry out all associated duties to agreed level of authority such as mainta in specialist equipment and deal with incidents and emergencies of a structural and aviation nature

Save & preserve endangered life

Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment

Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents

Resolve aviation fire & rescue incidents

The processes and procedures for resolving aviation fire and rescue operational and special service incidents

Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident

Take responsibility for effective performance in fire and rescue

How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations

Take responsibility for development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents

Test, maintain and operate specialist aviation firefighting equipment

Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment

Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.

Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment

Protect environment from hazardous materials

The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents

Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident

Specialist function 4: Flight operations

Flight operations specialists should provide guidance and leadership to colleagues in the flight operations team, facilitating the smooth flow of air traffic by providing information both themselves and with the support of team members, to key stakeholders includ ing flight crew and air traffic controllers. They may be employed in an air traffic control tower, operations room, military installation or in other remote areas such as the London Area and Terminal Control Centre at Swanwick in Hampshire

Support flight Operations

The role of a specialist in supporting flight operations and operating conditions.

How to devise and implement relevant procedures in the event of an aviation incident / emergency

Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.

Devise and implement relevant procedures for use in the event of an aviation incident/emergency

Monitor the weather in an aviation environment

The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used

Obtain, interpret and act on weather forecasts in line with organisational procedures , taking appropriate action to ensure the optimal performance of flight operations based on the report

Reducing aviation hazards

Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks

Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale

Resolve multifaceted aviation issues

Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not

Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has be resolved

Specialist function 5: passenger operations

A passenger operations specialist takes day to day control of key areas of the passenger journey through the airport. Workin g with a range of internal and external stakeholders and agencies they must provide an efficient and effective experience that meets and exceeds customer needs and maintains operational and regulatory standards. Effective decision making, communication and influence on others are important aspects of the role, along with protecting brand reputation at all times

Travel documentation

How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel

Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation

Check in

Operational systems and procedures for check in and how to deal with check in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction

Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check in issues, e.g. late check ins, overbooking, complaints, excess baggage and special requests and requirements

Gate processes

Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers

Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay

Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on time departure

Customer

service and communication

How to deal with complex customer needs which mayaffect the aviation operation

How to communicate to customers in challenging situations in individual and group situations Understand the procedures for service recovery

Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results

Address complex customer needs to ensure service standards and individual requirements are maintained

Entry

Employers will set their own entry requirements in order to start on this apprenticeship

English and maths

Apprentices who have not yet achieved level 2 English and maths are required to achieve level 2 English and maths prior to the end-point assessment

Progression 

Progression from this apprenticeship is expected to be into an aviation operations specialist role with the option to progress to an aviation operations manager role

Level

This apprenticeship standard is set at level 3

Renewal 

June 2018, unless there is evidence of significant industry change which employers agree warrants earlier amendment


Crown copyright © 2017. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence

Status: Approved for delivery
Level: 3
Reference: ST0038
Version: 2
Date updated: 03/10/2018
Approved for delivery: 14 April 2016
Route: Transport and logistics
Typical duration: 18 months
Maximum funding: £6000
Trailblazer contact(s): trailblazer@people1st.co.uk
Employers involved in creating the standard: London Heathrow Airport, Swissport UK, RNAS, London City Airport, Bristow Group, Royal Air Force, Menzies Aviation, Army Air Corps, Royal Artillery, Royal Logistics Corps, Edinburgh Airport Manager, British Airways, dnata UK

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Version log

Version Date updated Change Previous version
2 03/10/2018 The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £6000.

Not available

2 27/09/2016 Updated version of the standard and assessment plan.

Not available

1 19/04/2016 Assessment plan for an aviation ground specialist published. This standard is now ready for delivery.

Not available

1 21/08/2015 Standard first published.

Not available