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Customer service practitioner

Approved for delivery (available for starts) from 29 Jul 2016 Level 2 12 months Max funding: £3500

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Financial services customer adviser

ST0185

Standard in development Level 3 18 months

Current status

Proposal Standard EPA plan Funding

provides financial information across a wide range of financial products, supporting customers and resolving queries or issues.

Aviation customer service operative

ST0907

Approved for delivery (available for starts) from 13 Sept 2021 Level 2 12 months Max funding: £3500

Ensure the safe, efficient and effective check-in, boarding, departure and arrival of people.

Financial services customer adviser

ST0178

Approved for delivery (available for starts) from 27 Aug 2015 Level 2 12 months Max funding: £3500

Helping customers in banks and building societies or the broader financial services sector.

Customer service specialist

ST0071

Approved for delivery (available for starts) from 10 May 2018 Level 3 15 months Max funding: £4000

Dealing with customer queries, purchases and complaints.

Senior financial services customer adviser

ST0185

Approved for delivery (available for starts) from 27 Aug 2015 Level 3 12 months Max funding: £8000

Supporting customers in banks or building societies (or the broader financial services sector), working at a senior level.

Facilities services operative

ST0617

Approved for delivery (available for starts) from 11 Apr 2019 Level 2 12 months Max funding: £3000

Providing facilities services support to customers and facilities management departments.

Nail services technician

ST0635

Approved for delivery (available for starts) from 07 Dec 2018 Level 2 12 months Max funding: £3500

Completing nail services on a one-to-one basis with individual customers/clients within commercial timings

Telecoms field operative

ST0832

Approved for delivery (available for starts) from 13 May 2020 Level 2 15 months Max funding: £7000

Build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network.

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Customer service practitioner

Financial services customer adviser

Aviation customer service operative

Financial services customer adviser

Customer service specialist

Senior financial services customer adviser

Facilities services operative

Nail services technician

Telecoms field operative

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