Regulation

• The role of regulation as a tool of Government.
• Legal frameworks and powers.
• The law and where it applies to businesses customers
• The legislation relevant to their regulatory function(s).
• The role and responsibilities of partner organisations and their interrelationships.
• The architecture of regulatory frameworks and their role within it.

Risk Assessment

• Risk assessment as a tool to support compliance

Business stakeholders and their compliance needs

• Knowledge of the business environment they interact with.
• How regulation and the way it is enforced can impact on the businesses regulated.
• The factors that affect business approaches to compliance.
• The need to provide compliance support to businesses they work with.

Evaluation

• The value of feedback from those they regulate, and the beneficiaries of regulation such as consumers in informing future activities.

Skill

What is required- The Regulatory Compliance Officer will have the ability to;

Deliver a Service

• Plan and deliver compliance support services in line with business expectation.
• Carry out activities in line with their organisation’s regulatory outcomes – ensuring business prosperity and consumer/environmental protection.
• Work within the organisation’s policies and procedures and the law.

Risk Assess

• Assess regulatory risks and use risk assessment to guide their activities and target resources.

Collect and analyse data

• Gather, analyse, use and share data to inform risk assessment.

Understand businesses they work with

• Engage constructively with business and tailor their approach to businesses that they interact with.
• Take account of the provisions of statutory Codes in order to engage effectively with businesses.

Plan their activities

• Plan their compliance support activities so as to deliver their responsibilities efficiently.
• Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders

Choose appropriate interventions

• Make appropriate intervention choices to have the greatest impact on supporting compliance
• Take a proportionate approach to intervention choice.
• Work effectively with other organisations.

Check compliance

• Prepare appropriately for checks on compliance.
• Conduct interventions in a proportionate manner.
• Be responsive to the circumstances encountered.
• Make informed assessments of compliance and risk.
• Follow-up on checks on compliance in an appropriate manner.

Support compliance

• Promote the importance of compliance, and their organisation’s role in supporting compliance.
• Provide information and guidance that is needed by businesses and/or those they regulate.
• Provide the tailored advice that is needed by businesses where appropriate.

Respond to non- compliance

• Communicate effectively with businesses that have failed to comply.
• Work with partner organisations to support proportionate, risk based responses to non- compliance.
• Conduct thorough investigations of non-compliance and allegations of non-compliance.
• Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
• Provide appropriate support for those adversely affected by non-compliance.

Effective decision making

• Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately.

Evaluate

• Monitor and report on their activities and performance.
• Evaluate their activities in relation to their regulatory objectives and their organisation’s strategic priorities.

IT and Digital

• Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate.
• Use digital technologies to communicate with and support partner organisations and regulated entities.
• Use digital competencies to support the regulation of online markets.

Behaviour

What is required- The Regulatory Compliance Officer will behave in a way that enables;

Collaboration

• Working collaboratively and building professional relationships with colleagues and partner organisations.

Delivery at pace

• Delivering at pace, working to agreed goals and activities, responding to challenges constructively, for example managing time well and thinking positively.

Quality service delivery

• Delivering a quality service by having a customer focussed mindset

Leadership and communication

• Leading by example. This includes being even-handed, supportive, and not letting personal opinions override business needs, and communicating professionally, openly and honestly.

Change and improvement

• Being open to change. This includes being creative in supporting continuous improvement or changes to systems or processes. 

Entry Requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to have already achieved GCSE Maths and English on entry.

Duration, Level, and Renewal

Typically 24 months. Level 4. Renewal 3 years from date of approval

Qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.