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Reference Number: ST0390
Details of standard
This apprenticeship standard is currently in development and its contents are subject to change
Leisure Team Member
The leisure industry employs over 300,000 people in leisure facilities across the country and plays a vital role in improving public health. The role of the leisure team member is to support, enhance and deliver the day to day operations and services of a leisure / fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties such as assisting with the opening and closing of the facility, undertaking routine maintenance of equipment and maintaining the cleanliness and safety of the environment. Alongside these operational functions they ensure programmed activities and services are available for customers. They act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader. In a typical working day they may perform all of these roles in one shift, for example: Open or close the facility, welcome customers, deliver a gym induction, run a group exercise session, teach a swimming lesson, clean the facility, walk the gym floor, prepare the sports hall for a sports activity (for example badminton) and deliver the session. At all times they offer excellent customer service as they are the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints. They have excellent product knowledge and signpost customers to appropriate activities, achieving additional sales. They maintain accurate records and promote activities using the facilities IT systems. Customers can be wide ranging, for example a four year old learning to swim, the teacher or parent supporting them, a gym user training to complete their next half marathon or an elderly person using the facility for their over 50’s social club. This means they need a sound understanding of individual and group needs, including an understanding of how to maintain a safe and inclusive working environment in keeping with health and safety, safeguarding and equalities legislation. The role requires empathy, professionalism and an ability to work flexibly. The leisure team member reports to the duty manager and will typically cover a seven-day week on a rota basis resulting in shifts that may include weekends, early mornings, evenings and public holidays. Job titles include, recreation assistant, recreation supervisor, leisure attendant, leisure assistant, leisure professional. Alongside their operational duties there are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities.
Knowledge – “Know it”:
- The businesses organisational structure, its vision, values, missions and goals.
- How own area of work and that of colleagues contributes to achieving business targets.
- The Sports and Leisure activities, products and services offered by the leisure facility, and how to match them to different types of customers’ needs.
- How to assemble, dismantle and store different types of equipment both simple and complex ranging from badminton nets to trampolines and powered equipment.
- Key legal and regulatory requirements within the leisure industry. e.g. Health and Safety, RIDDOR, COSHH, Safeguarding.
- How technology is used in the industry e.g. front of house systems, IT systems, cash handling procedures, social media, digital channels.
- How exercise plays a role in improving public health and the impact of a sedentary lifestyle on physical and mental wellbeing.
- How to work with people from a wide range of age groups, backgrounds, cultures and abilities and with different needs and motivations and how to support them in the safe use of sports and fitness activities which support customer retention, product sales and a long-term improvement in the customer’s lifestyle. Know how and when to refer customer feedback / questions to colleagues.
- How to deliver Swimming lessons including planning, delivery, assessment and evaluation techniques. Managing assistants, keeping accurate records and signposting swimmers to wider swimming opportunities.
- Technical knowledge of swimming teaching including relevant scientific principles for swimming including components of all four strokes, core aquatic skills and water safety. Progression and regression, faults and corrective practices. The impact of child development, growth and maturation on progression.
- Technical Lifeguarding including current basic life support techniques including first aid and cardio-pulmonary resuscitation techniques. How to safely supervise an aquatic environment, activities and users. How to observe users movement, identify aquatic ability, hazards, incidents and demonstrate safe preventions, interventions and rescue techniques. How to adapt supervisory techniques based on the environment, activities and users abilities.
- Exercise Anatomy and Physiology including human movement/biomechanics, the cardiorespiratory, musculoskeletal, digestive, energy and nervous systems.
- Carry out client consultations, including the process specific to gym-based exercise programme planning and own professional role boundaries.
- Conduct health screening and risk stratification including evidence-based pre-exercise health screening methods, understand risk stratification models and when to signpost or refer a client to other specialist exercise professionals and/or medical professionals, when to refer/signpost/take action and what action to take in each circumstance (low, medium, high risk).
- The client assessment and review process including a range of health and fitness assessments relevant to the gym based client and how to induct them to the gym environment and review progress.
- How to plan and review safe and effective gym-based exercise programmes tailored to the needs of a range of clients within scope of practice. Know the current recognised national/international guidelines for developing the components of fitness.
- Fitness training techniques including cardiovascular, resistance, functional, flexibility and mobility exercises. How to supervise safe and effective exercise through observation of movement and technique. How to demonstrate the correct and safe way to perform exercises. How to adapt exercise based on client’s fitness/individual needs and the FITT principles.
- Basic coaching and motivational techniques such as how to plan for group activity sessions, lead group activity sessions and adapt to variations in ability.
Skills – “Show it”:
- Work in a team to support peers and colleagues to meet the goals of the business.
- Communicate (written, verbal) accurately and effectively and in line with legal requirements. e.g. Information on products and accident reporting procedures.
- Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
- Monitor customer use of equipment and ensure their safety, intervening as necessary.
- Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations, Safeguarding. Use IT including front of house system, social media and digital channels.
- Deliver Swimming Lessons: Plan, deliver, assess and evaluate a series of fun, safe and inclusive lessons to meet individual learning requirements by following an agreed syllabus and the utilise effective teaching methods. Use awards and certificates as a motivational tool and through review and assessment, map swimmer progress. Provide supervision and direction to assistant swimming teachers. Give feedback to participants and responsible adults. Maintain accurate records.
- Technical knowledge and skills of swimming: Able to progress and develop participants by identifying and correcting common faults through the application of scientific principles and awareness of childhood development and water safety.
- Technical lifeguarding: Demonstrate a wide range of life support techniques, carry out lifesaving, first aid and cardio-pulmonary resuscitation techniques. Demonstrate analysis of environments, activities and users to ensure safe usage for all customers. Demonstrate teamwork, communication and safe casualty management during intervention, prevention or emergency situations.
- Conduct safe and effective consultations, assessments and gym inductions, including assessing a client’s readiness to exercise and the need for signposting or referral to other relevant professionals.
- Consultations assessments and gym inductions: Assess client’s readiness to exercise and the need for signposting or referral to other relevant professionals. Conduct safe and effective consultations, assessments and reviews with clients. Conduct individual and group inductions. Provide a ‘customer experience’ during consultations, assessments and gym inductions.
- Plan and review gym programmes: Safe and effective gym-based exercise programme for a range of clients, using appropriate equipment and methods. Monitor the effectiveness of the exercise programme to ensure it is engaging, varied and progressive to clients’ needs and goals, whilst following the principles of training.
- Exercise supervision: Correctly demonstrate a range of cardiovascular, resistance, functional, flexibility and mobility exercises. Supervise technique to ensure safety and effectiveness. Provide feedback on performance and advise suitable adaptations/ regressions/progressions/corrective strategies.
- Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
- Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
- Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.
Behaviours – “Live it”:
- Proactively support the organisation’s visions and values.
- Carry out activities and organise own work in a professional manner, e.g. time keeping, attendance, personal appearance.
- Be mindful and respectful of the safety of self and all others by always putting safety first.
- Take a friendly and outgoing approach and enjoy talking, empathising and interacting with others, and communicating in line with business needs.
- Demonstrate pride in own role through a consistently positive and professional approach with an ongoing commitment to self-development.
- Demonstrate problem solving skills and the use of own initiative.
- Demonstrate a positive outlook, responding in a timely, positive and helpful manner to enquiries, complaints and compliments.
Employers will set their own entry requirements for this apprenticeship
Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.
Typically 12-18 months.
On successful completion of this apprenticeship the Leisure Team member will be eligible to become an affiliate member of the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).
After 3 years.
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