This apprenticeship will be retired from 12 November 2024. Current apprentices will be able to complete their programme and the dispensation to the EPA will remain in place for those impacted. Employers who wish to start new apprentices should consider using ST0384 Team Leader or Supervisor.
A temporary dispensation has been applied to the Leisure Duty Manager assessment plan version AP02 for this apprenticeship. The dispensation will last from 22 August 2022 to 12 November 2024; after this date the standard will be retired. Other standards that can be used instead of this are: level 3 Team Leader or Supervisor, which also meet the needs of employers.
End-point assessment organisations (EPAOs) delivering EPAs for the apprenticeship will implement the dispensation as required, supported and monitored by the relevant EQA provider.
The key changes are:
A dispensation has been agreed for the mandated qualifications on this standard. The L3 Pool Plant Operator certificate and the alternative qualification L3 Pool Plant Operator award can be used at gateway. The National Pool Lifeguard Qualification (NPLQ) can be used to cover the mandatory First Aid at Work requirement for those employers who have pool facilities.
Managing the day to day operation of a leisure facility.
The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available such as swimming pools, multi-functional sports hall, fitness suites, crèche, children’s soft play, health suites, climbing walls and outdoor sports tracks. It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness. Typically, the Leisure Duty Manager will provide visible leadership to a diverse range of staff such as lifeguards, receptionists, sports coaches, fitness teams and crèche workers. Their responsibility is to manage staff performance and on-going development to ensure staff are motivated, efficient and operate at a high standard.
The Leisure Duty Manager will promote customer well-being, and, through the services on offer encourage customers to adopt and maintain an active healthy lifestyle. The Leisure Duty Manager will drive improvements to the customer experience and ensure members of staff are fully aware of how to support diverse customers such as ethnic groups, disabled participants, adults, and young children, understanding how this will contribute to overall customer loyalty and retention in support of the business goals and brand. The Leisure Duty Manager will typically report to a Leisure Centre/General Manager and assist in implementing management systems, maintaining operational standards, records, and financial procedures in accordance with regulations and industry guidance whilst ensuring compliance with all organisational policies and procedures. Leisure Duty Managers’ typically cover a seven day week resulting in shifts that include weekends, early mornings, evenings and public holidays.
This occupation exists within a sector that plays an important role in improving the health of the nation, creating opportunities that get more people, more active, more often.
Understanding of | Knowledge and understanding of | Skills |
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Leisure Facility Management |
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Front Line People Management |
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Customer Service |
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Legal and compliance |
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Business Support |
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Financial Responsibility |
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A Leisure Duty Manager is … |
Behaviour |
Competence |
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A dynamic individual with a ‘can do’ attitude, results driven approach and attitude that demonstrates trust, openness and respect when dealing with people from all backgrounds and at various levels in the organisation with a flexible approach to duties, tasks and workload. |
Curious |
Displays an eagerness to learn and understand why / how things work and might be improved |
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Decisive Thinker |
Not afraid to make decisions, explaining them and standing by them when needed |
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Skilled Influencer |
Able to positively influence and convince customers and colleagues in positive ways |
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Driven to Deliver |
To achieving agreed standards every day |
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Collaborative |
Shows willingness to work with and co-operate with a diverse workforce, customer base and assist the team |
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Personally Credible |
Truthful with customers and colleagues and treats others fairly and equally |
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Role Model |
Leads & Inspires through great communication and being a team player – always projects a positive happy, inspiring role model |
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Entry requirements |
Employers will set their own entry requirements; typically applicants should have acquired relevant, active experience in the leisure sector prior to enrolment. |
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Employers who recruit candidates without English and Maths GCSE at Grade C or above (or approved equivalent) must ensure the individual achieves this standard prior to the completion of the apprenticeship. |
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Qualifications |
As part of the apprenticeship the apprentice will need to achieve the following qualification: First Aid at Work and Pool Plant Operator |
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Programme duration |
Typically 15 – 18 months. |
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Progression |
Completion of this apprenticeship will enable progression in the leisure industry to a more senior management role such as Centre Manager. |
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Professional registration |
On successful completion of this apprenticeship the Leisure Duty Manager will be eligible to become a Member of the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA). |
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Review |
June 2018 unless there is evidence of industry change which employers agree warrants earlier amendment. |
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