KSBs

Knowledge

K1: Health, safety and environmental management and risk assessment for example Control Of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health And Safety At Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and manual handling Back to Duty

K2: Codes of Practice, industry standards and legislation affecting fitted furniture design for example The Construction (Design Management) Regulations 2015 (CDM) or The Building Regulations Part F (England & Wales) Back to Duty

K3: Basic project management including principles and techniques of good project management Back to Duty

K4: How to create and scale fitted furniture designs Back to Duty

K5: Sustainability and protecting the environment in design for example Furniture Industry Sustainability Programme Back to Duty

K6: Fitted furniture design trends, technological developments, new markets and innovation Back to Duty

K7: Ergonomics and anthropometrics in fitted furniture, particularly relating to the ageing population Back to Duty

K8: Third party products such as appliances (ovens, fridges, etc.), worktops and lighting Back to Duty

K9: Fitted furniture products and installation methods including services Back to Duty

K10: Domestic fitted furniture designs, such as kitchens, bedrooms or bathrooms Back to Duty

K11: Presentation techniques for example voice tone, positive body language and use of visuals to enhance messages Back to Duty

K12: How to communicate fitted furniture design proposals visually and in writing to customers and communication methods and how to use them effectively to reach agreement Back to Duty

K13: How to survey locations for fitted furniture installations for example measurement of the installation space and confirmation that products supplied are fit-for-purpose Back to Duty

K14: Symbols, shading, hatching, abbreviations conventions used by the organisation within specifications to convey information on components and materials Back to Duty

K15: The importance of accurate, unambiguous detailing and recording and ways of recording types of structural components to enable placement of the furniture components Back to Duty

K16: Pricing of relevant fitted furniture products and services Back to Duty

K17: How to provide quotes to customers and the records that need to be kept Back to Duty

K18: How the layout and appearance of the fitted furniture showroom influences sales Back to Duty

K19: Acceptable standards for the condition of the fitted furniture showroom Back to Duty

K20: Effective sales and closing techniques to maximise sales Back to Duty

K21: Products and services available to customers Back to Duty

K22: Effective fitted furniture after-sales support programmes for example the importance of this Back to Duty

K23: How sales support and customer care and service, can add value to customer relationships Back to Duty

K24: Techniques for addressing customer queries and problems, including how to manage difficult individuals Back to Duty

K25: Equality and diversity and how this applies in the workplace Back to Duty

K26: Why it is important to develop good working relationships with colleagues and customers Back to Duty

K27: Effective communication skills and techniques including verbal, written and physical non-verbal Back to Duty

K28: Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment Back to Duty

K29: How to realise and manage customer expectations for example statutory rights and responsibilities, consumer rights, lead times, after sales support Back to Duty

Skills

S1: Work safely at all times, completing health and safety records and reports Back to Duty

S2: Plan, organise and manage furniture design and/or installation projects Back to Duty

S3: Maintain fitted furniture sales, design and installation records required Back to Duty

S4: Record any measurements of components, sub-assemblies, products, models, equipment, layouts or facilities for example kitchen units, wardrobes, desking Back to Duty

S5: Create suitable fitted furniture designs and concepts for furniture to be installed at relevant domestic or commercial premises Back to Duty

S6: Create fitted furniture designs using scale drawings or CAD (computer aided design) Back to Duty

S7: Select appropriate material options, products and components for the fitted furniture designs to meet customer requirements Back to Duty

S8: Present fitted furniture designs to customers for example kitchens, bedrooms or bathrooms Back to Duty

S9: Produce visuals that clearly demonstrate how fitted furniture designs meets the strength, aesthetics, cost and other relevant requirements of the customer brief Back to Duty

S10: Survey locations accurately for fitted furniture installation and designs including taking measurements and other relevant data of locations Back to Duty

S11: Produce representational images which records appropriate and accurate measurements of locations for the placement of furniture components Back to Duty

S12: Determine and record site conditions for example location and identification of the existing utilities and services Back to Duty

S13: Use quoting software systems to cost and price fitted furniture designs and provide and manage quotes to customers Back to Duty

S14: Maintain the fitted furniture showrooms to acceptable standards and mirror relevant design trends Back to Duty

S15: Deliver on sales targets and enhance opportunities for further growth for examples agree next stage by listening to the customer’s requirements and vision Back to Duty

S16: Establish and maintain communications with relevant customers for example ongoing customer service and care provided Back to Duty

S17: Check fitted furniture products and services are prepared, delivered and installed to customers satisfaction Back to Duty

S18: Develop and maintain effective working relationships Back to Duty

S19: Apply effective communication techniques at all levels including written and verbal communication skills Back to Duty

S20: Deliver excellent customer service for example going beyond what the customer expects Back to Duty

S21: Realise and maintain customer expectations Back to Duty

Behaviours

B1: Have a safety-first attitude, ensuring the safety of self and others as appropriate Back to Duty

B2: Takes personal responsibility for meeting objectives of the team and business Back to Duty

B3: Shows integrity, aims for excellence and manages time effectively Back to Duty

B4: Thorough and accurate when accomplishing fitted furniture design tasks Back to Duty

B5: Is friendly and approachable in a fitted furniture design environment Back to Duty

B6: Demonstrates creative thinking when creating designs and concepts Back to Duty

B7: Demonstrate a positive work ethic and can-do attitude showing initiative and self-motivation Back to Duty

B8: Demonstrates professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation Back to Duty

B9: Shows ambition, drive and is self-motivated Back to Duty

B10: Proactively seek ways of engaging customers to increase and enhance sales Back to Duty

B11: Be clear and coherent to effectively communicate accurate and complex information professionally and confidently to a diverse audience, in line with business expectations Back to Duty

B12: Sets an example to others, is fair, consistent and reliable Back to Duty

B13: Is customer focused – demonstrates behaviour that puts the customer first Back to Duty

B14: Demonstrates a commitment to delivering quality in the workplace Back to Duty

Qualifications

English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Additional details

Occupational Level:

3

Duration (months):

18

Review

This apprenticeship standard will be reviewed after three years