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This apprenticeship standard is in development and is not yet ready to use

Why is this apprenticeship not ready for delivery?

An apprenticeship standard is only available for delivery when both the standard and assessment plan is approved and a funding band (core government contribution) has been assigned to the standard.

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Reference Number: ST0425

Details of standard

This apprenticeship standard is currently in development and its contents are subject to change

Occupation summary

This occupation is found in the Broadcast, Media and Entertainment industries. Technicians will typically work for a broadcaster or media services supplier or broadcast equipment supplier/manufacturer.

The broad purpose of the occupation is to ensure the reliability and integrity of broadcast and media systems critical to the delivery of TV, radio and online services; in a broadcast industry which operates 24/7.  It’s fast paced, dynamic and constantly changing.  Technicians need to be able to respond quickly to problems, faults and the loss or impairment of services to ensure customers experience the best possible service.  Broadcast and Media Systems Technicians need to know and understand the maintenance characteristics that are particularly critical to the broadcast and media equipment or system, including electrical, electronic, mechanical, software, environmental and ergonomics. They are also responsible for ensuring broadcast and media systems modifications and upgrades are delivered in line with agreed timescales and to industry specification.

In their daily work, an employee in this occupation interacts with broadcast technical operators, broadcast engineers, customers and suppliers. They will be expected to work autonomously and take sole responsibility for making decisions about ongoing maintenance versus replacement and the implications of this such as cost, downtime and reliability. They will also be expected to take ownership to resolve and/or escalate faults and incidents following the correct company procedures. Broadcast and Media Systems Technicians must also be able to provide technical advice and support to users and operators of broadcast and media systems in line with service level agreements.

This role could be located in a broadcast or operations centre, at customer premises, playout operations, outside broadcast units, transmitter sites,  production control rooms or IP Networks or Software Support. Operating and maintaining these systems is demanding, and may require out of hours working through shift working or on call rotas.

An employee in this occupation will be responsible for operating and maintaining the broadcast and media systems which underpin the media and entertainment industry. 

Core duties include:

  • Carrying out planned maintenance
  • Carrying out corrective maintenance
  • Complying with Health and Safety
  • Maintaining Broadcast and Media Systems test equipment
  • Undertaking Broadcast and Media Systems testing
  • Providing technical advice and support to users and operators of Broadcast and Media Systems
  • Data management and reporting for Broadcast and Media Systems
  • Maintaining professional competence in Broadcast and Media Systems
  • Supporting system modifications and upgrades
  • Operating broadcast and media transfer/playout or export

Typical job titles

Typical job titles include Maintenance Technician, Communications Technician, Master Control Room Operator

Occupation duties

Duty

KSBs

Duty 1 Carry out planned maintenance on broadcast and media systems

K1 K2 K3 K4 K5 K6 K7

S1 S2 S3 S4

B1 B2 B3 B4 B5 B6

Duty 2 Carry out corrective maintenance

K7 K8 K9 K10

S5 S6 S7 S8

Duty 3 Understand and comply with Health and Safety policies, processes and procedures for your organisation and role

K4 K11 K12 K13 K14

S9 S10 S11 S12

B4

Duty 4 Maintain Broadcast and Media Systems test equipment

K15 K16 K17 K18 K19

S13 S14 S15 S16

B4

Duty 5 Undertake Broadcast and Media Systems testing

K20 K21 K22

S17 S18 S19 S20

B1

Duty 6 Provide technical advice and support to users and operators of broadcast and media systems

K24 K25 K26 K27 K28 K29 K30

S21 S22 S23 S24 S25 S26

B2 B3 B5 B6

Duty 7 Manage performance data and reporting for broadcast and media systems

K31 K32

S27 S28

B6

Duty 8 Develop and maintain broadcast and media systems knowledge and skills

K33 K34 K35 K36

S29 S30 S31 S32

B2

Duty 9 Support broadcast and media systems modifications and upgrades

K4 K6 K37 K38

S12 S33 S34

B3

Duty 10 Operate broadcast and media transfer/playout/export systems

K39 K40 K41 K42 K43

S35 S36 S37 S38 S39

B4

 

KSBs

Knowledge

K1: Know where to source the correct maintenance procedures and schedules relevant to own role

K2: How to obtain functional and specification documentation such as equipment manuals, system specifications, manufacturers’ maintenance plans, design documents, fault logs/databases, regulatory requirements, functional specifications and operational handbooks for maintenance

K3: Understand the maintenance characteristics that are particularly critical to the broadcast and media equipment or system, including electrical, electronic, mechanical, software, environmental and ergonomics

K4: Understand the safe systems of work and isolation for working on antennas, high voltage, power boards, switchboards and uninterruptable power supplies

K5: Know and understand the factors affecting decisions about ongoing maintenance versus replacement, including cost, downtime, reliability

K6: How to connect broadcast systems and equipment to IT systems

K7: Know and understand own Business Continuity procedures

K8: Understand the types of faults that may occur in broadcast and media systems and how to identify these

K9: How to conduct root cause analysis

K10: Why it is important to minimise equipment and systems downtime, and to solve problems quickly e.g. loss of service and potential reputational damage, or financial penalties for breach of service level agreements

K11: Know and understand own workplace Health and Safety legislation, processes and procedures

K12: Know how to safely use and maintain Personal Protective Equipment (PPE), tools and equipment

K13: Understand the company procedures for reporting hazards and risks to the appropriate personnel

K14: Understand the main hazards to personal health and safety within own role such as electrical voltage and radio frequencies (RF)

K15: Understand the different types and uses of broadcast and media systems test equipment such as analysers or meters

K16: Know and understand the importance of keeping testing equipment clean and accurately calibrated

K17: Understand the correct procedures for storing and transporting testing equipment

K18: Know and understand how to use the testing equipment correctly and safely

K19: Know when, and who to report faults with the testing equipment to

K20: Understand elementary analogue and digital electronic techniques

K21: Understand the fundamentals of digital signals, coding techniques, modulation and multiplexing techniques and fibre optic communication

K22: Understand Radio Frequency (RF) communication principles, wave propagation, transmission media and RF radiators

K23: Understand the principles, techniques and applications of computer network systems, ethernet and IP technology, network components, server systems, virtualisation and remote access technology

K24: Understand the purpose, benefits, limitations and risks of the different equipment and software required for broadcast and media systems and when it is appropriate to use them

K25: How to operate the broadcast and media systems, software and equipment required

K26: Know the types of problem that can occur with the operation of broadcast and media systems such as loss of power, signal degradation, overheating etc.

K27: How to prioritise operational problems and why it is important to solve a problem quickly

K28: Understand the technical quality of service requirements that affect your work

K29: Understand how to adapt communication style and supporting information to meet audience requirements

K30: Understand how to identify and advise on the most effective and realistic solution in each circumstance, taking constraints into account

K31: Understand the importance of and methods for, organising and storing information such as written descriptions, diagrams, note taking from meetings, feedback from reports, presentations and change control

K32: Understand how to use the organisational recording systems correctly

K33: Understand broadcast technical operations, technical systems and equipment and the context of their use in workplace activities

K34: Understand the broadcasting and media systems industry; its heritage and its future direction.

K35: Know how to use resources, such as online sites, to update knowledge and find out what others are doing

K36: Understand how and when to ask questions to improve your practice

K37: Understand the principles of design, architecture, development and maintenance of broadcast and media systems and networks

K38: Understand the brief for the work and how to interpret requirements and parameters as provided by the customer or line manager, or project manager and/or senior engineer

K39: Understand the file transfer protocols, relating to broadcast and media systems, software and equipment including file access rights

K40: Know how to operate the broadcast and media systems, software and equipment

K41: Know how to connect broadcast and media systems and equipment to networks

K42: Know and understand the appropriate formats required for different broadcast methods such as Joint Photographic Experts Group Standard (JPEG) or Moving Picture Experts Group Standard (MPEG) files or MP3 (audio format of MPEG)

K43: How to protect content and the importance of information security

Skills

S1 Conduct planned maintenance on all systems in line with organisational procedures

S2 Ensure maintenance work complies with all relevant regulations and guidelines

S3 Take prompt action to respond to and diagnose any problems encountered

S4 Record maintenance carried out and actions taken in appropriate systems in line with organisational procedures

S5 Identify problems to broadcast media service or systems, conducting in-depth root cause analysis and fault finding as required

S6 Take ownership to resolve and/or escalate faults and incidents following the correct company procedures

S7 Communicate fault conditions in a timely manner, to colleagues, customers and service suppliers

S8 Log faults and report them to the relevant operational business area

S9 Comply with organisational Health and Safety policies, practices and procedures

S10 Identify, mitigate and report any incidents or risks to the appropriate personnel

S11 Complete Risk Assessments for tasks and work activities within and relevant to, own role

S12 Work safely and follow procedures for working on antennas, high voltage, power boards, switchboards and with uninterruptable power supplies

S13 Identify and obtain the appropriate test equipment required

S14 Ensure the equipment is in working condition and calibrated correctly

S15 Safely transport and store the testing equipment in line with organisational procedures

S16 Report any faults with the test equipment, rectifying these if appropriate

S17 Test and evaluate the performance of electronic circuits

S18 Use software and hardware diagnostics tools and connectivity protocols to interface and integrate broadcast systems

S19 Use test equipment correctly, evaluating results and taking the appropriate course of action

S20 Interconnect and trouble-shoot video and audio signals

S21 Identify and advise on the most effective and realistic solution in each circumstance taking into account constraints

S22 Use a level of technical terminology that meets the technical understanding of the person receiving the advice

S23 Adapt your communications style according to the audience

S24 Use supporting information that aids others’ understanding of advice when required such as system diagrams

S25 Check that the advice given complies with all relevant regulations and guidelines

S26 Ensure the delivery of systems/services to customers in line with agree service levels

S27 Comply with organisational systems for reporting and recording information

S28 Ensure records relating to planned and corrective maintenance are correctly completed and updated

S29 Create and maintain a professional development record to document progress against key competencies and enable effective learning from the workplace

S30 Seek help or advice from appropriate people or information sources when limitations in your knowledge or expertise will impact on your work

S31 Seek out learning and networking opportunities that will be most beneficial to you

S32 Remain flexible, adaptable and positive to new directions, creative requirements and technical developments

S33 Check that specifications are capable of being implemented and operated

S34 Implement upgrades or modifications in line with organisational procedures and specification

S35 Check ingested data or transport streams against workflow requirements

S36 Operate broadcast and media systems using methods and procedures that meet requirements

S37 Comply with the organisational processes for ensuring physical and electronic security of data and systems

S38 Play out or export media in line with requirements

S39 Check that outputs of broadcast and media systems comply with specifications, regulations, standards, guidelines and procedures

Behaviour


B1: A strong work ethic and commitment to meet the standards required

B2: Desire to expand technical knowledge, and passion for working with broadcast and media systems

B3: Thinking creatively and logically to solve technical issues - contributing to a process of continual improvement

B4: Recognition and compliance with workplace legislation, policies and procedures

B5: Displaying confidence in their approach to communicating with different audiences

B6: Building and maintaining positive relationships with colleagues, customers and suppliers

Qualifications

 English and Maths qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.  For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL. 

Professional recognition

Engineering Council / Technician Level

Additional details

Occupational Level: 5
Duration (months): 24

Review

This standard will be reviewed after three years.


Crown copyright © 2019. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence

Status: In development
Proposal approved Standard approved Assessment plan approved
Level: 5
Reference: ST0425
Version: 1
Date updated: 08/03/2019
Route: Creative and design
Trailblazer contact(s): nicoles@creativeskillset.org
Employers involved in creating the standard: Arqiva, BBC Academy, Creative Skillset, IABM, Birmingham City University, Hattrick, BT Group, Bauer Media, BBC , Suitcase TV, Panasonic, dB Broadcast, The IET, BT Group, Bauer Media, Ravensbourne, International Moving Image Society, University of Salford, High Definition & Digital Cinema Ltd, Ericsson, Babcock International, ITV, Sky , Bauer Media, Birmingham City University, BT Group, Sky, International Moving Image Society, Digital UK

Version log

Version Date updated Change Previous version
1 08/03/2019 Standard first published

Not available