Revision
This apprenticeship standard is being revised. The trailblazer group has not yet submitted a revised version for approval. In the meantime, the version below remains approved for delivery. Further details of this and other apprenticeship standards in revision are available in the revisions status report.
The following Covid-19 temporary discretion has been agreed until further notice.
To help providers reduce the impact of COVID-19 on their aviation ground operative apprenticeship provision, alternative arrangements are being put in place for the observation element. The observation of planned work is replaced by a witness testimony providing an account of observed practice. This will be undertaken by the line manager. The apprentice will also undertake the question and answer session with the independent assessor to make sure all the required KSB’s are covered. We expect all elements of the end-point assessment to go ahead as normal, virtually if necessary
Working in a specialist role supervising the safe arrival, turnaround and departure of aircraft at airports, military bases, heliports and other airfields.
An aviation operations specialist could work in a number of aviation environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. Specialist roles, all focussed around the arrival, turnaround and departure of aircraft and maintaining an aviation operation, will include knowledge, skills and behaviours to complete complex aviation tasks and may include supervision of others to enable compliance with regulations through a safe, secure and effective aviation operation. These functions may include loading and unloading of aircraft, air traffic control (ATC), movement of aircraft and vehicles airside and the management of passengers both airside and landside. The functions all work as part of a combined team, within which communication with wider colleagues and other stakeholders is essential and the aviation operations specialist plays a key part of a coherent operation. The core knowledge, skills and behaviours must be completed by ALL ground specialists, along with ONE of the five specialist functions.
Knowledge and Understanding (Know it) | Skills (show it) | |
---|---|---|
Safety |
Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it |
Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards |
Security |
Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security |
Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents |
Compliance & Legislation |
Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility |
Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility |
Communication |
Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format |
Communicate effectively within the working environment, adapting methods and language to meet the situation |
Inter-personal skills |
Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace |
Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity |
Aviation systems |
The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take |
Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur |
Disruption, incidents & emergencies |
Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take |
Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption |
Dangerous goods |
Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility |
Deal effectively with dangerous goods in own area of responsibility |
Aviation timescales |
Key timelines for aviation operations performance and consequences of not meeting them |
Operate each stage of the aviation operations performance to ensure timely aircraft movements |
Specialist: Aviation ground specialists must select from ONE of the following specialist functions
The aircraft handling specialist takes day to day control of key functions and services applied to the aircraft and its envir onment on the ground. They will operate either as a specialist performing complex handling tasks or lead and supervise their team in an aircraft turn- round function, loading and unloading of passenger baggage and air cargo, safely and conforming to current carrier/organisational standards. Effective decision making, communication and influence on others are important aspects of the role, as well as being aware of commercial pressures and operational deadlines along with protecting brand reputation at all times. Acting as a professional role model, responsible for their actions and those of their team, to be a good ambassador for their organisation.
Marshalling
Loading instruction report and balancing
Load and unload
Specialist equipment
Servicing
An aircraft movement specialist is responsible for the efficient movement and recovery of fixed and rotary wing aircraft and the safety of other team members at a variety of airports / heliports and other landing platforms within the civil aviation and military arenas. They take responsibility for team members using specialised equipment to move aircraft within an aviation environment in accordance with standard operating procedures.
The operation of an airside vehicle
Operate Aviation Specialist equipment
Airside Marshalling
The safe manoeuvring of aircraft vehicles and personnel airside
Work as a lead member on a Fire Service Watch and carry out all associated duties to an agreed level of authority such as maintain specialist equipment and deal with incidents and emergencies of a structural and aviation nature.
Save & preserve endangered life
Resolve aviation fire & rescue incidents
Take responsibility for effective performance in fire and rescue
Test, maintain and operate specialist aviation firefighting equipment
Protect the environment from hazardous materials
Flight operations specialists should provide guidance and leadership to colleagues in the flight operations team, facilitating the smooth flow of air traffic by providing information both themselves and with the support of team members, to key stakeholders including the flight crew and air traffic controllers. They may be employed in an air traffic control tower, operations room, military installation or in other remote areas such as the London Area and Terminal Control Centre at Swanwick in Hampshire.
Support flight Operations
Monitor the weather in an aviation environment
Reducing aviation hazards
Resolve multifaceted aviation issues
A passenger operations specialist takes day to day control of key areas of the passenger journey through the airport. Working with a range of internal and external stakeholders and agencies they must provide an efficient and effective experience that meets and exceeds customer needs and maintains operational and regulatory standards. Effective decision making, communication and influence on others are important aspects of the role, along with protecting brand reputation at all times.
Travel documentation
Check-in
Gate processes
Customer service and communication
Employers will set their own entry requirements in order to start on this apprenticeship
Apprentices who have not yet achieved level 2 English and maths are required to achieve level 2 English and maths prior to the end-point assessment
Progression from this apprenticeship is expected to be into an aviation operations specialist role with the option to progress to an aviation operations manager role
This apprenticeship standard is set at level 3
June 2018, unless there is evidence of significant industry change which employers agree warrants earlier amendment
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