Carrying out a range of services and repairs to cars, car derived vans and light goods vehicles
An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Please Note: This Standard does not on its own qualify apprentices to work on air-conditioning systems. Employers who require apprentices to work on air-conditioning systems must also provide the F-Gas qualification
Typically it is expected that it will take 30 months for the apprentice to attain the required level of competence in the workplace although it may be sooner if an individual already has significant prior training and practical experience.
Individual employers will set their own selection criteria for applicants. It is however recommended that candidates can demonstrate an interest in the occupation as well as an ability to work in an organised and methodical way to identify and solve problems; also demonstrate an ability to communicate both orally and in writing.
Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 prior to taking their apprenticeship end-point assessment. For those with an education, health and care plan or legacy statement, the English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.
On completion of this Standard the Auto-care Technician will be eligible to apply for IMI membership as a Registered Young Professional or if they wish as an Associate Member. They would also gain entry onto the IMI Professional Register.
Standard Review: This apprenticeship should be reviewed after a maximum of 3 years
This apprenticeship is set at level 2
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|Version||Date updated||Change||Previous version|
|1||03/04/2020||Minor amendment. Assessor requirements updated to include F-Gas qualification in the assessment plan.||Previous version|
|1||05/10/2018||The assessment plan has had a minor revision to adjust the pass and distinction boundaries for the Health & Safety questions in the knowledge test to make them more realistic, and clarify details of the questioning during the professional review.||
|1||23/05/2018||Assessment plan first published||
|1||24/07/2017||Standard first published||