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Overview of the role

Monitoring airfields to make sure of the safe and scheduled arrival, turnaround and departure of aircraft.

Reference Number: ST0036

Details of standard

Airside operators are the ‘eyes and ears’ of the airfield team, and spend much of their working day or night out on the airfield patrolling, inspecting and then addressing situations to ensure that the flow of arriving and departing aircraft are on schedule. Although every airport is slightly different, the role covers a multitude of tasks including area inspections; patrolling the perimeter fence around the airport; monitoring bird activity and clearing wildlife using specialist vehicles and equipment; monitoring aircraft turnarounds and marshalling. The airside operator works in a high risk, safety critical environment requiring excellent communication, prioritising, effective decision making, problem solving and technical skills. The role requires a keen sense of situational awareness and the need to work safely to minimise incidents and accidents. 

  Knowledge and Understanding (Know it) Skills (Show it) Behviours (Live it)
Technical operations 

Understand aircraft characteristics and their performance, the features of aircraft and the basic principles of flight, and how to identify the type of aircraft arriving and departing from the airport

Know how to recognise hazards and deal with spillages, foreign objects and other risks to safety and security airside

Know the characteristics of airfield surfaces, systems, lighting and equipment; the procedures for measuring and testing airfield serviceability and standards and how to action required

Recognise and understand the implications of road signs, markings and traffic lights; the airside speed limits, safety instructions and the regulations governing driving a vehicle airside

Know how to recognise birds most commonly found in aerodromes and their behaviour, migration and roosting patterns and what actions to take to move birds and other wildlife away from the airfield

Know how to recognise significant changes in the weather and understand how to interpret and record meteorological, pilot, routine and special reports

Know the business and civil licensing and inspection procedures and understand standard safety and working practices in relation to airfield operations

Apply the correct procedures and guidelines to enable the aircraft to operate safely around the airfield

Inspect and patrol the manoeuvring area, runway, apron area and roads, to ensure they are fit for purpose, raising and following through faults and issues*

Maintain a record of airfield serviceability and direct and control airfield maintenance

Operate a vehicle airside and provide leader service to aircraft, emergencies, and contractors / airfield users*

Monitor and control bird activity and wildlife to prevent disruption on the airfield

Monitor the weather and carry out specialist duties airside to ensure operational safety is maintained in low visibility and adverse weather conditions

Monitor airfield condition and operations

 

 

 

 

Be adept at handling multiple tasks in a calm and organised manner

Use initiative and make sound judgements on available information

Be constantly vigilant and demonstrate a keen sense of situational awareness

Make effective and timely decisions when problems arise to keep people safe and operations flowing smoothly

Use equipment and technology responsibly and effectively
Safety  Know and understand the local and organisational procedures and safety rules and how they impact on operational duties Carry out general safety patrols and enforcement action across the airfield* Be committed to using safe working practices and promoting a safe, open and honest working environment
Business

Understand how to achieve the business vision and objectives by taking ownership of own area of work

Actively use techniques that support business performance and meet objectives

Demonstrate personal drive to achieve the business vision and objectives

Financial 

Understand how operating safely, securely and efficiently with a drive to minimise disruptions to the operation impacts on the financial health of the business*

 

Actively use techniques to operate safely, securely and efficiently, minimising accidents, incidents and near misses

 

Be financially astute in work activities and act credibly on all matters that affect business finance

Team 

Know how to support and influence the team positively and recognise how all staff and teams are dependent on each other to meet Business objectives

 

Support team members to ensure the operation is delivered safely, on time and as agreed

 

Encourage team to take a pride in their role through a consistently positive and professional approach

Performance

Understand how personal performance impacts on safe, secure and effective operations

 

Work consistently to accomplish the best result, challenging personal methods of working and seeking methods for improvements

 

Use a flexible and adaptable approach in a highly-paced, changing environment

Legal and governance

Know how to work according to aviation and environmental regulations and local bye-laws and understand how to  protect peoples’ health, safety and security

 

Comply with legal requirements to minimise risk and inspire customer confidence; minimising disruption to the operation and maintaining the safety and security of people at all times

 

Advocate the importance of working safely and legally in the best interest of all people

Environment

Understand how work activities impact on the environment

 

Take action to minimise the effect of work activities on the environment

 

Make responsible decisions to minimise the effect of work activities on the environment

Contigency 

Know how to identify, plan for and minimise risks to the operation

Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the operation and risk to people Be solution focussed and remain calm under pressure, adopting a constructive attitude to dealing with problems and driving a positive outcome
People and Diversity 

Know how to identify  and respond to individuals’ needs in different situations and communicate with customers and colleagues from a diverse range of backgrounds and culture

 

Use effective methods of communication and operate in a fair and empathic manner that achieves the desired result

 

Actively listen and empathise with other people’s point of view, respond politely and promote a fair, non-discriminatory and equal working environment

Staff development 

Know how to communicate knowledge and experience of procedures to the team

 

Pass on knowledge and experience of operations and procedures to new recruits and colleagues

 

Support and encourage team members to develop and enhance skills to achieve the best result for customers and the business

Leadership

Know how to take responsibility for own role within operation, and understand how own role contributes to the team and how the team output impacts on the wider organisation

 

Motivate and inspire others to perform their role to the best of their ability in line with the business

 

Visibly and authentically live the brand, culture and values of the business

Customer 

Identify the customer profile of the business, understand the business growth strategy and its competitors*

 

Respond to customers according to their needs in line with business standards, enhancing their experience where appropriate

 

Actively seek feedback to improve own interaction with

customers, and encourage others to do the same
Armed Forces

Within the armed forces the requirements of the role differ due to allocation of roles and responsibilities according to rank and designation, for example, the Royal Air Force role of a Flight

Operations Assistant is similar but differs in the following ways: A Flight Operations Assistant will be employed in one of two locations; an Operations Room or an Air Traffic Control (ATC) Tower. Within an ATC tower they will be employed as an Approach, Local, movements Logger, Radar assistant or Switchboard Assistant and as a Driver if able. An Operations Room Assistant will not generally spend time on the airfield. Non-drivers can also be employed in either location. Employers and representatives from both the RAF and commercial airports have come together to identify the main knowledge; skills and behaviour that they agree are essential for airside operators to achieve a professional standard. However due to limitations within the armed forces those marked with * will be assessed as either progression or transfer into airside operations in a commercial airport.

Duration

12 Months. The apprenticeship may be spread over a longer period to allow for seasonal business operations 

Progresssion 

Individuals that successfully achieve the airside operators’ apprenticeship standard will be well placed to progress to a supervisory position / apprenticeship.

Level 

This standard is set at level 2

Renewal 

July 2017, except in the exception of a significant industry change for which the rationale is agreed to be sufficiently robust by employers responsible for overseeing the standard to warrant an earlier amendment.

Recognition 

The apprenticeship standard for airside operators is supported by the Civil Aviation Authority (CAA).


Crown copyright © 2017. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence

Status: Approved for delivery
Level: 2
Reference: ST0036
Approved for delivery: 29 July 2016
Route: Transport and logistics
Typical duration: 12 months
Maximum funding: £3000
Trailblazer contact(s): trailblazer@people1st.co.uk
Employers involved in creating the standard: British Airways, Birmingham Airport, Bristol Airport, Coventry Airport Ltd, dnata UK, Exeter International Airport, Gatwick Airport, George Best Belfast City Airport, Heathrow Airport Ltd, Leeds Bradford International Airport, London City Airport, London Gatwick Airport, London Southend Airport, Newcastle International Airport, Norwich International Airport, OmniServe, Southampton International Airport, Stobart Air, Swissport Ltd, Royal Air Force, Royal Navy