This apprenticeship has been retired

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Overview of the role

Providing frontline care for vulnerable adults to within their own homes, day care centres, residential and nursing homes and other healthcare settings.

Adult care worker

Reference Number: ST0005

Details of standard


Adult Care Worker

Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)

To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care. Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings. This standard covers both Adult Care Workers and Personal Assistants. Personal assistants do the same job as an Adult Care Worker and work directly for one individual usually within their own home. Working with people, feeling passionate about supporting and enabling them to live a more independent and fulfilling life is a rewarding and worthwhile job that provides excellent career opportunities.

These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles

  • Care – is caring consistently and enough about individuals to make a positive difference to their lives
  • Compassion – is delivering care and support with kindness, consideration, dignity and respect
  • Courage – is doing the right thing for people and speaking up if the individual they support is at risk
  • Communication – good communication is central to successful caring relationships and effective team working
  • Competence – is applying knowledge and skills to provide high quality care and support
  • Commitment – to improving the experience of people who need care and support ensuring it is person centred


12-18 months



An Adult Care Worker must know and understand

A. The job they have to do, their main tasks and responsibilities

  1. The tasks and responsibilities of the job role relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care
  2. Professional boundaries and limits of their training and expertise
  3. Relevant statutory standards and codes of practice for their role
  4. What the ‘duty of care’ is in practice
  5. How to contribute towards the development and creation of a care plan underpinned by the individuals preferences in regard to the way they want to be supported
  6. How to identify, respond to and escalate changes to physical, social, and emotional needs of individuals
  7. How to access, follow and be compliant with regulations and organisational policies and procedures

B. The importance of having the right values and behaviours

8. How to support and enable individuals to achieve their personal aims and goals

9. What dignity means in how to work with individuals and others

10. The importance of respecting diversity and treating everyone equally

C The importance of communication

11. The barriers to communication

12. The impact of non-verbal communication

13. The importance of active listening

14. How the way they communicate can affect others

15. About different forms of communication e.g. signing, communication boards etc

16.How to find out the best way to communicate with the individual they are supporting

17. How to make sure confidential information is kept safe

How to support individuals to remain safe from harm (Safeguarding)

18. What abuse is and what to do when they have concerns someone is being abused

19. The national and local strategies for safeguarding and protection from abuse

20. What to do when receiving comments and complaints

21. How to recognise unsafe practices in the workplace

22. The importance and process of whistleblowing

23. How to address any dilemmas they may face between a person’s rights and their safety

E. How to promote health and wellbeing for the individuals they support and work colleagues

24. The health and safety responsibilities of self, employer and workers

25. How to keep safe in the work environment

26. What to do when there is an accident or sudden illness

27. What to do with hazardous substances

28. How to promote fire safety

29. How to reduce the spread of infection

30. What a risk assessment is and how it can be used to promote person centred care safely

F. How to work professionally, including their own professional development

31. What a professional relationship is with the person being supported and colleagues

32. How to work together with other people and organisations in the interest of the person being supported

33. How to be actively involved in their personal development plan

  1. The importance of excellent core skills in writing, numbers and information technology
  2. What to do to develop, sustain and exhibit a positive attitude and personal resilience
  3. Where and how to access specialist knowledge when needed to support performance of the job role

An Adult Care Worker must be able to:

A: The main tasks and responsibilities according to their job role

  1. Support individuals they are working with according to their personal care/support plan
  2. Ask for help from an appropriate person when not confident or skilled in any aspect of their role
  3. Provide individuals with information to enable them to have choice about the way they are supported
  4. Encourage individuals to participate in the way their care and support is delivered
  5. Ensure the individual knows what they are agreeing to regarding the way in which they are supported
  6. Contribute to the on-going development of care/support plans for the individual they support
  7. Support individuals with cognitive, physical or sensory impairments

Treating people with respect and dignity and honouring their human rights

8. Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates

9. Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences

10. Demonstrate empathy (understanding and compassion) for individuals they support

11. Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs

Communicating clearly and responsibly

12. Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates

13. Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes

14. Identify and take steps to reduce environmental barriers to communication

15. Demonstrate they can check for understanding

16. Write clearly and concisely in records and reports

17. Keep information safe and confidential according to agreed ways of working

Supporting individuals to remain safe from harm (Safeguarding)

18. Recognise potential signs of different forms of abuse

19. Respond to concerns of abuse according to agreed ways of working

20. Recognise, report and challenge unsafe practices

E. Championing health and wellbeing for the individuals they support and for work colleagues

21. Promote the health and wellbeing of the individual they support

22. Move people and objects safely

23. Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene

24. Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition

25. Demonstrate how to keep people, buildings and themselves safe and secure

26. Carry out fire safety procedures when required

27. Use risk assessments to support individuals safely

28. Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health

29. Monitor and report changes in health and wellbeing for individuals they support

F. Working professionally and seeking to develop their own professional development

30. Reflect on own work practices

31. Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology

32. Demonstrate their contribution to their development plan

33. Demonstrate ability to work in partnership with others to support the individual

34. Identify sources of support when conflicts arise with other people or organisations

Demonstrate they can work within safe, clear professional boundaries

Show they can access and apply additional skills required to perform the specific job role competently


Level 2 Diploma in Health and Social Care (Adults) for England (QCF). This qualification, promoted and valued by employers, is achieved by a combination of direct teaching and self-directed learning.


This apprenticeship provides an ideal entry into the occupation and supports progression within the sector.

Industry-specific requirements

  1. Undertake the Enhanced Disclosure and Barring Service process and provide the result prior to starting.
  2. The Care Certificate must be achieved as part of the Apprenticeship Standard.

Review date: September 2017

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Status: Retired
Level: 2
Reference: ST0005
Version: 1.0
Date updated: 30/12/2022
Approved for delivery: 21 July 2016
Route: Care services
Minimum duration to gateway : 12 months (this does not include EPA period)
Maximum funding: £3000
LARS Code: 119
EQA Provider: Ofqual
Employers involved in creating the standard: Woodford Homecare, Barchester Healthcare, CareTech, Creative Support, GDMA Group, Hand in Hands, Hendra Healthcare (Ludlow) Limited, Hertfordshire County Council, Housing and Care 21, Oxfordshire County Council, Surrey County Council, West of England Centre for Inclusive Living (WECIL)

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.2 Funding band revised. 26/06/2023 Not set Not set
1.1 Standard and end-point assessment plan revised. The funding band for this standard has been reviewed and remains at £3000 (Dec-2018) 05/02/2018 25/06/2023 Not set
1.0 Approved for delivery 21/07/2016 04/02/2018 Not set

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