Operations or departmental manager

Knowledge

K1: Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation. Back to Duty

K2: Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management. Back to Duty

K3: Understand business finance: how to manage budgets, and financial forecasting. Back to Duty

K4: Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively. Back to Duty

K5: Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people. Back to Duty

K6: Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels. Back to Duty

K7: Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately. Back to Duty

K8: Understand own impact and emotional intelligence. Understand different and learning and behaviour styles. Back to Duty

K9: Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks. Back to Duty

K10: Understand problem solving and decision making techniques, including data analysis. Back to Duty

K11: Understand organisational values and ethics and their impact on decision making. Back to Duty

Skills

S1: Able to input into strategic planning and create plans in line with organisational objectives. Back to Duty

S2: Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data. Back to Duty

S3: Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools. Back to Duty

S4: Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly. Back to Duty

S5: Able to communicate organisational vision and goals and how these to apply to teams. Back to Duty

S6: Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation. Back to Duty

S7: Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others. Back to Duty

S8: Able to build trust, and use effective negotiation and influencing skills and manage conflict. Back to Duty

S9: Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans. Back to Duty

S10: Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback. Back to Duty

S11: Able to reflect on own performance, working style and its impact on others. Back to Duty

S12: Able to create a personal development plan. Use of time management and prioritisation techniques. Back to Duty

S13: Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques Back to Duty

S14: Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques Back to Duty

Behaviours

B1: Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Back to Duty

B2: Determination when managing difficult situations. Seeks new opportunities. Back to Duty

B3: Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity. Back to Duty

B4: Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working. Back to Duty

B5: Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values. Back to Duty