T Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.
Financial Services Administrator (Adviser firm or Network) ‘Adviser Firm’: An SME business providing regulated financial planning / mortgage / insurance advice ‘Network ’: An umbrella company providing support services to groups of Financial Adviser Firms Overview: The Financial Advice market consists of c19000 SME businesses split approximately 75% financial advice, 25% mortgage advice. These SME businesses are supported by umbrella organisations known as networks who provide a range of support services to the individual businesses including technology, compliance, technical & consultancy support. Due to recent changes, more administrative support is required by firms in order to provide an efficient, high quality and compliant service to their clients. The Financial Administrator standard responds to this demand whilst also providing an ideal entry point for a career in the sector, with progression routes leading to a number of roles with full professional qualifications. Typical activities that this role might carry out are listed overleaf.
K1: Financial Services market: Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms
Back to Duty
K2: Regulatory & compliance: Understands the Financial Services regulatory framework, the ethics & key principles of the advice process
Back to Duty
K3: Products: Understands the purpose & technical content of the financial services products & services provided
Back to Duty
K4: Systems & processes: Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry
Back to Duty
S1: Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Back to Duty
S2: Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Back to Duty
S3: Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Back to Duty
S4: Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Back to Duty
B1: Honesty and Integrity: Truthful, sincere in their actions and doing the right thing (even when not the easiest)
Back to Duty
B2: Adaptability: Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change
Back to Duty
B3: Enthusiasm: Shows drive and energy in their work, when things are going well and when challenges arise
Back to Duty
B4: Dependability: Meets personal commitments and expectations, eg completing work, timekeeping
Back to Duty
B5: Personal commitment: Proactive in their own development; commitment to the job and the industry
Back to Duty
Qualification type: T Level
Qualification level: 3
Awarding organisation: Pearson
Approval date: 16/09/2021
Available from: 01/09/2022
Occupational specialism: Retail and commercial banking analyst
ST0182 Mortgage adviser
ST0177 Financial services administrator
ST0185 Senior financial services customer adviser
Options: Team leadershipST0175 Advanced credit controller and debt collection specialist
Options: Advance Collections , Credit Risk , Enforcement and RecoveryST0185 Senior financial services customer adviser
Crown copyright © 2024. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence