Providing laundry services to a wide range of sectors in the UK.
Commercial laundry operatives work in the commercial laundry service industry.
Commercial laundries provide laundry services and often product rental to a wide range of sectors in the UK. This includes workwear for manufacturing, industrial, food, transport and pharmaceutical sectors. And linen for hospitality, catering, hotel, hospital, and care sectors.
Commercial laundry operatives conduct laundry processes in line with product and customer requirements. They classify incoming textile products for laundry processing, complete cleaning processes, dry and finish products, and prepare them for customers. The industry increasingly uses a high level of technology, which operatives use. They also contribute to quality assurance and maintaining the workplace environment.
They work with other operatives, team leaders and managers. They will also have contact with colleagues from other business functions such as transport and maintenance. They typically report to a shift manager, team leader, or supervisor.
They are responsible for meeting work schedules. They must work to quality, health and safety, and environment regulations and procedures.
They work as part of a team, under supervision.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Observation with questions
You will be observed by an independent assessor completing your work. It will last at least 2 hours. They will ask you at least 5 questions.
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 9 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
Multiple-choice test
You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.
The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
Commercial laundry operatives work in the commercial laundry service industry.
Commercial laundries provide laundry services and often product rental to a wide range of sectors in the UK. This includes workwear for manufacturing, industrial, food, transport and pharmaceutical sectors. And linen for hospitality, catering, hotel, hospital, and care sectors.
Commercial laundry operatives conduct laundry processes in line with product and customer requirements. They classify incoming textile products for laundry processing, complete cleaning processes, dry and finish products, and prepare them for customers. The industry increasingly uses a high level of technology, which operatives use. They also contribute to quality assurance and maintaining the workplace environment.
They work with other operatives, team leaders and managers. They will also have contact with colleagues from other business functions such as transport and maintenance. They typically report to a shift manager, team leader, or supervisor.
They are responsible for meeting work schedules. They must work to quality, health and safety, and environment regulations and procedures.
They work as part of a team, under supervision.
| Duty | KSBs |
|---|---|
|
Duty 1 Process incoming textile products for example, workwear, table cloths, sheets, and towels. Classify textile products for appropriate laundry process. |
K2 K3 K4 K6 K7 K8 K16 K21 K23 K24 K25 K26 |
|
Duty 2 Complete textile products cleaning processes following standard operating procedures (SOPs) using equipment for example, batch washing machines and presses steamers. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K11 K12 K13 K14 K15 K16 K17 K18 K21 K23 K24 K25 K26 |
|
Duty 3 Dry and finish textile products. |
K2 K3 K4 K6 K7 K8 K10 K16 K21 K23 K24 K25 K26 |
|
Duty 4 Contribute to quality assurance. |
K2 K3 K4 K6 K7 K20 K24 K25 K26 |
|
Duty 5 Rectify basic laundry process faults for example, product mis-feed. |
K2 K3 K4 K6 K7 K8 K19 K24 K25 K26 |
|
Duty 6 Prepare textile products for customer delivery. |
K2 K3 K4 K6 K7 K8 K21 K24 K25 K26 |
|
Duty 7 Maintain laundry documentation. |
K2 K3 K4 K6 K7 K21 K22 K24 K25 K26 K27 |
|
Duty 8 Contribute to maintaining the workplace environment (housekeeping) including recycling and safe disposal of waste in line with environmental standards. |
K1: The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors.
Back to Duty
K2: The commercial laundry operative role and responsibilities. Limits of autonomy.
Back to Duty
K3: Awareness of health and safety regulations, standards, and guidance and impact on role. Confined spaces. Control of Substances Hazardous to Health (CoSHH). Fire safety (dust and lint control). Health and Safety at Work Act. Slips, trips, and falls. Working in confined spaces. Working at height
Back to Duty
K4: Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness.
Back to Duty
K5: Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste.
Back to Duty
K6: Awareness of quality standards and impact on role: ISO 9001 Quality Management, ISO 14001 Environmental Management, and ISO 18001 Health and Safety.
Back to Duty
K7: Work procedures. What they are and why they are important.
Back to Duty
K8: Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation.
Back to Duty
K9: The chemistry and mechanical function behind the cleaning process to produce a quality product: stain removal, creasing, colour loss, greying and yellowing; impact on different fabric types.
Back to Duty
K10: Finishing processes and how they impact on finished product quality and on different fabric types.
Back to Duty
K11: Healthcare sector. Decontamination in laundering quality standards: Risk and Bio-Contamination in the Laundry Environment (British Standard European Norm BS EN 14065), Decontamination of Linen in health and social care (Health Technical Memorandum HTM 01-04), and BS EN 13795. Surgical drapes, gowns and clean air suits used as medical devices for patients, clinical staff, and equipment.
Back to Duty
K12: Food sector. Risk and Bio-Contamination Control (RABC). Processes required to remove foreign bodies and risk of biological cross-contamination.
Back to Duty
K13: Workwear performance standards of garments: ISO 20471 High Visibility, ISO 11612 Protection against Heat and Flame, ISO 11611 Protection against welding and allied processes, and BS EN 13034 Protective clothing against liquid chemicals.
Back to Duty
K14: Clean room: control measures for product and people exposure and BS EN 13795.
Back to Duty
K15: Continuous Batch Washer (CBW) and Continuous Tunnel Washer (CTW) health and safety. The Textile Services Association (TSA) code of practice on the safe access and entry to a CBW and CTW.
Back to Duty
K16: International care label symbols, garment labelling, and different types of fibres and fabrics for professional industrial cleaning.
Back to Duty
K17: Types of dry-cleaning solvents and their safe handling, standards for use, storage, and disposal.
Back to Duty
K18: Stain classification. Removal techniques for different stains.
Back to Duty
K19: Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production.
Back to Duty
K20: Basic continuous improvement processes.
Back to Duty
K21: Digital technology in the industry: stock management information systems, and equipment digital interfaces.
Back to Duty
K22: Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security.
Back to Duty
K23: Performance targets. Work organisation and time management techniques.
Back to Duty
K24: Communication techniques: verbal and written.
Back to Duty
K25: Principles of good team working.
Back to Duty
K26: Equality, diversity, and inclusion in the workplace.
Back to Duty
K27: Documentation requirements for the role.
Back to Duty
S1: Follow work instructions - verbal or written.
Back to Duty
S2: Organise and prioritise work.
Back to Duty
S3: Follow health and safety procedures in line with regulations, standards, and guidance.
Back to Duty
S4: Follow procedures in line with environmental and sustainability regulations, standards, and guidance.
Back to Duty
S5: Identify and segregate resources for reuse, recycling, and disposal.
Back to Duty
S6: Comply with laundry industry regulations, standards, and guidance.
Back to Duty
S7: Follow work procedures.
Back to Duty
S8: Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal.
Back to Duty
S9: Check equipment and machinery.
Back to Duty
S10: Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders.
Back to Duty
S11: Conduct quality checks for example, identify any rejects or rewash, inspect items for damage.
Back to Duty
S12: Sort and pack items.
Back to Duty
S13: Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements.
Back to Duty
S14: Use information technology.
Back to Duty
S15: Communicate with others for example, internal and external customers, colleagues, and managers.
Back to Duty
S16: Apply team working principles.
Back to Duty
S17: Record task information (text or data) - paper based or electronic.
Back to Duty
S18: Carry out and record learning and development activities.
Back to Duty
B1: Put health and safety first.
Back to Duty
B2: Consider the environment when using resources and carrying out processes.
Back to Duty
B3: Take ownership of given work.
Back to Duty
B4: Team-focus to meet work goals.
Back to Duty
B5: Support an inclusive workplace for example, respectful of different views.
Back to Duty
B6: Adapt to changing work requests.
Back to Duty
B7: Seek learning and development opportunities.
Back to Duty
English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.
1.1
This document explains the requirements for end-point assessment (EPA) for the commercial laundry operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Commercial laundry operative apprentices, their employers and training providers should read this document.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the register of end-point assessment organisations (RoEPAO).
A full-time apprentice typically spends 12 months on-programme (this means in training before the gateway) working towards competence as a commercial laundry operative. The apprentice must spend at least 12 months on-programme. The apprentice must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
This EPA has 3 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - observation with questions:
Assessment method 2 - interview underpinned by a portfolio of evidence:
Assessment method 3 - multiple-choice test:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
|
On-programme - typically 12 months
|
The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must compile a portfolio of evidence. |
|---|---|
|
End-point assessment gateway
|
The apprentice's employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the interview underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
|
End-point assessment - typically 3 months
|
Grades available for each assessment method: Observation with questions
Interview underpinned by a portfolio of evidence
Multiple-choice test
Overall EPA and apprenticeship can be graded:
|
|
Re-sits and re-takes
|
|
The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The expectation is that the EPAO will confirm the gateway requirements have been met and the EPA starts as quickly as possible.
The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.
The apprentice must meet the gateway requirements before starting their EPA.
These are:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not permitted. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The observation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the observation with questions.
The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give an apprentice 2 weeks' notice of the observation with questions.
The observation with questions must take 2 hours.
The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The observation may be split into discrete sections held on the same working day.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.
The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.
The independent assessor should observe the following during the observation:
washing
drying
finishing
sorting and packaging
Activities may be completed in relation to the same textile product or different products.
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions. The purpose of the independent assessor's questions is to assess the apprentice's depth of knowledge against the grading descriptors.
Questioning can occur both during and after the observation. The time for questioning is included in the overall assessment time. The independent assessor must ask at least 5 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.
The independent assessor must make the grading decision. The observation and responses to questions must be assessed holistically by the independent assessor when they are deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The observation with questions must take place in the apprentice’s normal place of work (for example their employer’s premises or a customer’s premises). Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.
Questioning that occurs after the observation should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must produce the following materials to support the observation with questions:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
In the interview, an independent assessor asks the apprentice questions. The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The purpose of the independent assessor's questions is to cover the following themes:
The EPAO must give an apprentice 2 weeks' notice of the interview.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 9 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The interview must take place in a suitable venue selected by the EPAO (for example the EPAO’s or employer’s premises).
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The multiple-choice test can be computer or paper based.
The multiple-choice test will consist of 40 multiple-choice questions.
Multiple-choice questions must have four options, with one correct answer.
The apprentice must be given at least 2 weeks' notice of the date and time of the multiple-choice test.
The apprentice must have 60 minutes to complete the test.
The multiple-choice test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The multiple-choice test must be taken in the presence of an invigilator who is the responsibility of the EPAO.
The EPAO must have an invigilation policy setting out how the multiple-choice test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the identity of the apprentice.
The EPAO is responsible for the security of the multiple-choice test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the multiple-choice test.
The multiple-choice test must be marked by an independent assessors or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the multiple-choice test. The EPAO must ensure standardisation and moderation of the multiple-choice test.
The apprentice must take the multiple-choice test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The multiple-choice test could take place remotely if the appropriate technology and systems are in place to prevent malpractice. The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example with, and not limited to, 360-degreecameras and screen sharing facilities.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the multiple-choice test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Task organisation
S1 B3 |
Takes ownership of given work, following verbal or written work instructions to complete tasks. (S1, B3) |
None |
|
Work environment
K4 S3 B1 |
Prioritises safe systems of work, following procedures in compliance with health and safety regulations, standards and guidance. (K4, S3, B1) |
Explains reasons why it is important to follow health and safety procedures and prioritise health and safety. (K4, S3, B1) |
|
Machinery and equipment
K8 S9 S10 |
Checks and operates equipment and machinery to process textile products in line with operating instructions or manufacturers’ guidelines for the task. (K8, S9, S10) |
Achieves efficient and effective production. For example, applying product feeding techniques that avoid quality issues such as creasing, exceeding individual machine targets without compromising quality, or identifying early indicators of machine issues that could impact product quality such as black marks or repetitive creasing. (K8, S10) |
|
Commercial laundry operations
K7 S6 S7 S8 S11 S12 |
Follows work procedures in line with laundry industry regulations, standards and guidance meeting product requirements. (K7, S6, S7) Sorts, classifies and identifies products correctly for processing either manually or via operating equipment. Identifies items requiring special cleaning processes. (S8) Conducts quality checks, identifying any items that do not meet specification. (S11) Sorts and packs items in line with instructions. (S12) |
Implements and follows procedures and instructions without error, mitigating against potential issues, supporting a right first-time outcome with no back tracking. (K7, S6, S7, S11, S12) |
|
Communication
K24 S15 |
Communicates with others using verbal or written techniques, in a way that is suitable for the context and supports task completion. (K24, S15) |
None |
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Commercial laundry industry
K1 |
Describes the commercial laundry services sector including its background, the services provided, and future trends, and identifies the customer service expectations in different sectors. (K1) |
None |
|
Commercial laundry operative's role
K2 S18 B7 |
Outlines their role and responsibilities as a commercial laundry operative and the limits of autonomy. (K2) Outlines learning and development they have completed and recorded to support competence in their role. (S18, B7) |
Identifies how their role impacts on wider commercial laundry operations. (K2) |
|
Work organisation
K23 S2 B6 |
Describes how they organise and prioritise work and adapt to changing work requests, applying work organisation and time management techniques, to meet performance targets. (K23, S2, B6) |
None |
|
Environment and sustainability
K5 S4 S5 B2 |
Explains the impact that sector processes have on the environment. Describes how they follow procedures in line with environmental and sustainability regulations standards, and guidelines and consider the environment through the efficient use of resources. Describes how they identify and segregate resources for reuse, recycling and disposal in line with company procedures. (K4, S4, S5, B2) |
Explains how following their company's procedures reduces the impact of operations on the environment. (K5, S4, B2) |
|
Common faults and problem solving
K19 S13 |
Describes how they identify production issues and resolve or escalate them in line with procedures and how they escalate maintenance requirements in line with procedures. Explains impact of breakdowns, stoppages, and failure on production. (K19, S13) |
None |
|
Continuous improvement
K20 |
Outlines basic continuous improvement processes. (K20) |
None |
|
Documentation
K27 S17 |
Records information on paper or electronically in line with task requirements. (K27, S17) |
Explains the importance of recording information and completing documentation correctly. (K27, S17) |
|
Digital technology and Information technology
K21 K22 S14 |
Describes digital technology used in the sector, including stock management information systems and equipment digital interfaces. (K21) Describes how they use IT in the workplace for example, virtual learning platforms and email, and the importance of data protection and security. (K22, S14) |
None |
|
Team working
K25 K26 S16 B4 B5 |
Describes how they apply team working principles to meet their team's work goals. (K25, S16, B4) Describes how they take account of individuals needs in relation to equality, diversity, and inclusion in line with regulations and guidance. (K26, B5) |
Explains how their team focus supports wider teams to meet their goals. (K25, S16, B4) |
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 27 |
| Pass | 28 | 40 |
Performance in the EPA determines the apprenticeship grade of:
An independent assessor must individually grade the: observation with questions and interview underpinned by a portfolio of evidence in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one or more assessment methods, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall EPA merit, the apprentice must achieve a distinction in one of the assessment methods (observation with questions or interview underpinned by a portfolio of evidence), and a pass in the other two assessment methods. To achieve an overall EPA distinction, the apprentice must achieve a distinction in the observation with questions and interview underpinned by a portfolio of evidence, and a pass in the multiple-choice test.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Observation with questions | Interview underpinned by a portfolio of evidence | Multiple-choice test | Overall Grading |
|---|---|---|---|
| Any grade | Any grade | Fail | Fail |
| Any grade | Fail | Any grade | Fail |
| Fail | Any grade | Any grade | Fail |
| Pass | Pass | Pass | Pass |
| Distinction | Pass | Pass | Merit |
| Pass | Distinction | Pass | Merit |
| Distinction | Distinction | Pass | Distinction |
If the apprentice fails one or more assessment methods, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider must:
|
|
Marker |
As a minimum, the marker must:
|
|
Invigilator |
As a minimum, the invigilator must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section.
The EPAO must also:
Affordability of the EPA will be aided by using at least some of the following:
Professional body recognition is not relevant to this occupational apprenticeship.
| Knowledge | Assessment methods |
|---|---|
|
K1
The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K2
The commercial laundry operative role and responsibilities. Limits of autonomy. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K3
Awareness of health and safety regulations, standards, and guidance and impact on role. Confined spaces. Control of Substances Hazardous to Health (CoSHH). Fire safety (dust and lint control). Health and Safety at Work Act. Slips, trips, and falls. Working in confined spaces. Working at height Back to Grading |
Multiple-choice test |
|
K4
Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness. Back to Grading |
Observation with questions |
|
K5
Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K6
Awareness of quality standards and impact on role: ISO 9001 Quality Management, ISO 14001 Environmental Management, and ISO 18001 Health and Safety. Back to Grading |
Multiple-choice test |
|
K7
Work procedures. What they are and why they are important. Back to Grading |
Observation with questions |
|
K8
Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation. Back to Grading |
Observation with questions |
|
K9
The chemistry and mechanical function behind the cleaning process to produce a quality product: stain removal, creasing, colour loss, greying and yellowing; impact on different fabric types. Back to Grading |
Multiple-choice test |
|
K10
Finishing processes and how they impact on finished product quality and on different fabric types. Back to Grading |
Multiple-choice test |
|
K11
Healthcare sector. Decontamination in laundering quality standards: Risk and Bio-Contamination in the Laundry Environment (British Standard European Norm BS EN 14065), Decontamination of Linen in health and social care (Health Technical Memorandum HTM 01-04), and BS EN 13795. Surgical drapes, gowns and clean air suits used as medical devices for patients, clinical staff, and equipment. Back to Grading |
Multiple-choice test |
|
K12
Food sector. Risk and Bio-Contamination Control (RABC). Processes required to remove foreign bodies and risk of biological cross-contamination. Back to Grading |
Multiple-choice test |
|
K13
Workwear performance standards of garments: ISO 20471 High Visibility, ISO 11612 Protection against Heat and Flame, ISO 11611 Protection against welding and allied processes, and BS EN 13034 Protective clothing against liquid chemicals. Back to Grading |
Multiple-choice test |
|
K14
Clean room: control measures for product and people exposure and BS EN 13795. Back to Grading |
Multiple-choice test |
|
K15
Continuous Batch Washer (CBW) and Continuous Tunnel Washer (CTW) health and safety. The Textile Services Association (TSA) code of practice on the safe access and entry to a CBW and CTW. Back to Grading |
Multiple-choice test |
|
K16
International care label symbols, garment labelling, and different types of fibres and fabrics for professional industrial cleaning. Back to Grading |
Multiple-choice test |
|
K17
Types of dry-cleaning solvents and their safe handling, standards for use, storage, and disposal. Back to Grading |
Multiple-choice test |
|
K18
Stain classification. Removal techniques for different stains. Back to Grading |
Multiple-choice test |
|
K19
Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K20
Basic continuous improvement processes. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K21
Digital technology in the industry: stock management information systems, and equipment digital interfaces. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K22
Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K23
Performance targets. Work organisation and time management techniques. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K24
Communication techniques: verbal and written. Back to Grading |
Observation with questions |
|
K25
Principles of good team working. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K26
Equality, diversity, and inclusion in the workplace. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K27
Documentation requirements for the role. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Skill | Assessment methods |
|---|---|
|
S1
Follow work instructions - verbal or written. Back to Grading |
Observation with questions |
|
S2
Organise and prioritise work. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S3
Follow health and safety procedures in line with regulations, standards, and guidance. Back to Grading |
Observation with questions |
|
S4
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S5
Identify and segregate resources for reuse, recycling, and disposal. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S6
Comply with laundry industry regulations, standards, and guidance. Back to Grading |
Observation with questions |
|
S7
Follow work procedures. Back to Grading |
Observation with questions |
|
S8
Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal. Back to Grading |
Observation with questions |
|
S9
Check equipment and machinery. Back to Grading |
Observation with questions |
|
S10
Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Back to Grading |
Observation with questions |
|
S11
Conduct quality checks for example, identify any rejects or rewash, inspect items for damage. Back to Grading |
Observation with questions |
|
S12
Sort and pack items. Back to Grading |
Observation with questions |
|
S13
Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S14
Use information technology. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S15
Communicate with others for example, internal and external customers, colleagues, and managers. Back to Grading |
Observation with questions |
|
S16
Apply team working principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S17
Record task information (text or data) - paper based or electronic. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S18
Carry out and record learning and development activities. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Put health and safety first. Back to Grading |
Observation with questions |
|
B2
Consider the environment when using resources and carrying out processes. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B3
Take ownership of given work. Back to Grading |
Observation with questions |
|
B4
Team-focus to meet work goals. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B5
Support an inclusive workplace for example, respectful of different views. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B6
Adapt to changing work requests. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B7
Seek learning and development opportunities. Back to Grading |
Interview underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Task organisation
S1 B3 |
None |
Follow work instructions - verbal or written. (S1) |
Take ownership of given work. (B3) |
|
Work environment
K4 S3 B1 |
Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness. (K4) |
Follow health and safety procedures in line with regulations, standards, and guidance. (S3) |
Put health and safety first. (B1) |
|
Machinery and equipment
K8 S9 S10 |
Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation. (K8) |
Check equipment and machinery. (S9) Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. (S10) |
None |
|
Commercial laundry operations
K7 S6 S7 S8 S11 S12 |
Work procedures. What they are and why they are important. (K7) |
Comply with laundry industry regulations, standards, and guidance. (S6) Follow work procedures. (S7) Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal. (S8) Conduct quality checks for example, identify any rejects or rewash, inspect items for damage. (S11) Sort and pack items. (S12) |
None |
|
Communication
K24 S15 |
Communication techniques: verbal and written. (K24) |
Communicate with others for example, internal and external customers, colleagues, and managers. (S15) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Commercial laundry industry
K1 |
The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors. (K1) |
None |
None |
|
Commercial laundry operative's role
K2 S18 B7 |
The commercial laundry operative role and responsibilities. Limits of autonomy. (K2) |
Carry out and record learning and development activities. (S18) |
Seek learning and development opportunities. (B7) |
|
Work organisation
K23 S2 B6 |
Performance targets. Work organisation and time management techniques. (K23) |
Organise and prioritise work. (S2) |
Adapt to changing work requests. (B6) |
|
Environment and sustainability
K5 S4 S5 B2 |
Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste. (K5) |
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. (S4) Identify and segregate resources for reuse, recycling, and disposal. (S5) |
Consider the environment when using resources and carrying out processes. (B2) |
|
Common faults and problem solving
K19 S13 |
Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production. (K19) |
Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements. (S13) |
None |
|
Continuous improvement
K20 |
Basic continuous improvement processes. (K20) |
None |
None |
|
Documentation
K27 S17 |
Documentation requirements for the role. (K27) |
Record task information (text or data) - paper based or electronic. (S17) |
None |
|
Digital technology and Information technology
K21 K22 S14 |
Digital technology in the industry: stock management information systems, and equipment digital interfaces. (K21) Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security. (K22) |
Use information technology. (S14) |
None |
|
Team working
K25 K26 S16 B4 B5 |
Principles of good team working. (K25) Equality, diversity, and inclusion in the workplace. (K26) |
Apply team working principles. (S16) |
Team-focus to meet work goals. (B4) Support an inclusive workplace for example, respectful of different views. (B5) |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.1 | standard, funding band and end-point assessment plan revised | 22/10/2022 | Not set | Not set |
| 1.0 | Approved for delivery | 22/06/2018 | 21/10/2022 | Not set |
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