Key information

  1. Reference: ST0384
  2. Date updated: 25/01/2023
  3. Level: 3
  4. Route: Business and administration
  5. Regulated occupation: No
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Details of the occupational standard

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T-Levels logoT Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.

Occupation summary

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Typical job titles include:

Supervisor Team Leader Project Officer Shift Supervisor Foreperson Foreman Shift Manager



K1: Leading People: Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Back to Duty

K2: Managing People: Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Back to Duty

K3: Building Relationships: Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. Back to Duty

K4: Communication: Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. Back to Duty

K5: Operational Management: Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. Back to Duty

K6: Project Management: Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. Back to Duty

K7: Finance: Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. Back to Duty

K8: Awareness of self: Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence Back to Duty

K9: Management of self: Understand time management techniques and tools, and how to prioritise activities and approaches to planning Back to Duty

K10: Decision making: Understand problem solving and decision making techniques, and how to analyse data to support decision making. Back to Duty


S1: Leading People: Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Back to Duty

S2: Managing People: Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Back to Duty

S3: Building relationships: Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Back to Duty

S4: Communication: Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. Back to Duty

S5: Operational Management: Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Back to Duty

S6: Project Management: Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Back to Duty

S7: Finance:Applying organisational governance and compliance requirements to ensure effective budget controls. Back to Duty

S8: Self Awareness: Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Back to Duty

S9: Mangement of Self: Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. Back to Duty

S10: Decision making: Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required. Back to Duty


B1: Takes responsibility: Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Back to Duty

B2: Determination when managing difficult situations. Back to Duty

B3: Inclusive: Open, approachable, authentic, and able to build trust with others. Seeks views of others. Back to Duty

B4: Agile: Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Back to Duty

B5: Professionalism: Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values Back to Duty

T Level in management and administration

Qualification type: T Level

Qualification level: 3

Awarding organisation: City & Guilds

Approval date: 02/12/2021

Available from: 01/09/2022

Occupational specialism: Team leadership/management

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Aligned occupational standards

ST0384 Team leader or supervisor

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