Key information

  1. Reference: ST0150
  2. Date updated: 14/04/2022
  3. Level: 3
  4. Route: Engineering and manufacturing
  5. Regulated occupation: No
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Details of the occupational standard

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T-Levels logoT Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.

Occupation summary

The engineer will install and service a range of domestic and/or commercial equipment from washing machines and micro-wave ovens in the kitchen, laundrette or restaurant to television and audio equipment in the living room. The influence of computers in controlling washing machines and providing television, have brought the installation and service requirements of these products together. In the near future, the ‘smart home’ will give wireless control of these products and link their requirements still closer. To meet the needs of these ‘smart’ products, it is essential that the engineer is I.T. literate and has an understanding of all aspects of connectivity, with the ability to make and troubleshoot I.P. connections to routers, Bluetooth and Wi-Fi connections, in both domestic and commercial situations. The engineer must also be capable in the usage of “Apps”. Technology is developing at a rapid rate and the range of products requiring the engineers skills will expand and require the engineer to maintain and update their knowledge and skills to meet these future needs. Many products will be integrated into the ‘smart home’ in the future and talk to each other through the “Internet of Things” giving the engineer a secure and profitable future. As most of the work is carried out in the customer’s home or business, the engineer has to be polite, well dressed and have appropriate customer facing skills. The work will be interesting and varied giving the opportunity to work with a wide range of people in differing environments. The engineer should have an enquiring mind and be able to follow a logical sequence of mechanical events or electrical tests. Following the Apprenticeship, the engineer will have additional training if they are working on gas appliances or working in specific commercial premises, they may also have the opportunity to take additional qualifications to further develop their skills and extend their prospects into management, training or development.

Typical job titles include:

Installer Service engineer Service technician



K1: Health & safety regulations and practices relevant to the role. Back to Duty

K2: Testing to EU/BS Product Standards.( oven internal temperature & surface temperature tests) Back to Duty

K3: PAT (Portable Appliance Testing) Back to Duty

K4: Customer care techniques including any particular company policies. Back to Duty

K5: Environmental legislation ie WEEE (Waste Electrical & Electronic Equipment) Directive. Back to Duty

K6: Health and safety regulations and practices including waste carriage regulations and Electrostatic Discharge (ESD). Back to Duty

K7: Electrical services, utility services, signal requirements and network connections. Back to Duty

K8: Manufacturer™s installation requirements eg: Ventilation, building strength, viewing distance and other site requirements. Back to Duty

K9: The operating principles and products operating sequence. Back to Duty

K10: The function of software in the operation of the product. Back to Duty

K11: Manufacturer™s service manuals as appropriate. Back to Duty

K12: The importance of van stock maintenance. Back to Duty

K13: The principles by which the product operates to help diagnose the faulty area and component or software.  Back to Duty


S1: Observe health and safety regulations and procedures including: Back to Duty

S2: Apply electrical safety tests. Back to Duty

S3: Avoid the hazard left by residual energy. Back to Duty

S4: Ensure all tools and equipment are safe and fit for purpose. Back to Duty

S5: Understand and apply EU/BS product standards. Back to Duty

S6: Apply Portable Appliance Testing. Back to Duty

S7: Identify and use the appropriate mode of communication and be able to deal with and listen to customers. Back to Duty

S8: Comply with health and safety procedures to protect colleagues, customers and their family. Back to Duty

S9: Resolve disputes and know who to report to in case of problems. Back to Duty

S10: Research and apply environmental legislation that is current and appropriate to installations and repairs. Back to Duty

S11: Advise customers on energy saving practices and choosing environmentally friendly purchases in the future. Back to Duty

S12: Use the correct lifting techniques. Back to Duty

S13: Apply safe stowing procedures. Back to Duty

S14: Fit / remove safety bolts. Back to Duty

S15: Deliver product. Back to Duty

S16: Agree suitable site, with customer, for installation. Back to Duty

S17: Carry out electrical safety tests. Back to Duty

S18: Install product to manufacturer's regulations. Back to Duty

S19: Make network connections including WiFi, Internet and blue tooth. Back to Duty

S20: Demonstrate product to customer's satisfaction ensuring customer can operate product. Back to Duty

S21: Complete paperwork including re-call registration if agreed with customer. Back to Duty

S22: Select, use and apply diagnostic tools and aids to locate fault. Back to Duty

S23: Ensure that there is not a primary reason for fault occurring. Back to Duty

S24: Ensure replacement components are correct and meet specification. Back to Duty

S25: Replace components or reinstate software using correct sequence, appropriate tools and techniques. Back to Duty

S26: Ensure no damage to other components. Back to Duty

S27: Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer. Back to Duty

S28: Communicate technical findings and Product / claim investigations, both verbally and in writing. Back to Duty

S29: Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products Back to Duty

S30: Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults. Back to Duty

S31: Understand and apply the principles behind product connectivity Back to Duty

S32: Understand and complete Network & Router set-up Back to Duty

S33: Relate performance to speed and/or set-up of the customer network Back to Duty

S34: Understand Apps and use them in product function & troubleshooting Back to Duty


B1: Giving a good impression of their employer and themselves by being polite and appropriately dressed. Back to Duty

B2: Having a friendly greeting and manner to colleagues and customers Back to Duty

B3: Showing respect for customer™s property and possessions Back to Duty

B4: Having concern for the safety of colleagues, customers, their family and pets Back to Duty

B5: Continuing ˜personal professional development™ in an industry that is changing rapidly Back to Duty

B6: Developing a trusting relationship with customers and colleagues Back to Duty

T Level in building services engineering for construction

Qualification type: T Level

Qualification level: 3

Awarding organisation: City & Guilds

Approval date: 17/12/2020

Available from: 01/09/2021

Occupational specialism: Electrical and electronic equipment engineering

Product page

Aligned occupational standards

ST0150 Electrical, electronic product service and installation engineer

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