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["Quick reference guide to KSB mapping",null,"Table to assist with B11-13",null,null,"Ed2"]
[null,null,"Reference","Name of occupational standard"]
["1. START HERE",null,"ST0127","Network engineer (level 4) (ST0127)"]
["Awarding body:"]
["NCFE"]
["Qualification name:"]
["NCFE Level 4 Diploma: Network Engineer (Higher Technical Qualification) (603/7749/5)"]
["Programme title if applicable:"]
["n/a"]
["Please select the occupational standard(s) you are mapping in this spreadsheet","Dropdown Options"]
["Standard 1 - select from the dropdown list to the right","ST0127"]
["Standard 2 - select from the dropdown list to the right"]
["Standard 3 - select from the dropdown list to the right"]
["If your qualification maps to more than three occupational standards, please contact us at HTQ.approvals@education.gov.uk"]
[]
["2. GUIDE TO KSB MAPPING  "]
["Awarding bodies must demonstrate that a qualification will enable a person to demonstrate that they have attained as many of the knowledge, skills and behaviours set out in the standard as may be reasonably expected by undertaking a course of education. "]
[]
["Before you begin, please list your qualification modules in the 'Structure' tab."]
["1. You can map your qualification to one or more occupational standards. "]
["2. Select the occupational standard(s) you wish to map to your qualification by clicking the blue STxxxx link in the reference column, to the right."]
["3. When the occupational standard opens, double check the name of the standard is correct. "]
["4. Please respond to each KSB statement."]
["5. Populate the Detailed page/paragraph reference, KSB coverage, Evidence, Assessment method and Supporting comments/rationale columns, as shown in the example below. "]
["6. Please be as specific as possible about which content in the qualification aligns to each KSB statement. "]
["7. You may delete sheets/tabs that are not relevant to  your qualification. "]
["8. Submit the completed spreadsheet along with any documents you have cited in the 'EVIDENCE UPLOAD' part of the application form. Where we have capacity we are happy to feedback on early drafts of your KSB mapping."]
["9. Please contact HTQ.approvals@education.gov.uk if you need further help or guidance on mapping."]
[]
["3. EXAMPLE OF KSB MAPPING"]
["Please see the KSB mapping examples to the right. ","KSB Number","This is the list of KSB statements","Where in the qualification is the content? \nIndicate the reference document(s)/module(s)/unit(s) and page/paragraph number(s) you are citing as evidence of coverage","Select the coverage from the drop down list","Paste or type clear evidence supporting your KSB coverage. For example, learning outcomes or indicative module content","Provide information on how this KSB is assessed, i.e. the method of assessment used.  ","Provide comments and/or a rationale to support the evidence you have cited. If the KSB mentions key terms not explicitly referenced in your evidence, please explain how they are covered. If you have partially met or not met a KSB, provide a rationale to support your judgement"]
[null,"KSB","KSB Statement ","Detailed page/paragraph reference","KSB coverage","Evidence","Assessment method","Supporting comments/rationale"]
[null,"K1","Understand the background legislation and regulatory frameworks (such as IBL 188) relating to the occupation. ","Module 1.1 Legal and Ethical Considerations; p44-45, para 4-7.\nModule 4.2 Professional Issues and CPD; p9, para 3-4. \nQualification specification p4.","FULLY MET","MO1.1 LO3 Understand and critically reflect on legislation relating to and affecting the occupation.\nIndicative content\nLegal background; legislation; role of industry bodies; national/international considerations. \n\nMO4.2 LO2 Understand the importance of staying up to date with professional developments in the field, including legal frameworks, industry best practice, guidelines and relevant standards. ","Students are required to produce a written report using a brief provided. Within this report students are expected to cover relevant laws, legislation and industry body standards relevant to the brief. ","The detailed coverage of relevant law and legislation is taught in Year 1. It is covered again in Year 2, where learners reflect on it from a  professional perspective. The national regulatory framework and industry body standards (e.g. IBL 188) are covered in detail. "]
[null,"K2","The principles, features and differences of waterfall and agile methodologies for project delivery and software development.","Module 3. Software development; p.6, para 4-7.","FULLY MET","MO3 LO 1 Critically analyse and evaluate approaches to software development methodologies. Theory, method and application.\n\nIndicative content \nUse of different software methodologies; matching methodology to function. \nA range of software methodologies are covered and applied to software problems.","K2 is assessed via a project. Within this project students will be expected to demonstrate practical application and produce written project report(s) which evidence methodologies and methods. ","Waterfall and agile are not explicitly referred to in the LO or indicative content, although they are both fully covered in this module. We cover four approaches to software development, providing background, theory and practical applications. Learners will get 'hands on' experience of evaluating waterfall and agile, including their use in real-world problem solving and project delivery."]

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["Return to Guide"]
["Please list all the modules in the qualification",null,null,null,null,null,null,null,null,null,null,"Response"]
["Does every possible combination of modules/units/pathways ensure that a learner achieves competence in the occupation(s) which the TQ is in respect of and for which the Institute has published an occupational standard "]
[]
["Note: If a module is not aligned/mapped to an occupational standard it is classed as additional content"]
[]
["Assessment Component","Themes Covered","Full-Time Year","Part-Time Year","Core/Option","Mapped to Standard(s)","Credits","Level","Delivery Method","Delivery comments"]
["1: ORSPA: Multi site networking assessment","1, 2, 4, 5, 6","Year 1","Year 2","Core ","ST0127","n/a",4,"Provider setting (e.g. classroom)","100% classroom"]
["2: Physical hardware assessment","1, 3, 4, 6, 7","Year 1","Year 2","Core ","ST0127","n/a",4,"Provider setting (e.g. classroom)","100% classroom"]
["3: Multiple choice question paper","1, 2, 3, 4, 7","Year 1","Year 2","Core ","ST0127","n/a",4,"Provider setting (e.g. classroom)","100% classroom"]
["4: Virtual network assessment","1, 4, 6, 7","Year 1","Year 2","Core ","ST0127","n/a",4,"Provider setting (e.g. classroom)","100% classroom"]

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[null,"Network engineer (level 4) (ST0127)"]
[null,"Return to Guide"]
["KSB","KSB Statement ","Detailed page/paragraph reference","Documents Present","KSB coverage","Evidence","Assessment method","Supporting comments/rationale"]
[null,"Knowledge"]
["K1","K1: the causes and consequences of network and IT infrastructure failures","Theme 6: Troubleshooting and testing K6.1 Page 36",null,"FULLY MET","K6.1 The learner must understand causes and impact of failures within network and IT infrastructure\n\nIndicative content- causes: malicious, poor or incorrect configuration/implementation, hardware failure, environmental factors, connectivity failure\nImpact: financial, reputational damage, legal liability, confidentiality of data held with IT systems, integrity of IT system, availability of the IT system, denial of service\n","K6.1 Assessment 1 Task 1, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","Detailed coverage added to expand upon causes and consequences of network and IT infrastructure failures faced in the role"]
["K2","K2: the architecture of typical IT systems, including hardware, OS, server, virtualisation, voice, cloud, and applications","Theme 1: Architecture K1.1 Page 17\nK1.2 page 16\nK1.3 Page 17\nK1.4 page 17",null,"FULLY MET","K1.1- The learner must understand the implementation factors of network architecture\n\nIndicative content- availability and continuity of service, secure by design, optimisation of network performance, monitoring, back-up\n\nK1.2- The learner must understand the types of virtualisation and virtualisation management systems applied within network architecture \n\nIndicative content- types of virtualisation and virtualisation management systems, cloud-based virtualisation management systems\n\nK1.3 The learner must understand the architectural considerations and tools used within operating system and application management to meet specific requirements\n\nIndicative content- Considerations, security and tools \n\nK1.4 The learner must understand the types, technologies and protocols of Voice over Internet Protocol (VoIP) architecture within network infrastructure\n\nIndicative content- Types, technology, protocols, QoS","K1.1 Assessment 1 Tasks 1 and 4, Assessment 2 Task 1; K1.2 Assessment 4 Task 1 and 2, Assessment 3; K1.3 Assesment 1 Tasks 2, 3 and 4, Assessment 4 Tasks 1 and 2; K1.4 Assessment 3","Detailed coverage of architecture of typical IT systems covered in this section which includes expanded statements to cover optimisation of network performance incorporating hardware, software, OS, networking, VOIP and applications. Availability and continuity of service content developed to expand upon virtualisation versus physical systems and cloud versus on-premises. Expanded content applied to explore the types of virtualisation and virtualisation management systems applied within network architecture and the associated architectural considerations and tools used within operating systems and application management."]
["K3","K3: the techniques for systems performance and optimisation","Theme 7: Monitoring and maintenance K7.3 Page 40",null,"FULLY MET","K7.3 The learner must understand the appropriate techniques that can be applied to optimise and monitor network performance\n\nIndicative content- Optimisation techniques: traffic shaping – managing bandwidth through a defined ruleset or policy, QoS – prioritisation of specific traffic across a network, load balancing, caching ","K7.3 Assessment 3","Content developed to ensure the learner must understand the appropriate techniques that can be applied to optimise and monitor network performance as part of this theme. Content developed in conjunction with industry professionals includes optimising techniques including traffic shaping, QoS, load balancing and caching (web, CPU, disk and localised distribution and delivery). Elaborated monitoring tools section developed to expand upon packet analyser/sniffer and network orchestration software and management consoles, dashboards and vendor specific hardware management tools."]
["K4","K4: diagnostic techniques and tools to interrogate and gather information regarding systems performance","Theme 6: Troubleshooting and testing K6.3 Page 37",null,"FULLY MET","K6.3 The learner must understand the types of diagnostic techniques and tools used to gather system performance data\n\nIndicative content- analysis of: traffic, network performance, system/application performance, analysis of system logs","K6.3 Assessment 1 Task 3, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","Content developed by industry professionals to expand upon the types of diagnostic techniques and tools used to gather system performance data using analysis of traffic, network performance, system/application performance and analysis of system logs. The term ‘interrogate’ was omitted from the content as the writers felt this term was very aggressive sounding and potentially could be viewed as negative "]
["K5","K5: organizational procedures to deal with recording information effectively and in line with protocols","Theme 2: Legislation, policies and procedures K2.3 Page 27",null,"FULLY MET","K2.3 The learner must understand the factors involved when processing information in compliance with appropriate legislation, policies and procedures \nIndicative content- data storage, data sharing, data deletion, data archiving, data rights","K2.3 Assessment 3","Knowledge of organisational procedures to deal with recording information effectively and in line with protocols developed through the learners understanding of the factors involved when processing information in compliance with appropriate legislation, policies and procedures. Factors explored include data accuracy, storage, sharing, deletion, archiving and rights."]
["K6","K6: Service Level Agreements (SLAs) and their application to delivering network engineering activities in line with contractual obligations and customer service","Theme 4: Stakeholder engagement K4.1 Page 32\nK4.2 page 31",null,"FULLY MET","K4.1- The learner must understand the features of Service Level Agreements (SLAs)\n\nIndicative content- Features of SLAs: scope of work or service, roles and responsibilities of service provider and customer, KPIs, service reviews, support availability, back-up provision, schedule maintenance DR and BCP provision\n\nK4.2- The learner must understand the implementation factors of SLAs to meet stakeholder and organisational requirements\n\nIndicative content- communication with stakeholders, interpretation of stakeholder requirements, organisation and prioritisation of tasks","K4.1 Assessment 3; K4.2 Assessment 3","Content developed in conjunction with industry professionals to investigate the features of SLAs including scope of work, roles and responsibilities of service provider and customer, KPIs, service reviews and availability, back up provision, schedule maintenance, DR and BCP provision and the termination of SLA process. In addition, expanded content developed to further explore communication with stakeholders, interpretation of stakeholder requirements and organisation and prioritisation of tasks. "]
["K7","K7: their role in Business Continuity and Disaster Recovery","Theme 2: Legislation, policies and procedures K2.2 Page 27",null,"FULLY MET","K2.2 The learner must understand the role of a network engineer in business continuity (BC) and disaster recovery (DR) planning \n\nIndicative content- critical asset assessment and prioritisation (hardware, software and services), network design to achieve agreed Recovery Time Objectives (RTOs) for assets, back-up schedule design to meet Recovery Point Objectives (RPOs), establishing agreed communication requirements with stakeholders, critical response team responsibilities, monitoring and testing","K2.2 Assessment 1 Task 4","Content developed to understand the role of a network engineer in business continuity (BC) and disaster recovery (DR) planning. Areas developed in conjunction with industry professionals include critical asset assessment and prioritisation of hardware, software and services, network design to achieve agreed Recovery Time Objectives (RTOs) for assets, back-up schedule design to meet Recovery Point Objectives (RPOs), establishing agreed communication requirements with stakeholders, critical response team responsibilities and monitoring and testing."]
["K8","K8: the purposes and uses of ports and protocols","Theme 1: Architecture K1.7 Page 20",null,"FULLY MET","K1.7 The learner must understand the application of related ports and protocols\n\nIndicative content- Ports, protocol and application","K1.7 Assessment 2 Tasks 1 and 2","Content developed to cover the protocol and application for industry standard ports (ports 20-5061)."]
["K9","K9: devices, applications, protocols, and services at their appropriate OSI and/or TCP/IP layers","Theme 1: Architecture K1.5 Page 18 ",null,"FULLY MET","The learner must understand the utilisation of protocols at the appropriate layer of the TCP/IP and OSI models\n\nIndicative content- TCP/IP, OSI, Applications and protocols, Devices","K1.5 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","Content developed to include the applications, protocols and devices for TCP/IP and OSI models."]
["K10","K10: the concepts and characteristics of routing and switching","Theme 1: Architecture K1.9 Page 22",null,"FULLY MET","K1.9 The learner must understand the concepts and characteristics of switching and routing in networking\n\nIndicative content- Switching, Multilayer Switching (MLS), Routing: static routing, dynamic routing","K1.9 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Task 1 and 2","Content developed to increase the learners understanding of concepts and characteristics of switching and routing including expanded content to cover multilayer switching and static and dynamic routing. "]
["K11","K11: the characteristics of network topologies, types, and technologies.","Theme 1: Architecture K1.10 Page 23\nK1.11- Page 23\nK1.12- Page 23",null,"FULLY MET","K1.10 The learner must understand the characteristics of hierarchical network architecture and tiered network topologies\n\nIndicative content- Characteristics of hierarchical network architecture: scalable resilient \nStructured layers of hierarchical network architecture: core layer, distribution layer, access layer\n\nK1.11- The learner must understand the functions of network technologies\n\nIndicative content - Network Access Control (NAC), VLANs, Spanning Tree Protocol (STP), traffic filtering, QoS, Intrusion Detection and Prevention Systems (IDPS)\n\nK1.12- The learner must understand the types and roles of network border services in network design \n\nIndicative content- default gateways, web gateway, firewall, Next-Generation Firewall (NGFW), Demilitarized Zone (DMZ)","K1.10 Assessment 1 Task 1 and 4, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2; K1.11 Assessment 1 Tasks 1, 2, 3 and 4; K1.12 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 3, Assessment 4 Tasks 1 and 2","Content developed with industry professionals to expand on the characteristics of hierarchical network architecture including the commonly used layers in industry (core, distribution and access) and their associated network topologies, types and functions and types and roles of network border services in network design. "]
["K12","K12: wireless technologies and configurations.","Theme 1: Architecture K1.13 Page 24",null,"FULLY MET","The learner must understand the types and configuration factors of wireless technologies within network architecture\nIndicative content- wireless technologies and associated configuration factors","K1.13 Assessment 3","\nExpanded to include the different configuration factors associated with wireless technologies within network architecture and the commonly used types. Factors include capacity management, distance, antennae design, interference, environmental factors, security, license, and frequency "]
["K13","K13: cloud concepts and their purposes.","Theme 1: Architecture K1.14 Page 24",null,"FULLY MET","The learner must understand the implementation and optimisation of cloud concepts \n\nIndicative content- cloud concepts: types of cloud deployment, types of service:\ncloud implementation: assessment of current infrastructure, selection of appropriate services, infrastructure preparations\ncloud optimisation: workload and associated costs, performance and scalability requirements of the organisation, resilience and continuity of service and systems, power requirements and consumption","K1.14 Assessment 3","Knowledge in K1.14 covers cloud concepts and their purposes. following a discussion with industry professionals it was agreed that learners should have an understanding of cloud implementation and optimisation and their associated factors which have been included within this knowledge statement."]
["K14","K14: functions of network services","Theme 1: Architecture K1.6 Page 18",null,"FULLY MET","K1.6 The learner must understand the network services provided by protocols at each layer of the TCP/IP model\n\nIndicative Content- The learner must understand the network services provided by protocols at each layer of the TCP/IP model\n\nApplication layer: Dynamic Host Configuration Protocol (DHCP) and addressing, Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), Server Message Block (SMB), Network Basic Input/Output System (NetBIOS):\nTransport layer: Transmission Control Protocol (TCP), User Datagram Protocol (UDP):\nNetwork access: Virtual Local Area Network (VLAN), Virtual Routing and Forwarding (VRF), Medium Access Control (MAC), Logical Link Control (LLC):\nNetwork layer: IP – IPv4 and IPv6, Network Address Translation (NAT), Internet Control Message Protocol (ICMP), Routing Information Protocol (RIP):","K1.6 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","Content developed to investigate the protocols at each layer of the TCP/IP model and expanded to include the factors of application, transport and network layers and industry standard network access types"]
["K15","K15: the different types of network maintenance","Theme 7: Monitoring and maintenance K7.1 Page 39",null,"FULLY MET","The learner must understand the purpose of different types of network maintenance (proactive and reactive)\n\nIndicative content- \nmonitoring, tuning and optimising to improve network performance, planning for network upgrades and growth, ensure and maintain compliance, scheduled implementation of new hardware and software, system lifecycle management, corrective action based on fault or failure, change in circumstances and requirements","K7.1 Assessment 3","Content developed in conjunction with industry professionals which allows the learner to gain understanding of the different types of network maintenance (proactive/reactive) through exploration of their individual purpose"]
["K16","K16: how current legislation relates to or impacts occupation","Theme 2: Legislation, policies and procedures K2.1 Page 27",null,"FULLY MET","K2.1 The learner must understand the appropriate legislation and policies which impact organisational procedures \n\nIndicative content- Related organisational policies and impact of: Data Protection Act 2018, Computer Misuse Act 1990, Health and Safety at Work etc Act 1974, Waste Electrical and Electronic Equipment (WEEE) Regulations 2013 ","K2.1 Assessment 3","The industry professionals working on the development of content agreed current legislation must include Data Protection Act 2018, Computer Misuse Act 1990, Health and Safety at Work etc Act 1974 and Waste Electrical and Electronic Equipment (WEEE) Regulations 2013 to prepare the learner for the workplace.  Each act has been expanded to detail the organisational policies linked to each act and how they impact related policies."]
["K17","K17: troubleshooting methodologies for network and IT infrastructure","Theme 6: Troubleshooting and testing K6.2 Page 36",null,"FULLY MET","K6.2 The learner must understand causes and impact of failures within network and IT infrastructure\n\nIndicative content- Causes: malicious, poor or incorrect configuration/implementation, hardware failure, environmental factors (for example, power outage, flooding), connectivity failure\nImpact: financial, reputational damage, legal liability, confidentiality of data held with IT systems, integrity of IT system availability of the IT system","K6.2 Assessment 1 Task 3, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","Content developed which would allow the learner to understand troubleshooting techniques and testing methods applied within a network. Industry professionals involved in the development of content agreed industry standard testing methods to be concept testing, penetration testing, configuration testing, peak load testing, volume testing and usability testing. Each of these testing types has a description following discussions in development sessions and additional industry reviews. Troubleshooting techniques have been explored alongside the most commonly used techniques"]
["K18","K18: how to integrate a server into a network","Theme 5: Hardware and software implementation K5.1 Page 34",null,"FULLY MET","K5.1 The learner must understand the integration factors for implementing a server into a network\n\nIndicative content- define server specifications, assessment of current infrastructure: users, traffic, hardware needs, software needs, configurations, configuring DNS, configuring NTP, contractual agreements, synchronising of data and services","K5.1 Assessment 1 Tasks 1 and 4","Detailed content developed to allow the learner to understand the integration factors for implementing a server into a network. Expanded content requires the learner to define server specification including hardware and software requirements and assessment of current infrastructure and their associated users, traffic, hardware/software needs and commonly used configurations"]
["K19","K19: the types of security threats to networks and IT infrastructure assets","Theme 3: Security K3.1 Page 29",null,"FULLY MET","K3.1 The learner must understand the types of security threats and mitigation on IT infrastructure\n\nIndicative content- security threat types: active threat – threat to the integrity and availably of the system with deliberate action to modify transmitted or stored data:\npassive threat – threat to the confidentiality of data; data is observed and copied without modification or damage to system\nmitigation controls:\n\n","K3.1 Assessment 3","The types of security threats to networks and IT infrastructure assets expanded to include active and passive threats and their associated descriptions and types. In addition , Expanded upon the content to include the commonly used mitigation controls in industry "]
["K20","K20: how to use tools to automate network tasks","Theme 7: Monitoring and maintenance K7.4 Page 40",null,"FULLY MET","K7.4 The learner must understand the considerations for the potential for automation of common network tasks \n\nIndicative content- considerations: requirements of task, functionality of system, tools available for automation\ncommon network tasks: software and image deployment, update/patch management and deployment, vulnerability and compliance scanning, back-up, virus scanning","K7.4 Assessment 3","Detailed coverage developed to explore the considerations for the potential for automation of common network tasks and descriptions added to both points"]
["K21","K21: approaches to change management","Theme 7: Monitoring and maintenance K7.2 Page 39",null,"FULLY MET","K7.2 The learner must understand the requirements and implementation of change management on the network engineering role\n\nIndicative content - Identification, planning, assessment/approval, implementation, review, closure:","K7.2 Assessment 3","Detailed coverage developed to expand upon the requirements and implementation of change management and the associated requirements attached to each including identification, planning, assessment/approval, implementation and review. "]
[null,"Skills"]
["S1","S1: apply the appropriate tools and techniques when securely operating and testing Networks","Theme 2: Legislation, policies and procedures S2.1 Page 28",null,"FULLY MET","S2.1 The learner must be able to operate securely in compliance with appropriate legislation, policies and processes when completing network tasks\n\nIndicative content- assess the requirements of the task, review the associated legislation and policy parameters, identify appropriate SOPs, complete task in compliance with policy and SOPs","S2.1 Assessment 1 Task 4","The learner is given the opportunity to apply the appropriate tools and techniques when securely operating and testing Networks through assessing the requirements of the task, reviewing the associated legislation and policy parameters, identify appropriate SOPs and complete task in compliance with policy and SOPs in compliance with appropriate legislation, policies and processes"]
["S2","S2: install and configure the elements required to maintain and manage a secure Network","Theme 5 Hardware and software implementation S5.1 Page 35",null,"FULLY MET","S5.1 The learner must understand the integration factors for implementing a server into a network\n\nIndicative content- define server specification, assessment of current infrastructure","S5.1 Assessment 1 Tasks 3 and 4","In this skills statement the learner will install and configure components of a secure network to meet requirements ensuring they review specification requirements, create installation plan, install the new components in line with plan, install the new components in line with plan, test network against agreed requirements"]
["S3","S3: implement techniques to monitor and record systems performance in line with defined specifications","Theme 7: Monitoring and maintenance S7.2 Page 41",null,"FULLY MET","S7.2 The learner must be able to implement techniques to optimise performance to meet specification requirements\n\nIndicative content- review the specification requirements, assess requirements against current performance, implement appropriate optimising techniques, test new system performance and review against specification requirements\n","S7.2 Assessment 1 Tasks 2 and 3, Assessment 2 Task 1, Assessment 4 Task 1","In this expanded skills statement the learner is expected to implement techniques to optimise performance to meet specification requirements including a review the specification requirements, assess requirements (company and technical) against current performance, implement appropriate optimising techniques and test new system performance and review against specification requirements"]
["S4","S4: maintain security and performance of the system against known and standard threats","Theme 3: Security S3.1 Page 30",null,"FULLY MET","S3.1 The learner must understand the types of security threats and mitigation on IT infrastructure\n\nIndicative content- security threat types:\nactive threat – threat to the integrity and availably of the system with deliberate action to modify transmitted or stored data:\npassive threat – threat to the confidentiality of data; data is observed and copied without modification or damage to system, mitigation controls:","S3.1 Assessment 2 Task 1, Assessment 3, Assessment 4 Tasks 1 and 2","It is a requirement for the learner to be able to maintain the security and performance of a network from security threats through assessing current performance against network and security baseline, check physical security systems, apply the appropriate mitigation controls to threats, complete appropriate maintenance tasks, review and maintain firewall rules, set logging and traps, apply network automated network monitoring tools and apply required updates to operating systems and device software. In addition to these skills, it is a requirement for the learner to remove and disable unused services and update malware threat databases "]
["S5","S5: apply the appropriate tools and techniques to identify systems performance issues","Theme 6: Troubleshooting and testing S6.2 Page 37",null,"FULLY MET","S6.2 The learner must be able to apply the appropriate techniques and tools to identify systems performance issues \n\nIndicative content- review system performance, apply the appropriate diagnostic techniques and tools, identify and record potential system performance issues","S6.2 Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","This skills statement requires the learner to apply the appropriate techniques and tools to identify systems performance issues through review system performance, applying the appropriate diagnostic techniques and tools which have been determined as analysis of traffic, analysis of network performance, identify and record potential system performance using industry professionals. The learner is also required to identify and record potential system performance. "]
["S6","S6: apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults","Theme 6: Troubleshooting and testing\nS6.1 Page 37\nS6.3 Page 38",null,"FULLY MET","S6.1 The learner must be able to apply testing methods to a network \n\nIndicative content- assess and record the current network performance, identify components to be tested, select and apply appropriate testing method, review test results against recorded network performance \n\n\nS6.3 The learner must be able to troubleshoot performance issues and take appropriate action to support solution \n\nIndicative content- analyse available performance issue data, isolate issue to determine root cause, document issue, take appropriate action to support solution, record outcomes","S6.1 Assessment 1 Task 1, Assessment 2 Task 1, Assesment 4 Tasks 1 and 2","This skill statement has been developed to ensure the learner can troubleshoot performance issues which have been determined following   analysis of available performance issue data. They will go on to isolate the issue to determine root cause and document the issues and take appropriate action to support solution in addition to recording any outcomes through applying testing methods to a network "]
["S7","S7: communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to good customer service standards","Theme 4: Stakeholder engagement S4.5 Page 33",null,"FULLY MET","S4.5 The learner must be able to communicate and record outcome information to stakeholders in line with specific requirements \n\nIndicative content- clarify stakeholder requirements for presentation of outcome, create the communication, communicate appropriately with the required stakeholders, accurately record outcome details in compliance with organisational procedures","S4.5 Assessment 2 Task 2","The learner will communicate and record outcome information to stakeholders in line with specific requirements which have been determined as clarify stakeholder requirements for presentation of outcome, creating the communication, communicate appropriately with the required stakeholders and accurately record outcome details in compliance with organisational procedures"]
["S8","S8: upgrade, apply and test components to systems configurations ensuring that the system meets the organisation's requirements and minimises downtime. This should include backup processes.","Theme 5: Hardware and software implementation S5.2 Page 35",null,"FULLY MET","The learner must be able to upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements\n\nIndicative content- review of system to identify what needs upgrading, review implications of potential upgrades, develop and agree upgrade plan with stakeholders, upgrade hardware/software resources based on upgrade plan, test upgrade based on agreed upgrade plan","S5.2 Assessment 1 Tasks 2, 3 and 4","The learner is required to upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements. This skill statement requires the learner to carry out a review of a system to identify what need to be upgraded, review implications of potential upgrades, develop and agree upgrade plan with stakeholders, upgrade hardware/software resources based on upgrade plan and test upgrade based on agreed upgrade plan"]
["S9","S9: record task details whether face-to-face, remote or in writing in line with ogranisational requirements","Theme 4: Stakeholder engagement S4.4 Page 32",null,"FULLY MET","S4.4 The learner must be able to accurately record progress of tasks across a range of communication types in line with organisational requirements\n\nIndicative content- determine appropriate method of recording based on communication type, accurately record task details in compliance with organisational and stakeholder requirements","S4.4 Assessment 1 Task 4, Assessment 2 Task 2","Skills statement S4.4 requires the learner to accurately record progress of tasks across a range of communication types in line with organisational requirements including determine appropriate method of recording based on communication types (face-to-face, remote, written) and accurately record task details in compliance with organisational and stakeholder requirements. "]
["S10","S10: interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements","Theme 4: Stakeholder engagement S4.2 Page 32",null,"FULLY MET","S4.2 The learner must be able to interpret and accurately implement requirements from different types of stakeholders\n\nIndicative content- identify stakeholder types, assess requirements of stakeholders, create appropriate action plan, implement action plan, review outcome against requirements","S4.2 Assessment 2 Tasks 1 and 2, Assessment 4 Tasks 1 and 2","The learner must be able to accurately record progress of tasks across a range of communication types in line with organisational requirements including determine appropriate method of recording based on communication types (face-to-face, remote, written) and accurately record task details in compliance with organisational and stakeholder requirements"]
["S11","S11: monitor, identify and implement required maintenance procedures","Theme 7: Monitoring and maintenance S7.5 Page 42",null,"FULLY MET","S7.5 The learner must be able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network\n\nIndicative content- monitor and review performance, plan and schedule regular maintenance tasks, configure appropriate alerts and error reporting, implement regular security and compliance scanning, plan system lifecycle management","S7.5 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Task 1","This skill statement allows the learner to demonstrate they are able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network. These skills are gained through being able to monitor and review performance, plan and schedule regular maintenance tasks, configure appropriate alerts and error reporting, implement regular security and compliance scanning and plan system lifecycle management."]
["S12","S12: implement techniques to optimise systems performance in line with defined specifications","Theme 7: Monitoring and maintenance S7.5 Page 42",null,"FULLY MET","S7.5 The learner must be able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network\n\nIndicative content- monitor and review performance, plan and schedule regular maintenance tasks, configure appropriate alerts and error reporting, implement regular security and compliance scanning, plan system lifecycle management","S7.5 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Task 1","This skill statement allows the learner to demonstrate they are able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network. These skills are gained through being able to monitor and review performance, plan and schedule regular maintenance tasks, configure appropriate alerts and error reporting, implement regular security and compliance scanning and plan system lifecycle management."]
["S13","S13: organise and prioritise clients/stakeholders' requests in line with SLAs and organization processes","Theme 4: Stakeholder engagement S4.3 Page 32",null,"FULLY MET","S4.3 The learner must be able to plan and prioritise work tasks to meet organisational and stakeholder requirements \n\nIndicative content- review SLA and stakeholder requirements, plan to meet requirements, schedule updates with stakeholders on progress and outcomes","S4.3 Assessment 1 Tasks 1 and 4","The learner is required to plan and prioritise work tasks to meet organisational and stakeholder requirements through reviewing SLA stakeholder requirements, planning to meet these requirements, organise and prioritise tasks based on SLAs and requirements, allocate levels of responsibility, operate in compliance with organisational processes and schedule updates with stakeholders on progress and outcomes."]
["S14","S14: explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications.","Theme 4: Stakeholder engagement S4.1 Page 32",null,"FULLY MET","S4.1 The learner must be able to appropriately communicate with a range of stakeholders \n\nIndicative content- review and record the requirements of stakeholders, identify and clarify the responsibilities of stakeholders, apply agreed communication scope, agree and apply content and context to meet requirements","S4.1 Assessment 1 Tasks 1 and 4, Assessment 2 Task 2","This skill statement requires the learner to appropriately communicate with a range of stakeholders through review and record the requirements of stakeholders, identify and clarify the responsibilities of stakeholders, apply agreed communication scope and agree and apply content and context to meet requirements."]
["S15","S15: operate securely and apply the appropriate process, policies, and legislation within their business responsibilities","Theme 2: Legislation, policies and procedures S2.1 Page 28",null,"FULLY MET","S2.1 The learner must be able to operate securely in compliance with appropriate legislation, policies and processes when completing network tasks\n\nIndicative content- assess the requirements of the task, review the associated legislation and policy parameters, identify appropriate SOPs, complete task in compliance with policy and SOPs","S2.1 Assessment 1 Task 4","Skills statement S2.1 requires the learner to operate securely in compliance with appropriate legislation, policies and processes when completing network tasks through assessing the requirements of the task, review the associated legislation and policy parameters, identify appropriate SOPs and complete task in compliance with policy and SOPs."]
["S16","S16: communicate with a range of stakeholders taking into consideration of organisations cultural awareness and technical ability","Theme 4: Stakeholder engagement S4.1 Page 32",null,"FULLY MET","S4.1 The learner must be able to appropriately communicate with a range of stakeholders \n\nIndicative content- review and record the requirements of stakeholders, identify and clarify the responsibilities of stakeholders, apply agreed communication scope, agree and apply content and context to meet requirements","S4.1 Assessment 1 Tasks 1 and 4, Assessment 2 Task 2","This skill statement requiresd the for the learner to appropriately communicate with a range of stakeholders through review and record the requirements of stakeholders, identify and clarify the responsibilities of stakeholders, apply agreed communication scope and agree and apply content and context to meet requirements"]
["S17","S17: apply the appropriate level of responsibility when planning and prioritizing work tasks","Theme 4: Stakeholder engagement S4.3 Page 32",null,"FULLY MET","S4.3 The learner must be able to plan and prioritise work tasks to meet organisational and stakeholder requirements \n\nIndicative content- review SLA and stakeholder requirements, plan to meet requirements, schedule updates with stakeholders on progress and outcomes","S4.3 Assessment 3","In this skill statement the learner is required to plan and prioritise work tasks to meet organisational and stakeholder requirements through reviewing SLA stakeholder requirements, planning to meet these requirements, organise and prioritise tasks based on SLAs and requirements, allocate levels of responsibility, operate in compliance with organisational processes and schedule updates with stakeholders on progress and outcomes."]
["S18","S18: apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defines specifications","Theme 1: Architecture S1.1 Page 26\n\nK1.8 Page 25",null,"FULLY MET","S1.1- The learner must be able to apply appropriate network addressing and numerical systems to meet specification requirements \n\nIndicative content- review the requirements of the task, apply the appropriate numerical system to meet requirements\n\nS1.8- The learner must understand the components of physical and logical addressing\n\nIndicative content- Medium Access Control (MAC) addressing, IP addressing, IP version 4 (IPv4), IP version 6 (IPv6) and subnet. ","S1.1 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2; S1.8 Assessment 1 Tasks 1, 2, 3 and 4, Assessment 2 Task 1","Skills statement developed to ensure the learner Skill statements S1.1 and S1.8 allow the learner to demonstrate they are able to apply appropriate network addressing and numerical systems to meet specification requirements. Appropriate numerical systems clarified as  binary notation, MAC address, IPv4, IPv6, subnet and expanded upon through eleborated knowledge content. "]
["S19","S19: ensure compliance of network engineering outputs with change management processes","Theme 7: Monitoring and maintenance S7.1 Page 41",null,"FULLY MET","S7.1 The learner must be able to comply with the change management process when undertaking network engineering tasks\n\nIndicative content- identify the scope of the task, plan requirements to complete the task, submit plan for approval, implement the plan to meet requirement outcome, review and test outcome, record outcome and close task","S7.1 Assessment 1 Tasks 1 and 4, Assessment 4 Task 1","In this skill, learners are required to comply with the change management process when undertaking network engineering tasks by identifying the scope of the task and plan requirements to complete the task, submit plan for approval, implement the plan to meet requirement outcome, review and test outcome and record outcome and close task"]
["S20","S20: select the appropriate tools and comply with organisation policies and processes when upgrading systems","Theme 7: Monitoring and maintenance S7.4 Page 41\n",null,"FULLY MET","S7.4  The learner must be able to select and apply the appropriate tools when upgrading physical and virtual networks \n\nIndicaitive content- assess the requirements of the task, identify and apply the appropriate tools, comply with organisation polices and processes\n\n","S7.4 Assessment 2 Task 1, Assessment 4 Task 1","The skills developed in this statement ensure the learner can select and apply the appropriate tools when upgrading physical and virtual networks through assessing the requirements of the task, identify and apply the appropriate tools (physical and virtual) ensuring they comply with organisation polices and processes. "]
[null,"Behaviours"]
["B1","B1: work independently and demonstrate initiative being resourceful when faced with a problem and taking responsibility for solving problems within their own remit","Theme 3: Security- S3.1 Page 30\nTheme 5: Hardware and software- S5.1, S5.2 Page 35\nTheme 6 Troubleshooting and Testing- S6.1, S6.2, S6.3 - Page 37-38\nTheme 7: Monitoring and maintenance- S7.4, S7.5 Page 42",null,"FULLY MET","S3.1 The learner must understand the types of security threats and mitigation on IT infrastructure\n\nIndicative content- security threat types, threat to the integrity and availably of the system with deliberate action to modify transmitted or stored data, threat to the confidentiality of data; data is observed and copied without modification or damage to system, mitigation controls.\n\nS5.1- The learner must understand the integration factors for implementing a server into a network\n\nIndicative content- define server specification, assessment of current infrastructure\n\nS5.2- The learner must be able to upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements\n\nIndicative content- review of system to identify what needs upgrading, review implications of potential upgrades, develop and agree upgrade plan with stakeholders, upgrade hardware/software resources based on upgrade plan, test upgrade based on agreed upgrade plan\n\nS6.1 The learner must be able to apply testing methods to a network \n\nIndicative content- assess and record the current network performance, identify components to be tested, select and apply appropriate testing method\n\nS6.2- The learner must be able to apply the appropriate techniques and tools to identify systems performance issues \n\nIndicative content- review system performance, apply the appropriate diagnostic techniques and tools, identify and record potential system performance issues\n\nS6.3 The learner must be able to troubleshoot performance issues and take appropriate action to support solution \n\nS7.4  The learner must be able to select and apply the appropriate tools when upgrading physical and virtual networks \n\nIndicaitive content- assess the requirements of the task, identify and apply the appropriate tools, comply with organisation polices and processes\n\nS7.5- The learner must be able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network\n\nIndicative content- monitor and review performance, plan and schedule regular maintenance tasks,  plan system lifecycle management\n\nIndicative content- analyse available performance issue data, isolate issue to determine root cause, document issue, take appropriate action to support solution","S3.1 Assessment 2 Task 1, Assessment 3, Assessment 4 Tasks 1 and 2; S5.1 Assessment 1 Tasks 3 and 4; S5.2 Assessment 1 Tasks 2, 3 and 4; S6.1 Assessment 1 Task 1, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","S3.1 The learner will exhibit their ability to work independently and demonstrate initiative through assessing current performance against network and security baseline, continually update baselines based on analysis of review and risk assessment, check physical security systems and applying the appropriate mitigation controls to threats. In addition, responsibility for solving problems within their own remit can be demonstrated by reviewing and maintaining firewall rules and checking physical security systems. \n\nIn skills statements S5.1 and S5.2 the learner  is provided with an opportunity to show their ability to work independently and demonstrate initiative through creating installation and upgrade plans and configuring new components in line with this plan. In addition, taking responsibility for solving problems within their own remit can be demonstrated through developing and agreeing upgrade plans with stakeholders and reviewing systems as part of an upgrade. \n\nIn skill statements S6.1, S6.2 and S6.3: The learner is provided with an opportunity to demonstrate their ability to work independently and use initiative through identifying components to be tested, selecting the correct testing method, reviewing system performance and applying the appropriate diagnostic tools and techniques. The learner will be given opportunities to demonstrate taking responsibility through reviewing system performance and analysing available performance issue data.\n\nThe learner is provided with an opportunity to demonstrate their ability to work independently in skills statements S7.4 and S7.5: through planning and scheduling regular maintenance tasks and implement regular security and compliance scanning\n"]
["B2","B2: work securely within the business","\nTheme 2: Legislation, policies and procedures- S2.1 Page 28\nTheme 3: Security- S3.1 Page 30\nTheme 5: Hardware and software implementation - S5.1, S5.2 Page 35\nTheme 6: Troubleshooting and testing- S6.1, S6.2, S6.3 Page 37-39\nTheme 7: Monitoring and maintenance- S7.4, S7.5 Page 41-42",null,"FULLY MET","S2.1- The learner must be able to operate securely in compliance with appropriate legislation, policies and processes when completing network tasks\nIndicative content- assess the requirements of the task, review the associated legislation and policy parameters\nS3.1 -The learner must understand the types of security threats and mitigation on IT infrastructure\nIndicative content- security threat types:\nactive threat – threat to the integrity and availably of the system with deliberate action to modify transmitted or stored data:\npassive threat – threat to the confidentiality of data; data is observed and copied without modification or damage to system, mitigation controls\nS5.1- The learner must understand the integration factors for implementing a server into a network\nIndicative content- define server specification, assessment of current infrastructure\nS6.1 The learner must be able to apply testing methods to a network \nIndicative content- assess and record the current network performance, identify components to be tested, select and apply appropriate testing method\n\nS6.2- The learner must be able to apply the appropriate techniques and tools to identify systems performance issues \n\nIndicative content- review system performance, apply the appropriate diagnostic techniques and tools\n\nS6.3 The learner must be able to troubleshoot performance issues and take appropriate action to support solution \n\nIndicative content- analyse available performance issue data, isolate issue to determine root cause, document issue, take appropriate action to support solution\n\nS7.4  The learner must be able to select and apply the appropriate tools when upgrading physical and virtual networks \n\nIndicaitive content- comply with organisation polices and processes\n\nS7.5- The learner must be able to identify, plan and implement proactive maintenance procedures to monitor the performance of a network\n\nIndicative content- monitor and review performance, plan and schedule regular maintenance tasks, configure appropriate alerts and error reporting, implement regular security and compliance scanning\n","S2.1 Assessment 1 Task 4; S3.1 Assessment 2 Task 1, Assessment 3, Assessment 4 Tasks 1 and 2; S5.1 Assessment 1 Tasks 3 and 4; S6.1 Assessment 1 Task 1, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2; S6.2 Assessment 2 Task 1, Assessment 4 Tasks 1 and 2; S6.3 Assessment 2 Task 1, Assessment 4 Task 1 and 2","\nS2.1  \nThe learner is provided an   opportunity to demonstrate behaviours to work securely within a business through reviewing the associated legislation and policy parameters and identifying and completing tasks in compliance with policy and SOPs\nS3.1:\nThe learner would be given the opportunity to demonstrate behaviours to work securely within a business through assessment of current performance against network and security baselines and vulnerability scanning and reviewing against security baseline. In addition , opportunities will be offered to demonstrate this behaviour through checking physical security systems and reviewing firewall rules and updating malware threat databases\n\nS5.1, S5.2:\nThe learner will exhibit their ability to work securely within a business through reviewing specification requirements, creating an installation plan and installing/configuring new components in line with the developed plan. Additional opportunities would be offered to the learner to demonstrate this behaviour through testing networks against agreed requirements and reviewing systems for potential upgrades and their associated implications on the network. \n\nS6.1, S6.2, S6.3\nThe learner will exhibit their ability to work securely within a business through selecting and applying appropriate testing of network and systems and reviewing test results against recorded network and  system performance. This skill statement would provide an opportunity for the learner to apply the appropriate   diagnostic techniques and tools and identifying/recording/isolating potential system performance issues would give the learner opportunities to successfully demonstrate their ability to work securely within a business \n\nS7.4, S7.5\nThrough complying with organisation policies and processes the learner would demonstrate their ability to work securely within a business and the opportunity to further demonstrate the behaviour would be offered as the learner implements regular security and compliance scanning\n\n\n\t"]
["B3","B3: work within the goals, vision, and values of the organisation","N/A - omission (see column H for rationale)",null,"NOT MET ","N/A - omission (see column H for rationale)",null,"RATIONALE FOR OMISSION - Due to the nature of the delivery of this qualification (100% classroom-based), it is not possible to exemplify this behaviour as it makes specific reference to goals, vision and values of the organisation. Whilst we note it is possible to deliver KSBs via simulation, throughout the development of this content, stakeholders have highlighted that this beviour is not conducive to delivery by simulation. This is because goals, vision and values vary so widely across organiations, and this can't be captured meaningfully and realistically in a classroom environment. "]
["B4","B4: take a wider view of the strategic objectives of the tasks/ projects they are working on including the implications for accessibility by users and diversity.","Theme 4: Stakeholder engagement K4.2 Page 31\n",null,"FULLY MET","K4.2 The learner must understand the implementation factors of SLAs to meet stakeholder and organisational requirements\n\nIndicative content- communication with stakeholders, interpretation of stakeholder requirements","K4.2 Assessment 3","K4.2- Through this learning outcome, the learner will have the opportunity to take a wider view of the strategic objectives of the tasks/projects they are working on including the implications for accessibility by users and diversity through communications with stakeholders and discussions about cultural, diversity and accessibility implementation factors."]
["B5","B5: works to meet or exceed customers' requirements and expectations","Theme 4: Stakeholder engagement- K4.2 Page 31\nS4.1, S4.2, S4.4, S4.5 Page 32-33\n\n",null,"PARTIALLY MET","S4.1- The learner must be able to appropriately communicate with a range of stakeholders \n\nIndicative content- review and record the requirements of stakeholders, identify and clarify the responsibilities of stakeholders, apply agreed communication scope, agree and apply content and context to meet requirements\n\nS4.2- The learner must be able to interpret and accurately implement requirements from different types of stakeholders\n\nIndicative content- identify stakeholder types, assess requirements of stakeholders, create appropriate action plan, implement action plan, review outcome against requirements\n\nS4.4- The learner must be able to accurately record progress of tasks across a range of communication types in line with organisational requirements\n\nIndicative content- determine appropriate method of recording based on communication type, accurately record task details in compliance with organisational and stakeholder requirements\n\nS4.5- The learner must be able to communicate and record outcome information to stakeholders in line with specific requirements \n\nIndicative content- clarify stakeholder requirements for presentation of outcome, create the communication, communicate appropriately with the required stakeholders, accurately record outcome details in compliance with organisational procedures","S4.1 Assessment 1 Tasks 1 and 4, Assessment 2 Task 2; S4.2 Assessment 2 Tasks 1 and 2, Assessment 4 Tasks 1 and 2; S4.4 Assessment 1 Task 4, Assessment 2 Task 2; S4.5 Assessment 2 Task 2","RATIONALE FOR PARTIAL COVERAGE: Following stakeholder guidance, during qualification development actiivities it was determined that this behaviour should reflect the need to meet and exceed requirements and expectations of a wider remit of internal and external stakeholders. As such, it was determined that a wider term needs to be utilised as part of this behaviour, with stakeholders suggesting 'customers' is replaced with 'stakeholders'. They explained that this update to the behaviour statement still included customer requirements and expectations, as customers are a type of stakeholder. \n\nBehaviour statement updated to: 'Work to meet or exceed stakeholders' requirements and expectations'\n\nK4.2 The learner will be given the opportunity to work to meet or exceed customers' requirements and expectations through understanding the implementation factors of SLAs to meet stakeholder and organisational requirements and associated communication with stakeholders. In addition, reviewing SLAs and stakeholder requirements planning to meet these requirements further demonstrates their understanding\n\nS4.1- The learner will be given the opportunity to work to meet or exceed customers' requirements and expectations through appropriately communicating with a range of stakeholders and during these discussions, identify and clarify the responsibilities of stakeholders and agreeing and apply content and context to meet requirements.\n\nS4.2- The learner will be given the opportunity to work to meet or exceed customers' requirements and expectations through interpreting and accurately implementing requirements from different types of stakeholders and assess requirements of stakeholders\n\nS4.4- The learner will be given the opportunity to work to meet or exceed customers' requirements and expectations through accurately record progress of tasks across a range of communication types in line with organisational and stakeholder requirements \n\nS4.5- Through communicating and record outcome information to stakeholders in line with specific requirements and comply with customer service and SLA requirements, the learner will be given the opportunity to meet or exceed customers' requirements and expectations. "]
["B6","B6: Identifies issues quickly, investigates and solves complex problems and applies appropriate solutions. Ensures the true root cause of any problem is found and a solution is identified which prevents recurrence","Theme 3: Security- S3.1 Page 30\nTheme 5: Hardware and software implementation-  S5.2 Page 35\nTheme 6: Troubleshooting and testing- K6.1, K6.2- Page 36\nS6.2, S6.3- Page 37-38\n",null,"FULLY MET","\nS3.1- The learner must understand the types of security threats and mitigation on IT infrastructure\n\nIndicative content- security threat types:\nactive threat – threat to the integrity and availably of the system with deliberate action to modify transmitted or stored data:\npassive threat – threat to the confidentiality of data; data is observed and copied without modification or damage to system, mitigation controls\nS5.2- The learner must be able to upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements\n\nIndicative content- review of system to identify what needs upgrading, review implications of potential upgrades, develop and agree upgrade plan with stakeholders, upgrade hardware/software resources based on upgrade\nK6.1- The learner must understand causes and impact of failures within network and IT infrastructure\n\nIndicative content- causes: hardware failure, environmental factors, connectivity failure\nImpact: financial, reputational damage, legal liability, confidentiality of data held with IT systems, integrity of IT system\nK6.2- The learner must understand causes and impact of failures within network and IT infrastructure\n\nIndicative content- Causes: malicious, poor or incorrect configuration/implementation, hardware failure, environmental factors (for example, power outage, flooding), connectivity failure\nImpact: financial, reputational damage\nS6.2- The learner must be able to apply the appropriate techniques and tools to identify systems performance issues \n\nIndicative content- apply the appropriate diagnostic techniques and tools, identify and record potential system performance issues\nS6.3- The learner must be able to troubleshoot performance issues and take appropriate action to support solution \n\nIndicative content- analyse available performance issue data, isolate issue to determine root cause, document issue, take appropriate action to support solution, record outcomes","S3.1 Assessment 2 Task 1, Assessment 3, Assessment 4 Tasks 1 and 2; S5.2 Assessment 1 Tasks 2, 3 and 4; K6.1 Assessment 1 Task 1, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2; K6.2 Assessment 1 Task 3, Assessment 2 Task 1, Assessment 4 Tasks 1 and 2","S3.1- The learner will be able to demonstrate their ability to identify issues quickly, investigate and solves complex problems and applies appropriate solutions through knowledge security and performance of a network from security threats and assessing current performance against network and security baseline, checking physical security systems, apply the appropriate mitigation controls to threats and setting logging and traps. This ensures the true root cause of any problem is found and a solution is identified which prevents recurrence\n\nS5.2- The learner will be able to demonstrate their ability to identify issues quickly, investigate and solves complex problems and applies appropriate solutions through upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements and assocuited reviews system to identify what needs upgrading and implications of potential upgrades. This ensures the true root cause of any problem is found and a solution is identified which prevents recurrence\n\nK6.1- The learner will be able to demonstrate their ability to identify issues quickly, investigate and solves complex problems and applies appropriate solutions through understanding the causes and impact of failures within network and IT infrastructure. In addition, investigating the causes of any issues ensures the true root cause of any problem is found and a solution is identified which prevents recurrence.\n\nK6.2- The learner will be able to demonstrate their ability to identify issues quickly, investigate and solve complex problems and apply appropriate solutions through understand troubleshooting techniques and testing methods applied within a network. This understanding of techniques and testing methods ensures the correct process is applied to any given situation and ensures the true root cause of any problem is found and a solution is identified which prevents recurrence\n\nS6.2- Through applying the appropriate techniques and tools to identify systems performance issues, the learner is able to demonstrate their ability to identify issues quickly, investigate and solve complex problems and applying appropriate solutions. This ensures the true root cause of any problem is found and a solution is identified which prevents recurrence\n\nS6.3- The learner will demonstrate their ability to identify issues quickly, investigate and solves complex problems and apply appropriate solutions through troubleshooting performance issues and take appropriate action to support solution. Through analysing and isolating any issues to determine the root cause ensures the problem is found and a solution is identified which prevents recurrence."]
["B7","B7: Committed to continued professional development to ensure growth in professional skill and knowledge.","N/A - omission (see column H for rationale)",null,"NOT MET ","N/A - omission (see column H for rationale)",null,"RATIONALE FOR OMISSION - Due to the nature of the content of this qualification, the learner would not have opportunities to exemplify their commitment to professional personal development within the role. The development team agreed this is skill and behaviour which would be developed and expanded upon once the learner progresses into the industry but giving examples of this within a classroom environment might not always be achievable"]
["B8","B8: work effectively under pressure showing resilience","\nTheme 4: Stakeholder engagement- S4.3 Page 32\nTheme 5: Hardware and software- S5.1, S5.2 Page 35\n\n",null,"FULLY MET","S4.3- The learner must be able to plan and prioritise work tasks to meet organisational and stakeholder requirements \n\nIndicative content- review SLA and stakeholder requirements, plan to meet requirements, schedule updates with stakeholders on progress and outcomes\n\nS5.1- The learner must understand the integration factors for implementing a server into a network\n\nIndicative content- define server specification\n\nS5.2- The learner must be able to upgrade, apply and test system components and maximise efficiency when meeting stakeholder requirements\n\nIndicative content- review implications of potential upgrades, develop and agree upgrade plan with stakeholders","S4.3 Assessment 1 Tasks 1 and 4; S5.1 Assessment 1 Tasks 3 and 4; S5.2 Assessment 1 Tasks 2, 3 and 4","S4.3 The learner would demonstrate their ability  to work effectively under pressure showing resilience by organising and prioritising tasks based on SLAs and requirements.\n\nS5.2, S5.1 Through testing upgrade based on agreed upgrade plan and defining server specifications, the learner would have the opportunity to demonstrate their ability to work effectively under pressure showing resilience."]

{"sheet":"Source filters ","index":3,"n_rows":49,"n_cols":9,"rows_kept":49,"cut":false,"hidden":true,"merged":[]}
[]
[]
[]
["Additional content","YES","Standard 1","FULLY MET","N/A","PARTIAL"]
["ST0116","NO","Standard 2","PARTIALLY MET","MITIGATED","FULL"]
["ST0117",null,"Standard 3","NOT MET ","PARTIALLY MITIGATED "]
["ST0118",null,"Standard 4"]
["ST1021",null,"Standard 5"]
["ST0127",null,"Standard 6"]
["ST0129",null,"NO COVERAGE "]
["ST0345"]
["ST0825"]
["ST0863",null,"Provider setting (e.g. classroom)"]
[null,null,"Online"]
[null,null,"Distance"]
[null,null,"Placement"]
[null,null,"Mixed"]
[]
[]
[]
[]
[]
[]
[]
[]
["Year 1"]
["Year 2"]
["Year 3"]
["Year 4"]
["Across years"]
["Core "]
["Option"]
[]
["Yes"]
["No"]
[]
[4]
[5]
[]
[]
[null,null,null,null,null,null,null,null,"Business analyst (level 4) (ST0117)"]
[null,null,null,null,null,null,null,null,"Cyber-security technologist (level 4) (ST0124)"]
[null,null,null,null,null,null,null,null,"Data analyst (level 4) (ST0118)"]
[null,null,null,null,null,null,null,null,"DevOps engineer (level 4) (ST0825)"]
[null,null,null,null,null,null,null,null,"Digital accessibility specialist (level 4) (ST0863)"]
[null,null,null,null,null,null,null,null,"Digital community manager (level 4) (ST0345)"]
[null,null,null,null,null,null,null,null,"Network engineer (level 4) (ST0127)"]
[null,null,null,null,null,null,null,null,"Software developer (level 4) (ST0116)"]
[null,null,null,null,null,null,null,null,"Software tester (level 4) (ST0129)"]