Flexibilities agreed that are in line with the Covid-19 guidance on our website.
The EQA provider for this standard has agreed the following temporary flexibilities for this standard until further notice and has informed the relevant end-point assessment organisations.
Employers can request EPAO permission to allow apprentices to take the project at home.
Please note: This standard has been reviewed and will be withdrawn in early 2021. A new standard to replace Unified Communications Technician is scheduled for release shortly. The content of the new standard can be found by following this link and is currently for preview purposes ONLY
Until the new standard is formally published please continue to use the current standard as shown for all appropriate job roles within this occupation.
Setting up and maintaining communications systems under supervision, and installing communication hardware and software.
The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.
Telecommunication Technician, Unified Communications Technician, Telecommunications Operative.
Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
Further details are available in the occupational brief available from https://www.nsar.co.uk/digital-eqa/digital-apprenticeship-standards/
Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.
This apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an appropriate SFIA level 3 professional competence and those completing the apprenticeship would then be eligible to apply for registration.
The duration of this apprenticeship is typically 24 – 30 months.
This is a level 3 apprenticeship.
This standard will be reviewed in two years.
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