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This apprenticeship has been retired

Overview of the role

Manage the day to day operations involved in supply chain.

Details of standard

This standard has options. Display duties and KSBs for:

Occupation summary

This occupation is found in the Transport and Warehousing sector. It is found across a range of different types of organisations and employers such as hauliers, storage and warehouse operators, couriers, retailers and utilities.

The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.

In their daily work, an employee in this occupation interacts with a range of stakeholders across a number of organisations and professions. Both Transport and Warehousing Supervisors would lead a team which would vary in size depending on the organisation and have regular engagement with external customers and third party agents. In larger organisations the roles would have regular communication with internal functions such as Accounts and HR. In smaller organisations both Transport and Warehousing Supervisors may carry out some of the everyday tasks accounting and human resource activities.  A Transport Supervisor would also have contact with various regulators and enforcement organisations.  

At this level Transport and Warehouse Supervisors are integral to successful daily operations in a fast paced and varied environment.

An employee in this occupation will be responsible for applying their knowledge and expertise to managing their own work with a high level of autonomy and leading a team to effectively and efficiently deliver departmental and organisational objectives. Transport and Warehouse supervisors have to keep up to date with recent transport regulations and legislation as well as having an awareness of best practice transport and warehousing operations to ensure compliant, secure and safe working within the organisations policy and procedures.  

Transport and Warehouse Supervisors specialise in either transport operations or warehouse operations however there are many shared skills across both of these specialities. This Apprenticeship Occupational Standard takes a core and options approach.  All apprentices will complete the core and must select the one most appropriate option to their role from the transport or warehouse supervisor route.

Typical job titles include:

Depot supervisor Hub supervisor Senior warehouse operative Traffic planners Transport coordinator Transport manager Transport supervisor Warehouse manager Warehouse supervisor

Core occupation duties

Duty KSBs

Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation's process


S7 S20

B1 B2 B4 B6 B7 B8

Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement

K1 K2 K4 K5 K16

S1 S2 S3 S5 S6

B1 B2 B4 B5 B6 B7 B8

Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.

K3 K4 K12

S5 S14

B3 B4 B5 B7 B8

Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.


S1 S7

B1 B2 B4 B5 B6 B7 B8

Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with organisation’s requirement.

K2 K8 K9 K18

S1 S2 S3 S4

B1 B3 B7 B8

Duty 6 Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance

K6 K9 K11

S12 S16

B1 B2 B4 B5 B7

Duty 7 Monitor and report on the day to day operational performance of the supply chain



B1 B2 B3 B7

Duty 8 Organise and plan the use of resources eg staff, vehicles and warehousing equipment, schedule maintenance and repairs, ensuring spend is within budget

K4 K21

S4 S5

B1 B4 B5 B7 B8

Duty 9 Ensure correct personal protective equipment is issued and maintained for the team and provided to visitors to transport or warehouse operational areas

K6 K9


B1 B2 B7 B8 B9

Duty 10 Identify opportunities to improve organisations processes and practices


S1 S15 S21

B1 B3 B7

Option duties

Transport Operations Supervisor duties

Duty KSBs

Duty 11 Ensure regulatory compliance of drivers in line with EU and domestic drivers hours rules, working time directive, driver licensing and driver certificate of professional competence training as applicable to the organisation.

K17 K18 K19

S4 S8 S14

B1 B3 B4

Duty 12 Supervise regulatory compliance of vehicles in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.

K7 K21


B1 B2 B3 B8

Duty 13 Prepare the carriage of goods within legislation, for example carriage of livestock, perishable goods and hazardous or non-hazardous waste.


S8 S10 S11

B2 B3

Duty 14 Supervise and report on asset protection and the security and safety of vehicles and loads.

K13 K14 K16 K21 K29

S10 S16 S19

B1 B2 B7 B8 B9

Duty 15 Monitor and comply with goods vehicle operators licence requirements



B1 B3

Duty 16 Plan routes to ensure compliance with low and ultra-low emission zones, direct vision standards and lorry control schemes

K11 K15 K22


B1 B3 B5 B7

Duty 17 Ensure correct insurances are in place, relevant to fleet transport operations.



B1 B7

Duty 18 Monitor vehicle running and depreciation costs



B2 B5 B7

Duty 19 Schedule the transportation of goods in line with driver’s hours regulations, journey times and available resources ie drivers

K15 K19 K22


B1 B2 B3

Duty 20 Report road traffic incidents, police and dvsa roadside checks and prohibitions within the organisation and to the necessary authorities.

K7 K10


B1 B2 B3 B4

Warehouse Operations Supervisor duties

Duty KSBs

Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified



B2 B3 B4

Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition in line with health and safety and reduce risks.

K24 K27


B1 B2

Duty 23 Supervise reverse logistics operations in line with environmental and company policy.

K11 K25


B4 B7

Duty 24 Supervise the replenishment, picking, packing and decanting of goods.

K25 K26



Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions affecting delivery, confirming the correct method and materials for wrapping or packing in line with environmental legislation and organisational policies.


S15 S17 S19


Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.


S14 S15

Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards

K9 K14 K30


B2 B3

Duty 28 Monitor and record checks of racking and mechanical handling equipment, in line with manufacturers recommendations and organisations procedures.


S12 S13

B2 B3

Duty 29 Supervise the process of bespoke/ direct orders and deal with any problems.


Duty 30 Ensure the security of the warehouse and goods are maintained, and risks are identified, reported and that records are kept up to date

K9 K29

S16 S19

B1 B2 B9



K1: Recruitment and selection process and practice including working with inhouse and external resourcing teams. Back to Duty

K2: How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members Back to Duty

K3: Factors that affect workplace efficiency and how these can be managed Back to Duty

K4: Organisational and individual KPIs and strategies for meeting these. Back to Duty

K5: People management policies complaint with ACAS. For example disciplinary and grievance processes Back to Duty

K6: Organisational procedures for delivering customer service, managing customer accounts, information and quotations Back to Duty

K7: Legislation governing operating licensing and understand the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators. Back to Duty

K8: Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD). Back to Duty

K9: The application of Health and Safety regulations in transport and warehousing operations. Back to Duty

K10: Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details Back to Duty

K11: Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling Back to Duty

K12: IT systems and tools used to manage transport and warehouse operations Back to Duty

K13: Load security as per DfT code of practice, ‘Safety of Loads on Vehicles’ Back to Duty

K14: The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls Back to Duty

K15: Road traffic rules, speed limits, weight limits and height restrictions Back to Duty

K16: Anti-smuggling, immigration and security controls Back to Duty

K17: Transport compliance eg International legislation, transportation services and business entities Back to Duty

K18: Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence Back to Duty

K19: EU and domestic driver’s hours and working time legislation, the EuropeanAgreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), digital and analogue tachographs and domestic record books Back to Duty

K20: Insurance requirements for fleet operators including level of cover, causes of invalidation Back to Duty

K21: Vehicle maintenance requirements including scheduling and record keeping Back to Duty

K22: Principles of vehicle choice; taking into account safety, environmental Back to Duty

K23: The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods Back to Duty

K24: Stowing procedures to nominated warehouse locations Back to Duty

K25: Procedures to dispose of and resell goods through secondary markets Back to Duty

K26: Picking schedules and dispatch times Back to Duty

K27: Warehouse dispatch processes Back to Duty

K28: Stock management processes and procedures Back to Duty

K29: Correct loading procedures for goods and safe transport weight limits Back to Duty

K30: Legislation and ways to keep the premises within the current Health and Safety Executive guidelines Back to Duty

K31: Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER) Back to Duty

K32: Procedures for direct orders or special orders that are not part of standard stock lines Back to Duty


S1: Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members. Back to Duty

S2: Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations Back to Duty

S3: Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members Back to Duty

S4: Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements Back to Duty

S5: Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team Back to Duty

S6: Carry out disciplinary and manage grievances as per organisational guidelines Back to Duty

S7: Lead team and departmental communications and meetings Back to Duty

S8: schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved Back to Duty

S9: Oversee and review fuel costs and deal with issues when they occur Back to Duty

S10: Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods Back to Duty

S11: Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements Back to Duty

S12: Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive Back to Duty

S13: Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP) Back to Duty

S14: use IT equipment and systems for the role such as telematics or warehouse management systems Back to Duty

S15: plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods Back to Duty

S16: ensure the security of the transport, warehouse and goods in line with organisational policies Back to Duty

S17: Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch Back to Duty

S18: lead and review the process for returned, damaged goods, customer bespoke and direct orders Back to Duty

S19: Supervise loading to ensure correct procedures are used Back to Duty

S20: communicate with internal and external customers using various communication methods Back to Duty

S21: identify and propose innovative business improvements Back to Duty


B1: Demonstrate the organisations values to promote and enhance brand reputation. Back to Duty

B2: demonstrate ownership and responsibility for their own safety and that of others Back to Duty

B3: Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments. Back to Duty

B4: positive attitude and approach to their work even when priorities and working patterns change Back to Duty

B5: use own initiative when needed to ensure that employer needs and expectations are met Back to Duty

B6: treat team, customers and other stakeholders with respect Back to Duty

B7: approachable and open to change Back to Duty

B8: professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team Back to Duty

B9: Treat equipment and technology responsibly and with respect Back to Duty


English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Other mandatory qualifications

Transport Manager Certificate of Professional Competence

Level: 3

Ministry of Defence: Junior Transport Operator L3

Level: 3

Professional recognition

This standard aligns with the following professional recognition:

  • CILT Transport Manager Certificate of Professional Competence for 3

Additional details

Regulated standard

This is a regulated occupation.

Regulator body:

Department for Transport

Training Provider does not require approval by regulator body

EPAO does not require approval by regulator body

Occupational Level:


Duration (months):



this apprenticeship will be reviewed in accordance with our change request policy.

Status: Retired
Level: 3
Reference: ST0647
Version: 1.0
Date updated: 12/08/2021
Route: Transport and logistics
Minimum duration to gateway: 12 months (this does not include EPA period)
Maximum funding: £5000
Options: Transport Operations Supervisor, Warehouse Operations Supervisor
Regulated standard:
This is a regulated occupation
Regulator body:Department for Transport
LARS Code: 654
EQA Provider: Ofqual
Employers involved in creating the standard: Maritime Transport, Knights of old, Maxim Logistics, Langdons, Logistics Learning Alliance, TT Academy, Eddie Stobart, RACPD, RTITB, WTTL, Mantra Learning, Ministry of Defence, Gregory’s Distribution Ltd, John Lewis, SP Training

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.1 End-point assessment plan revised 18/11/2022 Not set Not set
1.0 Approved for delivery 03/08/2021 17/11/2022 Not set

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