Help ensure safe, fair, and legal marketplaces.
This occupation is found in local authorities, government departments and small and medium service and business compliance teams in the private sector such as manufacturing and retail. The occupation is found where there is a need for the organisation to comply with consumer protection legislation and regulatory requirements and/or where the organisation has a duty or responsibility for ensuring that businesses and/or individuals comply with those standards, specifications and/or legal requirements.
The occupation identifies and reduces detrimental consumer harm such as where organisations have made false or misleading claims about the environmental benefits of a product or service (so called “greenwashing”).
Trading standards professionals are typically office based, home based and work in organisations where goods and services are designed, produced, stored, distributed, promoted, and sold.
The broad purpose of the occupation is to help ensure safe, fair, and legal marketplaces, helping businesses succeed and protecting communities. They do this by safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. They can work autonomously to provide highly specialist legal and technical expertise, advice and guidance and direction delivering effective consumer protection. Trading standards professionals require legislative knowledge alongside enforcement and investigative skills to enable them to lead and manage inspections and interventions to ensure an organisation’s compliance with consumer protection legislation including any actions and improvements applied to meet legislation. They operate in both the public and private sector.
In the public sector they ensure consumers are protected, working with businesses, or taking formal action to ensure compliance with consumer protection and trading standards law. Examples include where an organisation advertises that their goods and services are environmentally friendly, but they are not, or selling a product that is unsafe.
In the private sector they ensure relevant law is implemented and complied with, and employees follow company direction, which creates a fair-trading environment.
Trading standards professionals advise businesses to prevent them from engaging in fraudulent and unfair practices to maintain fair and safe trading environments. They may also provide additional protection for the public which may be impacted by a product (or its production) even when they are not the direct purchaser or consumer of that product. They specialise in protecting consumers and/or advising businesses in one or more of the following areas: Animal Health, Fair Trading, Feed & Agriculture, Food Standards, Hallmarking, Intellectual Property, Petroleum & Explosives, Environmental Climate Change, Product Safety, Weights, and Measures.
Trading standards practitioners must be independently mobile and have use of a vehicle, as this role involves work at a variety of urban and rural locations.
The role requires an amount of handling and carrying of sensitive and confidential documents and lifting some equipment. There will be a requirement to work with internal and external partners and to act as a liaison officer between the service and other organisations.
In their daily work, an employee in this occupation interacts with a range of internal stakeholders including members of their own team, HR, IT Finance and Communications. They also interact with external stakeholders such as regulatory services in local and central government agencies, legal advisers, and other compliance experts providing interpretation of legislation.
Trading standards professionals develop effective communications and networks with partners, to promote their organisation’s activities. They exchange and share their organisation’s plans and objectives on consumer protection activities with the partnership and alert them of issues affecting businesses and the community.
An employee in this occupation will be responsible for developing and managing staff, legal compliance, safety compliance, quality, and risk management systems, managing auditing systems and implementing outcomes. They have autonomy, making judgements and take responsibility for their own work. They plan and develop actions which lead to substantial changes regarding service delivery or developments both internally and externally.
Trading standards professionals provide best practice, delivering high quality technical advice and knowledge for their organisation’s compliance and regulatory departments; and to other organisations which they regulate or audit to ensure compliance with the law and standards. They initiate and lead tasks and processes, taking responsibility for the work of others and the allocation of significant resources such as staff, equipment and budget for its projects and services. They support best practice and provide guidance to their organisation’s regulatory, business, consumer, and trading compliance functions. They sustain a fair and safe trading environment for customers, consumers, and businesses, through interpreting and enforcing a wide range of trading standards legislation. Where legally empowered, they can deliver expert advice to businesses.
Trading standards professionals investigate issues and complaints, undertaking reviews or audits, to determine appropriate outcomes and regulatory actions to be implemented. They provide input, guidance, recommendations, and support to their stakeholders for the continuous improvement in their strategies and policies. They monitor, adapt, and respond to changes in the business and legislation environment.
Typically Trading standards professionals work independently and in a team. They will have line management responsibility for junior officers e.g., Regulatory Compliance Officer and manage a budget in support of the work of their team. They require a commercial mindset to work within agreed budgets and available resources. They work without high levels of supervision, and usually report to senior stakeholders. They are responsible for technical decision making and ensure that all work is delivered within agreed timescales. Although this role will have some managerial responsibilities its main focus is the responsibility for technical and specialist areas.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 36 months. The EPA period is typically 5 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Project with report
You will complete a project and write a report. You will be asked to complete a project. The title and scope must be agreed with the EPAO at the gateway. The report should be a maximum of 4500 words (with a 10% tolerance).
You will have 12 weeks to complete the project and submit the report to the EPAO.
You need to prepare and give a presentation to an independent assessor. Your presentation slides and any supporting materials should be submitted at the same time as the project output. The presentation with questions will last at least 60 minutes. The independent assessor will ask at least 6 questions about the project and presentation.
Professional discussion underpinned by a portfolio of evidence
You will have a professional discussion with an independent assessor. It will last 90 minutes. They will ask you at least 8 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This apprenticeship aligns with Chartered Trading Standards Institute for Chartered Trading Standards Practitioner Membership
Please contact the professional body for more details.
This occupation is found in local authorities, government departments and small and medium service and business compliance teams in the private sector such as manufacturing and retail. The occupation is found where there is a need for the organisation to comply with consumer protection legislation and regulatory requirements and/or where the organisation has a duty or responsibility for ensuring that businesses and/or individuals comply with those standards, specifications and/or legal requirements.
The occupation identifies and reduces detrimental consumer harm such as where organisations have made false or misleading claims about the environmental benefits of a product or service (so called “greenwashing”).
Trading standards professionals are typically office based, home based and work in organisations where goods and services are designed, produced, stored, distributed, promoted, and sold.
The broad purpose of the occupation is to help ensure safe, fair, and legal marketplaces, helping businesses succeed and protecting communities. They do this by safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. They can work autonomously to provide highly specialist legal and technical expertise, advice and guidance and direction delivering effective consumer protection. Trading standards professionals require legislative knowledge alongside enforcement and investigative skills to enable them to lead and manage inspections and interventions to ensure an organisation’s compliance with consumer protection legislation including any actions and improvements applied to meet legislation. They operate in both the public and private sector.
In the public sector they ensure consumers are protected, working with businesses, or taking formal action to ensure compliance with consumer protection and trading standards law. Examples include where an organisation advertises that their goods and services are environmentally friendly, but they are not, or selling a product that is unsafe.
In the private sector they ensure relevant law is implemented and complied with, and employees follow company direction, which creates a fair-trading environment.
Trading standards professionals advise businesses to prevent them from engaging in fraudulent and unfair practices to maintain fair and safe trading environments. They may also provide additional protection for the public which may be impacted by a product (or its production) even when they are not the direct purchaser or consumer of that product. They specialise in protecting consumers and/or advising businesses in one or more of the following areas: Animal Health, Fair Trading, Feed & Agriculture, Food Standards, Hallmarking, Intellectual Property, Petroleum & Explosives, Environmental Climate Change, Product Safety, Weights, and Measures.
Trading standards practitioners must be independently mobile and have use of a vehicle, as this role involves work at a variety of urban and rural locations.
The role requires an amount of handling and carrying of sensitive and confidential documents and lifting some equipment. There will be a requirement to work with internal and external partners and to act as a liaison officer between the service and other organisations.
In their daily work, an employee in this occupation interacts with a range of internal stakeholders including members of their own team, HR, IT Finance and Communications. They also interact with external stakeholders such as regulatory services in local and central government agencies, legal advisers, and other compliance experts providing interpretation of legislation.
Trading standards professionals develop effective communications and networks with partners, to promote their organisation’s activities. They exchange and share their organisation’s plans and objectives on consumer protection activities with the partnership and alert them of issues affecting businesses and the community.
An employee in this occupation will be responsible for developing and managing staff, legal compliance, safety compliance, quality, and risk management systems, managing auditing systems and implementing outcomes. They have autonomy, making judgements and take responsibility for their own work. They plan and develop actions which lead to substantial changes regarding service delivery or developments both internally and externally.
Trading standards professionals provide best practice, delivering high quality technical advice and knowledge for their organisation’s compliance and regulatory departments; and to other organisations which they regulate or audit to ensure compliance with the law and standards. They initiate and lead tasks and processes, taking responsibility for the work of others and the allocation of significant resources such as staff, equipment and budget for its projects and services. They support best practice and provide guidance to their organisation’s regulatory, business, consumer, and trading compliance functions. They sustain a fair and safe trading environment for customers, consumers, and businesses, through interpreting and enforcing a wide range of trading standards legislation. Where legally empowered, they can deliver expert advice to businesses.
Trading standards professionals investigate issues and complaints, undertaking reviews or audits, to determine appropriate outcomes and regulatory actions to be implemented. They provide input, guidance, recommendations, and support to their stakeholders for the continuous improvement in their strategies and policies. They monitor, adapt, and respond to changes in the business and legislation environment.
Typically Trading standards professionals work independently and in a team. They will have line management responsibility for junior officers e.g., Regulatory Compliance Officer and manage a budget in support of the work of their team. They require a commercial mindset to work within agreed budgets and available resources. They work without high levels of supervision, and usually report to senior stakeholders. They are responsible for technical decision making and ensure that all work is delivered within agreed timescales. Although this role will have some managerial responsibilities its main focus is the responsibility for technical and specialist areas.
| Duty | KSBs |
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Duty 1 Lead and manage inspections, investigations, and other interventions, which include auditing, examining and critically appraising business procedures, processes, and products, to assess levels of consumer protection and compliance. |
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Duty 2 Analyse, interpret and evaluate data, applying judgment and technical expertise to identify risk, support the resolution of issues and enable decision making. |
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Duty 3 Interview potential offenders for breaches of regulatory requirements in accordance with evidential requirements and best practice. |
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Duty 4 Present evidence in court and at other hearings, complying with the relevant rules of evidence, procedure, and professional standards. |
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Duty 5 Take appropriate legal and tactical decisions regarding the progress of investigations or work in the organisation using expertise in trading standards legislation, investigative practice, and industry best practice. |
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Duty 6 Promote and champion improvement of compliance standards and processes for consumer protection within the organisation. |
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Duty 7 Promote social inclusion and develop and implement practices that uphold the organisation’s equality and diversity policies and promote equal opportunities in employment and in-service delivery. |
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Duty 8 Promote a climate change focussed approach that upholds the organisations climate change and net carbon zero policies and promote sustainable approaches in delivery. |
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Duty 9 Lead and manage projects from inception to completion. |
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Duty 10 Develop partnership communication networks to promote the organisation’s activities. |
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Duty 11 Deliver support to the organisation, business community and suppliers to achieve business productivity and growth. |
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Duty 12 Lead, manage and develop staff, information, and resources to provide the employer with effective services to meet its consumer protection compliance responsibilities. |
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Duty 13 Contribute to strategic decisions affecting the service and deal with enquiries made of the service. |
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Duty 14 Contribute to the production and implementation of service plans against targets, performance indicators and budgets. |
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Duty 15 Review the organisation’s activities, present findings to the Trading Standards Manager / Head of Regulatory Service / Organisational Head and make recommendations that support decision making and continual improvement to improve investigation, compliance and reduce complaints. |
K1: Regulatory and legislative framework and technical application of relevant Acts, Regulations and Guidance in the consumer protection environment.
Back to Duty
K2: Powers or remit to carry out monitoring of activities to ensure consumer protection and the investigative processes to achieve compliance, including test purchasing and surveillance.
Back to Duty
K3: Principles and rules of collecting evidence for monitoring, investigations and enforcement purposes including seizure and detention powers, formal sampling procedures and exhibit referencing.
Back to Duty
K4: Risk assessment methodologies and approaches to evaluate harm and planned interventions.
Back to Duty
K5: Software tools used to analyse, interpret, and evaluate intelligence to inform judgements and enable decision making.
Back to Duty
K6: Communication techniques and approaches to interact with a range of key internal and external stakeholders, including using current and emerging technologies to support communication.
Back to Duty
K7: Rules of evidence, disclosure, procedure, and professional standards for presenting or defending cases in both the Criminal and Civil Courts.
Back to Duty
K8: Decision making techniques and approaches that protect against reputational harm of the organisation.
Back to Duty
K9: Operational standards and processes to promote consumer protection.
Back to Duty
K10: Social inclusion and ethical practices and their importance in the organisation.
Back to Duty
K11: Principles of environmental sustainability and its impact on organisation behaviours.
Back to Duty
K12: Project management principles and how they are applied to consumer protection.
Back to Duty
K13: Partnership working and the benefits of collaboration in advice, enforcement, and compliance.
Back to Duty
K14: Role of trading standards practitioners and how it adds value, ensuring consumers and legitimate businesses are protected and thrive.
Back to Duty
K15: How consumer protection is impacted by external factors affecting businesses and regulators.
Back to Duty
K16: Drivers that deliver support to the organisation, business community and consumers.
Back to Duty
K17: How to support the continuous development requirements and training and learning needs of the team.
Back to Duty
K18: Approaches to strategic planning for their organisations such as horizon scanning, intelligence, and governance arrangements.
Back to Duty
K19: Techniques for the production and implementation of plans against targets, performance indicators and budgets.
Back to Duty
K20: Current and emerging technologies to adopt processes that better protect consumers and businesses.
Back to Duty
K21: Safeguarding vulnerable consumers.
Back to Duty
K22: Resource management and allocation.
Back to Duty
K23: Best practice and guidance as applied in the consumer protection sector.
Back to Duty
K24: Organisation structure, governance and controls and roles of key stakeholders.
Back to Duty
S1: Lead and manage investigations and interventions.
Back to Duty
S2: Apply investigative techniques and evidence gathering to produce reports with recommendations.
Back to Duty
S3: Analyse, interpret, challenge, and evaluate data and intelligence.
Back to Duty
S4: Interpret and apply relevant Acts, Regulations, Codes of Practice and Guidance in the consumer protection environment.
Back to Duty
S5: Influence, negotiate and challenge stakeholders in the delivery and decision-making process.
Back to Duty
S6: Use research, analytical and problem-solving techniques to resolve and prevent consumer protection issues.
Back to Duty
S7: Conduct and/or respond to formal interviews in line with legal controls and best practice collaborating with legal representatives.
Back to Duty
S8: Gather evidence for use for potential legal proceedings and acting as a witness when required.
Back to Duty
S9: Make legal and tactical decisions to improve the outcomes in consumer protection investigations.
Back to Duty
S10: Promote the improvement of compliance standards in consumer protection.
Back to Duty
S11: Promote social inclusion in the workplace with businesses, stakeholders, and consumers.
Back to Duty
S12: Promote environmental sustainability and support change to improve the environment.
Back to Duty
S13: Lead and manage operational projects to achieve time dependent outcomes.
Back to Duty
S14: Communicate complex information, best practice, and guidance in consumer protection, adapting delivery for different audiences.
Back to Duty
S15: Collaborate with stakeholders to achieve agreed collective outcomes.
Back to Duty
S16: Identify and apply industry developments to achieve continual service improvement.
Back to Duty
S17: Lead the development and monitoring of financial strategies and setting of organisational budgets based on Key Performance Indicators (KPIs) or similar, and challenge financial assumptions underpinning strategies.
Back to Duty
S18: Build constructive working relationships across teams.
Back to Duty
S19: Identify the training and development requirements of the team and stakeholders.
Back to Duty
S20: Set strategic direction through the implementation of plans.
Back to Duty
S21: Lead and respond to risks using risk management techniques.
Back to Duty
S22: Provide support, specialist advice, and guidance for businesses, consumers, and stakeholders.
Back to Duty
S23: Act as an advocate for projects and transformation of services across organisational boundaries such as those impacted by sustainability and the UK Net Carbon Zero.
Back to Duty
B1: Role models ethical behaviour and practices.
Back to Duty
B2: Works flexibly and adapts to circumstances.
Back to Duty
B3: Seek learning and continuous professional development opportunities for self and wider team.
Back to Duty
B4: Takes responsibility, shows initiative, and is organised.
Back to Duty
B5: Take personal accountability aligned to clear values.
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This standard aligns with the following professional recognition:
V1.0
This document explains the requirements for end-point assessment (EPA) for the Trading standards professional apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Trading standards professional apprentices, their employers and training providers should read this document.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).
A full-time apprentice typically spends 36 months on-programme (this means in training before the gateway) working towards competence as a trading standards professional. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
Occupational competence is outlined by the EPA grade descriptors and determined, when assessed in accordance with this EPA plan, by an independent assessor who is an occupational expert and confirms the overall EPA grade.
This EPA has 2 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - work based project with presentation and questioning:
Assessment method 2 - professional discussion underpinned by a portfolio:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 36 months
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The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must compile a portfolio of evidence. |
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End-point assessment gateway
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The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the work based project with presentation and questioning, the apprentice must submit the following supporting material: project scoping document requirements. To ensure the project allows the apprentice to meet the KSBs mapped to this assessment method to the highest available grade, the EPAO should sign-off the project’s title and scope at the gateway to confirm it is suitable. A brief project summary must be submitted to the EPAO. It should be no more than 500 words. This needs to show that the project will provide the opportunity for the apprentice to cover the KSBs mapped to this assessment method. It is not assessed. For the professional discussion underpinned by a portfolio the apprentice must submit a portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
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End-point assessment - typically 5 months
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Grades available for each assessment method: Work based project with presentation and questioning
Professional discussion underpinned by a portfolio
Overall EPA and apprenticeship can be graded:
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Professional recognition
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This apprenticeship aligns with Chartered Trading Standards Institute for Chartered Trading Standards Practitioner Membership. The experience gained and responsibility held by the apprentice on completion of the apprenticeship will either wholly or partially satisfy the requirements for registration at this level. |
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Re-sits and re-takes
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 5 months.
The expectation is that the EPAO will confirm the gateway requirements have been met and the EPA starts as quickly as possible.
The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.
The apprentice must meet the gateway requirements before starting their EPA.
These are:
· the apprentice must agree the subject, title and scope for their project proposal with their employer and EPAO by submitting a scoping document which will be no more than 500 words.
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 18 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the professional discussion. The independent assessor should review the portfolio of evidence to prepare questions for the professional discussion. They are not required to provide feedback after this review.
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
A project involves the apprentice completing a significant and defined piece of work that has a real business application and benefit. The project must meet the needs of the employer’s business and be relevant to the apprentice’s occupation and apprenticeship.
This assessment method has 2 components:
project with a project output
presentation with questions and answers
Together, these components give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method. They are assessed by an independent assessor.
This assessment method is being used because:
The apprentice must complete a project based on any of the following:
Examples of the types of projects an apprentice could submit include:
To ensure the project allows the apprentice to meet the KSBs mapped to this assessment method to the highest available grade, the EPAO must sign-off the project’s title and scope at the gateway to confirm it is suitable. The EPAO must refer to the grading descriptors to ensure that projects are pitched appropriately.
The project output must be in the form of a report and presentation.
The apprentice must start the project after the gateway. The employer should ensure the apprentice has the time and resources, within the project period, to plan and complete their project.
The apprentice may work as part of a team to complete the project, which could include internal colleagues or technical experts. The apprentice must however, complete their project report and presentation unaided and they must be reflective of their own role and contribution. The apprentice and their employer must confirm this when the report and any presentation materials are submitted.
The report must include at least:
The apprentice will complete their project and submit it to the EPAO after a maximum of 12 weeks from the gateway. The written project report and the presentation will be submitted to the EPAO together, 2 weeks prior to the presentation taking place.
The project report must have a word count of 4500 words. A tolerance of 10% above or below is allowed at the apprentice’s discretion. Appendices, references and diagrams are not included in this total. The apprentice must produce and include a mapping in an appendix, showing how the report evidences the KSBs mapped to this assessment method.
The apprentice must complete and submit the report and any presentation materials to the EPAO by the end of week 12 of the EPA period.
The presentation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The apprentice must prepare and deliver a presentation to an independent assessor. After the presentation, the independent assessor must ask the apprentice questions about their project, report and presentation.
The presentation should cover:
The presentation with questions must last 60 minutes. This will typically include a presentation of 20 minutes and questioning lasting 40 minutes. The independent assessor must use the full time available for questioning. The independent assessor can increase the time of the presentation and questioning by up to 10%. This time is to allow the apprentice to complete their last point or respond to a question if necessary.
The independent assessor must ask at least 6 questions. They must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow up questions are allowed where clarification is required.
The purpose of the independent assessor's questions is:
The apprentice must submit any presentation materials to the EPAO at the same time as the report - by the end of week 12 of the EPA period. The apprentice must notify the EPAO, at that point, of any technical requirements for the presentation.
During the presentation, the apprentice must have access to:
The independent assessor must have at least 2 weeks to review the project report and any presentation materials, to allow them to prepare questions.
The apprentice must be given at least 1 weeks’ notice of the presentation with questions.
The independent assessor must make the grading decision. They must assess the project components holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The presentation with questions must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises. It should take place in a quiet room, free from distractions and influence.
The presentation with questions can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
EPAO must produce the following materials to support the project:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the discussion, an independent assessor and apprentice have a formal two-way conversation.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate their competency across the KSBs mapped to this EPA method.
This assessment method is being used because:
• it allows the apprentice to be assessed against KSBs that may not naturally occur as part of a work-based project
• it allows the apprentice to show case their depth of understanding relating to the KSBs
• it allows the independent assessor to consider the context and sector that the apprentice operates within, giving flexibility to ensure that all the KSBs can be assessed appropriately
• it is cost effective, and it allows consideration of the potential need to conduct the EPA remotely.
The professional discussion must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the professional discussion.
The purpose of the independent assessor's questions will be to test competency in the knowledge, skills and behaviours assigned to this assessment method.
The EPAO must give an apprentice 1 weeks notice of the professional discussion.
The independent assessor must have at least 2 week(s) to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the professional discussion.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however the portfolio of evidence is not directly assessed.
The professional discussion must last for 90 minutes. The independent assessor can increase the time of the professional discussion by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 8 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor must make the grading decision. The independent assessor must keep accurate records of the assessment. They must record:
The professional discussion must take place in a suitable venue selected by the EPAO (for example the EPAO’s or employer’s premises).
The professional discussion can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The professional discussion should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the professional discussion underpinned by a portfolio:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
Fail - does not meet pass criteria
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Theme
KSBs
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Pass
Apprentices must demonstrate all the pass descriptors
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Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
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Investigation and evidence gathering
K2 K13 S1 S2 |
Applies investigative and evidence gathering techniques in the project within their remit to monitor activities which lead to report recommendations that strengthen consumer protection and/or compliance’. (K2, S2) Leads and manages advisory, enforcement or compliance investigations using partnership working and collaborative methods if appropriate to the scope/nature of the project. (K13, S1) |
Critically evaluates the impact their choice of investigative techniques had on recommendations’. (K2, S2) |
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Data analysis, intelligence and risk management
K4 K5 S3 S6 S21 |
Leads the response to risks to identified in the scope of the project using appropriate risk assessment methods, evaluating both harm and planned interventions. (K4, S21) Selects and applies software tools and research, analytical and problem-solving techniques to inform judgements and make decisions to help resolve and prevent consumer protection issues. (K5, S3, S6) |
Critically evaluates the impact their choice of software tools had on resolving and/or preventing consumer protection issues’. (K5, S3) |
|
Business and strategy
K19 S20 |
Applies techniques for the production and implementation of plans against targets, performance indicators and budgets which sets a strategic direction for the project. (K19, S20) |
N/A |
|
Communication and decision making
K6 S14 B4 |
Critically evaluates traditional communication techniques and those using new and emerging technologies to convey complex information and guidance on consumer protection, adapting delivery according to different stakeholder audiences in line with organisational work ethic policies. (K6, S14, B4) |
N/A |
|
Project and change management
K12 S10 S12 S13 B2 |
Applies project management principles to consumer protection, promoting better compliance standards and environmental sustainability. (K12, S10, S12) Responds to new situations and adapts/ incorporates changes to achieve time dependent outcomes which are reflected in logbooks and/or project records. (S13, B2)
|
Critically evaluates how far the project promotes environmental sustainability. (S12) |
|
Consumer protection
K15 K20 |
Evaluates the impact external factors have had on the consumer protection processes in the project. Justifies their adoption of current and emerging technologies to better protect consumers, businesses, and regulators. (K15, K20) |
Critically analyses the degree to which current and emerging technologies have impacted on project outcomes. (K20) |
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Regulation and legislation
K1 K9 S4 |
Interprets and applies the regulatory and legislative practices and procedures in the consumer protection environment using operational standards and processes to promote customer protection’. (K1, K9, S4) |
Justifies their interpretation of regulation and legislation OR codes of practice and guidance, in the consumer protection environment. (K1, S4) |
|
Investigation and evidence gathering
K3 K7 S7 S8 S15 |
Applies the principles and rules of collecting evidence for monitoring, investigations and enforcement purposes, leading to presenting or defending cases in both the Criminal and Civil Courts, agreeing to be a witness if required’. (K3, K7, S8) Evaluates how they have collaborated with legal representatives to conduct and/or respond to formal interviews in line with legal controls and best practice. (S7) Collaborates with stakeholders to achieve agreed collective outcomes (S15)
|
Evaluates the impact adhering to the principles and rules of collecting evidence has on the outcomes of legal proceedings. (K3, S8) |
|
Business and strategy
K16 K18 S16 S17 |
Evaluates how they have identified industry developments, including any drivers that deliver support to their organisation and/or wider business community, to achieve continual service improvement (K16, S16) Applies the principles of strategic planning linked to performance indicators and plays a lead role in managing and challenging financial and budgetary assumptions. (K18, S17)
|
Critically analyses the impact strategic planning has had on the development of organisational finance and the setting of budgets. (K18, S17) |
|
Communication and decision making
K8 S5 S9 B5 |
Applies decision making techniques to improve outcomes in investigations and protect the reputation of the organisation. Demonstrates personal accountability when influencing, challenging or negotiating with stakeholders in the delivery and decision-making process which reflects the values of the company/organisation’. (K8, S5, S9, B5) |
Critically compares decision making techniques and approaches that protect against reputational harm of the organisation and/or improve outcomes in consumer protection investigations. (K8, S9) |
|
Leadership and management
K17 K22 K24 S18 S19 B3 |
Outlines the organisational structure, governance and controls and the roles of key stakeholders. Explains how resource management and allocation (in the organisation) plays a part in building constructive working relationships across teams. (K22, K24, S18) Identifies their own training and development needs and those of the team and stakeholders, supporting engagement in line with organisational CPD policies and endorsed by personal records’. (K17, S19) Explains how they identify and seek out learning opportunities for professional development. (B3)
|
N/A |
|
Environment and sustainability
K10 K11 S11 S23 B1 |
Promotes social inclusion and ethical practices in the workplace with businesses, stakeholders and consumers in line with organisational policies and procedures. (K10, S11, B1) Analyses the impact of environmental sustainability on organisational behaviours, advocating for projects and transformation of services to be based on sustainable principles, across company boundaries. (K11, S23)
|
Evaluates the measures taken by the organisation to promote social inclusion and ethical practices across businesses stakeholders and consumers. (K10, S11) Evaluates the changes to services resulting from the need to promote sustainability. (K11, S23)
|
|
Consumer protection
K14 K21 K23 S22 |
Explains the role of a trading standards practitioner, how it adds value to ensure consumers and legitimate businesses are protected. Outlines the principles of safeguarding vulnerable consumers. (K14, K21) Analyses best practice and guidance and how this is used to provide support and specialist advice for businesses, consumers and stakeholders. (K23, S22)
|
Evaluates the extent to which trading standards practitioners safeguard vulnerable consumers. (K14, K21)
|
The assessment methods contribute equally to the overall EPA pass grade.
Performance in the EPA determines the apprenticeship grade of:
An independent assessor must individually grade the: work based project with presentation and questioning and professional discussion underpinned by a portfolio in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one or more assessment methods, they will be awarded an overall EPA fail.
To achieve an overall pass, the apprentice should achieve at least a pass in all the assessment methods. To achieve an overall EPA ‘distinction,’ the apprentice must achieve a distinction in both assessment methods.
Grades from individual assessment methods should be combined in the following way to determine the grade of the EPA overall.
| Work based project with presentation and questioning | Professional discussion underpinned by a portfolio | Overall Grading |
|---|---|---|
| Fail | Any grade | Fail |
| Any grade | Fail | Fail |
| Pass | Pass | Pass |
| Pass | Distinction | Pass |
| Distinction | Pass | Pass |
| Distinction | Distinction | Distinction |
An apprentice who fails one or more assessment method(s) can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
An apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
An apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
Pre-gateway, the EPAO must:
At the gateway, the EPAO must:
Post-gateway, EPAOs must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider should:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section and:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship can be assessed for alignment with the Chartered Trading Standards Institute for Chartered Trading Standards Practitioner Membership
| Knowledge | Assessment methods |
|---|---|
|
K1
Regulatory and legislative framework and technical application of relevant Acts, Regulations and Guidance in the consumer protection environment. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K2
Powers or remit to carry out monitoring of activities to ensure consumer protection and the investigative processes to achieve compliance, including test purchasing and surveillance. Back to Grading |
Work based project with presentation and questioning |
|
K3
Principles and rules of collecting evidence for monitoring, investigations and enforcement purposes including seizure and detention powers, formal sampling procedures and exhibit referencing. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K4
Risk assessment methodologies and approaches to evaluate harm and planned interventions. Back to Grading |
Work based project with presentation and questioning |
|
K5
Software tools used to analyse, interpret, and evaluate intelligence to inform judgements and enable decision making. Back to Grading |
Work based project with presentation and questioning |
|
K6
Communication techniques and approaches to interact with a range of key internal and external stakeholders, including using current and emerging technologies to support communication. Back to Grading |
Work based project with presentation and questioning |
|
K7
Rules of evidence, disclosure, procedure, and professional standards for presenting or defending cases in both the Criminal and Civil Courts. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K8
Decision making techniques and approaches that protect against reputational harm of the organisation. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K9
Operational standards and processes to promote consumer protection. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K10
Social inclusion and ethical practices and their importance in the organisation. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K11
Principles of environmental sustainability and its impact on organisation behaviours. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K12
Project management principles and how they are applied to consumer protection. Back to Grading |
Work based project with presentation and questioning |
|
K13
Partnership working and the benefits of collaboration in advice, enforcement, and compliance. Back to Grading |
Work based project with presentation and questioning |
|
K14
Role of trading standards practitioners and how it adds value, ensuring consumers and legitimate businesses are protected and thrive. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K15
How consumer protection is impacted by external factors affecting businesses and regulators. Back to Grading |
Work based project with presentation and questioning |
|
K16
Drivers that deliver support to the organisation, business community and consumers. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K17
How to support the continuous development requirements and training and learning needs of the team. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K18
Approaches to strategic planning for their organisations such as horizon scanning, intelligence, and governance arrangements. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K19
Techniques for the production and implementation of plans against targets, performance indicators and budgets. Back to Grading |
Work based project with presentation and questioning |
|
K20
Current and emerging technologies to adopt processes that better protect consumers and businesses. Back to Grading |
Work based project with presentation and questioning |
|
K21
Safeguarding vulnerable consumers. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K22
Resource management and allocation. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K23
Best practice and guidance as applied in the consumer protection sector. Back to Grading |
Professional discussion underpinned by a portfolio |
|
K24
Organisation structure, governance and controls and roles of key stakeholders. Back to Grading |
Professional discussion underpinned by a portfolio |
| Skill | Assessment methods |
|---|---|
|
S1
Lead and manage investigations and interventions. Back to Grading |
Work based project with presentation and questioning |
|
S2
Apply investigative techniques and evidence gathering to produce reports with recommendations. Back to Grading |
Work based project with presentation and questioning |
|
S3
Analyse, interpret, challenge, and evaluate data and intelligence. Back to Grading |
Work based project with presentation and questioning |
|
S4
Interpret and apply relevant Acts, Regulations, Codes of Practice and Guidance in the consumer protection environment. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S5
Influence, negotiate and challenge stakeholders in the delivery and decision-making process. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S6
Use research, analytical and problem-solving techniques to resolve and prevent consumer protection issues. Back to Grading |
Work based project with presentation and questioning |
|
S7
Conduct and/or respond to formal interviews in line with legal controls and best practice collaborating with legal representatives. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S8
Gather evidence for use for potential legal proceedings and acting as a witness when required. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S9
Make legal and tactical decisions to improve the outcomes in consumer protection investigations. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S10
Promote the improvement of compliance standards in consumer protection. Back to Grading |
Work based project with presentation and questioning |
|
S11
Promote social inclusion in the workplace with businesses, stakeholders, and consumers. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S12
Promote environmental sustainability and support change to improve the environment. Back to Grading |
Work based project with presentation and questioning |
|
S13
Lead and manage operational projects to achieve time dependent outcomes. Back to Grading |
Work based project with presentation and questioning |
|
S14
Communicate complex information, best practice, and guidance in consumer protection, adapting delivery for different audiences. Back to Grading |
Work based project with presentation and questioning |
|
S15
Collaborate with stakeholders to achieve agreed collective outcomes. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S16
Identify and apply industry developments to achieve continual service improvement. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S17
Lead the development and monitoring of financial strategies and setting of organisational budgets based on Key Performance Indicators (KPIs) or similar, and challenge financial assumptions underpinning strategies. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S18
Build constructive working relationships across teams. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S19
Identify the training and development requirements of the team and stakeholders. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S20
Set strategic direction through the implementation of plans. Back to Grading |
Work based project with presentation and questioning |
|
S21
Lead and respond to risks using risk management techniques. Back to Grading |
Work based project with presentation and questioning |
|
S22
Provide support, specialist advice, and guidance for businesses, consumers, and stakeholders. Back to Grading |
Professional discussion underpinned by a portfolio |
|
S23
Act as an advocate for projects and transformation of services across organisational boundaries such as those impacted by sustainability and the UK Net Carbon Zero. Back to Grading |
Professional discussion underpinned by a portfolio |
| Behaviour | Assessment methods |
|---|---|
|
B1
Role models ethical behaviour and practices. Back to Grading |
Professional discussion underpinned by a portfolio |
|
B2
Works flexibly and adapts to circumstances. Back to Grading |
Work based project with presentation and questioning |
|
B3
Seek learning and continuous professional development opportunities for self and wider team. Back to Grading |
Professional discussion underpinned by a portfolio |
|
B4
Takes responsibility, shows initiative, and is organised. Back to Grading |
Work based project with presentation and questioning |
|
B5
Take personal accountability aligned to clear values. Back to Grading |
Professional discussion underpinned by a portfolio |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Investigation and evidence gathering
K2 K13 S1 S2 |
Powers or remit to carry out monitoring of activities to ensure consumer protection and the investigative processes to achieve compliance, including test purchasing and surveillance. (K2) Partnership working and the benefits of collaboration in advice, enforcement, and compliance. (K13) |
Lead and manage investigations and interventions. (S1) Apply investigative techniques and evidence gathering to produce reports with recommendations. (S2) |
None |
|
Data analysis, intelligence and risk management
K4 K5 S3 S6 S21 |
Risk assessment methodologies and approaches to evaluate harm and planned interventions. (K4) Software tools used to analyse, interpret, and evaluate intelligence to inform judgements and enable decision making. (K5) |
Analyse, interpret, challenge, and evaluate data and intelligence. (S3) Use research, analytical and problem-solving techniques to resolve and prevent consumer protection issues. (S6) Lead and respond to risks using risk management techniques. (S21) |
None |
|
Business and strategy
K19 S20 |
Techniques for the production and implementation of plans against targets, performance indicators and budgets. (K19) |
Set strategic direction through the implementation of plans. (S20) |
None |
|
Communication and decision making
K6 S14 B4 |
Communication techniques and approaches to interact with a range of key internal and external stakeholders, including using current and emerging technologies to support communication. (K6) |
Communicate complex information, best practice, and guidance in consumer protection, adapting delivery for different audiences. (S14) |
Takes responsibility, shows initiative, and is organised. (B4) |
|
Project and change management
K12 S10 S12 S13 B2 |
Project management principles and how they are applied to consumer protection. (K12) |
Promote the improvement of compliance standards in consumer protection. (S10) Promote environmental sustainability and support change to improve the environment. (S12) Lead and manage operational projects to achieve time dependent outcomes. (S13) |
Works flexibly and adapts to circumstances. (B2) |
|
Consumer protection
K15 K20 |
How consumer protection is impacted by external factors affecting businesses and regulators. (K15) Current and emerging technologies to adopt processes that better protect consumers and businesses. (K20) |
None |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Regulation and legislation
K1 K9 S4 |
Regulatory and legislative framework and technical application of relevant Acts, Regulations and Guidance in the consumer protection environment. (K1) Operational standards and processes to promote consumer protection. (K9) |
Interpret and apply relevant Acts, Regulations, Codes of Practice and Guidance in the consumer protection environment. (S4) |
None |
|
Investigation and evidence gathering
K3 K7 S7 S8 S15 |
Principles and rules of collecting evidence for monitoring, investigations and enforcement purposes including seizure and detention powers, formal sampling procedures and exhibit referencing. (K3) Rules of evidence, disclosure, procedure, and professional standards for presenting or defending cases in both the Criminal and Civil Courts. (K7) |
Conduct and/or respond to formal interviews in line with legal controls and best practice collaborating with legal representatives. (S7) Gather evidence for use for potential legal proceedings and acting as a witness when required. (S8) Collaborate with stakeholders to achieve agreed collective outcomes. (S15) |
None |
|
Business and strategy
K16 K18 S16 S17 |
Drivers that deliver support to the organisation, business community and consumers. (K16) Approaches to strategic planning for their organisations such as horizon scanning, intelligence, and governance arrangements. (K18) |
Identify and apply industry developments to achieve continual service improvement. (S16) Lead the development and monitoring of financial strategies and setting of organisational budgets based on Key Performance Indicators (KPIs) or similar, and challenge financial assumptions underpinning strategies. (S17) |
None |
|
Communication and decision making
K8 S5 S9 B5 |
Decision making techniques and approaches that protect against reputational harm of the organisation. (K8) |
Influence, negotiate and challenge stakeholders in the delivery and decision-making process. (S5) Make legal and tactical decisions to improve the outcomes in consumer protection investigations. (S9) |
Take personal accountability aligned to clear values. (B5) |
|
Leadership and management
K17 K22 K24 S18 S19 B3 |
How to support the continuous development requirements and training and learning needs of the team. (K17) Resource management and allocation. (K22) Organisation structure, governance and controls and roles of key stakeholders. (K24) |
Build constructive working relationships across teams. (S18) Identify the training and development requirements of the team and stakeholders. (S19) |
Seek learning and continuous professional development opportunities for self and wider team. (B3) |
|
Environment and sustainability
K10 K11 S11 S23 B1 |
Social inclusion and ethical practices and their importance in the organisation. (K10) Principles of environmental sustainability and its impact on organisation behaviours. (K11) |
Promote social inclusion in the workplace with businesses, stakeholders, and consumers. (S11) Act as an advocate for projects and transformation of services across organisational boundaries such as those impacted by sustainability and the UK Net Carbon Zero. (S23) |
Role models ethical behaviour and practices. (B1) |
|
Consumer protection
K14 K21 K23 S22 |
Role of trading standards practitioners and how it adds value, ensuring consumers and legitimate businesses are protected and thrive. (K14) Safeguarding vulnerable consumers. (K21) Best practice and guidance as applied in the consumer protection sector. (K23) |
Provide support, specialist advice, and guidance for businesses, consumers, and stakeholders. (S22) |
None |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.0 | Approved for delivery | 09/11/2022 | Not set | Not set |
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