Pack items into boxes or crates and move the packed items, furniture, equipment, specialist items and any other customer possessions. Assist with the loading and unloading of items onto and off specially built removals vehicles.
This occupation is found in the removals industry. This industry covers different types of removals including household, international, commercial and government buildings and provides warehouse storage for customers. Apprentices may work in various locations and surroundings when carrying out removals. Examples are residential houses, offices, schools, factories, shops, libraries, museums, and hospitals. Removal companies vary in size providing national and international coverage and may have several sites they work from. All locations are different, and no two moves are the same.
The broad purpose of the occupation is to pack items into boxes or crates and move the packed items, furniture, equipment, specialist items and any other customer possessions. They will assist with the loading and unloading of items onto and off specially built removals vehicles. For removals going to mainland Europe, overseas or via store, they will need to fill out inventory forms, condition reports and check the items into and out of a secure storage location. Removal operatives will use a range of computerised or manual operating systems. These are used to manage the daily tasks, process customer orders, produce job sheet instructions and record customers possessions for storage. There will be additional requirements to identify, note and where required photograph the pre-transit condition of items. The removals industry has a large variation in its customer base and works to time constraints or delays which could lead to working flexible and unsociable hours to respond to these demands.
In their daily work, an employee in this occupation interacts with customers, the public, operational supervisors, warehouse supervisors, team leaders, drivers, administrators, and sales colleagues. They will be supervised by a team leader, warehouse supervisor or operations supervisor.
The removals operative is a good communicator and will be able to keep customers and colleagues informed throughout tasks, they are confident of working alone when required and within a team. A focus on an excellent customer experience is important, therefore the removals operatives must be mindful and sensitive to each task they attend and taking into consideration the diversity of the customer base in the removals industry, the operative must always conduct themselves in a professional manner.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 5 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
Observation with questions
You will be observed by an independent assessor completing your work. It will last at least 1 hours. They will ask you at least 3 questions.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This occupation is found in the removals industry. This industry covers different types of removals including household, international, commercial and government buildings and provides warehouse storage for customers. Apprentices may work in various locations and surroundings when carrying out removals. Examples are residential houses, offices, schools, factories, shops, libraries, museums, and hospitals. Removal companies vary in size providing national and international coverage and may have several sites they work from. All locations are different, and no two moves are the same.
The broad purpose of the occupation is to pack items into boxes or crates and move the packed items, furniture, equipment, specialist items and any other customer possessions. They will assist with the loading and unloading of items onto and off specially built removals vehicles. For removals going to mainland Europe, overseas or via store, they will need to fill out inventory forms, condition reports and check the items into and out of a secure storage location. Removal operatives will use a range of computerised or manual operating systems. These are used to manage the daily tasks, process customer orders, produce job sheet instructions and record customers possessions for storage. There will be additional requirements to identify, note and where required photograph the pre-transit condition of items. The removals industry has a large variation in its customer base and works to time constraints or delays which could lead to working flexible and unsociable hours to respond to these demands.
In their daily work, an employee in this occupation interacts with customers, the public, operational supervisors, warehouse supervisors, team leaders, drivers, administrators, and sales colleagues. They will be supervised by a team leader, warehouse supervisor or operations supervisor.
The removals operative is a good communicator and will be able to keep customers and colleagues informed throughout tasks, they are confident of working alone when required and within a team. A focus on an excellent customer experience is important, therefore the removals operatives must be mindful and sensitive to each task they attend and taking into consideration the diversity of the customer base in the removals industry, the operative must always conduct themselves in a professional manner.
| Duty | KSBs |
|---|---|
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Duty 1 Plan work in line with initial instructions, adapt work due to changing circumstances. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K21 K24 K25 |
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Duty 2 Report external factors which may occur, preventing the delay or completion of planned work. |
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Duty 3 Carry out risk assessment following arrival at collection or delivery address. |
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Duty 4 Select sustainable resources and packing materials appropriate to the job in a way that reduces risk of damage, waste, costs, and environment impact. |
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Duty 5 Follow appropriate processes for moving, handling, packing and unpacking items and making preparations for transportation. |
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Duty 6 Load, unload and stow items into and from vehicles, containers, crates and lift crates and boxes safely and efficiently. |
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Duty 7 Use equipment and machinery safely, following instructions, company guidelines and legislative rules and regulations including wearing and using associated personal protective equipment (PPE). |
K2 K3 K6 K8 K9 K14 K15 K16 K17 K18 |
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Duty 8 Direct the movement of vehicles and forklifts safely. |
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Duty 9 Dismantle and reassemble furniture safely and efficiently, using appropriate tools and resources. |
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Duty 10 Prepare and process relevant documentation, inventories, and records of information. |
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Duty 11 Identify and record pre-existing damage to furniture and effects, buildings, and floors. |
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Duty 12 Understand the needs of the customers, for example: elderly, disabled, parents, young or vulnerable people including pets, along with cultural and religious needs. |
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Duty 13 Maintain required quality standards of company equipment and cleanliness of vehicles and warehouse. |
K1: The removals industry for example, types of services and types of employers.
Back to Duty
K2: Health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (COSHH). Fire safety. Health and Safety at Work Act. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height.
Back to Duty
K3: Industry specific regulations and legislation relating to the moving and handling of items to include inland domestic moving, commercial moving, overseas moving, storage, working time directives and working hours.
Back to Duty
K4: Hazards and risks in the workplace. Control measures. Risk assessments.
Back to Duty
K5: Work organisation and time management techniques.
Back to Duty
K6: Methods and modes of transport and auxiliary equipment available within the industry.
Back to Duty
K7: Factors that affect the completion of planned work for example, additional volumes to be moved, unforeseen delays and weather conditions.
Back to Duty
K8: Standard operating procedures (SOP). What they are and why they are important.
Back to Duty
K9: Team working principles.
Back to Duty
K10: Personal wellbeing and mental health awareness.
Back to Duty
K11: Environmental and sustainability regulations including The Environment Act 2021 and the impact of the industry on the environment.
Back to Duty
K12: Types of packing materials and their uses. Costing of different packing materials.
Back to Duty
K13: Techniques for moving, handling, packing, loading, securing, and unloading hazardous goods or materials, for example petrol lawn mowers and car batteries.
Back to Duty
K14: Techniques to load and unload goods. Including security of vehicle and goods during tasks.
Back to Duty
K15: Manual handling techniques and types of equipment: lifting equipment, vehicle ramps and platforms pallet trucks, piano wheels and sack barrows and their limitations.
Back to Duty
K16: Techniques including hand signalling required to direct the movement of vehicles and manual handling equipment (MHE). The Health and Safety (Signs and Signals) Regulations.
Back to Duty
K17: Principles of using tools, and machinery including wearing and using of personal protective equipment (PPE).
Back to Duty
K18: Industry procedures and quality standards. Keeping work area tidy.
Back to Duty
K19: Techniques of dismantling and reassembling items: beds and tables.
Back to Duty
K20: Documentation methods and requirements – electronic and paper: Condition reports, inventory labelling for removal activities.
Back to Duty
K21: Information systems used to support removals activities. GDPR and cyber security.
Back to Duty
K22: Written communication techniques.
Back to Duty
K23: Verbal communication techniques.
Back to Duty
K24: Principles of equity, diversity, and inclusion in the workplace and the impact on their work for example those customers with illnesses, children, and pets.
Back to Duty
K25: Limits of own authority and escalation procedures for example: reporting inappropriate behaviour.
Back to Duty
S1: Follow procedures in line with health and safety regulations, standards, and guidance.
Back to Duty
S2: Comply with Industry specific regulations and legislation relating to the moving and handling of items for example, inland domestic moving, commercial moving, overseas moving, and storage.
Back to Duty
S3: Identify and document hazards and risks in the workplace. Complete risk assessments. Apply control measures to manage risk.
Back to Duty
S4: Organise and prioritise own work in line with permitted time allowances.
Back to Duty
S5: Apply standard operating procedures (SOPs) and policies.
Back to Duty
S6: Apply team working principles.
Back to Duty
S7: Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
Back to Duty
S8: Select packing materials appropriate to the individual task.
Back to Duty
S9: Follow processes for moving, handling, packing and unpacking items.
Back to Duty
S10: Load or unload identified goods.
Back to Duty
S11: Use manual handling techniques and equipment, for example, lifting equipment, vehicle ramps or platforms.
Back to Duty
S12: Direct the movement of vehicles or mechanical handling equipment (MHE).
Back to Duty
S13: Use tools, machinery, and personal protective equipment (PPE) following manufacturers instructions.
Back to Duty
S14: Follow company procedures and quality standards, for example housekeeping, clean equipment and machinery, and keep work area tidy.
Back to Duty
S15: Dismantle and reassemble items using tools and equipment in line with company policy.
Back to Duty
S16: Record or enter task information - paper based or electronic.
Back to Duty
S17: Use information technology and digital systems. Comply with GDPR and cyber security.
Back to Duty
S18: Communicate in writing with others for example, clients, colleagues, and managers.
Back to Duty
S19: Communicate with others verbally for example, clients, colleagues, and managers.
Back to Duty
S20: Follow equity, diversity, and inclusion principles.
Back to Duty
S21: Carry out and record learning and development activities.
Back to Duty
B1: Put health and safety first.
Back to Duty
B2: Considers the environment and sustainability.
Back to Duty
B3: Support an inclusive workplace for example, respectful of different views.
Back to Duty
B4: Team-focus to meet work goals.
Back to Duty
B5: Act in a professional manner.
Back to Duty
B6: Seek learning and development opportunities.
Back to Duty
B7: Respond and adapt to work demands and situations.
Back to Duty
English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.
V1.0
This document explains the requirements for end-point assessment (EPA) for the removals operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Removals operative apprentices, their employers and training providers should read this document.
A full-time removals operative apprentice typically spends 12 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.
The EPA should be completed within an EPA period lasting typically 3 months.
The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must work with the training provider to select an approved EPAO from the apprenticeship providers and assessment register (APAR).
This EPA has 2 assessment methods.
The grades available for each assessment method are below.
Assessment method 1 - interview underpinned by a portfolio of evidence:
Assessment method 2 - observation with questions:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 12 months
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The apprentice must:
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End-point assessment gateway
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The apprentice’s employer must be content that the apprentice is occupationally competent. The apprentice must:
For the interview underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence.
Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO. |
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End-point assessment - typically 3 months
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The grades available for each assessment method are below
Interview underpinned by a portfolio of evidence:
Observation with questions:
Overall EPA and apprenticeship can be graded:
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The EPAO should confirm the gateway requirements have been met and start the EPA as quickly as possible.
The apprentice’s employer must be content that the apprentice is occupationally competent. That is, they are deemed to be working at or above the level set out in the apprenticeship standard and ready to undertake the EPA. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.
The apprentice must meet the gateway requirements before starting their EPA.
They must:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by the interview. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance, for example, witness statements, rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.
This assessment method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The purpose is to assess the apprentice’s competence against the following themes:
The EPAO must give an apprentice 2 weeks' notice of the interview.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 5 questions. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The apprentice may choose to end any assessment method early. The apprentice must be confident they have demonstrated competence against the assessment requirements for the assessment method. The independent assessor or EPAO must ensure the apprentice is fully aware of all assessment requirements. The independent assessor or EPAO cannot suggest or choose to end any assessment methods early (unless in an emergency). The EPAO is responsible for ensuring the apprentice understands the implications of ending an assessment early if they choose to do so. The independent assessor may suggest the assessment continues. The independent assessor must document the apprentice’s request to end any assessment early.
The interview must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The observation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the observation with questions.
The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give the apprentice 2 weeks' notice of the observation with questions.
The observation must take 75 minutes.
The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The observation with questions cannot be split, except for comfort breaks or to allow the apprentice to move from one location to another. Such breaks will not count towards the total observed time.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.
The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.
The independent assessor should observe the following during the observation:
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions. Questioning can occur both during and after the observation.
The purpose of the questions is:
The time for questioning is included in the overall assessment time. The independent assessor must ask at least 3 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.
The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.
The independent assessor must make the grading decision. The independent assessor must assess the observation and responses to questions holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The apprentice may choose to end the assessment method early. The apprentice must be confident they have demonstrated competence against the assessment requirements for the assessment method. The independent assessor or EPAO must ensure the apprentice is fully aware of all assessment requirements. The independent assessor or EPAO cannot suggest or choose to end the assessment methods early, unless in an emergency. The EPAO is responsible for ensuring the apprentice understands the implications of ending an assessment early if they choose to do so. The independent assessor may suggest the assessment continues. The independent assessor must document the apprentice’s request to end the assessment early.
The observation with questions must take place in the apprentice’s normal place of work for example, their employer’s premises or a customer’s premises. Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.
Questioning that occurs after the observation should take place in a suitable environment, for example a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must produce the following materials to support the observation with questions:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
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Theme
KSBs
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Pass
Apprentices must demonstrate all of the pass descriptors
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Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
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Health, safety, regulations, and legislation.
K2 K3 S2 |
Describes health and safety regulations, standards and guidance and the impact to their role. (K2) Describes how they comply with industry specific regulations and legislation relating to the moving and handling of items. (K3, S2) |
Explains the benefits of compliance with manual handling regulations and procedures and the consequences of non-compliance to the individual and the company. (K2, S2)
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Policy and procedure
K18 S14 |
Describes how they follow company procedures and quality standards for example, keeping equipment clean and housekeeping. (K18, S14) |
Explains the importance of maintaining good quality standards for example, with housekeeping and the impact this has on the organisation. (K18, S14) |
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Planning
K5 K7 S4 B7 |
Describes how they plan work using planning and prioritising techniques with consideration for permitted time allowances. (K5, S4) Describes the factors that can affect the completion of planned work. (K7) Describes how they adapt to meet company needs, for example the ability to work flexibly including working anti-social hours. (B7) |
Reviews and justifies chosen work organisation or time management techniques used to complete tasks in time allowances. (K5, S4) |
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Removals activities
K1 K19 K25 S15 |
Describes the removals industry, identifying types of services and types of employers. (K1) Describes how they dismantle and reassemble items using tools and equipment, in line with company policy. (K19, S15) Describes their role, responsibilities and the limits of the role and how they escalate issues or concerns in line with company policy. (K25) |
None. |
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Environment and Sustainability
K11 S7 B2 |
Describes how they follow procedures in line with environmental and sustainability regulations standards, and guidelines, including segregating resources, and considers the potential impact the removals industry has on the environment. (K11, S7, B2)
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None. |
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Team working
K9 S6 B4 |
Describes how they apply team working principles to meet their team's work goals. (K9, S6, B4) |
Explains how their team focus supports wider teams to meet their goals. (K9, S6) |
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Use and movement of equipment and vehicles
K6 K16 S12 |
Explains the methods and modes of transport and auxiliary equipment that are available within the industry. (K6) Describes how they have directed the movement of vehicles or mechanical handling equipment using techniques such as hand signalling, following associated regulations. (K16, S12) |
Explains the importance of compliance with the regulations and the impact on the business. (K16, S12) |
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Documentation, digital and technology
K21 S17 |
Describes how they use information technology and information systems and comply with GDPR and cyber security to support work tasks. (K21, S17) |
None. |
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Communication
K22 S18 |
Describes how they communicate with others using written techniques, in a way that is suitable for the context and supports task completion. (K22, S18) |
None. |
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Equity, diversity, and inclusion (EDI)
K10 K24 S20 B3 |
Describes their understanding of personal wellbeing and mental health awareness. (K10) Describes how they follow and support equity, diversity, and inclusion in their work in line with rules. (K24, S20, B3) |
Explains the benefits of supporting an equitable, diverse and inclusive culture for the business. (K24, S20) |
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Continuing professional development (CPD)
S21 B6 |
Outlines the learning and development activities they have carried out. (S21, B6) |
None. |
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Theme
KSBs
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Pass
Apprentices must demonstrate all of the pass descriptors
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|---|---|
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Health, safety, regulations, and legislation.
K4 S1 S3 B1 |
Records identified hazards and risks in line with company procedures. Applies control measures to manage risks or hazards in line with company procedures. (K4, S3) Prioritises safe systems of work, following procedures in compliance with health and safety regulations, standards and guidance. (S1, B1) |
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Removals activities
K8 K12 K13 K14 S5 S8 S9 S10 |
Follows standard operating procedures in compliance with company procedures. (K8, S5) Selects packing materials that are appropriate to the task and in line with company policy and item instructions. (K12, S8) Moves, handles, packs and unpacks items in line with company policy and procedures, and item instructions. (K13, S9) Loads or unloads identified goods in line with company policy and procedures and item instructions. (K14, S10) |
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Use and movement of equipment and vehicles
K15 K17 S11 S13 |
Uses manual handling techniques and equipment, for example, lifting equipment, vehicle ramps or platforms in line with task requirements. (K15, S11) Checks and uses personal protective equipment (PPE), tools and machinery in line with operating instructions or manufacturers’ guidelines for the task. (K17, S13) |
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Documentation, digital and technology
K20 S16 |
Records or enters information for work tasks in line with company procedures in full - paper-based or electronic. (K20, S16) |
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Communication
K23 S19 B5 |
Acts in a professional manner when communicating with others, using verbal communication techniques, in a way that is suitable for the context and supports task completion. (K23, S19, B5) |
Performance in the EPA determines the overall grade of:
An independent assessor must individually grade the interview underpinned by a portfolio of evidence and observation with questions in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one assessment method or more, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall distinction, the apprentice must achieve a pass in the observation with questions, and a distinction in the interview underpinned by a portfolio of evidence.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Interview underpinned by a portfolio of evidence | Observation with questions | Overall Grading |
|---|---|---|
| Any grade | Fail | Fail |
| Fail | Pass | Fail |
| Pass | Pass | Pass |
| Distinction | Pass | Distinction |
If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of if pass they need to re-sit or re-take one or more assessment methods, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
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Apprentice |
As a minimum, the apprentice should:
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Employer |
As a minimum, the apprentice's employer must:
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EPAO |
As a minimum, the EPAO must:
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Independent assessor |
As a minimum, an independent assessor must:
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Training provider |
As a minimum, the training provider must:
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The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Special considerations
The EPAO must have special consideration arrangements for the EPA.
This should include:
Special considerations must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.
EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.
They must also appoint independent assessors who:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship is not aligned to professional recognition.
| Knowledge | Assessment methods |
|---|---|
|
K1
The removals industry for example, types of services and types of employers. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K2
Health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (COSHH). Fire safety. Health and Safety at Work Act. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K3
Industry specific regulations and legislation relating to the moving and handling of items to include inland domestic moving, commercial moving, overseas moving, storage, working time directives and working hours. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K4
Hazards and risks in the workplace. Control measures. Risk assessments. Back to Grading |
Observation with questions |
|
K5
Work organisation and time management techniques. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K6
Methods and modes of transport and auxiliary equipment available within the industry. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K7
Factors that affect the completion of planned work for example, additional volumes to be moved, unforeseen delays and weather conditions. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K8
Standard operating procedures (SOP). What they are and why they are important. Back to Grading |
Observation with questions |
|
K9
Team working principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K10
Personal wellbeing and mental health awareness. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K11
Environmental and sustainability regulations including The Environment Act 2021 and the impact of the industry on the environment. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K12
Types of packing materials and their uses. Costing of different packing materials. Back to Grading |
Observation with questions |
|
K13
Techniques for moving, handling, packing, loading, securing, and unloading hazardous goods or materials, for example petrol lawn mowers and car batteries. Back to Grading |
Observation with questions |
|
K14
Techniques to load and unload goods. Including security of vehicle and goods during tasks. Back to Grading |
Observation with questions |
|
K15
Manual handling techniques and types of equipment: lifting equipment, vehicle ramps and platforms pallet trucks, piano wheels and sack barrows and their limitations. Back to Grading |
Observation with questions |
|
K16
Techniques including hand signalling required to direct the movement of vehicles and manual handling equipment (MHE). The Health and Safety (Signs and Signals) Regulations. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K17
Principles of using tools, and machinery including wearing and using of personal protective equipment (PPE). Back to Grading |
Observation with questions |
|
K18
Industry procedures and quality standards. Keeping work area tidy. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K19
Techniques of dismantling and reassembling items: beds and tables. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K20
Documentation methods and requirements – electronic and paper: Condition reports, inventory labelling for removal activities. Back to Grading |
Observation with questions |
|
K21
Information systems used to support removals activities. GDPR and cyber security. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K22
Written communication techniques. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K23
Verbal communication techniques. Back to Grading |
Observation with questions |
|
K24
Principles of equity, diversity, and inclusion in the workplace and the impact on their work for example those customers with illnesses, children, and pets. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
K25
Limits of own authority and escalation procedures for example: reporting inappropriate behaviour. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Skill | Assessment methods |
|---|---|
|
S1
Follow procedures in line with health and safety regulations, standards, and guidance. Back to Grading |
Observation with questions |
|
S2
Comply with Industry specific regulations and legislation relating to the moving and handling of items for example, inland domestic moving, commercial moving, overseas moving, and storage. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S3
Identify and document hazards and risks in the workplace. Complete risk assessments. Apply control measures to manage risk. Back to Grading |
Observation with questions |
|
S4
Organise and prioritise own work in line with permitted time allowances. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S5
Apply standard operating procedures (SOPs) and policies. Back to Grading |
Observation with questions |
|
S6
Apply team working principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S7
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S8
Select packing materials appropriate to the individual task. Back to Grading |
Observation with questions |
|
S9
Follow processes for moving, handling, packing and unpacking items. Back to Grading |
Observation with questions |
|
S10
Load or unload identified goods. Back to Grading |
Observation with questions |
|
S11
Use manual handling techniques and equipment, for example, lifting equipment, vehicle ramps or platforms. Back to Grading |
Observation with questions |
|
S12
Direct the movement of vehicles or mechanical handling equipment (MHE). Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S13
Use tools, machinery, and personal protective equipment (PPE) following manufacturers instructions. Back to Grading |
Observation with questions |
|
S14
Follow company procedures and quality standards, for example housekeeping, clean equipment and machinery, and keep work area tidy. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S15
Dismantle and reassemble items using tools and equipment in line with company policy. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S16
Record or enter task information - paper based or electronic. Back to Grading |
Observation with questions |
|
S17
Use information technology and digital systems. Comply with GDPR and cyber security. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S18
Communicate in writing with others for example, clients, colleagues, and managers. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S19
Communicate with others verbally for example, clients, colleagues, and managers. Back to Grading |
Observation with questions |
|
S20
Follow equity, diversity, and inclusion principles. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
S21
Carry out and record learning and development activities. Back to Grading |
Interview underpinned by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Put health and safety first. Back to Grading |
Observation with questions |
|
B2
Considers the environment and sustainability. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B3
Support an inclusive workplace for example, respectful of different views. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B4
Team-focus to meet work goals. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B5
Act in a professional manner. Back to Grading |
Observation with questions |
|
B6
Seek learning and development opportunities. Back to Grading |
Interview underpinned by a portfolio of evidence |
|
B7
Respond and adapt to work demands and situations. Back to Grading |
Interview underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Health, safety, regulations, and legislation.
K2 K3 S2 |
Health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (COSHH). Fire safety. Health and Safety at Work Act. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height. (K2) Industry specific regulations and legislation relating to the moving and handling of items to include inland domestic moving, commercial moving, overseas moving, storage, working time directives and working hours. (K3) |
Comply with Industry specific regulations and legislation relating to the moving and handling of items for example, inland domestic moving, commercial moving, overseas moving, and storage. (S2) |
None |
|
Policy and procedure
K18 S14 |
Industry procedures and quality standards. Keeping work area tidy. (K18) |
Follow company procedures and quality standards, for example housekeeping, clean equipment and machinery, and keep work area tidy. (S14) |
None |
|
Planning
K5 K7 S4 B7 |
Work organisation and time management techniques. (K5) Factors that affect the completion of planned work for example, additional volumes to be moved, unforeseen delays and weather conditions. (K7) |
Organise and prioritise own work in line with permitted time allowances. (S4) |
Respond and adapt to work demands and situations. (B7) |
|
Removals activities
K1 K19 K25 S15 |
The removals industry for example, types of services and types of employers. (K1) Techniques of dismantling and reassembling items: beds and tables. (K19) Limits of own authority and escalation procedures for example: reporting inappropriate behaviour. (K25) |
Dismantle and reassemble items using tools and equipment in line with company policy. (S15) |
None |
|
Environment and Sustainability
K11 S7 B2 |
Environmental and sustainability regulations including The Environment Act 2021 and the impact of the industry on the environment. (K11) |
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal. (S7) |
Considers the environment and sustainability. (B2) |
|
Team working
K9 S6 B4 |
Team working principles. (K9) |
Apply team working principles. (S6) |
Team-focus to meet work goals. (B4) |
|
Use and movement of equipment and vehicles
K6 K16 S12 |
Methods and modes of transport and auxiliary equipment available within the industry. (K6) Techniques including hand signalling required to direct the movement of vehicles and manual handling equipment (MHE). The Health and Safety (Signs and Signals) Regulations. (K16) |
Direct the movement of vehicles or mechanical handling equipment (MHE). (S12) |
None |
|
Documentation, digital and technology
K21 S17 |
Information systems used to support removals activities. GDPR and cyber security. (K21) |
Use information technology and digital systems. Comply with GDPR and cyber security. (S17) |
None |
|
Communication
K22 S18 |
Written communication techniques. (K22) |
Communicate in writing with others for example, clients, colleagues, and managers. (S18) |
None |
|
Equity, diversity, and inclusion (EDI)
K10 K24 S20 B3 |
Personal wellbeing and mental health awareness. (K10) Principles of equity, diversity, and inclusion in the workplace and the impact on their work for example those customers with illnesses, children, and pets. (K24) |
Follow equity, diversity, and inclusion principles. (S20) |
Support an inclusive workplace for example, respectful of different views. (B3) |
|
Continuing professional development (CPD)
S21 B6 |
None |
Carry out and record learning and development activities. (S21) |
Seek learning and development opportunities. (B6) |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Health, safety, regulations, and legislation.
K4 S1 S3 B1 |
Hazards and risks in the workplace. Control measures. Risk assessments. (K4) |
Follow procedures in line with health and safety regulations, standards, and guidance. (S1) Identify and document hazards and risks in the workplace. Complete risk assessments. Apply control measures to manage risk. (S3) |
Put health and safety first. (B1) |
|
Removals activities
K8 K12 K13 K14 S5 S8 S9 S10 |
Standard operating procedures (SOP). What they are and why they are important. (K8) Types of packing materials and their uses. Costing of different packing materials. (K12) Techniques for moving, handling, packing, loading, securing, and unloading hazardous goods or materials, for example petrol lawn mowers and car batteries. (K13) Techniques to load and unload goods. Including security of vehicle and goods during tasks. (K14) |
Apply standard operating procedures (SOPs) and policies. (S5) Select packing materials appropriate to the individual task. (S8) Follow processes for moving, handling, packing and unpacking items. (S9) Load or unload identified goods. (S10) |
None |
|
Use and movement of equipment and vehicles
K15 K17 S11 S13 |
Manual handling techniques and types of equipment: lifting equipment, vehicle ramps and platforms pallet trucks, piano wheels and sack barrows and their limitations. (K15) Principles of using tools, and machinery including wearing and using of personal protective equipment (PPE). (K17) |
Use manual handling techniques and equipment, for example, lifting equipment, vehicle ramps or platforms. (S11) Use tools, machinery, and personal protective equipment (PPE) following manufacturers instructions. (S13) |
None |
|
Documentation, digital and technology
K20 S16 |
Documentation methods and requirements – electronic and paper: Condition reports, inventory labelling for removal activities. (K20) |
Record or enter task information - paper based or electronic. (S16) |
None |
|
Communication
K23 S19 B5 |
Verbal communication techniques. (K23) |
Communicate with others verbally for example, clients, colleagues, and managers. (S19) |
Act in a professional manner. (B5) |
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.0 | Approved for delivery | 19/07/2024 | Not set | Not set |
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