Overview of the role

Ensure that digital data and voice networks operate at an optimal level.

Details of standard

Occupation summary

This occupation is found in Telecommunications operators, Ministry of Defence and their vendors and suppliers responsible for broadcasting digital voice and data services via a mobile telecommunications network. This network will deliver these services to specific corporate, public, emergency services and military organisations. The broad purpose of the occupation is to ensure that digital data and voice networks operate at an optimal level. This is to provide the best possible service to their customers, working as part of a national or regional radio network team. The individual will set up, configure, maintain and monitor radio networks to deliver data services and operate processes for the design, installation, test, implementation, fault finding and optimisation of radio telecoms networks. In their daily work, an employee in this occupation interacts with internal and external customers, owners of potential new cell site locations, equipment suppliers, internal teams, and cross functional leaders. The occupation is a mix of office work, on site work and field-based work. An employee in this occupation will be responsible for managing radio network equipment to achieve network performance objectives in terms of service, coverage, quality and availability. They will initiate, own and complete processes, tasks and procedures, supporting wider team to deliver long-term and short-term project priorities. They will use their own initiative, work with minimal supervision, and report into a manager.

Typical job titles include:

Communications radio engineer Radio network engineer Radio network technician Radio optimisation engineer Wireless systems engineer

Occupation duties

Duty Criteria for measuring performance KSBs

Duty 1 Select new cell site locations and design new cell sites in relation to network planning which is required to meet site specific targets including containment of coverage. This should also include consideration of Health & Safety procedures and applicable national and international legislation and regulations. This may include sites to be permanently part of the network or for a temporary purpose.

Meets specific geographic coverage and quality targets
Cell sites successfully implemented
Complies with Health & Safety procedures, and applicable national and international legislation and regulations.

K1 K3 K5 K7 K9 K11 K12 K17 K20

S1 S2 S5 S15 S17 S22

B1 B2 B6

Duty 2 Perform user level maintenance and testing on the digital radio and data network using associated test equipment e.g. TEMS (testing mobile systems tool) or CW (constant carrier wave testing) or other testing systems such as built in test facilities for digital radios and user data terminals. Test and monitor the network performance and signal, analyse log files to identify faults and key issues. Inspect and test internal and external distribution systems of static sites and mobile network platforms.

Effective testing and monitoring of network performance carried out within set timescales
Proficient use of proprietary generic log file tools to correctly identify, locate, rectify or report issue/faults is demonstrated within timescales to ensure optimisation.
Faults are correctly analysed using all available tools including network applications and on line support in compliance with equipment care directives and policy.
After action review has taken place to analyse and identify trends or common factors affecting network performance.
Log files shared with support teams others who need them in accordance to defined timescales;
Insight gathered and signed off for quality to specifications.

K2 K3 K13 K14 K15 K17

S4 S7 S8 S9 S10 S14 S15

B1 B2 B4 B5 B6

Duty 3 Report on the information contained in generic log files or system generated fault codes and how this information provides insight into the performance of their own network and that of their competitors. React and correct issues within their control. Identify issues that require support from other people or teams and request network support at the correct level following process.

Reports any areas of concern and raises any potential hazards/risks to the relevant people

K2 K10 K12 K13 K22 K24

S7 S11 S14 S15 S16 S22

B1 B2 B6

Duty 4 Follow security policies relating to people security, information and process security, physical security and computer and network security policies, current data protection regulations and non-disclosure agreements

Faults correctly identified and managed.
Meets targets for service availability and consistent and reliable network provided for customers use.

K18 K19 K20 K21

S17 S18

B1 B2 B6

Duty 5 Manage faults using fault management systems and state the responsibilities of the team to support this.

Reacts appropriately to triggers in the required timescale.
Takes action or makes recommendations following process.
Records recommendations accurately.
network services meets company objectives for area under this employees control.

K13 K15 K16 K22 K24

S8 S10 S11 S16 S17 S22

B1 B2 B6

Duty 6 Monitor network statistics, identify where changes can be made and make adjustments or corrections to improve the network. Complete any further changes based on reviews which could include reversal of changes. Escalate any adjustments or corrections outside of their control to the appropriate areas.

Records and reports recommendations or requests made to others where the fix is outside of employee’s direct control.
Takes action or makes adjustments and recommendations following process.
Network Key Performance Indicators (KPIs) meet minimum standard for area under employee’s direct control.

K2 K6 K12 K13 K14 K16 K22 K24

S8 S11 S12 S14 S15 S16 S17

B2 B5 B6

Duty 7 Review customers’ feedback and make adjustments to improve the network by monitoring sources of input (including customer complaints via customer care, social media, customer satisfaction surveys) and recognise which issues can and should be addressed.

Network equipment built to plan specification within timescales required.
Once complete, work signed off by technical lead.

K2 K13 K15 K16 K19 K21

S8 S11 S12 S14 S15 S16 S17 S21

B2 B5 B6

Duty 8 Install and commission radio network equipment and systems.

Deliver level of capacity required to meet customer expectations.
Optimisation efforts agreed and signed off by technical expert.

K4 K5 K6 K10 K17

S1 S2 S4 S13 S17 S19 S22

B1 B5 B6

Duty 9 Support frequency and Code Division Multiple Access (CDMA) code planning for radio networks to ensure optimisation of network capacity available to customers.

Deadlines of work activity and duties met
Priorities are achieved

K1 K3 K7 K8 K9 K10 K11 K12

S5 S7 S17

B2 B6

Duty 10 Independently create and implement a prioritised plan of own workload to meet deadlines and company priorities

Technical expert signs off that area under employees control following any guidance set in place.


S6 S20 S22

B1 B2 B4 B6

Duty 11 Recognise the purpose of networking settings and parameters and ensures that the network continues to adhere to any controls for these parameters.

K2 K24

S12 S13 S16 S17

B1 B6

Duty 12 Practice continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.


S23 S24

B3 B4

Duty 13 Collaborate with people both internally and externally at all levels with a view to deliver a network that meets customer’s needs.

K22 K23

S6 S9 S20 S22




K1: The basics of radio propagation including path profile analysis and the behaviour of radio waves as they travel from one point to another covering line of sight and different band frequencies Back to Duty

K2: The characteristics of digital communication including differences to how analogue networks behave. Back to Duty

K3: The causes and impact of radio interference and noise in a network Back to Duty

K4: Basic electricity theory for antenna Back to Duty

K5: The different types of cabling and connectivity and their relative merits Back to Duty

K6: Network architectures, the specification of a network's physical components and their functional organisation and configuration; its operational principles, procedures, protocols and related management tools. Back to Duty

K7: The need for and the principles of spectrum re-use in networks and an understanding of manual and automated methods of frequency planning for narrow band networks Back to Duty

K8: The existence of uplink and downlink channels in networks and their uses Back to Duty

K9: Constraints to spectrum which can be used on a given radio site based on information about spectrum already in use on it and nearby Back to Duty

K10: Impact of harmonics in radio frequency and how to reduce this Back to Duty

K11: The relationship between capacity demands and spectral usage in networks and to frequency re-use requirements Back to Duty

K12: The differences between wide-band and narrow band networks, the use of simplex and duplex techniques in networks, methods of frequency hopping and their benefits in narrow band networks and manual and automated methods of code planning in Code Division Multiple Access (CDMA) networks. Back to Duty

K13: Techniques and systems used in testing to identify the location and cause of faults in complex and/or non-standard radio telecommunications networks; including observation, simulation, measurement, identification of function loss comparison, and previous fault data. Previous fault data includes frequency of occurrence, manufacturers' documentation including user guides and diagnostic data, maintenance records, trending, built-in diagnostics, alarm priority, comparison with commissioning results. Back to Duty

K14: What equates to good voice and data network performance Back to Duty

K15: The fault finding process and how to measure performance against targets, including an awareness of service level agreements Back to Duty

K16: The types of fault which may occur, the main factors affecting network performance including typical faults, and approaches to error control Back to Duty

K17: The importance of following relevant health and safety requirements Back to Duty

K18: Basic security principles, policies and procedures including general relevant data protection, software, access, encryption and regulation and how to report security breaches and an awareness of digital infrastructure Back to Duty

K19: Existence of network vulnerabilities and how they are assessed Back to Duty

K20: The security process for accessing field based sites Back to Duty

K21: How to use data ethically and the implications for wider society, with respect to the use of data and automation. Back to Duty

K22: The need for accessibility for all users and diversity of user needs Back to Duty

K23: Roles within a multidisciplinary team and the interfaces with other areas of an organisation Back to Duty

K24: Information available in data sources, how to access these and commonality and difference between them Back to Duty

K25: How their occupation fits into the wider digital landscape and any current or future regulatory requirements Back to Duty


S1: Operate the planning process including selection of appropriate equipment Back to Duty

S2: Select appropriate location as part the planning process Back to Duty

S3: Install or support installation of equipment and termination of cabling Back to Duty

S4: Install, or support the installation, positioning equipment according to manufacturer's specifications, design detail and perform administrative tasks including installation reports and test results Back to Duty

S5: Identify the causes of issues relating to frequency re-use and other noise sources Back to Duty

S6: Prioritise, plan and organise work activity using a methodical approach Back to Duty

S7: Select the right frequency or code planning method for Code Division Multiple Access (CDMA) in a given scenario Back to Duty

S8: Access and use the appropriate test system Back to Duty

S9: Report faults and use the appropriate escalation process Back to Duty

S10: Collate and input fault data and statements into the fault management system Back to Duty

S11: Rectify faults within own area of control or escalate as appropriate Back to Duty

S12: Utilise tools to review, audit and modify network element parameters Back to Duty

S13: Configure and maintain Internet Protocol (IP) based Radio Frequency (RF) telecommunications network Back to Duty

S14: Gather network performance information and user insight through feedback or user experience Back to Duty

S15: Implement procedures to enhance the performance of the network Back to Duty

S16: Analyse complex data, draw meaningful conclusions and understand commercial impact Back to Duty

S17: Use equipment and technology responsibly and effectively Back to Duty

S18: Locate and apply organisational security polices Back to Duty

S19: Arrange access to sites according to required procedure Back to Duty

S20: Create a written work plan & communicate plan to team members Back to Duty

S21: Use customer feedback to process, prioritise and resolve issues effectively Back to Duty

S22: Work in agile, multi-disciplinary delivery teams, taking a flexible, collaborative and pragmatic approach to delivering tasks Back to Duty

S23: Keep up to date with developments in technologies, trends and innovation using a range of sources Back to Duty

S24: Review own development needs Back to Duty


B1: Adheres to required work practices and conducts all work in a manner which is safe Back to Duty

B2: Aligns work activities and priorities to organisational objectives Back to Duty

B3: Is responsible for own continued professional development Back to Duty

B4: Uses initiative to take ownership and responsibility for their work Back to Duty

B5: Demonstrates a pragmatic and logical approach to problem solving Back to Duty

B6: Is a positive role model to others in attitude to work and how it is undertaken Back to Duty


English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Professional recognition

This standard aligns with the following professional recognition:

  • This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians. for Confirms level 3 professional competence
  • The Institute of Telecommunications Professionals. for Those completing the apprenticeship are eligible for recognition at full membership

Additional details

Occupational Level:


Duration (months):



this apprenticeship will be reviewed in accordance with our change request policy.

Status: Approved for delivery
Level: 3
Reference: ST0757
Version: 1.0
Date updated: 25/02/2022
Approved for delivery: 11 December 2020
Route: Digital
Typical duration to gateway: 24 months (this does not include EPA period)
Maximum funding: £15000
LARS Code: 611
EQA Provider: Ofqual
Employers involved in creating the standard: Telefonica, Army Air Corps, Royal Artillery, Royal Armoured Corp, Digital Skills UK, TC Partnership Babcock, Learning Curve

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.0 Approved for delivery 11/12/2020 Not set Not set

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