Key information

  1. Status: Approved for delivery
  2. Reference: ST1016
  3. Version: 1.0
  4. Level: 2
  5. Minimum duration to gateway: 12 months
  6. Typical EPA period: 3 months
  7. Maximum funding: £6000
  8. Route: Protective services
  9. Date updated: 19/09/2023
  10. Approved for delivery: 27 July 2023
  11. Lars code: 716
  12. EQA provider: Ofqual
  13. Review: this apprenticeship will be reviewed in accordance with our change request policy.

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Apprenticeship summary

Overview of the role

To be an organisation’s first line of defence.

Occupation summary

This occupation is found in a range of public, private and not for profit sectors. These can include iconic or historic locations, commercial or residential buildings, transport and rail installations, healthcare and educational facilities, retail outlets, logistics and the transportation of high net-worth assets and currency. Employment can range from a small front-of-house security team to large-scale nation-wide organisations.

The broad purpose of the occupation is to be an organisation’s first line of defence against activities that threaten the security of the UK and continuity of its organisations' core businesses. Professional security operatives protect people, assets, property and premises via a layered security approach. This includes the need to enforce legal requirements, policies, procedures (including Standard Operating Procedures and Emergency Operating Procedures) and rules to provide a safe and secure environment. Professional security operatives monitor assigned areas to act as a deterrent, identify hostile reconnaissance, identify suspicious items, people, or vehicles and respond to alarms, incidents and emergencies. They will conduct regular and random searches and report and record information following organisational procedure. Through the performance of these duties, professional security operatives also play a key role in counter terrorism activity.

  • Operational security operatives are responsible for ensuring the safety of others, including large groups or crowds. They identify potential security risks and act upon them to maintain safety. They are responsible for searching, scanning, screening, crowd management, conflict management, patrolling, access and egress, and emergency procedures on the ground.
  • Cash and valuables in transit (CViT) operatives ensure the safe and secure transportation of cash and a wide variety of valuables, including jewellery, art and precious metals. They use specially adapted vehicles and equipment such as protective secured boxes, personal protective equipment such as CViT helmets, body armour, and communication systems to ensure the safety of the valuables they transport.
  • Mobile security patrol operatives patrol, conduct property inspections, lock and unlock premises and respond to alarms. These duties are carried out across a large portfolio of clients and a wide range of locations within a geographical area using an adapted vehicle.
  • Security control room operatives oversee and co-ordinate the operational response at the location they monitor, using control room equipment or through CCTV (also known as VSS or Video Surveillance Systems). They gather intelligence, disperse relevant information, monitor lone working, manage incidents and provide an interface to other protective services including the emergency services.

In their daily work, an employee in this occupation interacts with the public and a broad range of other stakeholders including the organisational hierarchy, peers, clients, contractors, sub-contractors, blue light services, and enforcement agencies.

An employee in this occupation will be responsible for identifying the risk of the security of people, places, property and assets to protect them from threats that intentionally or accidentally exploit vulnerabilities. They work at pace and undertake duties independently, reporting to a shift supervisor, team leader or security manager. They may work as part of a security team, and must undertake professional development to enhance their skills and understand the company security culture.

Professional security operatives are on the front line and will be ambassadors for the security profession and the business in which they work. Integrity and honesty are paramount for the industry and future career choices. They will adhere to the dress code and use personal protection equipment when required. They will be professional, courteous, calm and empathetic in all situations and treat information and details confidentially in-house and externally. They will be respectful of team members and end-users and provide a high standard of customer service.

Typical job titles include:

Alarm receiving centre operator Alarm response officer Cash carrying crew Cash driver Cctv officer Cctv operator Cit driver Control centre operator Control room operative Cvit driver Cvit operative Door supervisor Driver guard Event security officer First line of defence officer Loss prevention officer Mobile officer Mobile response officer Mobile security patrol operative Multi-drop delivery driver Relief officer Secure driver Security control room operative Security guard Security officer Security operative Security receptionist

Duties

  • Duty 1 Conduct workplace activities using equipment, resources and technology in line with the organisation’s assignment instructions and workplace values.
  • Duty 2 Escalate security-related incidents (for example, potential breaches of sterile areas, restricted areas, terrorist attacks and prohibited articles) to an appropriate supervisor/manager.
  • Duty 3 Respond appropriately to, and provide assistance for; accidents, incidents and emergencies and carry out procedures to protect people, assets, and property to limit loss or damage in publicly accessible locations and relay information to other colleagues / stakeholders.
  • Duty 4 Deliver a professional service in the workplace and contribute to a contextualised security customer experience.
  • Duty 5 Compose and maintain technical security reports and documentation to meet current regulatory and legislative requirements.
  • Duty 6 Carry out asset audits or equipment checks using an agreed list such as keys, safety equipment, and any other equipment used in the workplace.
  • Duty 7 Develop relationships with external agencies and local police to ensure a co-ordinated response to security related incidents.
  • Duty 8 Develop and maintain a heightened awareness of current national and local risk levels, threats, and potential terrorist activity.
  • Duty 9 Follow specific security measures in line with internal guidance and legislation to respond appropriately to alarm activation.
  • Duty 10 Use appropriate measures and equipment to check suspicious activity and hostile reconnaissance and respond according to guidelines.
  • Duty 11 Receive and communicate a brief or debrief at handover/shift change to ensure operational continuity.
  • Duty 12 (Operational Security Operative ) Provide physical and technical security measures using dynamic risk assessment to maintain safety of self and others in publicly accessible locations.
  • Duty 13 (Operational Security Operative ) Follow access control procedures for premises and events and prevent the admittance of unauthorised persons and objects, identifying the threat and/or risk. Record and report any irregularities which compromise security to an appropriate supervisor or manager.
  • Duty 14 (Operational Security Operative ) Perform specific, random and general searches (for example: vehicles, persons, assets or property) using correct procedures and equipment to maintain security protocols.
  • Duty 15 (Operational Security Operative ) Use appropriate measures to handle, confiscate, and report any prohibited articles identified during security checks to an appropriate supervisor or manager.
  • Duty 16 (Operational Security Operative ) Use appropriate measures to control groups such as demonstrators, rioters, activists, persons of interest, members of the public.
  • Duty 17 (Operational Security Operative ) Maintain a physical presence (for example patrolling, static guarding) to uphold the security of the area of jurisdiction.
  • Duty 18 (Cash and Valuables in Transit Operative) Conduct daily safety checks on vehicles specially adapted for the transit of cash and/or valuables and the reporting of any security or mechanical issues to an appropriate supervisor or manager.
  • Duty 19 (Cash and Valuables in Transit Operative) Adhere to safe driving standards for self and other road users during the transportation of cash or valuables.
  • Duty 20 (Cash and Valuables in Transit Operative) Transport cash and valuables in specially adapted vehicles safely and with vigilance to and from all points of delivery and collection using pavement protection devices where required.
  • Duty 21 (Cash and Valuables in Transit Operative) Plan and optimise transit routes to comply with times specified by customers for delivery and collection.
  • Duty 22 (Cash and Valuables in Transit Operative) Balance and replenish automated teller machines (ATMs) by adhering to customer and company procedures.
  • Duty 23 (Cash and Valuables in Transit Operative) Perform safe loading and unloading of the vehicle ensuring the load is evenly distributed to minimise risk.
  • Duty 24 (Cash and Valuables in Transit Operative) Ensure adherence with across the pavement limits in line with company procedures.
  • Duty 25 (Cash and Valuables in Transit Operative) Collecting and delivering cash and valuables in line with transport legislation.
  • Duty 26 (Mobile Security Patrol Operative) Conduct vehicle safety checks and basic vehicle maintenance, reporting any malfunction in the vehicle and associated equipment to an appropriate supervisor or manager.
  • Duty 27 (Mobile Security Patrol Operative) Drive mobile patrol vehicle following established safe driving standards and safe route planning methods.
  • Duty 28 (Mobile Security Patrol Operative) Use appropriate physical and technical search methods at sites accessed during mobile security patrol activity to identify security breaches, suspicious items and activity, hostile reconnaissance, people and vehicles.
  • Duty 29 (Mobile Security Patrol Operative) Plan and optimise transit routes to comply with client specified time windows.
  • Duty 30 (Mobile Security Patrol Operative) Apply a risk and threat assessment for a variety of individual sites.
  • Duty 31 (Mobile Security Patrol Operative) Comply with 'lone worker' protocols, ensuring communication with the Control Room is maintained as per procedures, to minimise risks to personal safety.
  • Duty 32 (Security Control Room Operative) Conduct checks to verify that the system (control room equipment) is working to the required standards. Record and report any identified faults to an appropriate supervisor or manager.
  • Duty 33 (Security Control Room Operative) Use the control room or CCTV surveillance equipment to support security measures, direct patrol staff and guide emergency services.
  • Duty 34 (Security Control Room Operative) Gather, record and store evidence using the CCTV surveillance or control room equipment, reporting accordingly.
  • Duty 35 (Security Control Room Operative) Monitor or track using control room equipment or CCTV equipment to identify criminal, terrorist or safety incidents and respond appropriately.
  • Duty 36 (Security Control Room Operative) Complete all relevant documentation to ensure that the evidential audit trail is provided in line with procedures.
  • Duty 37 (Security Control Room Operative) Use the control room or CCTV surveillance equipment to monitor the attendance, safety and welfare of security personnel including lone workers.
  • Duty 38 (Security Control Room Operative) Implement the emergency procedures and use the emergency equipment to ensure continuity of business and maintain the integrity of the control room.

Apprenticeship summary

ST1016, professional security operative level 2

This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.

What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.

The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • merit
  • distinction


EPA gateway

The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules
  • for the professional discussion, you must submit a portfolio of evidence

  • passed any other qualifications listed in the occupational standard

For the professional security operative, the qualification required is:

Emergency First Aid at Work (regulated or unregulated and conforms to Health & Safety Executive guidelines)

Assessment methods




Who to contact for help or more information

You should speak to your employer if you have a query that relates to your job.

You should speak to your training provider if you have any questions about your training or EPA before it starts.

You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments

If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.


Professional recognition

This apprenticeship aligns with International Foundation for Protection Officers for Member level, for those successfully completing the apprenticeship.

Please contact the professional body for more details.

This apprenticeship aligns with The Security Institute for two routes: an apprentice without prior experience in the sector can apply for membership at a Non-professional grade; and an apprentice with relevant work experience, along with industry related level 3 and above qualifications may meet the criteria for a Professional Membership grade.

Please contact the professional body for more details.

Print occupational standard

Details of the occupational standard

Occupation summary

This occupation is found in a range of public, private and not for profit sectors. These can include iconic or historic locations, commercial or residential buildings, transport and rail installations, healthcare and educational facilities, retail outlets, logistics and the transportation of high net-worth assets and currency. Employment can range from a small front-of-house security team to large-scale nation-wide organisations.

The broad purpose of the occupation is to be an organisation’s first line of defence against activities that threaten the security of the UK and continuity of its organisations' core businesses. Professional security operatives protect people, assets, property and premises via a layered security approach. This includes the need to enforce legal requirements, policies, procedures (including Standard Operating Procedures and Emergency Operating Procedures) and rules to provide a safe and secure environment. Professional security operatives monitor assigned areas to act as a deterrent, identify hostile reconnaissance, identify suspicious items, people, or vehicles and respond to alarms, incidents and emergencies. They will conduct regular and random searches and report and record information following organisational procedure. Through the performance of these duties, professional security operatives also play a key role in counter terrorism activity.

  • Operational security operatives are responsible for ensuring the safety of others, including large groups or crowds. They identify potential security risks and act upon them to maintain safety. They are responsible for searching, scanning, screening, crowd management, conflict management, patrolling, access and egress, and emergency procedures on the ground.
  • Cash and valuables in transit (CViT) operatives ensure the safe and secure transportation of cash and a wide variety of valuables, including jewellery, art and precious metals. They use specially adapted vehicles and equipment such as protective secured boxes, personal protective equipment such as CViT helmets, body armour, and communication systems to ensure the safety of the valuables they transport.
  • Mobile security patrol operatives patrol, conduct property inspections, lock and unlock premises and respond to alarms. These duties are carried out across a large portfolio of clients and a wide range of locations within a geographical area using an adapted vehicle.
  • Security control room operatives oversee and co-ordinate the operational response at the location they monitor, using control room equipment or through CCTV (also known as VSS or Video Surveillance Systems). They gather intelligence, disperse relevant information, monitor lone working, manage incidents and provide an interface to other protective services including the emergency services.

In their daily work, an employee in this occupation interacts with the public and a broad range of other stakeholders including the organisational hierarchy, peers, clients, contractors, sub-contractors, blue light services, and enforcement agencies.

An employee in this occupation will be responsible for identifying the risk of the security of people, places, property and assets to protect them from threats that intentionally or accidentally exploit vulnerabilities. They work at pace and undertake duties independently, reporting to a shift supervisor, team leader or security manager. They may work as part of a security team, and must undertake professional development to enhance their skills and understand the company security culture.

Professional security operatives are on the front line and will be ambassadors for the security profession and the business in which they work. Integrity and honesty are paramount for the industry and future career choices. They will adhere to the dress code and use personal protection equipment when required. They will be professional, courteous, calm and empathetic in all situations and treat information and details confidentially in-house and externally. They will be respectful of team members and end-users and provide a high standard of customer service.

Typical job titles include:

Alarm receiving centre operator Alarm response officer Cash carrying crew Cash driver Cctv officer Cctv operator Cit driver Control centre operator Control room operative Cvit driver Cvit operative Door supervisor Driver guard Event security officer First line of defence officer Loss prevention officer Mobile officer Mobile response officer Mobile security patrol operative Multi-drop delivery driver Relief officer Secure driver Security control room operative Security guard Security officer Security operative Security receptionist

Entry requirements

This apprenticeship is open to ‘in-house’ security operatives (direct employees) who usually do not need a Security Industry Authority (SIA) licence to provide security services and for employees who work for sub-contractors, who are providing security services and do need an SIA licence.

Where an apprentice has an SIA licence, assessment of the apprentice’s current competence, through recognition of prior learning and experience, forms part of the initial assessment process, which ensures that the apprentice is on the right programme and includes eligibility checks. Entry requirements will be a matter for individual employers, typically an apprentice will go through security vetting requirements. The CViT Operative option and Mobile Patrol Security Operative option must possess a valid driving licence. Employers will assist the apprentice with entry requirements before on-boarding.

Core occupation duties

Duty KSBs

Duty 1 Conduct workplace activities using equipment, resources and technology in line with the organisation’s assignment instructions and workplace values.

K1 K2 K3 K5 K6 K16 K28

S1 S7 S9 S10 S11 S12 S13 S14 S17

B2 B4 B5 B6 B7 B8 B9

Duty 2 Escalate security-related incidents (for example, potential breaches of sterile areas, restricted areas, terrorist attacks and prohibited articles) to an appropriate supervisor/manager.

K2 K5 K6 K7 K8 K10 K19 K25

S4 S6 S9 S11 S12 S14 S17

B1 B2 B3 B4 B5 B7

Duty 3 Respond appropriately to, and provide assistance for; accidents, incidents and emergencies and carry out procedures to protect people, assets, and property to limit loss or damage in publicly accessible locations and relay information to other colleagues / stakeholders.

K1 K5 K6 K8 K15 K16 K17 K25 K26 K27

S1 S2 S4 S8 S10 S12 S13 S15 S17

B1 B2 B4 B5 B7 B8 B9

Duty 4 Deliver a professional service in the workplace and contribute to a contextualised security customer experience.

K1 K5 K6 K11 K12 K16 K24

S1 S6 S7 S8 S10 S12 S13 S15

B2 B3 B4 B5 B7 B8 B9

Duty 5 Compose and maintain technical security reports and documentation to meet current regulatory and legislative requirements.

K1 K2 K15 K16 K23

S5 S9 S10 S13

B1

Duty 6 Carry out asset audits or equipment checks using an agreed list such as keys, safety equipment, and any other equipment used in the workplace.

K4 K6

S1 S5 S7 S9

B1 B7 B9

Duty 7 Develop relationships with external agencies and local police to ensure a co-ordinated response to security related incidents.

K1 K15 K16 K18

S2 S12 S13

B3 B4 B8 B9

Duty 8 Develop and maintain a heightened awareness of current national and local risk levels, threats, and potential terrorist activity.

K1 K15 K16 K18

S2 S12 S13

B3 B4 B8

Duty 9 Follow specific security measures in line with internal guidance and legislation to respond appropriately to alarm activation.

K1 K2 K4 K8 K9 K10 K11

S1 S2 S6 S8 S10 S12 S13

B2 B5 B9

Duty 10 Use appropriate measures and equipment to check suspicious activity and hostile reconnaissance and respond according to guidelines.

K1 K2 K9 K10 K11 K13 K17 K18 K19 K21 K22

S2 S3 S4 S6 S9 S10 S12 S13 S15 S16

B1 B2 B5 B7 B9

Duty 11 Receive and communicate a brief or debrief at handover/shift change to ensure operational continuity.

K1 K2 K4 K5 K6 K14 K15 K16 K17 K19 K20

S1 S2 S5 S10 S12 S13 S14

B1 B2 B3 B4 B5 B6 B7 B8

Option duties

Operational Security Operative duties

Duty KSBs

Duty 12 Provide physical and technical security measures using dynamic risk assessment to maintain safety of self and others in publicly accessible locations.

K29 K30 K32 K34

S18 S20 S21

B1 B2 B3 B4 B5 B7 B8

Duty 13 Follow access control procedures for premises and events and prevent the admittance of unauthorised persons and objects, identifying the threat and/or risk. Record and report any irregularities which compromise security to an appropriate supervisor or manager.

K29 K30

S18 S19 S21

B1 B2 B3 B7

Duty 14 Perform specific, random and general searches (for example: vehicles, persons, assets or property) using correct procedures and equipment to maintain security protocols.

K29 K31

S21

B1 B2 B4 B7

Duty 15 Use appropriate measures to handle, confiscate, and report any prohibited articles identified during security checks to an appropriate supervisor or manager.

K29

S20 S21

B1 B2 B4 B7

Duty 16 Use appropriate measures to control groups such as demonstrators, rioters, activists, persons of interest, members of the public.

K29 K33

S21 S22

B1 B2 B3 B4 B5 B7

Duty 17 Maintain a physical presence (for example patrolling, static guarding) to uphold the security of the area of jurisdiction.

K30 K32

S21

B1 B3 B4 B7 B9

Cash and Valuables in Transit Operative duties

Duty KSBs

Duty 18 Conduct daily safety checks on vehicles specially adapted for the transit of cash and/or valuables and the reporting of any security or mechanical issues to an appropriate supervisor or manager.

K35

S23

B1 B3

Duty 19 Adhere to safe driving standards for self and other road users during the transportation of cash or valuables.

K36 K38 K40 K41

B1 B5 B7

Duty 20 Transport cash and valuables in specially adapted vehicles safely and with vigilance to and from all points of delivery and collection using pavement protection devices where required.

K38 K42 K43

S25 S26

B1 B2 B3 B4 B5 B7 B9

Duty 21 Plan and optimise transit routes to comply with times specified by customers for delivery and collection.

K38 K42

S25 S26 S27

B2 B3 B6

Duty 22 Balance and replenish automated teller machines (ATMs) by adhering to customer and company procedures.

K38

B1 B3 B5 B9

Duty 23 Perform safe loading and unloading of the vehicle ensuring the load is evenly distributed to minimise risk.

K37 K39

S24 S25

B1 B3 B5 B7 B9

Duty 24 Ensure adherence with across the pavement limits in line with company procedures.

S25

B1 B3 B5

Duty 25 Collecting and delivering cash and valuables in line with transport legislation.

K36 K37 K40

S23 S25

B1 B5 B9

Mobile Security Patrol Operative duties

Duty KSBs

Duty 26 Conduct vehicle safety checks and basic vehicle maintenance, reporting any malfunction in the vehicle and associated equipment to an appropriate supervisor or manager.

K46 K48

S31

B1 B5

Duty 27 Drive mobile patrol vehicle following established safe driving standards and safe route planning methods.

K47 K49 K50 K51 K52 K53

S33

B1 B5 B7 B9

Duty 28 Use appropriate physical and technical search methods at sites accessed during mobile security patrol activity to identify security breaches, suspicious items and activity, hostile reconnaissance, people and vehicles.

K44 K45

S28

B1 B3 B5 B7 B9

Duty 29 Plan and optimise transit routes to comply with client specified time windows.

K52 K53

S32 S33

B1 B3 B4 B7

Duty 30 Apply a risk and threat assessment for a variety of individual sites.

K52 K53

S29

B1 B3 B7 B9

Duty 31 Comply with 'lone worker' protocols, ensuring communication with the Control Room is maintained as per procedures, to minimise risks to personal safety.

K52 K53

S30 S33

B1 B3 B4 B7 B8 B9

Security Control Room Operative duties

Duty KSBs

Duty 32 Conduct checks to verify that the system (control room equipment) is working to the required standards. Record and report any identified faults to an appropriate supervisor or manager.

K55

S35 S38

B1

Duty 33 Use the control room or CCTV surveillance equipment to support security measures, direct patrol staff and guide emergency services.

K57 K58

S34 S35 S36 S37

B1 B2 B3 B4 B5 B6 B7 B8 B9

Duty 34 Gather, record and store evidence using the CCTV surveillance or control room equipment, reporting accordingly.

K56

S36 S38 S39

B9

Duty 35 Monitor or track using control room equipment or CCTV equipment to identify criminal, terrorist or safety incidents and respond appropriately.

K57 K58

S35 S37

B1 B2 B3 B4 B5 B6 B8

Duty 36 Complete all relevant documentation to ensure that the evidential audit trail is provided in line with procedures.

S35 S36

B8

Duty 37 Use the control room or CCTV surveillance equipment to monitor the attendance, safety and welfare of security personnel including lone workers.

K54 K56 K57 K58

S36 S37

B1 B3 B4 B8 B9

Duty 38 Implement the emergency procedures and use the emergency equipment to ensure continuity of business and maintain the integrity of the control room.

K54

S36 S37

B1 B2 B3 B4 B5 B7 B8 B9

KSBs

Knowledge

K1: Relevant industry and operative specific regulations, legislation, guidance, and procedures (for example assignment instructions, SOPs, EOPs). Back to Duty

K2: The importance of following legislation, monitoring risk, compliance, control, and the completion of legal documentation. Back to Duty

K3: Impact of reputational damage for the individual, organisation, and security industry. Back to Duty

K4: The security systems, applications, technology, and equipment used, how to identify faults or errors and the remedial action to take. Back to Duty

K5: Organisational structure, vision, values, and business needs. Back to Duty

K6: Own role within the team, the team’s role within the organisation and how it contributes to achieving organisational objectives. Back to Duty

K7: Methods for identifying weapons (for examples explosive and incendiary items, firearms, bladed weapon) and other prohibited items that can cause security risks. Back to Duty

K8: Emergency procedures, incidents and disruptions that may occur in a security environment and the appropriate action or reporting process to take in the event of an incident. Back to Duty

K9: The movements and behaviours of people. Back to Duty

K10: Awareness of working environment and areas. Back to Duty

K11: Security industry regulators and associations and the role they play. Back to Duty

K12: The importance of communications and its impact on customer service, the organisation (including subversive activity) and its stakeholders. Back to Duty

K13: The principles, processes, and technology for controlling access into an area. Back to Duty

K14: Methods to identify the needs of others and communication strategies for different situations. Back to Duty

K15: How to use communication methods and technology systems to enable appropriate work and statutory information to be recorded or transmitted (for example, technology and methods for handover). Back to Duty

K16: Principles of equality, diversity, and inclusion and the impact on the organisation. Back to Duty

K17: The channels to communicate ideas for improvement. Back to Duty

K18: How to identify suspicious items and activities, and the principles of HOT and the 4C’s. Back to Duty

K19: Why items are prohibited and how to identify them. Back to Duty

K20: Check calls and welfare check procedures for lone workers. Back to Duty

K21: The importance of operating body worn cameras in the appropriate setting and according to organisational requirements. Back to Duty

K22: Prohibited articles relevant to assignment instructions and how to deal with them. Back to Duty

K23: Working securely online (including password management) and recognising suspicious communication such as email, websites, social media, pop-ups. Back to Duty

K24: Negative impact of allowing certain behaviours, items or objects into certain areas and the reputational damage they may cause. Back to Duty

K25: The unique threats and risks across a wide range of sites or locations. Back to Duty

K26: Dynamic Risk Assessments for visits to a site or location. Back to Duty

K27: Methods to mitigate gaps in physical security measures using monitoring equipment. Back to Duty

K28: Internal and external factors that can affect systems/equipment performance. Back to Duty

K29: The purpose and requirements of searching people, premises, vehicles or items for operational security. Back to Duty

K30: Importance of checking ID cards and access credentials for operational security. Back to Duty

K31: Different search methodologies, techniques, and patterns and why a search methodology may change for operational security. Back to Duty

K32: Different patrol patterns and fixed post position requirements and what to look for when deployed in those positions. Back to Duty

K33: Methods to find alternative routes of work areas using a site map. Back to Duty

K34: Methods for gathering and storing images (for example CCTV, mobile device recordings, drones) for evidential use in operational security. Back to Duty

K35: Responsibility for reporting vehicle defects and understand their personal liability for CViT operatives. Back to Duty

K36: The process and procedures to take if involved in a road traffic accident in a CViT vehicle. Back to Duty

K37: Vehicle and bay loading insurance limits. Back to Duty

K38: Tracking systems and cameras in a CViT vehicle. Back to Duty

K39: CViT vehicle's maximum pay load weight. Back to Duty

K40: Legal parking and speed limit rules for specially-adapted CViT vehicles. Back to Duty

K41: Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a CViT vehicle. Back to Duty

K42: Methods to find alternative routes of work areas for CViT using road maps. Back to Duty

K43: Route planning around electric vehicle charging (EVC) points for CViT. Back to Duty

K44: The purpose and requirements of searching people, premises, vehicles or items for mobile security. Back to Duty

K45: Different search methodologies, techniques, and patterns and why a search methodology may change for mobile security. Back to Duty

K46: Responsibility for reporting vehicle defects and understand their personal liability for mobile security. Back to Duty

K47: The process and procedures to take if involved in a road traffic accident in a mobile patrol vehicle. Back to Duty

K48: Tracking systems and cameras in a mobile patrol vehicle. Back to Duty

K49: Mobile patrol vehicle's maximum pay load weight. Back to Duty

K50: Legal parking and speed limit rules for specially adapted mobile patrol vehicles. Back to Duty

K51: Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a mobile patrol vehicle. Back to Duty

K52: Methods to find alternative routes of work areas for mobile security using road maps. Back to Duty

K53: Route planning around electric vehicle charging (EVC) points for mobile security. Back to Duty

K54: Importance of checking ID cards and access credentials for control room operatives. Back to Duty

K55: Importance of calibrating control room equipment. Back to Duty

K56: Methods for gathering and storing images (for example CCTV, mobile device recordings, drones) for evidential use for control room operatives. Back to Duty

K57: The purpose and requirements of virtually searching premises for control room operatives. Back to Duty

K58: Different search methodologies, techniques, and patterns and why a search methodology may change for control room operatives. Back to Duty

Skills

S1: Follow assignment instructions relevant to operational duties. Back to Duty

S2: Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures. Back to Duty

S3: Use security systems, applications and software, technology and equipment in line with organisational and operational requirements. Back to Duty

S4: Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements. Back to Duty

S5: Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements. Back to Duty

S6: Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify). Back to Duty

S7: Deliver customer service to all stakeholders, responding to the needs of individuals. Back to Duty

S8: Navigate a site plan or map of their working environment and areas. Back to Duty

S9: Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats. Back to Duty

S10: Use digital communication applications and information management systems to communicate, learn, share, and record information. Back to Duty

S11: Use personal protection equipment (PPE) correctly. Back to Duty

S12: Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals. Back to Duty

S13: Use an appropriate tone of voice in all communications that reflect the organisations or client’s values. Back to Duty

S14: Contribute to review and improve the daily operating processes and procedures. Back to Duty

S15: Defuse potential conflict situations. Back to Duty

S16: Identify the component parts of explosive and incendiary items, firearms, and other prohibited items. Back to Duty

S17: Carry out dynamic risk assessments at sites or locations. Back to Duty

S18: Carry out various searches (for example, of areas, people, vehicles or items) in a operational security capacity. Back to Duty

S19: Apply operational security access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations. Back to Duty

S20: Identify, handle or potentially confiscate sensitive material, dangerous or prohibited items. Back to Duty

S21: Patrol assigned areas for operational security to control access, detect and respond to unwanted activities, communicate, and report findings. Back to Duty

S22: Deploy the correct type of barrier in an operational security context safely. Back to Duty

S23: Carry out vehicle safety checks and basic maintenance on CViT vehicles. Back to Duty

S24: Operate specially adapted vehicles' security system including load and unload mode. Back to Duty

S25: Calculate the shortest and safest route between vehicle and collection point. Back to Duty

S26: Read maps to find locations for CViT and re-route in case of traffic or diversions (paper map and/or sat nav technology). Back to Duty

S27: Use communications and mapping equipment when operating a CViT vehicle. Back to Duty

S28: Carry out various searches (for example, of areas, people, vehicles or items) in a mobile security capacity. Back to Duty

S29: Patrol assigned areas for mobile security to control access, detect and respond to unwanted activities, communicate, and report findings. Back to Duty

S30: Deploy correct type of barrier in a mobile security context safely. Back to Duty

S31: Carry out vehicle safety checks and basic maintenance on mobile security vehicles. Back to Duty

S32: Read maps to find locations for mobile security response and re-route in case of traffic or diversions (paper map and/or sat nav technology). Back to Duty

S33: Use communications and mapping equipment when operating a mobile security vehicle. Back to Duty

S34: Carry out various searches (for example, of areas, vehicles, or items) from the control room. Back to Duty

S35: Apply control room access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations. Back to Duty

S36: Scan and track assigned areas for control room to control access, detect and respond to unwanted activities, communicate, and report findings. Back to Duty

S37: Deploy correct type of barrier in a control room context safely. Back to Duty

S38: Identify and use components of a control room system. Back to Duty

S39: Gather and store CCTV footage for evidential use. Back to Duty

Behaviours

B1: Be vigilant, always paying close attention to detail. Back to Duty

B2: Be professional, calm and positive role model to others in attitude to work. Back to Duty

B3: Solution-focused displaying problem solving attributes. Back to Duty

B4: Respectful to colleagues and stakeholders always. Back to Duty

B5: Act reliably and responsibly. Back to Duty

B6: Committed to continued professional development (CPD) to maintain and enhance competence and share learning with others. Back to Duty

B7: Follow employer’s or client’s code of conduct relating to behaviour, appearance and conduct. Back to Duty

B8: Build appropriate working relationships and respect boundaries. Be co-operative and flexible. Back to Duty

B9: Act honestly and with integrity. Back to Duty

Qualifications

English and Maths

English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.

Other mandatory qualifications

Emergency First Aid at Work (regulated or unregulated and conforms to Health & Safety Executive guidelines)

Level: 3

Ofqual regulated

Apprentices will need to achieve a one day Emergency First Aid at Work qualification that is regulated by Ofqual or conforms to Health & Safety Executive guidelines.

Professional recognition

This standard aligns with the following professional recognition:

  • International Foundation for Protection Officers for Member level, for those successfully completing the apprenticeship.
  • The Security Institute for two routes: an apprentice without prior experience in the sector can apply for membership at a Non-professional grade; and an apprentice with relevant work experience, along with industry related level 3 and above qualifications may meet the criteria for a Professional Membership grade.
Print EPA plan

End-point assessment plan

V1.0

Introduction and overview

This document explains the requirements for end-point assessment (EPA) for the professional security operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.

Professional security operative apprentices, their employers and training providers should read this document.

This is a core and options apprenticeship. An apprentice must be trained and assessed against the core and one option. The options are:

  • Operational Security Operative
  • Cash and Valuables in Transit Operative
  • Mobile Security Patrol Operative
  • Security Control Room Operative

A full-time professional security operative apprentice typically spends 12 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.

The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the register of end-point assessment organisations (RoEPAO).

This EPA has 3 assessment methods.

The grades available for each assessment method are below.

Assessment method 1 - knowledge test:

  • fail
  • pass
  • distinction

Assessment method 2 - observation with questions:

  • fail
  • pass
  • distinction

Assessment method 3 - professional discussion:

  • fail
  • pass
  • distinction

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

  • fail
  • pass
  • merit
  • distinction

EPA summary table

On-programme - typically 12 months

The apprentice must:

  • complete training to develop the knowledge, skills and behaviours (KSBs) outlined in this apprenticeship’s standard
  • complete training towards English and mathematics qualifications in line with the apprenticeship funding rules

  • compile a portfolio of evidence

  • complete training towards the qualification listed in the professional security operative apprenticeship standard

The qualification required is:

Emergency First Aid at Work (regulated or unregulated and conforms to Health & Safety Executive guidelines)

End-point assessment gateway

The apprentice’s employer must be content that the apprentice has attained sufficient KSBs to complete the apprenticeship.

The apprentice must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • have passed Emergency First Aid at Work (regulated or unregulated and conforms to Health & Safety Executive guidelines)

For the professional discussion, the apprentice must submit a portfolio of evidence.

Gateway evidence must be submitted to the EPAO along with any organisation specific policies and procedures requested by the EPAO.

End-point assessment - typically 3 months

The grades available for each assessment method are below

Knowledge test:

  • fail

  • pass

  • distinction

Observation with questions:

  • fail

  • pass

  • distinction

Professional discussion:

  • fail

  • pass

  • distinction

Overall EPA and apprenticeship can be graded:

    • fail
    • pass
    • merit
    • distinction

Professional recognition

This apprenticeship aligns with:

  • International Foundation for Protection Officers for Member level, for those successfully completing the apprenticeship.

This apprenticeship aligns with:

  • The Security Institute for two routes: an apprentice without prior experience in the sector can apply for membership at a Non-professional grade; and an apprentice with relevant work experience, along with industry related level 3 and above qualifications may meet the criteria for a Professional Membership grade.

Duration of end-point assessment period

The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.

The EPAO should confirm the gateway requirements have been met and the EPA should start as quickly as possible.

EPA gateway

The apprentice’s employer must be content that the apprentice has attained sufficient KSBs to complete the apprenticeship. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.

The apprentice must meet the gateway requirements before starting their EPA.

They must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • have passed Emergency First Aid at Work (regulated or unregulated and conforms to Health & Safety Executive guidelines)

  • submit a Portfolio of evidence for the professional discussion

Portfolio of evidence requirements:

The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.

Evidence sources may include:

  • workplace documentation and records
  • workplace policies and procedures
  • witness statements
  • annotated photographs
  • audio recordings
  • video clips (maximum total duration 15 minutes); the apprentice must be in view and identifiable

This is not a definitive list; other evidence sources can be included. All evidence must be anonymised before it is submitted.

The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.

The EPAO should not assess the portfolio of evidence directly as it underpins the professional discussion . The independent assessor should review the portfolio of evidence to prepare questions for the professional discussion . They are not required to provide feedback after this review.

The apprentice must submit the gateway evidence to their EPAO, including any organisation specific policies and procedures requested by the EPAO.

Order of assessment methods

The assessment methods can be delivered in any order.

The result of one assessment method does not need to be known before starting the next.

Knowledge test

Overview

In the knowledge test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.

Rationale

This assessment method is being used because:

  • it can assess knowledge
  • it has potentially high reliability and validity
  • it is easy to administer
  • it can be conducted remotely and administered to multiple apprentices at the same time, potentially reducing cost
  • allows the inclusion of a broad range of topics

Delivery


The knowledge test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.

The test can be computer or paper based.

The test will consist of 40 multiple-choice questions.

Multiple-choice questions must have four options, including one correct answer.

The apprentice must be given at least 5 days’ notice of the date and time of the test.

Test administration

The apprentice must have 60 minutes to complete the test.

The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.

The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.

The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.

The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.

Marking

The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.

A correct answer gets 1 mark.

Any incorrect or missing answers get zero marks.

The EPAO is responsible for overseeing the marking of the test.

Assessment location

The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.

The test could take place remotely if the appropriate technology and systems are in place to prevent malpractice.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO

should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.    

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.  

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the test:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • test specification
    • sample test and mark schemes
    • live tests and mark schemes
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Observation with questions

Overview

In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Rationale

This assessment method is being used because:

  • this is a practical role, best demonstrated through completing tasks in a real world setting
  • observation makes use of employer resources and equipment and therefore allows the apprentice to demonstrate competence in a familiar setting
  • the tasks completed in the observation should contribute to workplace productivity and are valid
  • it is a holistic assessment method

Delivery

The observation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the observation with questions.

The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.

The EPAO must give the apprentice 2 weeks' notice of the observation with questions.

The observation must take 2 hours.

The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.

The observation may be split into discrete sections held on the same working day.

The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.

The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.

The independent assessor should observe the following during the observation:

The observation should enable the apprentice to evidence their skills and behavioural competencies across all KSBs assigned to this assessment method. The areas covered by the observation are:

  • communication and customer service
  • security operations
  • security technology and equipment
  • security patrol, access, and searching
  • cash and valuables in transit (CViT) operations
  • legislation, regulation, and procedures

The independent assessor should observe the following during the observation:

Core

  • communicating with stakeholders
  • using various equipment whilst carrying out their duties
  • following instructions for security operations
  • following procedures in the event of an incident
  • completing appropriate documentation

Operational Security Operative

  • conducting searches
  • patrolling
  • access control

Cash and Valuables in Transit Operative

  • vehicles checks and preparation
  • route planning
  • return to depot and post shift procedures
  • due to security considerations, it may not be possible for the independent assessor to observe the workings of the specially adapted CViT vehicles. Assessment of S24 will therefore be completed from a secure distance.

Mobile Security Patrol Operative

  • searching
  • vehicles checks and operation
  • dynamic risk assessment

Security Control Room Operative.

  • operating control room equipment
  • conducting searches

The independent assessor will need to follow the employers security policies and procedures while conducting the observation.

These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.

The independent assessor must ask questions.

The purpose of the questions is to:

  • clarify and understand observed practices, to allow the apprentice to add context and detail to support the independent assessors findings

Questions must be asked after the observation. The total duration of the observation assessment method is 2 hours and the time for questioning is included in the overall assessment time. The total time for the observation element is 90 minutes. The time allocated for questioning is 30 minutes. The independent assessor must ask at least 5 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.

The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the set number of questions for the observation with questions and should be kept to a minimum.

The independent assessor must make the grading decision. The independent assessor must assess the observation and responses to questions holistically when deciding the grade.

The independent assessor must keep accurate records of the assessment. They must record:

  • the KSBs observed
  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved

Assessment location

The observation with questions must take place in the apprentice’s normal place of work for example, their employer’s premises or a customer’s premises. Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.

Additional venue requirements that must be in place include:

  • the observation may be carried out either at the workplace or the client’s premises with permission from the client. Permission must be sought before the observation is carried out
  • the correct PPE and equipment must be available to the candidate to enable them to carry out the task or activity in line with health and safety requirements
  • a venue induction and risk assessment may need to be conducted by the EPAO to confirm the suitability and safety of the environment for a smooth assessment

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must produce the following materials to support the observation with questions:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Professional discussion

Overview

In the professional discussion, an independent assessor and apprentice have a formal two-way conversation. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.

Rationale

This assessment method is being used because:

  • it allows for assessment of KSBs that do not occur on a predictable or regular basis
  • it allows for testing of responses where there are a range of potential answers that cannot be tested through the multiple-choice test
  • it can be conducted remotely, potentially reducing cost

Delivery

The professional discussion must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the professional discussion.

The purpose of the independent assessor's questions will be to assess the KSBs against the following themes:

Core

  • legislation, regulation, and procedures
  • communication and customer service
  • security incident response
  • security operations

Operational Security Operative

  • security incidence response
  • security patrol, access, and searching

Cash and Valuables in Transit Operative

  • vehicles

Mobile Security Patrol Operative

  • vehicles
  • security incident response

Security Control Room Operative

  • security incident response

The EPAO must give an apprentice 2 weeks' notice of the professional discussion.

The independent assessor must have at least 2 weeks to review the supporting documentation.

The apprentice must have access to their portfolio of evidence during the professional discussion.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.

The professional discussion must last for 60 minutes. The independent assessor can increase the time of the professional discussion by up to 10%. This time is to allow the apprentice to respond to a question if necessary.

The independent assessor must ask at least 8 questions. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.

The independent assessor must make the grading decision.

The independent assessor must keep accurate records of the assessment. They must record:

  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The professional discussion must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.

The professional discussion can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.

The professional discussion should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the professional discussion:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Grading

Observation with questions

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
(Core) Communication and customer service
K12 K14 S7 S12 S13 S15 B2 B4 B5

Communicates respectfully with stakeholders using verbal and non-verbal means to establish a rapport and deliver customer service. (K12, K14, S7, S12, B4)

Acts responsibly to diffuse potential conflict situations by communicating in a calm and professional manner with others in a way that reflects the organisation's values. (S13, S15, B2, B5)

 

Adapts their language and behaviour, in a calm and professional manner, in response to individual needs to exceed stakeholder expectations. (K12, K14, S7, S12, B2)

(Core) Security operations
K9 K10 K25 K26 S1 S6 S8 S9 S11 S17 B1 B7

Navigates a site plan and assesses risk at the site or location by carrying out an observation of the designated area, and reporting and recording any irregularities to the site risk assessment. (K26, S8, S9, S17)

Follows the assignment instructions and the clients or employers code of conduct and policies for behaviour, appearance, and the use of PPE. (S1, S11, B7)

Identifies and challenges suspicious activity across sites and locations, in line with SCaN principles, by being vigilant and aware of the area, and the movements and behaviours of people. (K9, K10, K25, S6, B1)

 

 

Uses their knowledge of the site and usual movement and behaviour of people to recognise and check anomalies, showing awareness of the possible implications of these, reporting in line with procedures. (K25, K26, S17, B1)

(Core) Security technology and equipment
K4 S3

In line with organisational procedures, uses security systems, applications, and technology to support security operations, and identifies faults with equipment taking remedial action where necessary. (K4, S3)

 

n/a

(Operational Security Operative ) Security patrol, access, and searching
K29 K31 K32 K33 S18 S19 S21

 

Carries out various searches for operational security, apply and adapting a range of methodologies and techniques. (K29, K31, S18)

Applies operational security access control systems, including patrol patterns using alternative routes to navigate the site when necessary. Detects and responds to unwanted activities and accurately reports findings in line with procedures. (K32, K33, S19, S21)

 

n/a

(Cash and Valuable in Transit Operative) CViT operations
S23 S24 S26 S27

 

Prepares CViT vehicle for operation, ensuring vehicle safety checks and basic maintenance are completed, and communications, mapping and security equipment is set up correctly. (S23, S26, S27)

Operates the vehicle according to organisational procedure. (S24)

 

n/a

(Mobile Security Patrol Operative) Legislation, regulation, and procedures
S31 S32 S33

 

Completes basic maintenance and vehicle checks on mobile security vehicles, before identifying locations on maps, and routes to destinations using mapping equipment in the vehicle in line with legislation and manufacturer instructions. (S31, S32, S33)

n/a

(Mobile Security Patrol Operative) Security patrol, access, and searching
K44 K45 S28 S29

 

Applies a range of searching techniques, and adapts their searching methodology where necessary, in line with organisational procedures. (K44, K45, S28)

In line with organisational procedure, conducts patrols of assigned areas to control access to the area, responding to unwanted activities. Communicates report findings following patrols, in line with operational instructions. (S29)

n/a

(Security Control Room Operative) Security patrol, access, and searching
K54 K57 K58 S34 S35 S36

 

 

 

Applies control room access control procedures to environments by carrying out searches and checking forms of authorisation, detecting and responding to unwanted activities. Reports findings in line with procedures. (K54, K57, K58, S34, S35, S36)

n/a

(Security Control Room Operative) Security technology and equipment
K56 S38 S39

Operates the components of a control room system to gather and store images for evidential use, in line with organisational procedure. (K56, S38, S39)

n/a

Professional discussion

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
(Core) Legislation, regulation, and procedures
K1 K2 K5 K6 K17 K28 S2 S5 B3 B9

 

Describes how they apply industry regulation, legislation, guidance, and procedures in their role, acting with honesty and integrity, when monitoring risk and completing security documentation. (K1, K2, S2, S5, B9)

Explains how their role within the team, and their teams role within the organisation contributes to achieving the organisation's objectives, vision and values. (K5, K6)

Describes the range of internal and external factors that can affect performance of security systems and equipment, and how they have demonstrated a solutions focused approach in communicating ideas for improvement within the organisation. (K17, K28, B3)

 

Analyses the potential impact of not following industry regulation, legislation, guidance, and procedures on security outcomes, including when monitoring risk and completing security documentation. (K1, K2, S2, S5).

(Core) Communication and customer service
K15 S10 B6 B8

Explains how they use digital communication systems to record and share information for statutory and security purposes, in line with legislation and organisational procedure. (K15, S10)

Describes how they demonstrate a commitment to CPD, how they share this learning with others in a cooperative manner and how this can benefit the organisation. (B6, B8)

 

Evaluates the importance of following guidance and procedures in the use of digital communication applications and information management systems and the possible impact on the individual, and organisation, if these are not followed. (K15, S10)

(Core) Security incident response
K7 K8 S4

Describes the methods for identifying weapons and other prohibited items, and how to apply these methods in line with organisation procedure. (K7)

Explains how they apply organisational procedures in the event of an incident or emergency, the actions they take in response and how they ensure the relevant people are engaged. (K8, S4)

 

Justifies their response to an incident or emergency, and how they ensured public safety in rapidly changing circumstances. (K8, S4)

(Core) Security operations
K3 K24 S14

 

Explains how they contribute to the review and improvement of processes and procedures to support organisational improvement and how these reviews minimise the risk of reputational damage by improving the removal of certain items, objects or behaviours in particular areas. (K24, S14)

 

Explains how allowing some behaviours or items in certain areas can have a negative impact on the organisations reputation, why this is important, and how they contribute to improving processes and procedures. (K3, K24, S14)

n/a

(Operational Security Operative ) Security incident response
S22

Describes incidents that have required a barrier to be deployed, how they determined the correct type of barrier and how they ensured it was deployed correctly and in line with organisational procedure. (S22)

n/a

(Operational Security Operative ) Security patrol, access, and searching
S20

Explains how they identify and handle dangerous or prohibited items in line with organisational procedures, and in what circumstances they would confiscate the material. (S20)

n/a

(Cash and Valuable in Transit Operative) Vehicles
K36 K41 K42 K43 S25

Explains the process and procedures to take if involved in a road traffic accident, in line with organisational procedure, and the importance of driving safely and responsibly to protect the public and the organisational reputation. (K36, K41)

Describes how they calculate the shortest and safest route to the collection point, taking account of electric vehicle charging points if required, and how they adapt to find alternative routes when required. (K42, K43, S25)

n/a

(Mobile Security Patrol Operative) Vehicles
K47 K51 K52 K53

Explains the process and procedures to take if involved in a road traffic accident, in line with organisational procedure, and the importance of driving safely and responsibly to protect the public and the organisational reputation. (K47, K51)

Describes how they calculate the shortest and safest route to the collection point, taking account of electric vehicle charging points if required, and how they adapt to find alternative routes when required. (K52, K53)

n/a

(Mobile Security Patrol Operative) Security incident response
S30

Describes incidents that have required a barrier to be deployed, how they determined the correct type of barrier and how they ensured it was deployed correctly and in line with organisational procedures. (S30)

n/a

(Security Control Room Operative) Security incident response
S37

Describes incidents that have required a barrier to be deployed, how they determined the correct type of barrier and how they ensured it was deployed correctly and in line with organisational procedures. (S37)

n/a

Knowledge test

Grade Minimum marks required Maximum marks required
Fail 0 27
Pass 28 35
Distinction 36 40

Overall EPA grading

Performance in the EPA determines the overall grade of:

  • fail

  • pass

  • merit

  • distinction

An independent assessor must individually grade the observation with questions and professional discussion in line with this EPA plan.

The EPAO must combine the individual assessment method grades to determine the overall EPA grade.

If the apprentice fails one assessment method or more, they will be awarded an overall fail.

To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall distinction, the apprentice must achieve a distinction in all the assessment methods.

Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.

Knowledge test Observation with questions Professional discussion Overall Grading
Fail Any grade Any grade Fail
Any grade Fail Any grade Fail
Any grade Any grade Fail Fail
Pass Pass Pass Pass
Distinction Pass Pass Pass
Pass Distinction Pass Pass
Pass Pass Distinction Pass
Pass Distinction Distinction Merit
Distinction Distinction Pass Merit
Distinction Pass Distinction Merit
Distinction Distinction Distinction Distinction

Re-sits and re-takes

If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 3 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.

Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.

The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.

Roles and responsibilities

Roles Responsibilities

Apprentice

As a minimum, the apprentice should:

  • complete on-programme training to meet the KSBs as outlined in the apprenticeship standard for a minimum of 12 months
  • complete the required amount of off-the-job training specified by the apprenticeship funding rules and as arranged by the employer and training provider
  • understand the purpose and importance of EPA
  • prepare for and undertake the EPA including meeting all gateway requirements

Employer

As a minimum, the apprentice's employer must:

  • select the EPAO and training provider
  • work with the training provider, where applicable, to support the apprentice in the workplace and to provide the opportunities for the apprentice to develop the KSBs
  • arrange and support off-the-job training to be undertaken by the apprentice 
  • decide when the apprentice is working at or above the apprenticeship standard and is ready for EPA
  • ensure the apprentice is prepared for the EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • confirm arrangements with the EPAO for the EPA in a timely manner, including who, when, where
  • provide the EPAO with access to any employer-specific documentation as required for example, company policies
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows appropriate opportunity for the apprentice to meet the KSBs
  • ensure the apprentice is given sufficient time away from regular duties to prepare for, and complete the EPA
  • ensure that any required supervision during the EPA period, as stated within this EPA plan, is in place
  • ensure the apprentice has access to the resources used to fulfil their role and carry out the EPA for workplace based assessments
  • remain independent from the delivery of the EPA
  • pass the certificate to the apprentice upon receipt

EPAO

As a minimum, the EPAO must:

  • conform to the requirements of this EPA plan and deliver its requirements in a timely manner
  • conform to the requirements of the RoEPAO
  • conform to the requirements of the external quality assurance provider (EQAP)
  • understand the apprenticeship including the occupational standard and EPA plan
  • make all necessary contractual arrangements including agreeing the price of the EPA
  • develop and produce assessment materials including specifications and marking materials, for example mark schemes, practice materials, training material
  • maintain and apply a policy for the declaration and management of conflict of interests and independence. This must ensure, as a minimum, there is no personal benefit or detriment for those delivering the EPA or from the result of an assessment. It must cover:
    • apprentices
    • employers
    • independent assessors
    • any other roles involved in delivery or grading of the EPA
  • have quality assurance systems and procedures that ensure fair, reliable and consistent assessment and maintain records of internal quality assurance (IQA) activity for external quality assurance (EQA) purposes
  • appoint independent, competent, and suitably qualified assessors in line with the requirements of this EPA plan
  • appoint administrators, invigilators and any other roles where required to facilitate the EPA
  • deliver induction, initial and on-going training for all their independent assessors and any other roles involved in the delivery or grading of the EPA as specified within this EPA plan. This should include how to record the rationale and evidence for grading decisions where required
  • conduct standardisation with all their independent assessors before allowing them to deliver an EPA, when the EPA is updated, and at least once a year
  • conduct moderation across all of their independent assessors decisions once EPAs have started according to a sampling plan, with associated risk rating of independent assessors
  • monitor the performance of all their independent assessors and provide additional training where necessary
  • develop and provide assessment recording documentation to ensure a clear and auditable process is in place for providing assessment decisions and feedback to all relevant stakeholders
  • use language in the development and delivery of the EPA that is appropriate to the level of the apprenticeship
  • arrange for the EPA to take place in a timely manner, in consultation with the employer
  • provide information, advice, and guidance documentation to enable apprentices, employers and training providers to prepare for the EPA
  • confirm the gateway requirements have been met before they start the EPA for an apprentice
  • arrange a suitable venue for the EPA
  • maintain the security of the EPA including, but not limited to, verifying the identity of the apprentice, invigilation and security of materials
  • where the EPA plan permits assessment away from the workplace, ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary
  • confirm overall grade awarded
  • maintain and apply a policy for conducting appeals

Independent assessor

As a minimum, an independent assessor must:

  • be independent, with no conflict of interest with the apprentice, their employer or training provider, specifically, they must not receive a personal benefit or detriment from the result of the assessment
  • have, maintain and be able to evidence up-to-date knowledge and expertise of the occupation
  • have the competence to assess the EPA and meet the requirements of the IQA section of this EPA plan
  • understand the apprenticeship’s occupational standard and EPA plan
  • attend induction and standardisation events before they conduct an EPA for the first time, when the EPA is updated, and at least once a year
  • use language in the delivery of the EPA that is appropriate to the level of the apprenticeship
  • work with other personnel, where used, in the preparation and delivery of assessment methods
  • conduct the EPA to assess the apprentice against the KSBs and in line with the EPA plan
  • make final grading decisions in line with this EPA plan
  • record and report assessment outcome decisions
  • comply with the IQA requirements of the EPAO
  • comply with external quality assurance (EQA) requirements

Training provider

As a minimum, the training provider must:

  • conform to the requirements of the register of apprenticeship training providers (RoATP)
  • ensure procedures are in place to mitigate against any conflict of interest
  • work with the employer and support the apprentice during the off-the-job training to provide the opportunities to develop the KSBs as outlined in the occupational standard
  • deliver training to the apprentice as outlined in their apprenticeship agreement
  • monitor the apprentice’s progress during any training provider led on-programme learning
  • ensure the apprentice is prepared for the EPA
  • advise the employer, upon request, on the apprentice’s readiness for EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • remain independent from the delivery of the EPA

Marker

As a minimum, the marker must:

  • attend induction training as directed by the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider
  • mark test answers in line with the EPAO’s mark scheme and procedures

Invigilator

As a minimum, the invigilator must:

  • attend induction training as directed by the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider
  • invigilate and supervise the apprentice during tests and in breaks during assessment methods to prevent malpractice in line with the EPAO’s invigilation procedures

Reasonable adjustments

The EPAO must have reasonable adjustments arrangements for the EPA.

This should include:

  • how an apprentice qualifies for reasonable adjustment
  • what reasonable adjustments may be made

Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Internal quality assurance

Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.

EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.

They must also appoint independent assessors who:

  • have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 3 years or significant experience of the occupation or sector
  • meet the following minimum requirements:
    • hold or be working towards an assessor qualification.
    • the independent assessor must have completed a dbs check.

Value for money

Affordability of the EPA will be aided by using at least some of the following:

  • utilising digital remote platforms to conduct applicable assessment methods
  • assessing multiple apprentices simultaneously where the assessment method permits this
  • using the employer’s premises
  • conducting assessment methods on the same day

Professional recognition

This apprenticeship aligns with:

  • International Foundation for Protection Officers for Member level, for those successfully completing the apprenticeship.

This apprenticeship aligns with:

  • The Security Institute for two routes: an apprentice without prior experience in the sector can apply for membership at a Non-professional grade; and an apprentice with relevant work experience, along with industry related level 3 and above qualifications may meet the criteria for a Professional Membership grade.

KSB mapping table

Knowledge Assessment methods
K1: Core.

Relevant industry and operative specific regulations, legislation, guidance, and procedures (for example assignment instructions, SOPs, EOPs).

Back to Grading
Professional discussion
K2: Core.

The importance of following legislation, monitoring risk, compliance, control, and the completion of legal documentation.

Back to Grading
Professional discussion
K3: Core.

Impact of reputational damage for the individual, organisation, and security industry.

Back to Grading
Professional discussion
K4: Core.

The security systems, applications, technology, and equipment used, how to identify faults or errors and the remedial action to take.

Back to Grading
Observation with questions
K5: Core.

Organisational structure, vision, values, and business needs.

Back to Grading
Professional discussion
K6: Core.

Own role within the team, the team’s role within the organisation and how it contributes to achieving organisational objectives.

Back to Grading
Professional discussion
K7: Core.

Methods for identifying weapons (for examples explosive and incendiary items, firearms, bladed weapon) and other prohibited items that can cause security risks.

Back to Grading
Professional discussion
K8: Core.

Emergency procedures, incidents and disruptions that may occur in a security environment and the appropriate action or reporting process to take in the event of an incident.

Back to Grading
Professional discussion
K9: Core.

The movements and behaviours of people.

Back to Grading
Observation with questions
K10: Core.

Awareness of working environment and areas.

Back to Grading
Observation with questions
K11: Core.

Security industry regulators and associations and the role they play.

Back to Grading
Knowledge test
K12: Core.

The importance of communications and its impact on customer service, the organisation (including subversive activity) and its stakeholders.

Back to Grading
Observation with questions
K13: Core.

The principles, processes, and technology for controlling access into an area.

Back to Grading
Knowledge test
K14: Core.

Methods to identify the needs of others and communication strategies for different situations.

Back to Grading
Observation with questions
K15: Core.

How to use communication methods and technology systems to enable appropriate work and statutory information to be recorded or transmitted (for example, technology and methods for handover).

Back to Grading
Professional discussion
K16: Core.

Principles of equality, diversity, and inclusion and the impact on the organisation.

Back to Grading
Knowledge test
K17: Core.

The channels to communicate ideas for improvement.

Back to Grading
Professional discussion
K18: Core.

How to identify suspicious items and activities, and the principles of HOT and the 4C’s.

Back to Grading
Knowledge test
K19: Core.

Why items are prohibited and how to identify them.

Back to Grading
Knowledge test
K20: Core.

Check calls and welfare check procedures for lone workers.

Back to Grading
Knowledge test
K21: Core.

The importance of operating body worn cameras in the appropriate setting and according to organisational requirements.

Back to Grading
Knowledge test
K22: Core.

Prohibited articles relevant to assignment instructions and how to deal with them.

Back to Grading
Knowledge test
K23: Core.

Working securely online (including password management) and recognising suspicious communication such as email, websites, social media, pop-ups.

Back to Grading
Knowledge test
K24: Core.

Negative impact of allowing certain behaviours, items or objects into certain areas and the reputational damage they may cause.

Back to Grading
Professional discussion
K25: Core.

The unique threats and risks across a wide range of sites or locations.

Back to Grading
Observation with questions
K26: Core.

Dynamic Risk Assessments for visits to a site or location.

Back to Grading
Observation with questions
K27: Core.

Methods to mitigate gaps in physical security measures using monitoring equipment.

Back to Grading
Knowledge test
K28: Core.

Internal and external factors that can affect systems/equipment performance.

Back to Grading
Professional discussion
K29: Operational Security Operative .

The purpose and requirements of searching people, premises, vehicles or items for operational security.

Back to Grading
Observation with questions
K30: Operational Security Operative .

Importance of checking ID cards and access credentials for operational security.

Back to Grading
Knowledge test
K31: Operational Security Operative .

Different search methodologies, techniques, and patterns and why a search methodology may change for operational security.

Back to Grading
Observation with questions
K32: Operational Security Operative .

Different patrol patterns and fixed post position requirements and what to look for when deployed in those positions.

Back to Grading
Observation with questions
K33: Operational Security Operative .

Methods to find alternative routes of work areas using a site map.

Back to Grading
Observation with questions
K34: Operational Security Operative .

Methods for gathering and storing images (for example CCTV, mobile device recordings, drones) for evidential use in operational security.

Back to Grading
Knowledge test
K35: Cash and Valuables in Transit Operative.

Responsibility for reporting vehicle defects and understand their personal liability for CViT operatives.

Back to Grading
Knowledge test
K36: Cash and Valuables in Transit Operative.

The process and procedures to take if involved in a road traffic accident in a CViT vehicle.

Back to Grading
Professional discussion
K37: Cash and Valuables in Transit Operative.

Vehicle and bay loading insurance limits.

Back to Grading
Knowledge test
K38: Cash and Valuables in Transit Operative.

Tracking systems and cameras in a CViT vehicle.

Back to Grading
Knowledge test
K39: Cash and Valuables in Transit Operative.

CViT vehicle's maximum pay load weight.

Back to Grading
Knowledge test
K40: Cash and Valuables in Transit Operative.

Legal parking and speed limit rules for specially-adapted CViT vehicles.

Back to Grading
Knowledge test
K41: Cash and Valuables in Transit Operative.

Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a CViT vehicle.

Back to Grading
Professional discussion
K42: Cash and Valuables in Transit Operative.

Methods to find alternative routes of work areas for CViT using road maps.

Back to Grading
Professional discussion
K43: Cash and Valuables in Transit Operative.

Route planning around electric vehicle charging (EVC) points for CViT.

Back to Grading
Professional discussion
K44: Mobile Security Patrol Operative.

The purpose and requirements of searching people, premises, vehicles or items for mobile security.

Back to Grading
Observation with questions
K45: Mobile Security Patrol Operative.

Different search methodologies, techniques, and patterns and why a search methodology may change for mobile security.

Back to Grading
Observation with questions
K46: Mobile Security Patrol Operative.

Responsibility for reporting vehicle defects and understand their personal liability for mobile security.

Back to Grading
Knowledge test
K47: Mobile Security Patrol Operative.

The process and procedures to take if involved in a road traffic accident in a mobile patrol vehicle.

Back to Grading
Professional discussion
K48: Mobile Security Patrol Operative.

Tracking systems and cameras in a mobile patrol vehicle.

Back to Grading
Knowledge test
K49: Mobile Security Patrol Operative.

Mobile patrol vehicle's maximum pay load weight.

Back to Grading
Knowledge test
K50: Mobile Security Patrol Operative.

Legal parking and speed limit rules for specially adapted mobile patrol vehicles.

Back to Grading
Knowledge test
K51: Mobile Security Patrol Operative.

Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a mobile patrol vehicle.

Back to Grading
Professional discussion
K52: Mobile Security Patrol Operative.

Methods to find alternative routes of work areas for mobile security using road maps.

Back to Grading
Professional discussion
K53: Mobile Security Patrol Operative.

Route planning around electric vehicle charging (EVC) points for mobile security.

Back to Grading
Professional discussion
K54: Security Control Room Operative.

Importance of checking ID cards and access credentials for control room operatives.

Back to Grading
Observation with questions
K55: Security Control Room Operative.

Importance of calibrating control room equipment.

Back to Grading
Knowledge test
K56: Security Control Room Operative.

Methods for gathering and storing images (for example CCTV, mobile device recordings, drones) for evidential use for control room operatives.

Back to Grading
Observation with questions
K57: Security Control Room Operative.

The purpose and requirements of virtually searching premises for control room operatives.

Back to Grading
Observation with questions
K58: Security Control Room Operative.

Different search methodologies, techniques, and patterns and why a search methodology may change for control room operatives.

Back to Grading
Observation with questions
Skill Assessment methods
S1: Core.

Follow assignment instructions relevant to operational duties.

Back to Grading
Observation with questions
S2: Core.

Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures.

Back to Grading
Professional discussion
S3: Core.

Use security systems, applications and software, technology and equipment in line with organisational and operational requirements.

Back to Grading
Observation with questions
S4: Core.

Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements.

Back to Grading
Professional discussion
S5: Core.

Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements.

Back to Grading
Professional discussion
S6: Core.

Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify).

Back to Grading
Observation with questions
S7: Core.

Deliver customer service to all stakeholders, responding to the needs of individuals.

Back to Grading
Observation with questions
S8: Core.

Navigate a site plan or map of their working environment and areas.

Back to Grading
Observation with questions
S9: Core.

Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats.

Back to Grading
Observation with questions
S10: Core.

Use digital communication applications and information management systems to communicate, learn, share, and record information.

Back to Grading
Professional discussion
S11: Core.

Use personal protection equipment (PPE) correctly.

Back to Grading
Observation with questions
S12: Core.

Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals.

Back to Grading
Observation with questions
S13: Core.

Use an appropriate tone of voice in all communications that reflect the organisations or client’s values.

Back to Grading
Observation with questions
S14: Core.

Contribute to review and improve the daily operating processes and procedures.

Back to Grading
Professional discussion
S15: Core.

Defuse potential conflict situations.

Back to Grading
Observation with questions
S16: Core.

Identify the component parts of explosive and incendiary items, firearms, and other prohibited items.

Back to Grading
Knowledge test
S17: Core.

Carry out dynamic risk assessments at sites or locations.

Back to Grading
Observation with questions
S18: Operational Security Operative .

Carry out various searches (for example, of areas, people, vehicles or items) in a operational security capacity.

Back to Grading
Observation with questions
S19: Operational Security Operative .

Apply operational security access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations.

Back to Grading
Observation with questions
S20: Operational Security Operative .

Identify, handle or potentially confiscate sensitive material, dangerous or prohibited items.

Back to Grading
Professional discussion
S21: Operational Security Operative .

Patrol assigned areas for operational security to control access, detect and respond to unwanted activities, communicate, and report findings.

Back to Grading
Observation with questions
S22: Operational Security Operative .

Deploy the correct type of barrier in an operational security context safely.

Back to Grading
Professional discussion
S23: Cash and Valuables in Transit Operative.

Carry out vehicle safety checks and basic maintenance on CViT vehicles.

Back to Grading
Observation with questions
S24: Cash and Valuables in Transit Operative.

Operate specially adapted vehicles' security system including load and unload mode.

Back to Grading
Observation with questions
S25: Cash and Valuables in Transit Operative.

Calculate the shortest and safest route between vehicle and collection point.

Back to Grading
Professional discussion
S26: Cash and Valuables in Transit Operative.

Read maps to find locations for CViT and re-route in case of traffic or diversions (paper map and/or sat nav technology).

Back to Grading
Observation with questions
S27: Cash and Valuables in Transit Operative.

Use communications and mapping equipment when operating a CViT vehicle.

Back to Grading
Observation with questions
S28: Mobile Security Patrol Operative.

Carry out various searches (for example, of areas, people, vehicles or items) in a mobile security capacity.

Back to Grading
Observation with questions
S29: Mobile Security Patrol Operative.

Patrol assigned areas for mobile security to control access, detect and respond to unwanted activities, communicate, and report findings.

Back to Grading
Observation with questions
S30: Mobile Security Patrol Operative.

Deploy correct type of barrier in a mobile security context safely.

Back to Grading
Professional discussion
S31: Mobile Security Patrol Operative.

Carry out vehicle safety checks and basic maintenance on mobile security vehicles.

Back to Grading
Observation with questions
S32: Mobile Security Patrol Operative.

Read maps to find locations for mobile security response and re-route in case of traffic or diversions (paper map and/or sat nav technology).

Back to Grading
Observation with questions
S33: Mobile Security Patrol Operative.

Use communications and mapping equipment when operating a mobile security vehicle.

Back to Grading
Observation with questions
S34: Security Control Room Operative.

Carry out various searches (for example, of areas, vehicles, or items) from the control room.

Back to Grading
Observation with questions
S35: Security Control Room Operative.

Apply control room access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations.

Back to Grading
Observation with questions
S36: Security Control Room Operative.

Scan and track assigned areas for control room to control access, detect and respond to unwanted activities, communicate, and report findings.

Back to Grading
Observation with questions
S37: Security Control Room Operative.

Deploy correct type of barrier in a control room context safely.

Back to Grading
Professional discussion
S38: Security Control Room Operative.

Identify and use components of a control room system.

Back to Grading
Observation with questions
S39: Security Control Room Operative.

Gather and store CCTV footage for evidential use.

Back to Grading
Observation with questions
Behaviour Assessment methods
B1: Core.

Be vigilant, always paying close attention to detail.

Back to Grading
Observation with questions
B2: Core.

Be professional, calm and positive role model to others in attitude to work.

Back to Grading
Observation with questions
B3: Core.

Solution-focused displaying problem solving attributes.

Back to Grading
Professional discussion
B4: Core.

Respectful to colleagues and stakeholders always.

Back to Grading
Observation with questions
B5: Core.

Act reliably and responsibly.

Back to Grading
Observation with questions
B6: Core.

Committed to continued professional development (CPD) to maintain and enhance competence and share learning with others.

Back to Grading
Professional discussion
B7: Core.

Follow employer’s or client’s code of conduct relating to behaviour, appearance and conduct.

Back to Grading
Observation with questions
B8: Core.

Build appropriate working relationships and respect boundaries. Be co-operative and flexible.

Back to Grading
Professional discussion
B9: Core.

Act honestly and with integrity.

Back to Grading
Professional discussion

Mapping of KSBs to grade themes

Observation with questions

KSBS GROUPED BY THEME Knowledge Skills Behaviour
(Core) Communication and customer service
K12 K14
S7 S12 S13 S15
B2 B4 B5

The importance of communications and its impact on customer service, the organisation (including subversive activity) and its stakeholders. (K12)

Methods to identify the needs of others and communication strategies for different situations. (K14)

Deliver customer service to all stakeholders, responding to the needs of individuals. (S7)

Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals. (S12)

Use an appropriate tone of voice in all communications that reflect the organisations or client’s values. (S13)

Defuse potential conflict situations. (S15)

Be professional, calm and positive role model to others in attitude to work. (B2)

Respectful to colleagues and stakeholders always. (B4)

Act reliably and responsibly. (B5)

(Core) Security operations
K9 K10 K25 K26
S1 S6 S8 S9 S11 S17
B1 B7

The movements and behaviours of people. (K9)

Awareness of working environment and areas. (K10)

The unique threats and risks across a wide range of sites or locations. (K25)

Dynamic Risk Assessments for visits to a site or location. (K26)

Follow assignment instructions relevant to operational duties. (S1)

Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify). (S6)

Navigate a site plan or map of their working environment and areas. (S8)

Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats. (S9)

Use personal protection equipment (PPE) correctly. (S11)

Carry out dynamic risk assessments at sites or locations. (S17)

Be vigilant, always paying close attention to detail. (B1)

Follow employer’s or client’s code of conduct relating to behaviour, appearance and conduct. (B7)

(Core) Security technology and equipment
K4
S3

The security systems, applications, technology, and equipment used, how to identify faults or errors and the remedial action to take. (K4)

Use security systems, applications and software, technology and equipment in line with organisational and operational requirements. (S3)

None

(Operational Security Operative ) Security patrol, access, and searching
K29 K31 K32 K33
S18 S19 S21

The purpose and requirements of searching people, premises, vehicles or items for operational security. (K29)

Different search methodologies, techniques, and patterns and why a search methodology may change for operational security. (K31)

Different patrol patterns and fixed post position requirements and what to look for when deployed in those positions. (K32)

Methods to find alternative routes of work areas using a site map. (K33)

Carry out various searches (for example, of areas, people, vehicles or items) in a operational security capacity. (S18)

Apply operational security access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations. (S19)

Patrol assigned areas for operational security to control access, detect and respond to unwanted activities, communicate, and report findings. (S21)

None

(Cash and Valuable in Transit Operative) CViT operations

S23 S24 S26 S27

None

Carry out vehicle safety checks and basic maintenance on CViT vehicles. (S23)

Operate specially adapted vehicles' security system including load and unload mode. (S24)

Read maps to find locations for CViT and re-route in case of traffic or diversions (paper map and/or sat nav technology). (S26)

Use communications and mapping equipment when operating a CViT vehicle. (S27)

None

(Mobile Security Patrol Operative) Legislation, regulation, and procedures

S31 S32 S33

None

Carry out vehicle safety checks and basic maintenance on mobile security vehicles. (S31)

Read maps to find locations for mobile security response and re-route in case of traffic or diversions (paper map and/or sat nav technology). (S32)

Use communications and mapping equipment when operating a mobile security vehicle. (S33)

None

(Mobile Security Patrol Operative) Security patrol, access, and searching
K44 K45
S28 S29

The purpose and requirements of searching people, premises, vehicles or items for mobile security. (K44)

Different search methodologies, techniques, and patterns and why a search methodology may change for mobile security. (K45)

Carry out various searches (for example, of areas, people, vehicles or items) in a mobile security capacity. (S28)

Patrol assigned areas for mobile security to control access, detect and respond to unwanted activities, communicate, and report findings. (S29)

None

(Security Control Room Operative) Security patrol, access, and searching
K54 K57 K58
S34 S35 S36

Importance of checking ID cards and access credentials for control room operatives. (K54)

The purpose and requirements of virtually searching premises for control room operatives. (K57)

Different search methodologies, techniques, and patterns and why a search methodology may change for control room operatives. (K58)

Carry out various searches (for example, of areas, vehicles, or items) from the control room. (S34)

Apply control room access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations. (S35)

Scan and track assigned areas for control room to control access, detect and respond to unwanted activities, communicate, and report findings. (S36)

None

(Security Control Room Operative) Security technology and equipment
K56
S38 S39

Methods for gathering and storing images (for example CCTV, mobile device recordings, drones) for evidential use for control room operatives. (K56)

Identify and use components of a control room system. (S38)

Gather and store CCTV footage for evidential use. (S39)

None

Professional discussion

KSBS GROUPED BY THEME Knowledge Skills Behaviour
(Core) Legislation, regulation, and procedures
K1 K2 K5 K6 K17 K28
S2 S5
B3 B9

Relevant industry and operative specific regulations, legislation, guidance, and procedures (for example assignment instructions, SOPs, EOPs). (K1)

The importance of following legislation, monitoring risk, compliance, control, and the completion of legal documentation. (K2)

Organisational structure, vision, values, and business needs. (K5)

Own role within the team, the team’s role within the organisation and how it contributes to achieving organisational objectives. (K6)

The channels to communicate ideas for improvement. (K17)

Internal and external factors that can affect systems/equipment performance. (K28)

Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures. (S2)

Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements. (S5)

Solution-focused displaying problem solving attributes. (B3)

Act honestly and with integrity. (B9)

(Core) Communication and customer service
K15
S10
B6 B8

How to use communication methods and technology systems to enable appropriate work and statutory information to be recorded or transmitted (for example, technology and methods for handover). (K15)

Use digital communication applications and information management systems to communicate, learn, share, and record information. (S10)

Committed to continued professional development (CPD) to maintain and enhance competence and share learning with others. (B6)

Build appropriate working relationships and respect boundaries. Be co-operative and flexible. (B8)

(Core) Security incident response
K7 K8
S4

Methods for identifying weapons (for examples explosive and incendiary items, firearms, bladed weapon) and other prohibited items that can cause security risks. (K7)

Emergency procedures, incidents and disruptions that may occur in a security environment and the appropriate action or reporting process to take in the event of an incident. (K8)

Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements. (S4)

None

(Core) Security operations
K3 K24
S14

Impact of reputational damage for the individual, organisation, and security industry. (K3)

Negative impact of allowing certain behaviours, items or objects into certain areas and the reputational damage they may cause. (K24)

Contribute to review and improve the daily operating processes and procedures. (S14)

None

(Operational Security Operative ) Security incident response

S22

None

Deploy the correct type of barrier in an operational security context safely. (S22)

None

(Operational Security Operative ) Security patrol, access, and searching

S20

None

Identify, handle or potentially confiscate sensitive material, dangerous or prohibited items. (S20)

None

(Cash and Valuable in Transit Operative) Vehicles
K36 K41 K42 K43
S25

The process and procedures to take if involved in a road traffic accident in a CViT vehicle. (K36)

Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a CViT vehicle. (K41)

Methods to find alternative routes of work areas for CViT using road maps. (K42)

Route planning around electric vehicle charging (EVC) points for CViT. (K43)

Calculate the shortest and safest route between vehicle and collection point. (S25)

None

(Mobile Security Patrol Operative) Vehicles
K47 K51 K52 K53

The process and procedures to take if involved in a road traffic accident in a mobile patrol vehicle. (K47)

Impact of reputational damage for the organisation and security industry caused by careless, unsympathetic, reckless, or unsafe driving techniques when operating a mobile patrol vehicle. (K51)

Methods to find alternative routes of work areas for mobile security using road maps. (K52)

Route planning around electric vehicle charging (EVC) points for mobile security. (K53)

None

None

(Mobile Security Patrol Operative) Security incident response

S30

None

Deploy correct type of barrier in a mobile security context safely. (S30)

None

(Security Control Room Operative) Security incident response

S37

None

Deploy correct type of barrier in a control room context safely. (S37)

None

Employers involved in creating the standard: Aspers Casino, Avantguard Security Ltd, Bouygues E&S, CIS Security Ltd, Constant Security Services Ltd, G4S, Grey Seal Academy, House of Commons, IFPO – HJA Consult, Interserve, London Borough of Camden, Loomis, Mitie, MoD, OCS, Phoenix Security, Poundland Limited, Securigroup, Securitas, Security Industry Authority, Security Institute, Showsec, Skills for Security, TSS (Total Security Services) Ltd, Vinci Facilities, Westgrove Support Services Ltd, Wilson James, WSG Associates; Axis Security, Cava Security, Cera Care, Universal Security, Savills, Protect Security, Vertas, Mercury Training

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.0 Approved for delivery 27/07/2023 Not set Not set

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