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This apprenticeship standard is in development and is not yet ready to use

Why is this apprenticeship not ready for delivery?

An apprenticeship standard is only available for delivery when both the standard and assessment plan is approved and a funding band (core government contribution) has been assigned to the standard.

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If you'd like to get involved and contribute to the development of this standard, please read about developing standards and assessment plans. You can email the trailblazer contact using the details on this page.

Reference Number: ST0387

Details of standard

This apprenticeship standard is currently in development and its contents are subject to change

Occupation summary

Lift Truck and Powered Access Engineers can be found in many sectors, wherever businesses need to lift and move products, equipment and people safely. This is vital to a huge range of industries including: engineering, manufacturing and construction, food manufacturing and the storage & logistics industries.

The broad purpose of the occupation is to service, repair and maintain lift trucks and powered access vehicles. This can include manual, electric, diesel, LPG, and hybrid powered machines both tracked and wheeled, vertical mast type machines both static and self-propelled along with equipment mounted on vehicles, such as; fork lift, scissor lift, vertical mast, articulated and telescopic boom, elevated work platform machines both static and self-propelled along with equipment mounted on vehicles. There are also Lift Truck and Powered Access machines specially designed to meet specific applications.

This can take place in a range of locations such as at a workshop, repair centre, warehouse, foundry, cold-store, manufacturing plant, engineering, construction site, storage & logistics site or any field service environment including customer's premises, so some Lift Truck and Powered Access Engineers work from their own mobile units. Many companies require staff to work shifts, which can mean that their weekly hours involve working nights, weekends, and bank holidays.

In their daily work, an employee in this occupation interacts with supervisors, warehouse staff, colleagues and customers.

An employee in this occupation will be responsible for inspecting and maintaining vehicles/equipment as well as diagnosing and repairing faults. They are in direct contact with customers and are required to understand and meet customer requirements, providing a high standard of customer care.

Typical job titles

Typical job titles include Fork Lift Truck Engineer, Powered Access Equipment Engineer.

Occupation duties

Duty

Criteria for measuring performance

KSBs

Duty 1 Repair or replace faulty electrical / electronic, mechanical, and hydraulic parts.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 2 Carry out scheduled servicing/safety checks on all vehicle/unit applications where applicable.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 3 Carrying out pre-delivery inspections, test  and make any final adjustments in accordance with manufacturers recommendations , identifying problems, or fine-tuning performance, using a laptop or hand-held diagnostic equipment.

Delivered in line with specification,timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 4 Maintain, diagnose, and repair internal combustion engines, engine management systems and fuel systems to include liquid petroleum, gas (LPG) and diesel fuel injection.

Delivered in line with specification, timescales and cost, to industry standard.

Equipment maintained to good working order

Issues correctly diagnosed

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S10 S11 S12 S13 S14 S15 S16 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 5 Maintain, repair, and diagnose drive trains, including, hydrostatic transmissions, final drive units and AC/DC drive motors, drive controllers and battery systems.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 6 Maintain, adjust, and repair complex mast/ boom configurations including lift chains, in accordance with manufacturers recommendations and relevant legislation.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S7 S11 S12 S13 S14 S15 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 7 Maintain and test emergency descent functions in accordance with the manufacturers recommendations.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S3 S4 S11 S12 S13 S14 S15 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 8 Respond to breakdowns, diagnose faults and carry out regular services.

Delivered in line with specification, timescales and cost, to industry standard.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17

B1 B2 B3 B4 B5 B6 B7 B8

Duty 9 Complete all paperwork (hard copy or electronic) with the relevant and required information and within the specified timescale using all support including IT as necessary. This will include clear identification of part numbers, order numbers, times and dates, recommended further action and customer commentary.

Paperwork completed in accordance with company policy and within agreed timescales. Records are accurately maintained.

K1 K9 K11 K13

S15 S17

B1 B2 B3 B5 B6 B7 B8

Duty 10 Maintain stock levels to maximise efficiency and communicate additional requirements in a clear manner to the staff responsible for ordering parts.

Stock levels are maintained to appropriate level and within budget (no shortage of stock, but no over-stocking).

K2 K11 K12 K13

S14 S15 S16 S17

B2 B3 B6 B7 B8

Duty 11 Ensuring Health & Safety policy and procedures are adhered to.

In compliance with appropriate procedures, guidance and legislation.

Health and safety rules applied.

Any incidents / risks identified, reported and recorded correctly.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K13

S1 S2 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S17

B1 B2 B3 B4 B6 B7 B8

Duty 12 Keep manager updated with progress and notify them of potential problems with customers and their future requirements in a timely manner, using appropriate methods e.g. email, telephone.

Delivered in line with company expectations.

K1 K8 K9 K11 K13

S14 S15 S17

B1 B2 B3 B4 B7 B8

Duty 13 Keep the customer and colleagues informed about the progress of the service or repair and any follow-up work required.

Timely communications in line with company policy.

Language and tone is appropriate to the target audience.

K1 K3 K5 K8 K9 K11 K13

S15 S17

B1 B2 B3 B4 B7 B8

Duty 14 Ensure equipment and uniform are clean and in good order, reflecting company image.

Language and tone are appropriate for target audience.

Delivered in line with company expectations.

K1 K2 K8 K9 K11 K13

S15 S17

B1 B2 B3 B5 B6 B7 B8

KSBs

Knowledge

K1: Company and customer policies, rules, and safe working procedures when working in different environments.

K2: Tools and equipment required for each application within the Lift Truck and Powered Access profession. e.g. jacks and blocks, spanners, socket sets, hammer, screwdrivers (various), pliers, multi-meter, oscilloscope, chain gauge, soldering iron, hacksaw, files, taps, vernier, allen keys, torx bits, straps, torque wrench, oil and lubricants, crimps, stanley knife, drill, goggles, ear protectors, safety boots, gloves and overalls.

K3: Fabrication techniques: Soldering / electric & gas welding, electrical, mechanical hydraulic connections & fixings, metal composition, filing, hacksawing, drilling, thread tapping, grinding, and crack detection techniques.

K4: The safety aspects of mechanical, electric, and pneumatic tools, lubricants, and specialist equipment.

K5: The maintenance, testing and maneuvering purposes of Lift Truck and Powered Access machines for operational purposes

K6: Methodical and systematic techniques for logical fault-finding diagnosis and the verification of functionality and performances of complex Lift Truck and Powered Access machines.

K7: Lift Truck and Powered Access machines on-board diagnostics and communication systems and how to set the machine characteristics to meet customer specific requirements within the machines working parameters.

K8: The relevant Health and Safety legislation and regulations relating to diagnostics, repair, maintenance and operation of Lift Truck and Powered Access machinery and equipment.

K9: Manufacturers’ specifications and customers’ requirements and the process to access, interpret and apply the information gained from them.

K10: Principles of electrical, electronic, mechanical, and hydraulic engineering and components and how to apply them to the operation, repair and diagnostics procedures on all types of complex Lift Truck and Powered Access machines.

K11: Methods of communication and when and how to apply them appropriately, including customer care techniques.

K12: Principles of stock control.

K13: How to maintain clear and accurate records, and why this is important.

Skills

S1 Carry out safe jacking and blocking procedures; correctly selecting and using lifting and blocking equipment (toe / hydraulic jacks & blocks).

S2 Use correct lifting equipment when removing heavy Lift Truck and Powered Access machine components (chains, slings, shackles) and follow working at height procedures in compliance with appropriate health & safety legislation.

S3 Interpret Lift Truck and Powered Access machine electrical, mechanical, and hydraulic schematic diagrams, flow charts and manufacturers’ technical data to verify correct systems functionality.

S4 Perform detailed preventative maintenance activities on complex Lift Truck and Powered Access machines in compliance with manufactures’ specifications.

S5 Check, diagnose and repair electrical/electronic, mechanical, and hydraulic systems, including:12/24/48/-volt lead acid and lithium-ion batteries.

S6 Diagnose and rectify machine charging systems, electrical / electronic wiring / safety circuits.

S7 Diagnose and rectify motor control circuits, drive circuits, lift and steer circuits.

S8 Test and interpret Control Area Network (CAN Bus) diagnosis.

S9 Check diagnose and repair braking and steering systems.

S10 Maintain, install & repair machine telematics.

S11 Check, repair and diagnose hydraulics components using schematics, pressure gauges, flow meters and on-board computer / laptop programmes.

S12 Diagnose and repair hydraulic/electrical proportional control valves and perform breakout calibration of individual valves.

S13 Calibrate electronic controllers and recognise the importance of safety devices and systems.

S14 Make the required parameter adjustments in compliance with manufactures’ specifications, customer requirements, industry directives and relevant health & safety legislation.

S15 Prepare and maintain accurate records of all work undertaken in accordance with company and manufacturer's requirements.

S16 Check and maintain stock to there are no shortages of parts and equipment and no surplus causing undue cost to the business.

S17 Politely, keep customers and colleagues informed of progress and any difficulties in relation to work on hand, using the level of technical language appropriate to the audience, offering alternative solutions where required.

Behaviour

B1: Safety Culture Conscious: Recognises this is a hazardous industry and adheres to a disciplined approach in maintaining a safe environment.
B2: Work Ethic: Positive work principles, reliable, flexible, diligent, and trustworthy.
B3: Commitment to industry values: Committed to complying with employer and industry standards.
B4: Willingness to learn: Actively involved in undertaking continuous professional development (CPD).
B5: Motivation: Thrives on challenges, uses own initiative, sets targets and achieves goals.
B6: Adaptability: Positive to changing situations, technologies and working environments.
B7: Personal Responsibility: Driven to succeed, motivated to complete a task.
B8: Adheres to Codes of Conduct: Company ambassador, polite; wears corporate work clothing; good personal hygiene; maintains company property; keeps vehicle clean; leads by example, demonstrates “can do!” attitude.

Qualifications

English and Maths qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.  For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL. 

Professional recognition

Institute of Mechanical Engineers (IMechE) / Engineering Technician

Institute of Engineering and Technology (IET) / Engineering Technician

Institute of the Motor Industry / Level 3 recognition

Additional details

Occupational Level: 3
Duration (months): 36

Review

This standard will be reviewed after three years.

 


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Status: In development
Proposal approved Standard approved Assessment plan approved
Level: 3
Reference: ST0387
Route: Engineering and manufacturing
Trailblazer contact(s): Kevin.Sowerby@Crown.com
Employers involved in creating the standard: Linde MHE, Crown LT Ltd, Forkway Group, HFT Forklift, Hi-Tec, IAPS Group, AFI – Uplift, HSS, Lavendon Group, Lifterz, HFT Forklift