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The following Covid-19 temporary discretion will be switched off on 30th June 2022.

 

The practical observation may be replaced by an alternative assessment consisting of witness testimony from an expert and evidence such as logs. The apprentice will then undertake a question-and-answer session of up to 30 minutes with the external assessor.

 

Overview of the role

Driving and delivering goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

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Large goods vehicle (LGV) driver C + E

Details of standard

Occupation summary

This occupation is found in:
National and international transport and logistic organisation’s in a very wide range of sectors. Employers range from large organisation’s with their own in-house operations through to specialist contractors through to small businesses.

The broad purpose of the occupation is to drive large goods vehicles, which are vehicles with a Gross Combined Weight of over 7500kg and include Articulated and Draw Bar vehicles, in a safe and fuel-efficient manner, ensuring that the right products are delivered at the right time, location, condition and temperature (if required), with the correct documentation and within the shortest lead times. LGV drivers deliver to a range of settings, such as warehouses, shops and private homes. Their customer base ranges from large global organisation’s to sole traders, private customers and the military. They may work within one or more sub sectors, including shipping, removals, import/export, freight, hazardous goods, and food. They may be required to work shifts, unsociable hours and will usually work alone.

In their daily work, an employee in this occupation interacts with a wide range of people and customers including transport planners, transport managers, freight loaders, yard marshals, goods in personnel, other drivers and end users. LGV drivers strive to meet expectations by providing a quality service that encourages repeat business and customer satisfaction, showing drive and energy even when challenges arise. Individuals in this role are highly competent in using industry-recognised systems (such as systems for reporting defects) and associated services e.g. customer specifics on packaging or labelling, and are able to work under pressure to tight deadlines.

An employee in this occupation will be responsible for maintaining the integrity of the load and vehicle by applying correct procedures for load restraint, performance and conduct on the road, fuel efficient driving, vehicle defect checks, complying with all traffic legislation, working time and high way code rules whilst delivering first class customer service at all times.

The Driver Certificate of Professional Competence (Driver CPC) is a legal requirement for those driving LGV's professionally. The LGV driver will receive the Driver CPC card as a part of their (C+E )license acquisition, the driver must complete 35 hours of periodic training every five years in order to maintain the ability to drive LGV's professionally.

Typical job titles include:

Artic driver Driver Hgv driver Lgv driver Lorry driver


Occupation duties

Duty

KSBs

Duty 1 drive the vehicle safely and in accordance with the law (tachograph law and drivers hours limits)

K1 K2 K3 K7 K14 K15 K18

S1 S2 S4 S6 S10 S13

B1 B2 B4

Duty 2 carry out deliveries in a timely and safe manner ensuring that the most efficient route is planned and followed at all times, taking into consideration the additional characteristics of an articulated vehicle.

K5 K6 K7 K10 K14 K15 K16

S1 S2 S3 S4 S5 S6 S7 S8 S9 S11 S12 S13

B1 B6 B7

Duty 3 provide excellent customer service through the timely and safe delivery of goods, efficient off loading, and the effective handling of any customer queries or concerns whilst always respecting the customers property.

K1 K2 K4 K8 K9 K10 K14 K16

S3 S4 S9 S10 S11 S12 S13 S14 S15

B1 B2 B3 B4 B5 B6 B7

Duty 4 work with the transport manager and loader to ensure that the load is correct as per the customer’s orders.

K2 K3 K4 K5 K6 K7 K8 K9 K10 K14

S4 S5 S6 S7 S8 S9 S10 S11 S12

B1 B2 B3 B4 B5 B6 B7

Duty 5 supervise the loading of the vehicle so that products are safely loaded and secured to minimise chances of damage.

K2 K4 K11

S3 S4 S5 S6 S11 S13

B2 B3 B4 B6 B8

Duty 6 check the vehicle is roadworthy taking care to prevent damage to the vehicle or trailer, maintain the cleanliness of the driving cab (internally and externally) and the load area to ensure no cross contamination of goods.

K3 K4

S3 S5 S6 S7 S11 S13

B4 B5

Duty 7 comply with fuel directives to ensure that fuel efficiency is paramount in the delivery of goods.

K1 K5 K7 K10 K12

S1 S2 S4 S8 S13

B3

Duty 8 report any accidents as soon as possible and in compliance with all legal requirements and the company’s accident reporting procedure.

K11 K12 K15 K17

S4 S10 S13

B1 B2 B6

Duty 9 perform daily vehicle checks to ensure that the vehicle is safe to use and complete the daily defect report whilst being aware of the vehicle inspection rota for servicing and MOT

K2 K3 K4 K5 K15 K17

S4 S5 S6 S10 S11 S13

B1 B2 B6 B8

Duty 10 attend essential continuation training in order to carry out the driver role, awareness of new methods and changes in legislation.

K7 K11 K14 K15 K17

S4 S9 S10 S13

B2 B3 B4 B7

Duty 11 to provide support in the yard performing other driver related roles when not driving for example: loading vehicles, checking vehicles, deep cleaning vehicles, cleaning the yard and general maintenance of the yard.

K2 K3 K4 K6 K16

S2 S3 S5 S6 S9 S11 S15

B2 B3 B4 B6

Duty 12 attend workshop in order to understand the importance of wellbeing, self care and mental health awareness.

K7 K13

S11 S13 S15

B1 B2

Duty 13 safeguard the vehicle and self when not driving.

K3 K4

S3 S7 S17

B2 B8


KSBs

Knowledge

K1: The mechanisms of safe, controlled and fuel-efficient driving techniques relating to driving the Large Goods Vehicle (LGV), considering fuel costs and other possible efficiencies, implications of differing vehicle configurations and associated safety issues, including matching the appropriate trailer to the tractor unit Back to Duty

K2: Safe use of equipment and machinery e.g. manual handling equipment, vehicle and delivery systems, including where to find relevant instructions or guidance Back to Duty

K3: Vehicle preparation including safe coupling and uncoupling of trailers, vehicle safety checks/inspections, defect reporting, safety requirements, loading, securing and unloading processes, axle combinations Back to Duty

K4: How to protect the vehicle and associated loads, including management of unlawful access to vehicle and loads Back to Duty

K5: Planning and preparing processes (e.g. weather or traffic changes, planning fastest/most efficient route) including vehicle selection and contingency planning when circumstances change Back to Duty

K6: All role-related technology and systems including tachographs, adaptive braking, hand-held scanners, on board telematics Back to Duty

K7: Relevant regulation and legislation relating to the role of a professional LGV driver governing the Transport and Warehousing industry and in specific relation to the role, including the working time directive and medical and license requirements Back to Duty

K8: How to communicate effectively and appropriately with customers and colleagues Back to Duty

K9: Structure of the industry; the modes of transport and how these affect transport operations such as loading and unloading; issues facing the sector; the roles available within the sector in general and in relation to their own career aspirations Back to Duty

K10: Importance of delivering excellent customer service to customers and colleagues, for example identifying customer/colleague needs and responding appropriately in line with situation and organisational style/culture; importance of organisation reputation and how their own performance can contribute to organisational success Back to Duty

K11: Different types of cargo and their carriage requirements. Back to Duty

K12: Environmental impact of the industry, sector and role and how this can be minimised, including their own responsibilities to use safe and fuel-efficient driving techniques including selecting the correct trailer design to reduce wind resistance. Back to Duty

K13: How their role can affect their health; the need to maintain a level of fitness appropriate to their role, awareness of the benefits of a healthy diet, the impact of shift working etc Back to Duty

K14: The implications of city restrictions, such as congestion charging, Low Emission Zones (LEZs), night restrictions for goods vehicles, route restrictions for goods vehicles and vehicle equipment requirements Back to Duty

K15: How to drive alongside vulnerable road users, such as cyclists, pedestrians, motor cyclists, taking into account the physical difference of larger articulated vehicles and the space required to safely manoeuvre Back to Duty

K16: Holistic view of the logistics industry and the role of the LGV driver within that, for example multimodal transport procedures or reverse logistics Back to Duty

K17: The role of the Driver and Vehicle Standards Agency (DVSA) and the Traffic Commissioners in compliance, fair competition and safety. Back to Duty

K18: How to accommodate different traffic situations and weather conditions Back to Duty

Skills

S1: Drive safely and efficiently on public and private roads, and manoeuvre the vehicle in restricted spaces; safely use and position vehicle fitted equipment (eg mobile cranes) Back to Duty

S2: Proficiently control the vehicle taking into account the size and type of vehicle and trailer Back to Duty

S3: Use relevant equipment and machinery safely and efficiently to ensure the safe handling of customer goods, safely open and restrain trailer and vehicle body doors. Back to Duty

S4: Carry out delivery and other relevant activities in a safe and efficient manner complying with relevant systems and processes, following instructions and organisational policy Back to Duty

S5: Prepare the vehicle and the load for deliveries, including safely using and positioning vehicle fitted equipment; carry out vehicle safety checks and deal with or report any defects or maintenance issues to the appropriate person; complete daily walk round check sheets Back to Duty

S6: Ensure the vehicle is correctly loaded and is safely secured to minimize chances of damage or load shifting Back to Duty

S7: Ensure techniques are used to protect the vehicle and load from theft and damage. Back to Duty

S8: Effectively plan the most economical route to be used, minimising waste and loss; plan, prioritise and adapt accordingly when situations arise out of the normal routine Back to Duty

S9: Use relevant IT systems appropriately and in line with organisational requirements. Back to Duty

S10: Fully comply with appropriate legislation and regulation within the transport industry Back to Duty

S11: Work safely adhering to the health, safety guidelines e.g. manual handling Back to Duty

S12: Use Appropriate methods to communicate effectively with customers and colleagues in line with organisational standards Back to Duty

S13: Work independently using own initiative. Back to Duty

S14: Work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected. Back to Duty

S15: Work as part of a team, showing an ability to work under pressure and to agreed deadlines. Back to Duty

S16: Support colleagues and contribute to achieving objectives or goals. Back to Duty

S17: Use and connect to the correct type of trailer and its operating systems Back to Duty

Behaviours

B1: Demonstrates integrity, credibility, honesty and personal drive, and promotes organisational values and brand Back to Duty

B2: Take responsibility for their own safety and that of others at all times, particularly when driving Back to Duty

B3: Take ownership for their own performance and training committing to self- improvement. Keep up to date with industry developments Back to Duty

B4: Work in a professional manner in relation to timekeeping, personal appearance and dress code. Back to Duty

B5: Interact positively and professionally with customers and wider team. Using their own initiative Back to Duty

B6: Has a flexible approach to their work e.g driving different vehicles, working different shifts or hours. Back to Duty

B7: Competent using information technology. Back to Duty

B8: Takes responsibility for the safety of the vehicle and load through effective vehicle checks. Back to Duty


Qualifications

English & Maths

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Other mandatory qualifications

Cat C+E licence

Level: 2


Additional details

Occupational Level:

2

Duration (months):

13

Review

This apprenticeship standard will be reviewed after three years

Status: Approved for delivery
Level: 2
Reference: ST0257
Version: 1.2
Date updated: 06/08/2021
Approved for delivery: 24 June 2016
Route: Transport and logistics
Typical duration to gateway: 13 months (this does not include EPA period)
Maximum funding: £7000
Trailblazer contacts (for apprenticeship standard content and trailblazer membership queries only): jim516@btinternet.com g.austin@maritimetransport.com
Employers involved in creating the standard: Nagel Langdons Ltd, Wincanton, TNT UK, Kuehne + Nagel, Action Express, DHL, John Lewis, Next, CEVA, Wesley, SJ Bargh, Euro Group International Movers, D.Sulley & Son, JT Sons Relocations, Pickford Business Solutions, Simpson’s Removals Storage, Anchor Company Moves, XPO Logistics, Maritime, Blue Arrow, Office Depot, Fox Moving Storage, Universal, GB Liners, White Company, Doree Bonner, Lamberts Removals, Luxfords, The British Association of Removers, HM Armed Forces, The Road Haulage Association, The Freight Transport Association, The Chartered Institute of Logistics & Transport, United Kingdom Warehousing Association
LARS Code: 110

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Version log

Version Change detail Earliest start date Latest start date Latest end date
1.2 End-point assessment plan and standard revised. 06/08/2021 Not set Not set
1.1 End-point assessment plan revised. The funding band for this standard has been reviewed and remains at £5000 (Dec-2018) 30/05/2017 05/08/2021 Not set
1.0 Retired 24/06/2016 29/05/2017 Not set