Install, maintain and repair electrical systems in industrial, commercial and residential environments.
This occupation is found in the industrial, commercial, and residential construction, engineering, and power industries The broad purpose of the occupation is to install, maintain and repair electrical systems in industrial, commercial and residential environments including communal areas.
Electricians may work on the installation, initial verification and testing, commissioning, and maintenance of low voltage (up to and including 1000 V or AC 1500 V DC) electrical and electronic equipment. Electricians can also work on the maintenance of electrical and electronic installations including automated production systems.
Once qualified, some electricians may choose to become self-employed contractors.
The broad purpose of the occupation is to install, maintain and repair electrical systems in industrial, commercial and residential environments including communal areas.
The scope of an Electrician’s work encompasses using engineering knowledge and understanding to apply technical and practical skills. They contribute to the design, development, construction, commissioning, operation and maintenance of products, equipment, processes, of electric systems or services. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays, protective devices, heating, lighting, air conditioning and metering equipment as well as property and life safety installations and renewable energy technologies plus the installation and maintenance of electrical connections of new and emerging technologies supporting low carbon targets. The new technologies will include enhanced connectivity, green and renewable technologies including heating and cooling technologies, using where appropriate, Modern Methods of Construction including offsite and prefabricated components.
Electricians may work in both indoor and outdoor settings on a range of electrical equipment and systems. They can work on their own proficiently and work without immediate supervision in the most efficient and economical manner.
They may contribute to the design of electrical systems. They can set out jobs from drawings and specifications and requisition the necessary installation materials.
Electrical safety is an important area of Electricians’ work. On completion of their work the electrical installation must be safe to use. Electricians must comply with statutory and non-statutory requirements including the Health and Safety at Work Act and the Electricity at Work Regulations (EAWR), the Waste Electrical and Electronic Equipment Regulations (WEEE), and Working at Height Regulations, BS 7671 and related codes of practice and industry guidance including but not limited to the Building Safety Act.
In their daily work, a worker in this occupation interacts with:
• Their customers who are usually the contracting company or they may be the end user of the services.
• The Team Leader or Area Manager as well as personnel responsible for materials storage and supply if they work in an organisation.
• Workers in other construction trades who may be working on the same site at the same time.
• Building materials suppliers, merchants, small business support, and others if they are self-employed.
• An electrician will sometimes work within a team or supervise a small team and may often be accompanied an apprentice.
An employee in this occupation will be responsible for completing their own work to specification, with minimal if any supervision, ensuring they meet set deadlines. They may be solely responsible for company property such as tools and work vehicles for transporting materials such as company vans. They will know how to operate within the limits of their own competence and when and from whom to seek help when needed.
Key requirements for successful electricians include professionalism, high regard for client satisfaction and safety prioritisation throughout the job from inception, proposing solutions including design, providing quotations, undertaking work, commissioning and handover.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 48 months. The EPA period is typically 6 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
For the installation and maintenance electrician, the qualification required is:
Electrotechnical Apprenticeship Qualification
Observation with questions
You will be observed by an independent assessor completing your work. It will last at least 17 hours. They will ask you at least 10 questions.
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 90 minutes. They will ask you at least 12 questions. The questions will be about certain aspects of your occupation. You can use it to help answer the questions.
Multiple-choice test
You will complete a multiple-choice test. It will be open book, meaning you can have access to some books or reference materials.
The test will have 40 multiple-choice questions. You will have 90 minutes to complete it.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This apprenticeship aligns with Institution of Engineering and Technology (IET) for Technician Member (TMIET)
Please contact the professional body for more details.
This apprenticeship aligns with The Electrotechnical Joint Industry Board for ECS Gold Card. As part of the application process the appropriate Health and Safety components will be recognised.
Please contact the professional body for more details.
This occupation is found in the industrial, commercial, and residential construction, engineering, and power industries The broad purpose of the occupation is to install, maintain and repair electrical systems in industrial, commercial and residential environments including communal areas.
Electricians may work on the installation, initial verification and testing, commissioning, and maintenance of low voltage (up to and including 1000 V or AC 1500 V DC) electrical and electronic equipment. Electricians can also work on the maintenance of electrical and electronic installations including automated production systems.
Once qualified, some electricians may choose to become self-employed contractors.
The broad purpose of the occupation is to install, maintain and repair electrical systems in industrial, commercial and residential environments including communal areas.
The scope of an Electrician’s work encompasses using engineering knowledge and understanding to apply technical and practical skills. They contribute to the design, development, construction, commissioning, operation and maintenance of products, equipment, processes, of electric systems or services. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays, protective devices, heating, lighting, air conditioning and metering equipment as well as property and life safety installations and renewable energy technologies plus the installation and maintenance of electrical connections of new and emerging technologies supporting low carbon targets. The new technologies will include enhanced connectivity, green and renewable technologies including heating and cooling technologies, using where appropriate, Modern Methods of Construction including offsite and prefabricated components.
Electricians may work in both indoor and outdoor settings on a range of electrical equipment and systems. They can work on their own proficiently and work without immediate supervision in the most efficient and economical manner.
They may contribute to the design of electrical systems. They can set out jobs from drawings and specifications and requisition the necessary installation materials.
Electrical safety is an important area of Electricians’ work. On completion of their work the electrical installation must be safe to use. Electricians must comply with statutory and non-statutory requirements including the Health and Safety at Work Act and the Electricity at Work Regulations (EAWR), the Waste Electrical and Electronic Equipment Regulations (WEEE), and Working at Height Regulations, BS 7671 and related codes of practice and industry guidance including but not limited to the Building Safety Act.
In their daily work, a worker in this occupation interacts with:
• Their customers who are usually the contracting company or they may be the end user of the services.
• The Team Leader or Area Manager as well as personnel responsible for materials storage and supply if they work in an organisation.
• Workers in other construction trades who may be working on the same site at the same time.
• Building materials suppliers, merchants, small business support, and others if they are self-employed.
• An electrician will sometimes work within a team or supervise a small team and may often be accompanied an apprentice.
An employee in this occupation will be responsible for completing their own work to specification, with minimal if any supervision, ensuring they meet set deadlines. They may be solely responsible for company property such as tools and work vehicles for transporting materials such as company vans. They will know how to operate within the limits of their own competence and when and from whom to seek help when needed.
Key requirements for successful electricians include professionalism, high regard for client satisfaction and safety prioritisation throughout the job from inception, proposing solutions including design, providing quotations, undertaking work, commissioning and handover.
Duty | KSBs |
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Duty 1 Understand fully and work in full compliance with health, safety, and environmental regulations; building regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and other relevant standards. |
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Duty 2 Carry out electrical installation, initial verification, maintenance, and testing work on a variety of voltages; both AC and DC; single and three-phase. |
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Duty 3 Carry out maintenance regimes, periodic inspection and testing and electrical installation condition reporting of existing electrical installations in accordance with manufacturer instructions and the requirements for electrical installations. |
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Duty 4 Undertake the installation of both wired and wireless solutions in achieving a desired outcome appropriate to client need in accordance with the requirements of BS 7671 and other relevant industry standards, and assess electrical loads on such new installations to ensure safe and suitable solutions are provided . |
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Duty 5 Plan and deliver the best solution for the client, incorporating and integrating new technologies as required, within agreed budget, including the installation, maintenance, and inspection of special installations, including but not limited to electric vehicle charging systems, PV and Thermal panels battery storage, and Stand By Generation in accordance with the requirements of BS 7671 and other relevant industry standards. |
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Duty 6 Decide the correct location, site and install mains powered life safety systems for industrial, commercial and residential installations. |
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Duty 7 Design and install wiring and connections for known and novel heating and cooling systems, for industrial, commercial, and residential installations which need electrical connections. |
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Duty 8 Install cables within the fabric of the building for internal and external installations while maintaining the integrity of fire compartments. |
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Duty 9 Understand the need for appropriate consideration towards, and knowledge of specialist requirements when working in historical installations and settings. |
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Duty 10 Communicate and liaise effectively with own project team, and those in other teams, such as clients or specialist contractors, and with internal or external stakeholders, respecting the need for the security of data and information. |
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Duty 11 Understand the different types of novel technologies being developed relating to electrical installations including the smart grid, use of prefabricated products and components (plug and play), energy efficient lighting technologies, lower carbon electric power generation and the IoT and how new technologies can be retrofitted to existing installations. |
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Duty 12 Restore work area and return tools, and unused materials and equipment to a safe and reliable condition, to prescribed standards of cleanliness on completion of installation or maintenance work. |
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Duty 13 Prepare and complete relevant work documentation from quotation to certification, including fault finding during commissioning, and handover stages in accordance with organisation policy and procedures and any other relevant information and guidance. |
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Duty 14 Understand how to plan and project manage typical Electrician work to maximise quality of outcome and efficiency of workflow. |
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Duty 15 Develop and maintain skills in using a range of practical and workshop skills, selecting, and applying appropriate materials, equipment, technologies and processes to install or maintain electrical installations. |
K1: Health and safety legislation and safe working practices covering hazards and risks when undertaking electrical work in industrial, commercial and communal residential environments and how these can be avoided.
Back to Duty
K2: Duties and obligations to act in protecting safety of self, colleagues and the public whilst undertaking work.
Back to Duty
K3: Safety Control equipment and how to use personal protective equipment (PPE),and the importance of, restoring the work area to a tidy and safe condition on the completion of work.
Back to Duty
K4: Written and verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them.
Back to Duty
K5: Customer and client service methods and techniques and the differing needs of people and groups of people relating to equity and diversity.
Back to Duty
K6: Key organisations and their purpose within the electrical industry and the electrician's role within the industry.
Back to Duty
K7: Relevant legislation pertaining to electrical work including Building Regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and related standards as well as an awareness of the principles of sustainable development.
Back to Duty
K8: Technical information and guidance specifically for electrical work, including electrical drawings, technical specifications, their application.
Back to Duty
K9: Mathematical and scientific techniques, formulae, and calculations that underpin an electrician’s work in industrial, commercial, and residential environments.
Back to Duty
K10: Tools, materials, equipment, and components, including prefabricated, available to be used when performing electrical work in industrial, commercial, and residential environments and how to identify and use them safely.
Back to Duty
K11: The purpose of different electrical and electronic equipment, installations, components and systems and their characteristics, features, and their electrical requirements in industrial, commercial and residential environments including in a retrofit context.
Back to Duty
K12: Processes and procedures including MMC for the design, planning, set up, and installation of electrical and related electronic systems in industrial, commercial, and residential environments including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems.
Back to Duty
K13: Methods of terminating and connecting cables in electrical wiring systems, installations, and equipment in industrial, commercial, and residential environments.
Back to Duty
K14: Fault diagnosis and rectification of electrical installations using different diagnostic and problem-solving techniques and the methods to find, assess, and resolve electrical faults in industrial, commercial, and residential environments.
Back to Duty
K15: Safe isolation, initial verification and appreciate periodic inspection, testing and reporting of electrical installations in industrial, commercial, and residential environments.
Back to Duty
K16: Importance of accurate preparation, completion, and maintenance of relevant work documentation including observations, test results, certification documents including EICR and the application of information technology applications and software used in industrial, commercial and residential environments.
Back to Duty
K17: Project management techniques, including relevant continuous improvement processes for electrical, engineering and construction work.
Back to Duty
K18: Requirements for continual personal and professional development within the industry and the opportunities for career progression and professional registration.
Back to Duty
K19: Digital learning platforms, and platforms used for business communication and collaboration.
Back to Duty
S1: Maintain the safety of self and others by applying statutory health and safety policies, procedures, and regulations when conducting electrical work.
Back to Duty
S2: Comply with all relevant legislation including environmental, regulations, codes of practice and other relevant information and guidance when planning and performing electrical work in industrial, commercial, and residential environments.
Back to Duty
S3: Identify and use personal protective equipment (PPE) that should be used when undertaking electrical work in industrial, commercial, and residential environments.
Back to Duty
S4: Carry out work in a tidy and safe manner, including restoration of the work area on completion of work.
Back to Duty
S5: Use verbal and written communication techniques suitable for the context, adapting style and use of terminology to suit the audience. Uses industry terminology.
Back to Duty
S6: Apply customer service principles and techniques to deliver customer or client service in industrial, commercial and communal residential environments.
Back to Duty
S7: Apply relevant legislation; Building Regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and other relevant standards while carrying out work.
Back to Duty
S8: Understand and apply the practices and procedures for planning and preparing to maintain electrotechnical systems and equipment.
Back to Duty
S9: Apply and use necessary mathematical and scientific techniques, formulae, and calculations that underpin an electrician’s work.
Back to Duty
S10: Use a range of tools, materials, equipment, and components, including prefabricated, relevant to performing electrical work in industrial, commercial and residential environments.
Back to Duty
S11: Design, plan, set up, and install electrical and related electronic systems including terminating and connecting cables in electrical wiring systems, installations, and equipment in commercial, industrial, and residential installations.
Back to Duty
S12: Inspect and test new and where applicable existing electrical Installations in industrial, commercial and residential environments using test equipment.
Back to Duty
S13: Apply diagnostic and problem-solving techniques to identify, assess and resolve electrical faults in industrial, commercial and residential environments.
Back to Duty
S14: Install electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems.
Back to Duty
S15: Maintain electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems.
Back to Duty
S16: Carry out and manage own work ensuring work is compliant to the standards required of an electrician working in industrial, commercial, and residential environments.
Back to Duty
S17: Record work including the completion and maintenance of work documentation, recording of test results and preparation of appropriate certification.
Back to Duty
S18: Use relevant digital learning platforms and business communication and collaboration applications.
Back to Duty
B1: Acts responsibly, ethically and contributes to safe outcomes. Puts health and safety first for themselves and others. Embeds a health and safety culture and is always hazard and risk aware during work. Challenges any unsafe practices and demonstrates personal accountability.
Back to Duty
B2: Embraces a sustainable working culture, taking responsibility for the careful use of resources and correct disposal of work waste demonstrating consideration r of the environmental impact.
Back to Duty
B3: Demonstrates commitment to quality, commercial awareness, and continuous improvement by complying with health, safety and welfare requirements, industry standards, statutory regulation and legislation, policies, and codes of practice.
Back to Duty
B4: Focuses on the requirements of the customer (internal and external) or client, seeking to provide outstanding customer service.
Back to Duty
B5: Manages own time efficiently to complete work operations and effectively schedule work within the confines of job responsibility and awareness of the limits of their own competence.
Back to Duty
B6: Committed to keeping up to date with industry best practice, relevant legislation and technical standards and undertaking personal CPD in line with industry best practice.
Back to Duty
B7: Works productively and cooperatively with co-workers, customers, vendors, people from other trades and other people external to their own company using effective communication skills.
Back to Duty
B8: Promote green technologies when appropriate, meeting, or exceeding customer requirements, including customers with diverse needs and those transitioning to green technologies.
Back to Duty
Level: 3
This standard aligns with the following professional recognition:
V1.1
This document explains the requirements for end-point assessment (EPA) for the installation and maintenance electrician apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Installation and maintenance electrician apprentices, their employers and training providers should read this document.
National Electrotechnical Training (NET) is the sole EPAO for this EPA and must conduct the EPA for this apprenticeship. NET is the industry charity whose purpose is to independently ensure electrotechnical competence. It owns and delivers AM2 which is the competence assessment for the electrical industry. A bespoke version of AM2 will form the EPA for the revised installation and maintenance electrician apprenticeship standard.
The responsibilities of NET include:
• external quality assurance of the installation and maintenance electrician apprenticeship standard
• the production of all assessment material
• provision of the premises in which all assessment takes place (via the NET licensed centre network)
• provides the licence for NET approved and qualified independent assessors to undertake the independent assessment of the EPA
• confirming competence via the EPA which confers eligibility for the award of an ECS gold card by the Joint Industry Board (JIB)
The EPA will be conducted under controlled conditions by NET licensed independent assessors and will be available through NET’s licensed centre network of over 50 centres across England, Wales and Northern Ireland.
A full-time apprentice typically spends 48 months on-programme (this means in training before the gateway) working towards competence as an installation and maintenance electrician. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
This EPA has 3 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - observation of practical competence in a controlled environment:
Assessment method 2 - scenario based interview:
Assessment method 3 - online knowledge assessment:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
On-programme - typically 48 months
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The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must complete training towards any other qualifications listed in the occupational standard. The qualification(s) required are: Electrotechnical Apprenticeship Qualification The NET Pre-Assessment Manual should be read in conjunction with this plan and can be found on the National Electrotechnical Training website. |
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End-point assessment gateway
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The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have passed any other qualifications listed in the installation and maintenance electrician occupational standard ST0152. The qualification(s) required are: Electrotechnical Apprenticeship Qualification The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. Apprentices must submit any policies and procedures as requested by the EPAO including completing the Pre-Assessment Checklist as stated on the National Electrotechnical Training website. |
End-point assessment - typically 6 months
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Grades available for each assessment method: Observation of practical competence in a controlled environment
Scenario based interview
Online knowledge assessment
Overall EPA and apprenticeship can be graded:
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Professional recognition
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This apprenticeship aligns with Institution of Engineering and Technology (IET) for Technician Member (TMIET) The apprenticeship will either wholly or partially satisfy the requirements for registration at this level. This apprenticeship aligns with The Electrotechnical Joint Industry Board for ECS Gold Card. As part of the application process the appropriate Health and Safety components will be recognised. The apprenticeship will either wholly or partially satisfy the requirements for registration at this level. |
Re-sits and re-takes
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 6 months.
The EPAO should confirm the gateway requirements have been met and the EPA should start as quickly as possible.
The apprentice’s employer must confirm that they think the apprentice is working at or above the occupational standard. They will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision. In making this decision, the employer may take advice from the apprentice's training provider(s), but the decision must ultimately be made solely by the employer and confirmed through the Readiness for Assessment checklist available on the NET website.
NET as the EPAO determines when all other gateway requirements have been met, and the EPA period will only start once the EPAO has confirmed this.
These are:
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in this order:1. Observation of practical competence in a controlled environment. 2. Then the scenario-based interview or online knowledge assessment. 3. Finally, the method not undertaken in point 2.
The result of one assessment method does not need to be known before starting the next.
All assessment methods for the EPA will typically be carried out over 3 consecutive days. Where it is necessary to schedule the scenario based interview and or the online knowledge assessment separately, all elements must be completed within a 10 working day period. It is recommended that the apprentice does not exceed a 7.5 hour working day and breaks should be permitted as per NET guidance.
In an observation of practical competence in a controlled environment, a NET licensed independent assessor observes an apprentice carrying out a range of simulated electrical exercises which reflect typical electrical work carried out in the workplace.
The observation of practical competence in a controlled environment must be assessed holistically by the NET licensed independent assessor when they are deciding the grade for the observation of practical competence in a controlled environment.
This assessment method is being used because:
The practical installation reflects the scope of an installation and maintenance electrician’s work as set out in the KSBs, and is typical of the apprentice’s work, ensuring that they can demonstrate the range specified within the occupational standard in practice. As part of an installation and maintenance electrician’s role, they will be expected to carry out an installation to a specification and test and inspect using the appropriate British standards and associated guidance notes, with an awareness of net zero and green technologies. Therefore, this method of assessment is deemed as the most appropriate for this occupation as it accurately reflects all environments and current workplace tasks of the apprentice, which may not be available in a timely, standardised manner to the apprentice, if observed in the real working environment.
AM2 is the benchmark required for all installation and maintenance electricians. This is the agreed competence standard for the industry. This EPA is a revised version of the Industry Assessment of Competence AM2 and the apprenticeship covers the professional recognition required for an installation and maintenance electrician.
The observation of practical competence in a controlled environment must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The observation will take place in controlled conditions within a NET licensed assessment centre. NET licensed independent assessors can observe up to 4 apprentices at a time for each component as specified by NET guidance.
The EPAO must give an apprentice 10 days notice of the observation with questions.
The observation must take 17 hours.
The observation with questions may take place in parts but must be completed within 3 working days. A working day is typically 7.5 hours. The reason for this split is to accommodate the different components that take several hours to complete.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.
The NET licenced independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.
The NET licensed independent assessor should observe the following during the observation:
Component 1 - planning, safe isolation and risk assessment ( 1 hour)
Apprentices will prepare and complete a risk assessment for the assessment area work environment. Associated to this will be an observed exercise of safely isolating the installation before working on the installation.
Component 1 includes:
• a completed risk assessment
• NET Licensed independent assessor undertaking visual observation of the apprentice completing the safe isolation procedure
• planning for installation .
Component 2 - installation and maintenance observation (10.5 hours)
Apprentices will carry out installation and maintenance activity to a set specification, including circuits for new technologies. Monitoring of the installation for safe practice will be conducted by the NET licensed independent assessor and then assessed when the installation is complete. If this section is not completed within the component assigned time, then the assessment will be recorded as ‘out of time’ and this component will be deemed to have been failed.
Including:
• Single phase lighting and power circuits
• Single phase and three phase fixed equipment
• Three phase motor circuit with remote control
• Heating control circuits
• Emergency lighting and safety sensor circuits
• Circuits for commercial such etc. EV charger and PV array
• Plastic and metal containment systems
• Data circuits
• Circuits for special locations
Component 3 - testing and associated regulatory documents. (3.5 hours)
Overview
Apprentices will test the installation in accordance with the British Standard and associated guidance documents, which will be available for reference. Due to the sensitivity and safety critical nature of this element, it must be fully observed by the NET licensed independent assessor. The NET licensed independent assessor will monitor to ensure safe practice throughout this component and the assessment will be stopped and graded as a fail, should unsafe practice occur. If this section is not completed within the specified time, then the assessment will be recorded as ‘out of time’ and this component will be deemed to have been failed.
This will include:
• dead testing in correct sequence
• live testing supervised by a NET licensed independent assessor
• completion of an Electrical Installation Certificate
• functional testing.
Component 4 - fault finding and reporting on electrical circuits (2.0 hours)
Apprentices will use their knowledge and skills to interrogate an electrical installation and identify faults on simulated faulty circuits. It will be observed by a NET licensed independent assessor for the apprentice to undertake tasks on a simulated electrical installation. The assessment will be stopped and graded as a fail, should unsafe practice occur. If this section is not completed within the specified time, then the assessment will be recorded as ‘out of time’ and this component will be deemed to have been failed.
This will involve:
• identifying and reporting a range of faults on simulated faulty circuits
The NET licensed independent assessor conducts and assesses the observation of practical competence in a controlled environment. They must record the KSBs observed.
The NET licensed independent assessor makes all grading decisions.
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The EPA will take place under controlled conditions in a NET licensed assessment centre.
The EPAO must produce the following materials to support the observation of practical competence in a controlled environment:
• NET licensed independent assessor assessment materials which include:
• EPA guidance for the apprentice and employer
In the scenario based interview, a NET licensed independent assessor and apprentice have a formal two-way conversation.
It gives the apprentice the opportunity to demonstrate their competency across the KSBs as shown in the mapping. This assessment method has 1 component. The interview consists of an NET licensed independent assessor asking an apprentice a series of scenario-based questions to assess their responses against the KSBs for this method. The NET licensed independent assessor leads this process to obtain information from the apprentice to enable a structured assessment decision-making process.
This assessment method is being used because:
• it allows for testing of responses where there are a range of potential answers that cannot be tested through the practical observation or knowledge assessment
• it could be conducted remotely, potentially reducing cost
The scenario based interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
A NET licenced independent assessor must conduct and assess the scenario based interview.
During this method, the NET licensed independent assessor must use questions from the question bank derived on typical electrical installation and maintenance scenarios.
The purpose of the questions will be to cover the following themes:
• communication and cooperation
• customer service
• safety
• commercial awareness (defined as: a sustainable and economic approach to work)
• quality and continuous improvement
• continuous professional development and personal welfare
Questions will be open and designed to elicit responses against the KSBs prescribed for this method. NET licensed independent assessors must use the question bank as a source for questioning and marking materials supplied by NET. KSBs met and answers to questions, must be recorded by the NET licensed independent assessor. The interview will be recorded to aid moderation and quality assurance.
The EPAO must give an apprentice 10 days' notice of the interview.
The scenario based interview will last for 90 minutes. The NET licenced independent assessor can increase the time of the interview by up to 10% to allow the apprentice to complete their last answer.
The independent assessor must ask at least 12 scenario based questions. The independent assessor must use the questions from the EPAO’s question bank.
The scenario based interview will typically take place in a NET licensed centre incorporated within the allocated 3 days of EPA time.
The scenario based interview can also be conducted via video conferencing. NET will have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The scenario based interview should take place in a quiet room, free from distractions and influence.
A question bank will be developed by NET as the EPAO.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the scenario based interview:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
• it allows for the efficient testing of knowledge where there is an objectively correct answer
• it allows for flexibility of delivery administration in terms of when and how it is taken
• it allows for larger volumes of apprentices to be assessed at one time.
The test must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The online knowledge assessment can be computer based.
The online knowledge assessment must consist of 40 multiple-choice questions.
The apprentice must be given at least 10 days notice of the date and time of the online knowledge assessment.
The apprentice must have 90 minutes to complete the test.
The online knowledge assessment is open book which means that the apprentice can refer to reference books or materials whilst taking the test.
In the test, the apprentice will be permitted to have
NET will provide these materials; the apprentice is not permitted to use their own copies in the assessment.
The online knowledge assessment must be taken in the presence of an invigilator under the responsibility of the EPAO.
The EPAO must have an invigilation policy setting out how the online knowledge assessment must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO is responsible for the security of the online knowledge assessment including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the online knowledge assessment.
The online knowledge assessment must be marked by NET licensed independent assessors or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question type supports this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the online knowledge assessment. The EPAO must ensure standardisation and moderation of online knowledge assessment.
The online test will take place in a NET licensed centre.
The apprentice must take the online knowledge assessment in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
Video conferencing can also be used to conduct the test, but the EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided. The invigilator may be the NET licensed independent assessor, or any independent person appointed by the EPAO.
The EPAO is required to have an invigilation policy that will set out how the test is to be carried out. The EPAO is responsible for ensuring the security of any multiple-choice tests they administer to ensure the test remains valid and reliable (this includes any arrangements made using online tools). The EPAO is responsible for verifying the identity of the person taking the test.
Questions will be written by NET as the EPAO and must be relevant to the occupation. The EPAO should maintain the security and confidentiality of their questions. The EPAO must develop test specifications and question banks of sufficient size to prevent predictability and review them regularly (and at least once a year) to ensure they, and the questions they contain, are fit for purpose. The specifications, including questions relating to underpinning KSBs must be varied, yet allow assessment of the relevant KSBs. The specification must be relevant to the occupation and demonstrate how to assess the KSBs shown in the mapping. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The questions must be unpredictable.
The EPAO must ensure that apprentices have a different set of questions in the case of re-sits and re-takes.
The EPAO will produce the following material to support this assessment method:
• a question bank
• test specification
• outline of the assessment method’s requirements
• sample tests and mark schemes
• live tests and mark schemes
Fail - does not meet pass criteria
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
---|---|
Preparing, planning and Health and Safety
S2 S3 S8 S16 B1 |
Uses the relevant sources of technical information and specifications, and complies with relevant legislation, when planning and performing electrical work. (S2, S8) Manages own work ensuring it is compliant with standards required, in line with the requirements of the brief. (S16) Identifies and uses PPE correctly in line with company processes and procedures. (S3)
Performs responsibly ethically and contributes to safe outcomes. (B1)
|
Installation and maintenance of circuits
S4 S7 S10 S11 S14 S15 B2 B5 |
Designs, plans, sets up and installs electrical and related electronic systems to meet the requirements of the brief. (S11) Installs electrical and electronic equipment and components, including traditional and novel technologies, in order to meet the requirements of the brief. (S14) Maintains electrical and electronic equipment and components, including traditional and novel technologies in order to meet the requirements of the brief. (S15) Utilises the relevant legislation; building regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and related standards. (S7) Selects and uses tools, materials, equipment and components in order to meet the requirements of the brief. (S10) Completes work in a tidy and safe manner, including restoration of the work area on completion of work and performing efficiently to complete the planned work operations. (S4, B5) Demonstrates responsibility for the careful use of resources and disposal of work waste. (B2)
|
Testing and reporting
S9 S12 S13 S17 S18 |
Diagnose and resolve electrical and electronic faults of single-phase and three-phase installations. (S12, S13)
Use mathematical techniques, formulae and calculations in order to verify test results. (S9)
Demonstrate accurate completion of testing documentation including the recording of test results via use of a digital platform. (S17, S18)
|
Fail - does not meet pass criteria
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
---|---|---|
Communication
K4 S5 B7 |
Explains how to use verbal and written communication techniques, and industry terminology, in order to work productively and cooperatively with co-workers, customers, colleagues and external personnel. (K4, S5, B7) |
Justifies how the proposed approach to communication is effective. (K4, K5) |
Customer Service
K5 S6 B4 B8 |
Describes how to meet the needs of given colleagues and customers. Explains why it is important to deliver a professional service to customers, with courtesy and respect, and how to value equality and diversity and inclusion. (K5, S6, B4)
Describes how they would encourage colleagues and customers to consider the use of green technologies for a given scenario. (B8)
|
Justifies how the proposed approach to customer service contributes to exceed customer expectations. (S6, B4) |
Safety
K1 S1 |
Describes how to work in line with health and safety and environment practices, procedures, and regulations when undertaking electrical work, and how to reduce risks, in response to a specific scenario. (S1, K1) |
Not applicable. |
Quality and Continuous Improvement and Commercial Awareness
B3 |
Describes how working in line with health, safety and welfare requirements, industry standards, statutory regulation and legislation, policies, and codes of practice ensures quality for the business. Explains the actions when reporting quality issues to help to prevent the same issues occurring in the future. Describes how they would apply continuous improvement techniques to the business. (B3) |
Not applicable. |
Continuous Professional Development
B6 |
Describes the importance of, and ways to keep technical knowledge up to date for different situations. (B6) Explains how they are committed to keeping up to date with industry best practice, relevant legislation and technical standards. (B6)
|
Justifies how proposed approaches to maintain and continuously improving technical knowledge benefits employer, self and customer. (B6)
|
Grade | Minimum marks required | Maximum marks required |
---|---|---|
Fail | 0 | 23 |
Pass | 24 | 32 |
Distinction | 33 | 40 |
Performance in the EPA determines the apprenticeship grade of:
NET licenced independent assessors must individually grade the: observation of practical competence in a controlled environment and scenario based interview in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. In order to achieve an overall EPA distinction, apprentices must achieve a pass in the observation of practical competence assessment method and distinctions in the scenario based Interview and online knowledge test assessment methods. The EPAO must combine the assessment method grades to determine the overall EPA grade. Apprentices who fail one or more assessment methods will be awarded an overall EPA fail.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
Observation of practical competence in a controlled environment | Scenario based interview | Online knowledge assessment | Overall Grading |
---|---|---|---|
Fail | Any grade | Any grade | Fail |
Pass | Fail | Any grade | Fail |
Pass | Any grade | Fail | Fail |
Pass | Pass | Pass | Pass |
Pass | Distinction | Pass | Pass |
Pass | Pass | Distinction | Pass |
Pass | Distinction | Distinction | Distinction |
If the apprentice fails one or more assessment method, they can re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 3 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
Roles | Responsibilities |
---|---|
Apprentice |
As a minimum, the apprentice should:
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
EPAO |
As a minimum, the EPAO must:
|
Independent assessor |
As a minimum, an independent assessor must:
|
Training provider |
As a minimum, the training provider must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section:
The EPAO must also:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship aligns with:
Institution of Engineering and Technology (IET) for Technician Member (TMIET)
The Electrotechnical Joint Industry Board for ECS Gold Card. As part of the application process the appropriate Health and Safety components will be recognised.
The apprenticeship will either wholly or partially satisfy the requirements for registration at this level.
Knowledge | Assessment methods |
---|---|
K1
Health and safety legislation and safe working practices covering hazards and risks when undertaking electrical work in industrial, commercial and communal residential environments and how these can be avoided. Back to Grading |
Scenario based interview |
K2
Duties and obligations to act in protecting safety of self, colleagues and the public whilst undertaking work. Back to Grading |
Online knowledge assessment |
K3
Safety Control equipment and how to use personal protective equipment (PPE),and the importance of, restoring the work area to a tidy and safe condition on the completion of work. Back to Grading |
Online knowledge assessment |
K4
Written and verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Back to Grading |
Scenario based interview |
K5
Customer and client service methods and techniques and the differing needs of people and groups of people relating to equity and diversity. Back to Grading |
Scenario based interview |
K6
Key organisations and their purpose within the electrical industry and the electrician's role within the industry. Back to Grading |
Online knowledge assessment |
K7
Relevant legislation pertaining to electrical work including Building Regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and related standards as well as an awareness of the principles of sustainable development. Back to Grading |
Online knowledge assessment |
K8
Technical information and guidance specifically for electrical work, including electrical drawings, technical specifications, their application. Back to Grading |
Online knowledge assessment |
K9
Mathematical and scientific techniques, formulae, and calculations that underpin an electrician’s work in industrial, commercial, and residential environments. Back to Grading |
Online knowledge assessment |
K10
Tools, materials, equipment, and components, including prefabricated, available to be used when performing electrical work in industrial, commercial, and residential environments and how to identify and use them safely. Back to Grading |
Online knowledge assessment |
K11
The purpose of different electrical and electronic equipment, installations, components and systems and their characteristics, features, and their electrical requirements in industrial, commercial and residential environments including in a retrofit context. Back to Grading |
Online knowledge assessment |
K12
Processes and procedures including MMC for the design, planning, set up, and installation of electrical and related electronic systems in industrial, commercial, and residential environments including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems. Back to Grading |
Online knowledge assessment |
K13
Methods of terminating and connecting cables in electrical wiring systems, installations, and equipment in industrial, commercial, and residential environments. Back to Grading |
Online knowledge assessment |
K14
Fault diagnosis and rectification of electrical installations using different diagnostic and problem-solving techniques and the methods to find, assess, and resolve electrical faults in industrial, commercial, and residential environments. Back to Grading |
Online knowledge assessment |
K15
Safe isolation, initial verification and appreciate periodic inspection, testing and reporting of electrical installations in industrial, commercial, and residential environments. Back to Grading |
Online knowledge assessment |
K16
Importance of accurate preparation, completion, and maintenance of relevant work documentation including observations, test results, certification documents including EICR and the application of information technology applications and software used in industrial, commercial and residential environments. Back to Grading |
Online knowledge assessment |
K17
Project management techniques, including relevant continuous improvement processes for electrical, engineering and construction work. Back to Grading |
Online knowledge assessment |
K18
Requirements for continual personal and professional development within the industry and the opportunities for career progression and professional registration. Back to Grading |
Online knowledge assessment |
K19
Digital learning platforms, and platforms used for business communication and collaboration. Back to Grading |
Online knowledge assessment |
Skill | Assessment methods |
---|---|
S1
Maintain the safety of self and others by applying statutory health and safety policies, procedures, and regulations when conducting electrical work. Back to Grading |
Scenario based interview |
S2
Comply with all relevant legislation including environmental, regulations, codes of practice and other relevant information and guidance when planning and performing electrical work in industrial, commercial, and residential environments. Back to Grading |
Observation of practical competence in a controlled environment |
S3
Identify and use personal protective equipment (PPE) that should be used when undertaking electrical work in industrial, commercial, and residential environments. Back to Grading |
Observation of practical competence in a controlled environment |
S4
Carry out work in a tidy and safe manner, including restoration of the work area on completion of work. Back to Grading |
Observation of practical competence in a controlled environment |
S5
Use verbal and written communication techniques suitable for the context, adapting style and use of terminology to suit the audience. Uses industry terminology. Back to Grading |
Scenario based interview |
S6
Apply customer service principles and techniques to deliver customer or client service in industrial, commercial and communal residential environments. Back to Grading |
Scenario based interview |
S7
Apply relevant legislation; Building Regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and other relevant standards while carrying out work. Back to Grading |
Observation of practical competence in a controlled environment |
S8
Understand and apply the practices and procedures for planning and preparing to maintain electrotechnical systems and equipment. Back to Grading |
Observation of practical competence in a controlled environment |
S9
Apply and use necessary mathematical and scientific techniques, formulae, and calculations that underpin an electrician’s work. Back to Grading |
Observation of practical competence in a controlled environment |
S10
Use a range of tools, materials, equipment, and components, including prefabricated, relevant to performing electrical work in industrial, commercial and residential environments. Back to Grading |
Observation of practical competence in a controlled environment |
S11
Design, plan, set up, and install electrical and related electronic systems including terminating and connecting cables in electrical wiring systems, installations, and equipment in commercial, industrial, and residential installations. Back to Grading |
Observation of practical competence in a controlled environment |
S12
Inspect and test new and where applicable existing electrical Installations in industrial, commercial and residential environments using test equipment. Back to Grading |
Observation of practical competence in a controlled environment |
S13
Apply diagnostic and problem-solving techniques to identify, assess and resolve electrical faults in industrial, commercial and residential environments. Back to Grading |
Observation of practical competence in a controlled environment |
S14
Install electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems. Back to Grading |
Observation of practical competence in a controlled environment |
S15
Maintain electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems. Back to Grading |
Observation of practical competence in a controlled environment |
S16
Carry out and manage own work ensuring work is compliant to the standards required of an electrician working in industrial, commercial, and residential environments. Back to Grading |
Observation of practical competence in a controlled environment |
S17
Record work including the completion and maintenance of work documentation, recording of test results and preparation of appropriate certification. Back to Grading |
Observation of practical competence in a controlled environment |
S18
Use relevant digital learning platforms and business communication and collaboration applications. Back to Grading |
Observation of practical competence in a controlled environment |
Behaviour | Assessment methods |
---|---|
B1
Acts responsibly, ethically and contributes to safe outcomes. Puts health and safety first for themselves and others. Embeds a health and safety culture and is always hazard and risk aware during work. Challenges any unsafe practices and demonstrates personal accountability. Back to Grading |
Observation of practical competence in a controlled environment |
B2
Embraces a sustainable working culture, taking responsibility for the careful use of resources and correct disposal of work waste demonstrating consideration r of the environmental impact. Back to Grading |
Observation of practical competence in a controlled environment |
B3
Demonstrates commitment to quality, commercial awareness, and continuous improvement by complying with health, safety and welfare requirements, industry standards, statutory regulation and legislation, policies, and codes of practice. Back to Grading |
Scenario based interview |
B4
Focuses on the requirements of the customer (internal and external) or client, seeking to provide outstanding customer service. Back to Grading |
Scenario based interview |
B5
Manages own time efficiently to complete work operations and effectively schedule work within the confines of job responsibility and awareness of the limits of their own competence. Back to Grading |
Observation of practical competence in a controlled environment |
B6
Committed to keeping up to date with industry best practice, relevant legislation and technical standards and undertaking personal CPD in line with industry best practice. Back to Grading |
Scenario based interview |
B7
Works productively and cooperatively with co-workers, customers, vendors, people from other trades and other people external to their own company using effective communication skills. Back to Grading |
Scenario based interview |
B8
Promote green technologies when appropriate, meeting, or exceeding customer requirements, including customers with diverse needs and those transitioning to green technologies. Back to Grading |
Scenario based interview |
KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
---|---|---|---|
Preparing, planning and Health and Safety
S2 S3 S8 S16 B1 |
None |
Comply with all relevant legislation including environmental, regulations, codes of practice and other relevant information and guidance when planning and performing electrical work in industrial, commercial, and residential environments. (S2) Identify and use personal protective equipment (PPE) that should be used when undertaking electrical work in industrial, commercial, and residential environments. (S3) Understand and apply the practices and procedures for planning and preparing to maintain electrotechnical systems and equipment. (S8) Carry out and manage own work ensuring work is compliant to the standards required of an electrician working in industrial, commercial, and residential environments. (S16) |
Acts responsibly, ethically and contributes to safe outcomes. Puts health and safety first for themselves and others. Embeds a health and safety culture and is always hazard and risk aware during work. Challenges any unsafe practices and demonstrates personal accountability. (B1) |
Installation and maintenance of circuits
S4 S7 S10 S11 S14 S15 B2 B5 |
None |
Carry out work in a tidy and safe manner, including restoration of the work area on completion of work. (S4) Apply relevant legislation; Building Regulations; industry guidance notes; relevant codes of practice, the requirements of the current edition of the Wiring Regulations (BS7671) and other relevant standards while carrying out work. (S7) Use a range of tools, materials, equipment, and components, including prefabricated, relevant to performing electrical work in industrial, commercial and residential environments. (S10) Design, plan, set up, and install electrical and related electronic systems including terminating and connecting cables in electrical wiring systems, installations, and equipment in commercial, industrial, and residential installations. (S11) Install electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems. (S14) Maintain electrical and electronic equipment and components, including traditional and novel technologies such as connections for EV charge points, battery storage, solar and thermal panels, heating and cooling systems. (S15) |
Embraces a sustainable working culture, taking responsibility for the careful use of resources and correct disposal of work waste demonstrating consideration r of the environmental impact. (B2) Manages own time efficiently to complete work operations and effectively schedule work within the confines of job responsibility and awareness of the limits of their own competence. (B5) |
Testing and reporting
S9 S12 S13 S17 S18 |
None |
Apply and use necessary mathematical and scientific techniques, formulae, and calculations that underpin an electrician’s work. (S9) Inspect and test new and where applicable existing electrical Installations in industrial, commercial and residential environments using test equipment. (S12) Apply diagnostic and problem-solving techniques to identify, assess and resolve electrical faults in industrial, commercial and residential environments. (S13) Record work including the completion and maintenance of work documentation, recording of test results and preparation of appropriate certification. (S17) Use relevant digital learning platforms and business communication and collaboration applications. (S18) |
None |
KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
---|---|---|---|
Communication
K4 S5 B7 |
Written and verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. (K4) |
Use verbal and written communication techniques suitable for the context, adapting style and use of terminology to suit the audience. Uses industry terminology. (S5) |
Works productively and cooperatively with co-workers, customers, vendors, people from other trades and other people external to their own company using effective communication skills. (B7) |
Customer Service
K5 S6 B4 B8 |
Customer and client service methods and techniques and the differing needs of people and groups of people relating to equity and diversity. (K5) |
Apply customer service principles and techniques to deliver customer or client service in industrial, commercial and communal residential environments. (S6) |
Focuses on the requirements of the customer (internal and external) or client, seeking to provide outstanding customer service. (B4) Promote green technologies when appropriate, meeting, or exceeding customer requirements, including customers with diverse needs and those transitioning to green technologies. (B8) |
Safety
K1 S1 |
Health and safety legislation and safe working practices covering hazards and risks when undertaking electrical work in industrial, commercial and communal residential environments and how these can be avoided. (K1) |
Maintain the safety of self and others by applying statutory health and safety policies, procedures, and regulations when conducting electrical work. (S1) |
None |
Quality and Continuous Improvement and Commercial Awareness
B3 |
None |
None |
Demonstrates commitment to quality, commercial awareness, and continuous improvement by complying with health, safety and welfare requirements, industry standards, statutory regulation and legislation, policies, and codes of practice. (B3) |
Continuous Professional Development
B6 |
None |
None |
Committed to keeping up to date with industry best practice, relevant legislation and technical standards and undertaking personal CPD in line with industry best practice. (B6) |
Contact us about this apprenticeship
Version | Change detail | Earliest start date | Latest start date | Latest end date |
---|---|---|---|---|
1.1 | Standard, End-point assessment plan and funding band revised | 03/09/2023 | Not set | Not set |
1.0 | Approved for delivery. The funding band for this standard has been reviewed and remains at £18000 (May-2018). | 10/09/2015 | 02/09/2023 | Not set |
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