Flexibilities agreed that are in line with the Covid-19 guidance on our website.
The EQA provider for this standard has agreed the following temporary flexibilities for this standard until further notice and has informed the relevant end-point assessment organisations.
Employers can request EPAO permission to allow apprentices to take the project at home.
Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below.Further details on the knowledge modules are available in the occupational brief available from https://www.nsar.co.uk/digital-eqa/digital-apprenticeship-standards/
Ofqual regulated Knowledge Modules / Vendor or professional qualifications
Knowledge Module 1: Networking and Architecture (for Level 3
Infrastructure Technician Apprenticeships) CCNA 1*
MTA Network Fundamentals
Network +* A +
CIW Network Technology Associate*
Knowledge Module 2: Mobile and Operating Systems (for Level 3
Infrastructure Technician Apprenticeships) CCNA Security*
MCP Managing and Maintaining Windows 8 * MCP Configuring Windows 8 *
MTA Mobility and Devices Fundamentals*
Security + Mobile +
CIW – Internet Business Associate
CIW – Mobile Application Development
Knowledge Module 3: Cloud Services (for Level 3 Infrastructure
MTA Server Admin * Enabling Office 365 Services
Enabling Office 365 Identities and Requirements
MTA Cloud Fundamentals
Install Configure Windows Server 2012 * Administration of Windows Server 2012 *
Configure Advanced Windows Server 2012 Services *
Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure
MTA Software Development Fundamentals
Knowledge Module 5: Business Processes (for Level 3 Infrastructure
CIW – Internet Business Associate
ITIL Foundation Level
*Or their direct replacement
Individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections in the list below.
Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
The duration of this apprenticeship is a minimum of 12 months
This is a level 3 apprenticeships
This standard will be reviewed in December 2017.
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