The practical application of Hairdressing skills and knowledge, personalised to client requirements, whilst providing an outstanding service.
This occupation is found in the hair and beauty sector. The work environment is always customer facing, can be varied in size, style and ambiance, from a small micro salon, to a large high street premises.
The broad purpose of the occupation is to provide a range of hairdressing services that meet client requirements, that are based on a comprehensive consultation, applicable industry tests, whilst maintaining exceptional client care skills, safe working practices, meeting legal, industry and organisation standards, procedures and protocols. Hairdressing Professionals are creative, passionate, and driven professionals who work without supervision. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. A Hairdressing Professional works in the hairdressing industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry.
In their daily work, an employee in this occupation interacts with a wide and diverse range of clients, the salon team, other associated hair and beauty professionals. They should also be able to promote themselves, their organisation, products and services using a variety of channels.
An employee in this occupation will be responsible for demonstrating industry standards of professionalism, values, behaviours, communication skills, team work, retail and selling skills for clients. Completing a range of hairdressing services to create a variety of looks.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 24 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
For the hairdressing professional, the qualification required is:
City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1
TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X
VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7
Multiple-choice test
You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.
The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 5.5 hours. They will ask you at least 3 questions.
Professional discussion underpinned by a portfolio of evidence
You will have a professional discussion with an independent assessor. It will last 35 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This occupation is found in the hair and beauty sector. The work environment is always customer facing, can be varied in size, style and ambiance, from a small micro salon, to a large high street premises.
The broad purpose of the occupation is to provide a range of hairdressing services that meet client requirements, that are based on a comprehensive consultation, applicable industry tests, whilst maintaining exceptional client care skills, safe working practices, meeting legal, industry and organisation standards, procedures and protocols. Hairdressing Professionals are creative, passionate, and driven professionals who work without supervision. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. A Hairdressing Professional works in the hairdressing industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry.
In their daily work, an employee in this occupation interacts with a wide and diverse range of clients, the salon team, other associated hair and beauty professionals. They should also be able to promote themselves, their organisation, products and services using a variety of channels.
An employee in this occupation will be responsible for demonstrating industry standards of professionalism, values, behaviours, communication skills, team work, retail and selling skills for clients. Completing a range of hairdressing services to create a variety of looks.
| Duty | KSBs |
|---|---|
|
Duty 1 Provide a positive impression of yourself, organisation and the hairdressing industry. |
K1 K2 K3 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K19 K39 S1 S2 S3 S4 S5 S6 S7 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 |
|
Duty 2 Adhere to health and safety, infection control, legal, industry and organisational requirements, industry protocols and manufacturer instructions. |
K1 K2 K3 K4 K5 K7 K8 K9 K10 K11 K13 K14 K15 K16 K17 K19 K20 K21 K22 K24 K26 K27 K28 K29 K34 K35 K36 K37 K38 S1 S2 S3 S4 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 |
|
Duty 3 Advise, consult, examine and analyse the hair, skin and scalp. |
K1 K2 K3 K5 K7 K9 K11 K13 K14 K15 K17 K18 K19 K20 K21 K22 K35 K36 K37 K38 |
|
Duty 4 Shampoo, condition and treat hair and scalp. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K23 K24 K35 K36 K37 K38 K39 |
|
Duty 5 Cut hair using a range of techniques to create a variety of looks. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K28 K39 |
|
Duty 6 Style, set, dress and finish hair using a variety of techniques to create a variety of looks. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K25 K26 K27 K39 |
|
Duty 7 Change the hair classification type by one classification using chemical services |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K32 K33 K34 K35 K36 K37 K39 |
|
Duty 8 Perform a range of chemical services to change the colour depth and tone. |
K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K30 K31 K34 K38 K39 |
|
Duty 9 Use, apply and recommend a range of products, tools and equipment for a range of services. |
K1 K2 K5 K7 K9 K11 K13 K14 K15 K17 K19 K20 K29 K34 K35 K36 K37 K38 K39 |
|
Duty 10 Maintain up to date knowledge and skills of new and emerging hairstyles, trends, techniques, products, tools and equipment. |
K1: Legal, organisational and health and safety regulations relevant to hairdressing businesses.
Back to Duty
K2: How to maintain effective and safe methods of working and infection control when completing hairdressing services.
Back to Duty
K3: Incidents, problems and accidents that can occur in the workplace and the actions to take, responsibilities for reporting incidents or concerns to a responsible person.
Back to Duty
K4: The types of risk, work related injury and ill health associated with hairdressing (e.g. physical injuries, posture, disorders, disease, viruses, blood, contact, or air borne, dermatitis).
Back to Duty
K5: How to mitigate, conduct and implement a health and safety risk assessment of self and others in the workplace.
Back to Duty
K6: Hairdressing culture and career routes.
Back to Duty
K7: Hairdressing professionalism, values, industry codes of conduct and ethics.
Back to Duty
K8: Employment rights and responsibilities (e.g. contracts of employment, working hours; disciplinary and grievance processes, holiday and sickness absence and pay).
Back to Duty
K9: Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required).
Back to Duty
K10: Ways of supporting the mental health and wellbeing of self and client.
Back to Duty
K11: The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon.
Back to Duty
K12: The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business.
Back to Duty
K13: The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales).
Back to Duty
K14: The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage.
Back to Duty
K15: How to complete and maintain client records in accordance with legal and organisational requirements.
Back to Duty
K16: Teamwork principles, how and when and who to report problems to.
Back to Duty
K17: Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products).
Back to Duty
K18: The hair and skin science behind hairdressing services.
Back to Duty
K19: How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests).
Back to Duty
K20: How to identify the four hair classification types, the limitations in relation to the type of service, products, tools and equipment that can be used (e.g. 1-Straight hair, 2-Wavy hair, 3-Curly hair, 4-Very curly hair).
Back to Duty
K21: The legal requirements, how and when you should complete hairdressing industry tests (e.g., allergy alert, hair characteristics, test cutting /strand, incompatibility, curl/relaxing development).
Back to Duty
K22: How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist.
Back to Duty
K23: The science behind shampooing, treating, and conditioning the hair and scalp.
Back to Duty
K24: The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety.
Back to Duty
K25: The science behind drying and finishing hair (e.g. hair classification types, hair characteristics, alpha to beta keratin, hair hygroscopicity, humidity).
Back to Duty
K26: The techniques and methodology behind drying, styling and finishing the hair safely.
Back to Duty
K27: The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories).
Back to Duty
K28: The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape).
Back to Duty
K29: Appropriate storage, disposal of products and adequate ventilation for chemical services.
Back to Duty
K30: The principles of colour selection and the use of the International Colour Chart (ICC).
Back to Duty
K31: The science behind changing the depth and tone of hair.
Back to Duty
K32: The science behind changing the hair classification type using chemical services to add wave or curl.
Back to Duty
K33: The science behind changing the hair classification type using semi-and permanent rearranging chemical services to remove curl or wave.
Back to Duty
K34: The types, uses, precautions, benefits and consequences of chemical services used in Hairdressing salons to change the degree of curl or straightness of the hair and the depth and tone of colour.
Back to Duty
K35: The techniques and methodology behind changing the hair structure using chemical services to add wave or curl
Back to Duty
K36: The techniques and methodology behind changing the hair structure using semi-permanent rearranging chemical services to remove curl or wave.
Back to Duty
K37: The techniques and methodology behind permanent rearranging and relaxing of type 3 and type 4 hair classifications.
Back to Duty
K38: The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand).
Back to Duty
K39: Evaluation techniques.
Back to Duty
S1: Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment.
Back to Duty
S2: Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services.
Back to Duty
S3: Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation.
Back to Duty
S4: Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service.
Back to Duty
S5: Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon.
Back to Duty
S6: Promote yourself, your organisation, products and services via a variety of social channels.
Back to Duty
S7: Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales).
Back to Duty
S8: Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements.
Back to Duty
S9: Complete and maintain client records in accordance with legal and organisational requirements.
Back to Duty
S10: Work as part of a team to support the salon businesses.
Back to Duty
S11: Use working methods that promote environmental and sustainable working practices.
Back to Duty
S12: Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests).
Back to Duty
S13: Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service.
Back to Duty
S14: Shampoo, condition and treat the hair and scalp.
Back to Duty
S15: Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client.
Back to Duty
S16: Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client.
Back to Duty
S17: Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting).
Back to Duty
S18: Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques.
Back to Duty
S19: Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners).
Back to Duty
S20: Evaluate the results of the service.
Back to Duty
B1: Facilitates safe working practices, ensures safety of self and others, challenges safety issues.
Back to Duty
B2: Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working.
Back to Duty
B3: Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation.
Back to Duty
B4: Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation.
Back to Duty
B5: Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team.
Back to Duty
B6: Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion.
Back to Duty
B7: Shows a willingness to learn.
Back to Duty
Level: 2
Ofqual regulated
This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements.
Level: 2
Ofqual regulated
This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements.
Level: 2
Ofqual regulated
This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements.
V1.2
This document explains the requirements for end-point assessment (EPA) for the hairdressing professional apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Hairdressing professional apprentices, their employers and training providers should read this document.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).
A full-time apprentice typically spends 24 months on-programme (this means in training before the gateway) working towards competence as a hairdressing professional. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
This EPA has 3 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - knowledge test:
Assessment method 2 - practical assessment:
Assessment method 3 - professional discussion, underpinned by a portfolio of evidence :
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
|
On-programme - typically 24 months
|
The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must complete training towards one of the qualifications listed in the occupational standard. The qualification(s) are: City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1 TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7 The apprentice must compile a portfolio of evidence. |
|---|---|
|
End-point assessment gateway
|
The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have passed one of the qualifications listed in the hairdressing professional occupational standard ST0213. The qualifications listed in the standard are: City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1 TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7 The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the professional discussion, underpinned by a portfolio of evidence the apprentice must submit a portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
|
End-point assessment - typically 3 months
|
Grades available for each method: Knowledge test
Practical assessment
Professional discussion, underpinned by a portfolio of evidence
Overall EPA and apprenticeship can be graded:
|
|
Re-sits and re-takes
|
|
The EPA will be taken within the EPA period. The EPA period begins when the EPAO confirms the gateway requirements are met and is typically 3 months.
The expectation is that the EPAO will confirm the gateway requirements are met and the EPA begins as quickly as possible.
The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.
The apprentice must meet the gateway requirements before starting their EPA.
These are:
City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1
TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X
VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the discussion. The independent assessor should review the portfolio of evidence to prepare questions for the discussion. They are not required to provide feedback after this review.
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in any order.
The rationale is that this is the choice of the employer, apprentice and training provider, this could vary depending on the circumstances.
In the test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
The rationale for this assessment method is:
The test must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
The knowledge test can be computer or paper based.
The knowledge test must consist of 40 multiple-choice questions.
Multiple-choice questions must have four options, including one correct answer.
The apprentice must be given at least 14 days notice of the date and time of the knowledge test.
The apprentice must have 60 minutes to complete the test.
The knowledge test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The knowledge test must be taken in the presence of an invigilator under the responsibility of the EPAO.
The EPAO must have an invigilation policy setting out how the knowledge test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO is responsible for the security of the knowledge test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the knowledge test.
The knowledge test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question type supports this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the knowledge test. The EPAO must ensure standardisation and moderation of knowledge test.
The apprentice must take the knowledge test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The knowledge test may take place remotely if the appropriate technology and systems are in place to prevent malpractice. The EPAO must ensure invigilation of the apprentice for example with, and not limited to, 360-degree cameras and screen sharing facilities.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the knowledge test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides where it takes place. The assessment environment must be in a real work environment that closely relates to the apprentice’s natural working environment. This allows the apprentice to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The practical assessment must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the practical assessment using holistic assessment of the KSBs. The independent assessor must observe the apprentice working on at least 2 clients during the practical assessment.
The independent assessor must only observe a maximum of five apprentices at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give an apprentice 14 days notice of the . practical assessment
The practical assessment must take 5.5 hours.
The independent assessor can increase the time of the practical assessment by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The practical assessment cannot be split, other than for comfort breaks or to allow apprentices to move from one location to another. Where breaks occur, they will not count towards the total EPA time.
EPAOs must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.
The independent assessor must explain to the apprentice the format and timescales of the practical assessment before it starts. This does not count towards the assessment time.
The independent assessor must observe the following during the practical assessment.
Any form of simulation is not permitted during the practical assessment.
The practical assessment can be completed on any hair classification.
During the practical assessment the apprentice will be assessed on the following when performing services on at least 2 different clients.
Theme: Ways of working – legal and organisation
Theme: Client care / customer service
The services to be performed are detailed below:
Theme: Technical - Shampoo, condition hair
Theme: Technical - Styling and finishing hair
Theme: Technical - Cut and restyle hair (two clients)
Use a minimum of six different cutting techniques from the list below when completing the haircuts:
Theme: Technical - colouring and lightening hair
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions. The purpose of the questions is to clarify further, any elements of a KSB, so as to allow the candidate to demonstrate their full comprehension of the theme being performed.
Questioning can occur during the practical assessment. The time for questions asked during the practical assessment is included in the overall assessment time.
Independent assessors must ask at least 3 questions during the practical assessment. To remain as unobtrusive as possible, the independent assessor should ask questions during natural breaks in work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment and should be kept to a minimum.
The independent assessor must keep accurate records of the assessment. They must record:
The independent assessor must make the grading decision. The practical assessment and responses to questions must be assessed holistically by the independent assessor when they are deciding the grade.
The practical assessment will take place in a real work, or a salon environment selected by the EPAO (for example the provider's or employer’s premises). The simulated environment must relate to the apprentice’s natural work environment and must conform to current health and safety legislation and local bye laws and legislation. The range of services, professional products, tools, materials and equipment (hairdressing chair, shampooing station) must be current and available for use, be familiar to the apprentice and be in good working order. Equipment and resources needed for the practical assessment must be provided by the EPAO, employer, or provider.
The location, tools, products and equipment must meet the requirements of a real work environment and must be agreed by all stakeholders.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the practical assessment:
In the discussion, an independent assessor and apprentice have a formal two-way conversation.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate their competency across the KSBs mapped to this EPA method.
As clear and effective communication is a fundamental part of hairdressing services, as well as being competent in their practical skills, a hairdressing professional must be able to hold a conversation and demonstrate they can convey their option and knowledge on a number of subjects. The professional discussion will enable the independent assessor to assess how confidently the apprentice articulates the KSB covered. The grading criteria has been written to ensure the independent assessor can clearly distinguish the level of communication and understanding of the apprentice.
It is cost effective, as it may be conducted on the day of the practical observation with questions (time permitting) or remotely, therefore potentially reducing travelling time.
The professional discussion must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the professional discussion.
The purpose of the independent assessor's questions will be to draw out contextualised examples, further clarify skills demonstrated in a portfolio of evidence or be used to ask scenario based questions.
The EPAO must give an apprentice 14 days notice of the professional discussion.
The independent assessor must have at least 14 days to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the professional discussion.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however the portfolio of evidence is not directly assessed.
The professional discussion must last for 35 minutes. The independent assessor can increase the time of the professional discussion by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 6 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.
The independent assessor must make the grading decision. The independent assessor must keep accurate records of the assessment. They must record:
The professional discussion must take place in a suitable venue selected by the EPAO (for example the EPAO’s or employer’s premises).
The professional discussion can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The professional discussion should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the professional discussion, underpinned by a portfolio of evidence :
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
Ways of working – legal and organisation
K2 K17 S1 S2 S11 B1 B2 B4 |
Apply safe, hygienic, and effective methods of working and infection control, complying with relevant professional and legal obligations in the use of products, tools, equipment, and materials, whilst being flexible and professional to meet changing demands. (K2, S1, S2, B1, B2) Demonstrate working methods that support and promote environmental and sustainable working practices during the service. (S11, K17) Demonstrate professionalism and a passion for the industry with a commitment to quality and high standards, whilst working at a commercially viable pace. (B4)
|
Work confidently and in an organised manner and is proactive in their approach to safe, hygienic, and effective methods of working and infection control, whilst being flexible to changing demands and adopting a different way of working to reflect these. (K2, S1, S2, B1, B2) Consistently use products and resources efficiently and economically throughout the service which demonstrated effective environmental and sustainable working practices. (K17, S11)
|
|
Client care / customer service
K9 K11 K19 K22 K39 S3 S4 S5 S9 S12 S13 S20 B3 B5 B6 |
Demonstrate professional communication, appearance, time management and professional ethics when maintaining client care. Be responsive to specific client needs when establishing expectations at the outset in respect of maintenance of the look, complementary services and retail products and provide appropriate advice and guidance throughout the services. (K11, S3, B3, B5, B6) Maintain client confidentiality, discretion and comfort throughout the service actively promoting respect, equality diversity and inclusion whilst completing the services. (K9, S4) Examine and analyse the hair, skin and scalp, recognising contraindications, limiting factors that would restrict the service. (K19, K22, S5, S12, S13) Evaluate the results of the service and records the outcomes in accordance with legal and organisational requirements. (K39, S9, S20)
|
Clients are consistently fully informed with explanations or justifications for any consultation recommendations in a respectful considered manner, with justified articulated and intuitive responses, showing tact and diplomacy, respecting individual client characteristics and delivered with confidence in a professional and timely manner, throughout the service. (K19, B6)
|
|
Technical - Shampoo, condition hair
K24 S8 S14 |
Apply and use correct products tools and equipment during services, following legal and organisational requirements. (S8) Apply and follow correct methodologies and techniques whilst shampooing, conditioning, and treating the hair scalp. (K24, S14)
|
N/A |
|
Technical - Cut and restyle hair
K28 S17 S18 |
Apply and follow correct methodologies with precision throughout the haircut, personalising where required, whilst considering the hair characteristics weight distribution, balance and natural growth patterns, using correct cutting angles and cutting techniques to achieve the desired look. (K28, S17) Restyles the hair using a range of cutting techniques to create a personalised short or medium length hair cut, significantly changing the shape, length and style. (S18)
|
Use a creative approach by combining and adapting a range of technical skills and cutting techniques, throughout the service, which maximised the style potential, showing specific attention to precision and detail that takes into account the hair characteristics to enhance and personalise the look. (K28, S17) Use a creative approach to restyle the hair by combining and adapting a range of technical skills and cutting techniques, to create the look, throughout the service showing specific attention to precision and detail, that take into account the hair characteristics to enhance and personalise the look. (S18)
|
|
Technical - Styling and finishing hair
K26 K27 S15 S16 |
Apply and follow correct methodologies and techniques throughout the drying, styling and finishing process, which met the intended balance, volume and shape. (K26, S15) Apply and follow correct methodologies and techniques throughout the setting and dressing process, which met the intended balance, volume and shape. (K27, S16)
|
Use a creative approach by combining and adapting a range of styling and finishing techniques, products tools and equipment throughout the service, which maximises the style potential, showing specific attention to precision and detail, that took into account the hair characteristics to enhance and personalise the look. (K26, S15) Use a creative approach by combining and adapting a range of setting and dressing techniques, products tools and equipment throughout the service , which maximises the style potential, showing specific attention to precision and detail, that took into account the hair characteristics to enhance and personalise the look. (K27, S16)
|
|
Technical - Colouring and lightening hair
K14 K38 S19 |
Colour and lighten the hair using suitable methodologies, products tools and equipment and current colouring techniques to achieve the change of depth and tone, meeting the service objectives, following legal and organisational requirements for use and storage. (K14, K38, S19) |
Use a creative approach to colour and lighten the hair by combining and adapting a range of technical skills and methodologies, products tools and equipment and current colouring techniques to achieve the change of depth and tone, meeting the service objectives, that take into account the hair characteristics to enhance and personalise the colour result. (K38, S19) |
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
The hairdressing industry
K7 B7 |
Explain why hairdressing values, industry codes of conduct, ethics, professionalism, and a willingness to learn are important to the hairdressing industry. (K7, B7)
|
Provides a detailed evaluation of why hairdressing values, industry codes of conduct, ethics and a willingness to learn are important to the hairdressing industry using their own detailed examples. (K7, B7)
|
|
Ways of working - legal and organisation
K10 K12 K13 K16 S6 S7 S10 |
Describe how front of house and wider salon duties are carried out to support and enhance the operation and development of the salon, with clear rationales for specific approaches and evidence-based examples of their effectiveness. (K13, K16, S7, S10) Describe ways of supporting mental health and wellbeing of self and client. (K10) Explain the benefits, opportunities, potential risks and challenges of using social media and communication channels for promotional purposes in their professional context , and describes ways that they effectively promote themselves, the business, relevant products, and services, using these methods, with relevant supporting examples. (K12, S6) |
Explain how front of house and wider salon duties are caried out to support and enhance the operation and development of the salon, with clear rationales for specific approaches and evidence-based examples of their effectiveness. (K13, K16, S7, S10) Evaluates how they have supported the mental health and wellbeing of themselves and clients, supported by detailed examples. (K10) Provides an evaluation of the benefits and drawbacks of using social media to promote self, organisation, products and services, provides a detailed rationale, with examples of ways social media channels can be used to promote the business. (K12, S6)
|
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 28 |
| Pass | 29 | 40 |
The EPA methods contribute equally to the overall EPA grade.
Performance in the EPA will determine the apprenticeship grade of:
Independent assessors must individually grade the: practical assessment, professional discussion and underpinned by a portfolio of evidence according to the requirements set out in this EPA plan.
EPAOs must combine the individual assessment method grades to determine the overall EPA grade.
Apprentices who fail one or more assessment method will be awarded an overall EPA fail.
Apprentices must achieve at least a pass in all the EPA methods to get an overall pass. To achieve an overall EPA ‘merit,’ the apprentice must achieve a pass in the knowledge test and a distinction in the practical assessment.To achieve an overall EPA ‘distinction,’ the apprentice must achieve a pass in the knowledge test and distinctions in the both the professional discussion and the practical assessment.
Grades from individual assessment methods should be combined in the following way to determine the grade of the EPA as a whole.
| Knowledge test | Practical assessment | Professional discussion, underpinned by a portfolio of evidence | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Pass | Pass | Pass | Pass |
| Pass | Pass | Distinction | Pass |
| Pass | Distinction | Pass | Merit |
| Pass | Distinction | Distinction | Distinction |
Apprentices who fail one or more EPA method(s) can take a re-sit or a re-take at the employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
Apprentices should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.
Failed EPA methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to apprentices wishing to move from pass to a higher grade.
An apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider must:
|
|
Marker |
As a minimum, the marker must:
|
|
Invigilator |
As a minimum, the invigilator must:
|
|
Technical expert |
As a minimum, the technical expert should:
|
|
An additional person required during the practical assessment |
As a minimum, the competent person must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how EPAOs ensure valid, consistent and reliable EPA decisions. EPAOs must adhere to the requirements within the roles and responsibilities section and:
Affordability of the EPA will be aided by using at least some of the following:
Professional body recognition is not relevant to this occupational apprenticeship.
| Knowledge | Assessment methods |
|---|---|
|
K1
Legal, organisational and health and safety regulations relevant to hairdressing businesses. Back to Grading |
Knowledge test |
|
K2
How to maintain effective and safe methods of working and infection control when completing hairdressing services. Back to Grading |
Practical assessment |
|
K3
Incidents, problems and accidents that can occur in the workplace and the actions to take, responsibilities for reporting incidents or concerns to a responsible person. Back to Grading |
Knowledge test |
|
K4
The types of risk, work related injury and ill health associated with hairdressing (e.g. physical injuries, posture, disorders, disease, viruses, blood, contact, or air borne, dermatitis). Back to Grading |
Knowledge test |
|
K5
How to mitigate, conduct and implement a health and safety risk assessment of self and others in the workplace. Back to Grading |
Knowledge test |
|
K6
Hairdressing culture and career routes. Back to Grading |
Knowledge test |
|
K7
Hairdressing professionalism, values, industry codes of conduct and ethics. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
K8
Employment rights and responsibilities (e.g. contracts of employment, working hours; disciplinary and grievance processes, holiday and sickness absence and pay). Back to Grading |
Knowledge test |
|
K9
Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required). Back to Grading |
Practical assessment |
|
K10
Ways of supporting the mental health and wellbeing of self and client. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
K11
The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon. Back to Grading |
Practical assessment |
|
K12
The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
K13
The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales). Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
K14
The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage. Back to Grading |
Practical assessment |
|
K15
How to complete and maintain client records in accordance with legal and organisational requirements. Back to Grading |
Knowledge test |
|
K16
Teamwork principles, how and when and who to report problems to. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
K17
Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products). Back to Grading |
Practical assessment |
|
K18
The hair and skin science behind hairdressing services. Back to Grading |
Knowledge test |
|
K19
How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests). Back to Grading |
Practical assessment |
|
K20
How to identify the four hair classification types, the limitations in relation to the type of service, products, tools and equipment that can be used (e.g. 1-Straight hair, 2-Wavy hair, 3-Curly hair, 4-Very curly hair). Back to Grading |
Knowledge test |
|
K21
The legal requirements, how and when you should complete hairdressing industry tests (e.g., allergy alert, hair characteristics, test cutting /strand, incompatibility, curl/relaxing development). Back to Grading |
Knowledge test |
|
K22
How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist. Back to Grading |
Practical assessment |
|
K23
The science behind shampooing, treating, and conditioning the hair and scalp. Back to Grading |
Knowledge test |
|
K24
The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety. Back to Grading |
Practical assessment |
|
K25
The science behind drying and finishing hair (e.g. hair classification types, hair characteristics, alpha to beta keratin, hair hygroscopicity, humidity). Back to Grading |
Knowledge test |
|
K26
The techniques and methodology behind drying, styling and finishing the hair safely. Back to Grading |
Practical assessment |
|
K27
The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories). Back to Grading |
Practical assessment |
|
K28
The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape). Back to Grading |
Practical assessment |
|
K29
Appropriate storage, disposal of products and adequate ventilation for chemical services. Back to Grading |
Knowledge test |
|
K30
The principles of colour selection and the use of the International Colour Chart (ICC). Back to Grading |
Knowledge test |
|
K31
The science behind changing the depth and tone of hair. Back to Grading |
Knowledge test |
|
K32
The science behind changing the hair classification type using chemical services to add wave or curl. Back to Grading |
Knowledge test |
|
K33
The science behind changing the hair classification type using semi-and permanent rearranging chemical services to remove curl or wave. Back to Grading |
Knowledge test |
|
K34
The types, uses, precautions, benefits and consequences of chemical services used in Hairdressing salons to change the degree of curl or straightness of the hair and the depth and tone of colour. Back to Grading |
Knowledge test |
|
K35
The techniques and methodology behind changing the hair structure using chemical services to add wave or curl Back to Grading |
Knowledge test |
|
K36
The techniques and methodology behind changing the hair structure using semi-permanent rearranging chemical services to remove curl or wave. Back to Grading |
Knowledge test |
|
K37
The techniques and methodology behind permanent rearranging and relaxing of type 3 and type 4 hair classifications. Back to Grading |
Knowledge test |
|
K38
The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand). Back to Grading |
Practical assessment |
|
K39
Evaluation techniques. Back to Grading |
Practical assessment |
| Skill | Assessment methods |
|---|---|
|
S1
Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment. Back to Grading |
Practical assessment |
|
S2
Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services. Back to Grading |
Practical assessment |
|
S3
Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation. Back to Grading |
Practical assessment |
|
S4
Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service. Back to Grading |
Practical assessment |
|
S5
Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon. Back to Grading |
Practical assessment |
|
S6
Promote yourself, your organisation, products and services via a variety of social channels. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
S7
Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales). Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
S8
Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements. Back to Grading |
Practical assessment |
|
S9
Complete and maintain client records in accordance with legal and organisational requirements. Back to Grading |
Practical assessment |
|
S10
Work as part of a team to support the salon businesses. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
|
S11
Use working methods that promote environmental and sustainable working practices. Back to Grading |
Practical assessment |
|
S12
Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests). Back to Grading |
Practical assessment |
|
S13
Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service. Back to Grading |
Practical assessment |
|
S14
Shampoo, condition and treat the hair and scalp. Back to Grading |
Practical assessment |
|
S15
Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client. Back to Grading |
Practical assessment |
|
S16
Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client. Back to Grading |
Practical assessment |
|
S17
Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting). Back to Grading |
Practical assessment |
|
S18
Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques. Back to Grading |
Practical assessment |
|
S19
Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners). Back to Grading |
Practical assessment |
|
S20
Evaluate the results of the service. Back to Grading |
Practical assessment |
| Behaviour | Assessment methods |
|---|---|
|
B1
Facilitates safe working practices, ensures safety of self and others, challenges safety issues. Back to Grading |
Practical assessment |
|
B2
Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working. Back to Grading |
Practical assessment |
|
B3
Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation. Back to Grading |
Practical assessment |
|
B4
Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation. Back to Grading |
Practical assessment |
|
B5
Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team. Back to Grading |
Practical assessment |
|
B6
Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion. Back to Grading |
Practical assessment |
|
B7
Shows a willingness to learn. Back to Grading |
Professional discussion, underpinned by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Ways of working – legal and organisation
K2 K17 S1 S2 S11 B1 B2 B4 |
How to maintain effective and safe methods of working and infection control when completing hairdressing services. (K2) Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products). (K17) |
Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment. (S1) Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services. (S2) Use working methods that promote environmental and sustainable working practices. (S11) |
Facilitates safe working practices, ensures safety of self and others, challenges safety issues. (B1) Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working. (B2) Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation. (B4) |
|
Client care / customer service
K9 K11 K19 K22 K39 S3 S4 S5 S9 S12 S13 S20 B3 B5 B6 |
Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required). (K9) The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon. (K11) How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests). (K19) How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist. (K22) Evaluation techniques. (K39) |
Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation. (S3) Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service. (S4) Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon. (S5) Complete and maintain client records in accordance with legal and organisational requirements. (S9) Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests). (S12) Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service. (S13) Evaluate the results of the service. (S20) |
Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation. (B3) Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team. (B5) Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion. (B6) |
|
Technical - Shampoo, condition hair
K24 S8 S14 |
The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety. (K24) |
Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements. (S8) Shampoo, condition and treat the hair and scalp. (S14) |
None |
|
Technical - Cut and restyle hair
K28 S17 S18 |
The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape). (K28) |
Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting). (S17) Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques. (S18) |
None |
|
Technical - Styling and finishing hair
K26 K27 S15 S16 |
The techniques and methodology behind drying, styling and finishing the hair safely. (K26) The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories). (K27) |
Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client. (S15) Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client. (S16) |
None |
|
Technical - Colouring and lightening hair
K14 K38 S19 |
The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage. (K14) The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand). (K38) |
Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners). (S19) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
The hairdressing industry
K7 B7 |
Hairdressing professionalism, values, industry codes of conduct and ethics. (K7) |
None |
Shows a willingness to learn. (B7) |
|
Ways of working - legal and organisation
K10 K12 K13 K16 S6 S7 S10 |
Ways of supporting the mental health and wellbeing of self and client. (K10) The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business. (K12) The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales). (K13) Teamwork principles, how and when and who to report problems to. (K16) |
Promote yourself, your organisation, products and services via a variety of social channels. (S6) Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales). (S7) Work as part of a team to support the salon businesses. (S10) |
None |
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| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.2 | Standard, end-point assessment plan and funding revised | 23/05/2023 | Not set | Not set |
| 1.1 | The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £7000 | 03/10/2018 | 22/05/2023 | Not set |
| 1.0 | Approved for delivery | 21/12/2016 | 02/10/2018 | Not set |
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