This new apprenticeship replaces the Furniture restorer option of ST0203 Furniture manufacturer and will be available for new starts with a funding band of £13,000 from 12 August 2024.
The Furniture restorer option within ST0203 will remain live for new starts until the 11 August 2024 when the option will be retired.
This apprenticeship standard has been approved for delivery by the Institute for Apprenticeships and Technical Education. However, starts on the apprenticeship will only be possible once a suitable end-point assessment organisation (EPAO) has obtained Ofqual recognition. Once the EPAO has obtained Ofqual recognition, funding for apprentice starts will be permitted and this message will be removed.
This apprenticeship is in development and is subject to change
An apprenticeship is only available for delivery when both the standard and assessment plan is approved and a funding band (core government contribution) has been assigned to the standard.
If you'd like to get involved and contribute to the development of this apprenticeship, please read about developing standards and assessment plans. You can email the trailblazer contact using the details on this page.
Proposal approved
Occupational standard approved
End-point assessment plan approved
Funding approved
This occupation is found in the furniture and interiors industry. Furniture restorers repair and protect pieces of modern and old furniture, returning them as closely as possible to their original condition. They normally work with wood, but some pieces may include other materials such as ivory, bone, mother of pearl, pewter, brass , silver and other metals, stone and precious stones and marbles. As well as furniture, they may work on other objects made of wood such as musical instruments. Furniture Restorers tend to work in small workshops, but can also work on historical and heritage sites, such as stately homes or in museums, with national historic or private collections. Employers vary in size from small to large. Furniture Restorers repair, revive and renovate furniture. The work can range from minor repairs, such as re-gluing an arm or drawer, to completely rebuilding a piece, including making identical replacement components. Conservation is the care or treatment that repairs damage and takes action to prevent or slow down further deterioration of an object. Restoration is the care or treatment in which the goal is to bring an object back to its original appearance or function. Activities will vary depending on the pieces being restored or conserved and the needs of the customer.
The broad purpose of the occupation is the restoration and conservation of antique and modern furniture. They use traditional and scientific restoration and conservation techniques. They assess, evaluate and research agreeing the scope of the work with customers. They identify tools, materials, set up and operate machinery. They repair, replicate and restore components and finish surfaces using basic methods. They re-upholster and apply decorative effects. They also carry out basic maintenance and maintain the work area. They identify and solve problems, complete reports and issue aftercare instructions.
In their daily work, an employee in this occupation interacts with other restorers, other craftspeople, suppliers and customers. They typically report to a manager or business owner.
An employee in this occupation will be responsible for the quality of their own work and meeting customer deadlines and requirements. They also make recommendations to customers on the restoration, treatment options and aftercare instructions. They must work within health and safety and environmental and sustainability regulations. This includes use of appropriate protective clothing and equipment. Depending on the size of the organisation, they may be required to work on their own, or they may work as part of a wider team.
Furniture guilder
Furniture restorer
Historic interiors conservator
| Duty | KSBs |
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Duty 1 Evaluate and assess items of furniture for repair. Research the history of the furniture and the restoration methods needed to produce the repair. Produce a condition and options report. |
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Duty 2 Analyse and agree requirements, scope of work and budgets with customers. |
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Duty 3 Develop treatment proposals for conservation or restoration of furniture objects. Include estimates of time, materials required and timelines. |
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Duty 4 Identify, select and use the appropriate tools and materials for the restoring furniture. For example, traditional hand tools, carving tools, woods and finishes. |
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Duty 5 Set up and operate furniture restoration machinery, tools and equipment used to restore furniture. |
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Duty 6 Repair structural components, replicate and restore components. |
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Duty 7 Prepare existing and newly restored surfaces and finish furniture using basic finishing methods. |
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Duty 8 Recreate and apply decorative effects or specialist finishes on furniture. For example, patinas, distressing, rag rolling, shabby chic, stipple feathering, liming, crackle, grading, scumble, French polishing. |
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Duty 9 Re-upholster structural and decorative elements of furniture using appropriate fabrics. |
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Duty 10 Identify issues, solve problems and apply appropriate solutions throughout the restorative process. For example, use traditional techniques to address blooming, moisture, temperature or blotching issues. |
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Duty 11 Complete reports on the work carried out to include sketches and photographs of the process. |
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Duty 12 Provide customers with relevant aftercare and instructions and recommendations for future use and handling. |
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Duty 13 Perform first line maintenance tasks on furniture machinery, tools and equipment used. For example, checking, cleaning and lubricating. |
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Duty 14 Create content in collaboration with senior colleagues for offline and digital marketing channels, such as website or social media. |
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Duty 15 Maintain work area and restoring the workplace by cleaning up, storing tools and equipment and shutting down machinery. |
K1: Historical techniques and materials for furniture production still in use today.
Back to Duty
K2: Common project management methods and tools.
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K3: Types of furniture restoration report, including the range of formats, scope, purpose and goals.
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K4: The importance of remaining impartial and how to present balanced opinions and conclusions which are objective and without bias.
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K5: Types of furniture care instructions commonly provided.
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K6: Health, safety and environmental management and risk assessment including Control of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health and Safety at Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), REACH Enforcement Regulations 2008 and manual handling.
Back to Duty
K7: Tools and materials used for furniture restoration.
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K8: Traditional methods used to restore furniture pieces.
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K9: Glues – types, properties, preparation, uses and application.
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K10: Furniture assembly techniques including cramps and cramping techniques.
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K11: Joints used in furniture restoration.
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K12: Basic furniture finishing techniques.
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K13: Techniques used to create different decorative effects. For example, patinas, distressing, rag rolling, shabby chic, stipple feathering, liming, crackle, grading, scumble, French polishing.
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K14: Problem solving techniques: diagnostics, root cause analysis, 6 thinking hats, DMAIC (Define, Measure, Analyse, Improve, Control), PDCA (Plan Do Check Act). Fault finding techniques: root cause analysis, 5 Whys’, fishbone, half-split.
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K15: Common furniture restoration faults, snags and issues and how to rectify them.
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K16: Basic Continuous Improvement (CI) techniques e.g. the 5S Kaizen approach.
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K17: Current digital collaboration and communication platforms.
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S1: Conduct assessment of furniture pieces to be restored to establish date or period, materials and finish used and repairs required.
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S2: Use appropriate project management tools and techniques to identify milestones, targets and deadlines.
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S3: Specify furniture restoration requirements for work to be completed.
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S4: Record information.
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S5: Build a complete and accurate picture of original techniques and materials used in producing furniture items to be restored.
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S6: Research information on furniture pieces to be restored and necessary equipment and techniques for restoration.
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S7: Agree furniture restoration work to be carried out with internal or external customers.
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S8: Present conditions and options reports to internal or external customers.
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S9: Prepare comprehensive reports on the furniture restoration work undertaken.
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S10: Provide customers with advice on mitigating further damage to restored pieces.
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S11: Comply with health and safety regulations and procedures.
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S12: Review and select techniques, procedures and methods to undertake furniture restoration tasks.
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S13: Ensure resources (whether physical, financial and or human) are used efficiently.
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S14: Set up, operate and monitor furniture restoration machinery, tools and equipment.
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S15: Maintain work area in a clean, tidy, organised state and free from hazards.
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S16: Carry out structural, surface and finishing repairs to furniture pieces to be restored.
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S17: Re-make and repair joints to furniture pieces to be restored.
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S18: Replace fixtures and fittings to furniture pieces to be restored.
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S19: Replicate and restore furniture components.
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S20: Remove, make, re-lay, and patch veneers to furniture pieces to be restored.
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S21: Re-upholster furniture pieces or components.
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S22: Store furniture restoration materials, tools, and equipment safely in the approved locations.
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S23: Prepare surfaces for finishes and apply finishes using effective techniques and appropriate tools for the kind of materials and type of surface on furniture pieces to be restored.
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S24: Create decorative effects to meet furniture restoration requirements.
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S25: Identify and report faults, snags and issues. Carry out rectification work where required, following a root cause analysis.
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S26: Apply fault-finding and problem-solving techniques to problems.
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S27: Carry out required maintenance responsibilities within acceptable timescales.
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S28: Apply continuous improvement techniques. Devise suggestions for improvement.
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S29: Use digital collaboration tools to meet with, share and collaborate with colleagues and customers.
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S30: Communicate (written and verbal) using appropriate digital tools and techniques.
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B1: Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work.
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B2: Focus and pay attention to detail.
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B3: Take personal responsibility for sustainable outcomes in how they carry out the duties of their role by reference to environmental good practice.
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B4: Take ownership of work.
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B5: Demonstrate patience, persistence and determination in completing their work.
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B6: Work well with others, demonstrating respect, professionalism and a commitment to equity, diversity and inclusion when working with internal and external stakeholders.
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B7: Demonstrate a flexible approach to the task, adapting to issues arising in an innovative way when appropriate.
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Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This document explains the requirements for end-point assessment (EPA) for the furniture restorer apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
Furniture restorer apprentices, their employers and training providers should read this document.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).
A full-time apprentice typically spends 36 months on-programme (this means in training before the gateway) working towards competence as a furniture restorer. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.
This EPA has 3 assessment methods.
The grades available for each assessment method are:
Assessment method 1 - knowledge test:
Assessment method 2 - observation:
Assessment method 3 - interview supported by a portfolio of evidence:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 36 months
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The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must compile a portfolio of evidence. |
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End-point assessment gateway
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The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the interview supported by a portfolio of evidence the apprentice must submit a portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
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End-point assessment - typically 3 months
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Grades available for each assessment method: Knowledge test
Observation
Interview supported by a portfolio of evidence
Overall EPA and apprenticeship can be graded:
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The EPAO should confirm the gateway requirements have been met and the EPA should start as quickly as possible.
The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.
The apprentice must meet the gateway requirements before starting their EPA.
These are:
Portfolio of evidence requirements:
The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.
Evidence sources may include:
This is not a definitive list; other evidence sources can be included.
The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.
The EPAO should not assess the portfolio of evidence directly as it underpins the interview . The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.
The apprentice must submit any policies and procedures as requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not have to be known before an apprentice starts the next one.
In the knowledge test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
The knowledge test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.
The test must be computer based.
The test will consist of 30 multiple-choice questions.
Multiple-choice questions must have four options, including one correct answer.
The apprentice must be given at least 14 days’ notice of the date and time of the test.
The apprentice must have 45 minutes to complete the test.
The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.
The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.
An independent assessor or marker employed by the EPAO must mark the test. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where the types of question support this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the test. The EPAO must ensure standardisation and moderation of tests with written answers.
The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The test could take place remotely if the appropriate technology and systems are in place to prevent malpractice.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO
should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The observation must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the observation.
The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give the apprentice 14 days' notice of the observation with questions.
The observation must take 3 hours.
The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The observation may be split into discrete sections held on the same working day.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.
The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.
The independent assessor should observe the following during the observation:
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions. Questioning can occur both during and after the observation.
The purpose of the questions is to assess or clarify underpinning knowledge and behaviours based on what the assessor has observed and to assist in determining whether the apprentice has reached pass or distinction criteria.
The time for questioning is included in the overall assessment time. The independent assessor must ask at least 5 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. The independent assessor must create their own questions in line with the EPAO’s training. Follow-up questions are allowed where clarification is required.
The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.
The independent assessor must make the grading decision. The independent assessor must assess the observation and responses to questions holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The apprentice may choose to end any assessment method early. The apprentice must be confident they have demonstrated competence against the assessment requirements for the assessment method. The independent assessor or EPAO must ensure the apprentice is fully aware of all assessment requirements. The independent assessor or EPAO cannot suggest or choose to end any assessment methods early (unless in an emergency). The EPAO is responsible for ensuring the apprentice understands the implications of ending an assessment early if they choose to do so. The independent assessor may suggest the assessment continues. The independent assessor must document the apprentice’s request to end any assessment early.
The observation must take place in the apprentice’s normal place of work for example, their employer’s premises or a customer’s premises. Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.
Questioning that occurs after the observation should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must produce the following materials to support the observation:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.
This assessment method is being used because:
The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the interview.
The purpose of the independent assessor's questions will be to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method.
The EPAO must give an apprentice 14 days' notice of the interview.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the interview.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 10 questions. The independent assessor must create their own questions in line with the EPAO’s training.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The apprentice may choose to end any assessment method early. The apprentice must be confident they have demonstrated competence against the assessment requirements for the assessment method. The independent assessor or EPAO must ensure the apprentice is fully aware of all assessment requirements. The independent assessor or EPAO cannot suggest or choose to end any assessment methods early (unless in an emergency). The EPAO is responsible for ensuring the apprentice understands the implications of ending an assessment early if they choose to do so. The independent assessor may suggest the assessment continues. The independent assessor must document the apprentice’s request to end any assessment early.
The interview must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.
The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The interview should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the interview supported by a portfolio of evidence:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
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Theme
KSBs
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Pass
Apprentices must demonstrate all the pass descriptors
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Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
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Preparation
S11 S12 B1 |
Works in line with health and safety regulations, policy and company procedures to ensure the working environment is safe for themselves and others. (S11, B1) Takes responsibility to review and select techniques, procedures and methods to complete work with minimal supervision within limits of authority, asking for help where needed. (S12)
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Explains the consequences on individuals of non-compliance with health and safety regulations and procedures. (S11, B1)
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Restoration
K7 S4 S13 S14 S15 S22 B4 |
Records information for work tasks accurately, legibly and in full. (S4) Ensures correct volumes of products or materials are used to reduce surplus waste (S13) Sets up and operates machinery tools and equipment to meet restoration specifications following safe systems of work. (S14, K7). Organises workspace for efficiency, effectiveness and safety by identifying and storing items used, maintains work area and sustains order. ( S15, S22) Takes responsibility for completing tasks within limits of authority without direction and asks for help when required. (B4)
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Explains the importance of undertaking pre-checks of operating tools and equipment in line with manufacturers’ and employer’s requirements. (K7, S14) |
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Joints and components
K8 K11 S17 S18 S19 B2 B5 |
Uses traditional methods to replicate and repair joints of furniture pieces restored to restoration specification. (K8, K11, S17)
Replace fixtures and fittings on components to the required restoration requirements (S18) Interprets restoration requirements to cut, sand, bore, drill, mould, saw and plane to replicate or restore components, applying focus and attention to detail (S19, K8, B2, B5) |
n/a |
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Finishing
K12 S16 S23 |
Applies practices and techniques to repair structural, surface and finishes to restoration specification. (S16, K12) Finishes products and components to restoration specification, including preparation, repairing any defects and applying finishes. (S23)
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Evaluates their use of particular practices and techniques used to repair structural, surface and finishes to restoration specification. (S16, K12)
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Theme
KSBs
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Pass
Apprentices must demonstrate all the pass descriptors
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Distinction
Apprentices must demonstrate all the pass descriptors and 4 out of 8 of the distinction descriptors
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Research and reporting
K3 K4 S1 S2 S3 S5 S6 S7 S8 S9 S10 |
Provides an example of assessing items to be restored to establish date or period, material and finish used and repairs required in order to produce a restoration, conditions and options report. (K3, S1, S3, S8) Outlines an example of carrying out research on pieces to be restored to identify the original techniques and materials used. (S5) Describes an example of providing the customer with an impartial and balanced restoration condition and options report to agree work to be completed. (K4, S2, S6, S7, S9) Outlines an example of providing customers with aftercare instructions and recommendations for future use and handling of restored pieces. (S10) |
Evaluates the importance of remaining impartial and how to present balanced opinions and objective conclusions. (K4, S6, S7) Analyses different types of research methods and evaluates the effectiveness of those selected. (S5)
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Restoration
S20 S21 B3 |
Explains how they have used traditional methods to remove, make, re-lay and patch veneers of furniture pieces restored, prioritising practices in their work that contribute to minimising waste in restoration. (S20, B3) Explains how they have used traditional methods to re-upholster furniture pieces or components restored. (S21)
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Explains when and how to retain original foundation work for furniture pieces or components to be restored. (S20, S21) |
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Finishing
S24 |
Describes techniques used to re-create different decorative effects on restored furniture. (S24)
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n/a |
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Problem Solving & faults
S25 S26 B7 |
Provides an example of identifying faults, snags and issues quickly and carrying out rectification work to resolve in pieces of furniture resolved. (S25) Describes how they apply fault-finding and problem-solving techniques to diagnose and resolve or escalate problems or issues in line with procedures. (S26, B7) |
Evaluates the value of specific fault-finding and problem-solving techniques for different issues. (S26, B7) |
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Maintenance
S27 S28 B6 |
Outlines how they have maintained furniture restoration machinery, tools and equipment within limits of responsibility, for example pre-start checks to organisation schedules. (S27) Describes how they apply continuous improvement techniques and devised suggestions for improvement for the benefit of the organisation, customer or work process, including how to work with stakeholders, demonstrating respect and professionalism. (S28, B6) |
Evaluates the value of specific continuous improvement techniques for different issues. (S28) |
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Marketing
S29 S30 |
Describes the use of a range of digital technologies to meet with, share and collaborate with colleagues and customers. (S29) Explains the importance of providing verbal and non-verbal information for tasks and how to ensure that meets the needs of the audience and supports commitment to team working. (S30)
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Evaluates the different communication methods they use and how they decide which method is appropriate (S30)
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| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 17 |
| Pass | 18 | 23 |
| Distinction | 24 | 30 |
Performance in the EPA determines the overall grade of:
An independent assessor must individually grade the observation and interview supported by a portfolio of evidence in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one assessment method or more, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall EPA merit, the apprentice must achieve at least a pass in the observation or interview and a distinction in the knowledge test and observation or interview. To achieve an overall EPA distinction, the apprentice must achieve at least a pass in the knowledge test and distinctions in the observation and interview.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Knowledge test | Observation | Interview supported by a portfolio of evidence | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Pass | Pass | Pass | Pass |
| Distinction | Pass | Pass | Pass |
| Pass | Distinction | Pass | Pass |
| Pass | Pass | Distinction | Pass |
| Distinction | Distinction | Pass | Merit |
| Distinction | Pass | Distinction | Merit |
| Pass | Distinction | Distinction | Distinction |
| Distinction | Distinction | Distinction | Distinction |
If the apprentice fails one or more assessment methods they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 1 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section:
The EPAO must also:
Affordability of the EPA will be aided by using at least some of the following:
This apprenticeship is not aligned to professional recognition.
| Knowledge | Assessment methods |
|---|---|
|
K1
Historical techniques and materials for furniture production still in use today. Back to Grading |
Knowledge test |
|
K2
Common project management methods and tools. Back to Grading |
Knowledge test |
|
K3
Types of furniture restoration report, including the range of formats, scope, purpose and goals. Back to Grading |
Interview supported by a portfolio of evidence |
|
K4
The importance of remaining impartial and how to present balanced opinions and conclusions which are objective and without bias. Back to Grading |
Interview supported by a portfolio of evidence |
|
K5
Types of furniture care instructions commonly provided. Back to Grading |
Knowledge test |
|
K6
Health, safety and environmental management and risk assessment including Control of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health and Safety at Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), REACH Enforcement Regulations 2008 and manual handling. Back to Grading |
Knowledge test |
|
K7
Tools and materials used for furniture restoration. Back to Grading |
Observation |
|
K8
Traditional methods used to restore furniture pieces. Back to Grading |
Observation |
|
K9
Glues – types, properties, preparation, uses and application. Back to Grading |
Knowledge test |
|
K10
Furniture assembly techniques including cramps and cramping techniques. Back to Grading |
Knowledge test |
|
K11
Joints used in furniture restoration. Back to Grading |
Observation |
|
K12
Basic furniture finishing techniques. Back to Grading |
Observation |
|
K13
Techniques used to create different decorative effects. For example, patinas, distressing, rag rolling, shabby chic, stipple feathering, liming, crackle, grading, scumble, French polishing. Back to Grading |
Knowledge test |
|
K14
Problem solving techniques: diagnostics, root cause analysis, 6 thinking hats, DMAIC (Define, Measure, Analyse, Improve, Control), PDCA (Plan Do Check Act). Fault finding techniques: root cause analysis, 5 Whys’, fishbone, half-split. Back to Grading |
Knowledge test |
|
K15
Common furniture restoration faults, snags and issues and how to rectify them. Back to Grading |
Knowledge test |
|
K16
Basic Continuous Improvement (CI) techniques e.g. the 5S Kaizen approach. Back to Grading |
Knowledge test |
|
K17
Current digital collaboration and communication platforms. Back to Grading |
Knowledge test |
| Skill | Assessment methods |
|---|---|
|
S1
Conduct assessment of furniture pieces to be restored to establish date or period, materials and finish used and repairs required. Back to Grading |
Interview supported by a portfolio of evidence |
|
S2
Use appropriate project management tools and techniques to identify milestones, targets and deadlines. Back to Grading |
Interview supported by a portfolio of evidence |
|
S3
Specify furniture restoration requirements for work to be completed. Back to Grading |
Interview supported by a portfolio of evidence |
|
S4
Record information. Back to Grading |
Observation |
|
S5
Build a complete and accurate picture of original techniques and materials used in producing furniture items to be restored. Back to Grading |
Interview supported by a portfolio of evidence |
|
S6
Research information on furniture pieces to be restored and necessary equipment and techniques for restoration. Back to Grading |
Interview supported by a portfolio of evidence |
|
S7
Agree furniture restoration work to be carried out with internal or external customers. Back to Grading |
Interview supported by a portfolio of evidence |
|
S8
Present conditions and options reports to internal or external customers. Back to Grading |
Interview supported by a portfolio of evidence |
|
S9
Prepare comprehensive reports on the furniture restoration work undertaken. Back to Grading |
Interview supported by a portfolio of evidence |
|
S10
Provide customers with advice on mitigating further damage to restored pieces. Back to Grading |
Interview supported by a portfolio of evidence |
|
S11
Comply with health and safety regulations and procedures. Back to Grading |
Observation |
|
S12
Review and select techniques, procedures and methods to undertake furniture restoration tasks. Back to Grading |
Observation |
|
S13
Ensure resources (whether physical, financial and or human) are used efficiently. Back to Grading |
Observation |
|
S14
Set up, operate and monitor furniture restoration machinery, tools and equipment. Back to Grading |
Observation |
|
S15
Maintain work area in a clean, tidy, organised state and free from hazards. Back to Grading |
Observation |
|
S16
Carry out structural, surface and finishing repairs to furniture pieces to be restored. Back to Grading |
Observation |
|
S17
Re-make and repair joints to furniture pieces to be restored. Back to Grading |
Observation |
|
S18
Replace fixtures and fittings to furniture pieces to be restored. Back to Grading |
Observation |
|
S19
Replicate and restore furniture components. Back to Grading |
Observation |
|
S20
Remove, make, re-lay, and patch veneers to furniture pieces to be restored. Back to Grading |
Interview supported by a portfolio of evidence |
|
S21
Re-upholster furniture pieces or components. Back to Grading |
Interview supported by a portfolio of evidence |
|
S22
Store furniture restoration materials, tools, and equipment safely in the approved locations. Back to Grading |
Observation |
|
S23
Prepare surfaces for finishes and apply finishes using effective techniques and appropriate tools for the kind of materials and type of surface on furniture pieces to be restored. Back to Grading |
Observation |
|
S24
Create decorative effects to meet furniture restoration requirements. Back to Grading |
Interview supported by a portfolio of evidence |
|
S25
Identify and report faults, snags and issues. Carry out rectification work where required, following a root cause analysis. Back to Grading |
Interview supported by a portfolio of evidence |
|
S26
Apply fault-finding and problem-solving techniques to problems. Back to Grading |
Interview supported by a portfolio of evidence |
|
S27
Carry out required maintenance responsibilities within acceptable timescales. Back to Grading |
Interview supported by a portfolio of evidence |
|
S28
Apply continuous improvement techniques. Devise suggestions for improvement. Back to Grading |
Interview supported by a portfolio of evidence |
|
S29
Use digital collaboration tools to meet with, share and collaborate with colleagues and customers. Back to Grading |
Interview supported by a portfolio of evidence |
|
S30
Communicate (written and verbal) using appropriate digital tools and techniques. Back to Grading |
Interview supported by a portfolio of evidence |
| Behaviour | Assessment methods |
|---|---|
|
B1
Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work. Back to Grading |
Observation |
|
B2
Focus and pay attention to detail. Back to Grading |
Observation |
|
B3
Take personal responsibility for sustainable outcomes in how they carry out the duties of their role by reference to environmental good practice. Back to Grading |
Interview supported by a portfolio of evidence |
|
B4
Take ownership of work. Back to Grading |
Observation |
|
B5
Demonstrate patience, persistence and determination in completing their work. Back to Grading |
Observation |
|
B6
Work well with others, demonstrating respect, professionalism and a commitment to equity, diversity and inclusion when working with internal and external stakeholders. Back to Grading |
Interview supported by a portfolio of evidence |
|
B7
Demonstrate a flexible approach to the task, adapting to issues arising in an innovative way when appropriate. Back to Grading |
Interview supported by a portfolio of evidence |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Preparation
S11 S12 B1 |
None |
Comply with health and safety regulations and procedures. (S11) Review and select techniques, procedures and methods to undertake furniture restoration tasks. (S12) |
Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work. (B1) |
|
Restoration
K7 S4 S13 S14 S15 S22 B4 |
Tools and materials used for furniture restoration. (K7) |
Record information. (S4) Ensure resources (whether physical, financial and or human) are used efficiently. (S13) Set up, operate and monitor furniture restoration machinery, tools and equipment. (S14) Maintain work area in a clean, tidy, organised state and free from hazards. (S15) Store furniture restoration materials, tools, and equipment safely in the approved locations. (S22) |
Take ownership of work. (B4) |
|
Joints and components
K8 K11 S17 S18 S19 B2 B5 |
Traditional methods used to restore furniture pieces. (K8) Joints used in furniture restoration. (K11) |
Re-make and repair joints to furniture pieces to be restored. (S17) Replace fixtures and fittings to furniture pieces to be restored. (S18) Replicate and restore furniture components. (S19) |
Focus and pay attention to detail. (B2) Demonstrate patience, persistence and determination in completing their work. (B5) |
|
Finishing
K12 S16 S23 |
Basic furniture finishing techniques. (K12) |
Carry out structural, surface and finishing repairs to furniture pieces to be restored. (S16) Prepare surfaces for finishes and apply finishes using effective techniques and appropriate tools for the kind of materials and type of surface on furniture pieces to be restored. (S23) |
None |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
Research and reporting
K3 K4 S1 S2 S3 S5 S6 S7 S8 S9 S10 |
Types of furniture restoration report, including the range of formats, scope, purpose and goals. (K3) The importance of remaining impartial and how to present balanced opinions and conclusions which are objective and without bias. (K4) |
Conduct assessment of furniture pieces to be restored to establish date or period, materials and finish used and repairs required. (S1) Use appropriate project management tools and techniques to identify milestones, targets and deadlines. (S2) Specify furniture restoration requirements for work to be completed. (S3) Build a complete and accurate picture of original techniques and materials used in producing furniture items to be restored. (S5) Research information on furniture pieces to be restored and necessary equipment and techniques for restoration. (S6) Agree furniture restoration work to be carried out with internal or external customers. (S7) Present conditions and options reports to internal or external customers. (S8) Prepare comprehensive reports on the furniture restoration work undertaken. (S9) Provide customers with advice on mitigating further damage to restored pieces. (S10) |
None |
|
Restoration
S20 S21 B3 |
None |
Remove, make, re-lay, and patch veneers to furniture pieces to be restored. (S20) Re-upholster furniture pieces or components. (S21) |
Take personal responsibility for sustainable outcomes in how they carry out the duties of their role by reference to environmental good practice. (B3) |
|
Finishing
S24 |
None |
Create decorative effects to meet furniture restoration requirements. (S24) |
None |
|
Problem Solving & faults
S25 S26 B7 |
None |
Identify and report faults, snags and issues. Carry out rectification work where required, following a root cause analysis. (S25) Apply fault-finding and problem-solving techniques to problems. (S26) |
Demonstrate a flexible approach to the task, adapting to issues arising in an innovative way when appropriate. (B7) |
|
Maintenance
S27 S28 B6 |
None |
Carry out required maintenance responsibilities within acceptable timescales. (S27) Apply continuous improvement techniques. Devise suggestions for improvement. (S28) |
Work well with others, demonstrating respect, professionalism and a commitment to equity, diversity and inclusion when working with internal and external stakeholders. (B6) |
|
Marketing
S29 S30 |
None |
Use digital collaboration tools to meet with, share and collaborate with colleagues and customers. (S29) Communicate (written and verbal) using appropriate digital tools and techniques. (S30) |
None |
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.0 | Approved for delivery | Not set | Not set | Not set |
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