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Overview of the role

Groom a range of dog breeds and coat types.

Institute for Apprenticeships and Technical Education logo

Dog groomer

Details of standard

Occupation summary

This occupation is found in a wide range of pet animal care settings within the animal care sector. The dog groomer will work in a range of environments from departments within large retail pet stores/ garden centres through to independent salons. They will work for day care providers, rescue centres and kennels. There are over 200 recognised Kennel Club dog breeds in addition to hundreds of mixed breeds. Increased popularity of crosses in recent years, combined with the wide range of coat types leads to significant variation in grooming requirements and increased customer demand. The dog groomer will have knowledge and experience of different dog breeds, coat type and health conditions. They will adapt to the needs of the individual dog, for example, life stage, presence of parasites, behaviour.

The broad purpose of the occupation is to complete an end to end maintenance groom on a range of dog breeds and coat types. Grooms include assessing the health, bathing, drying, brushing and trimming a diverse range of dogs. The dog groomer will take into account dogs with wire, wool, smooth, double, silky coats and those with a combination coat. Dog groomers will use their breed knowledge to produce a grooming plan and select appropriate techniques to handle, bath, dry, brush and trim. Nail trimming will also be carried out. A dog groomer will have responsibility for meeting the dog’s welfare needs during grooming. They will recognise signs and symptoms of ill health including those relating to skin, coat condition and hereditary diseases. They will also identify potential causes and indicators of stress during the groom. They will adapt their approach and handling techniques. They select equipment and products to meet the needs of the specific dog. The dog groomer will understand canine behaviour. The dog groomer will provide customer service from the point of drop off through to collection. They will gather information from the client to support the grooming process and provide maintenance advice to the owner following the groom. For example, frequency of brushing to maintain good coat condition or brush type.

In their daily work, an employee in this occupation will interact with dog grooming stylists, salon managers and customers. They may work with veterinary professionals, service and product suppliers and manufacturers. They may liaise with other animal care professionals and industry bodies too. Dog groomers may work under the supervision of a stylist or salon manager. They may work as part of a larger team. They will share technical knowledge with peers and will support newly appointed dog groomers or volunteers.

An employee in this occupation will be responsible for scheduling, planning the completing the groom and providing a professional service at all times. They will maintain a professional and safe working environment in line with legislation and company policies. They will work autonomously, planning and carrying out the end-to-end groom. They will report and maintain necessary records in relation to the dog, its welfare, and the maintenance of relevant equipment. They will escalate issues to senior staff or customers where appropriate. They will be responsible for handling and storing equipment in accordance with company policy/ safety requirements. They will ensure that equipment is sterilised appropriately, and that cleanliness and bio security are maintained. They will be dispose of waste materials in line with regulatory requirements. A dog groomer will have responsibility for handling confidential data and payments for dog grooming services provided and dealing with standard customer queries. They will adhere to legal requirements. This will include the Animal Welfare Act 2006, Vet Surgeons Act 1966, and Dangerous Dogs Act 1991. They will also comply with Reporting of Injuries, Diseases and Dangerous Occurrences Regulations and comply with General Data Protection Regulations 2018.

Typical job titles include:

Assistant dog groomer Assistant stylist Dog groomer Dog grooming technician Spa assistant stylist


Occupation duties

Duty

KSBs

Duty 1 Collaborate with customers. Gather information on the owners’ requirements, dog’s welfare needs and grooming history. Take into account coat type, length and condition (i.e. wool, wool mix, wire, silk, smooth, double and combination coats). Manage expectations of the groom in terms of the appearance, duration and cost. Identify and agree the outcome. Record the requirements in line with salon procedures.

K1 K2 K3 K5 K7 K8 K9 K10 K13 K15 K16 K22 K23 K24 K25 K26 K27

S1 S2 S6 S9 S15 S16

B2 B3 B5

Duty 2 Assess dog for signs of abnormal health and behavioural/ stress indicators. Take into account, breed, size, life stage, coat type and condition, pre-existing health conditions, medication, known temperament and behavioural observations. Use this information and additional findings obtained during the grooming process to develop the grooming plan. Adapt the plan, taking into account the individual dog requirements and continue to consider overall suitability for groom.

K4 K5 K7 K10 K15 K16 K23

S1 S2 S3 S5 S6 S13 S14

B1 B2 B3

Duty 3 Handle, restrain and move dogs in accordance with the needs of the dog. For example, breed, size, age, pre-existing conditions, behaviour. Use safe manual handling techniques. Select and use suitable equipment to maintain the health, safety and welfare of the dog and groomer. Adapt the approach taken should conditions change.

K1 K2 K3 K4 K6 K7 K8 K11 K17

S2 S5 S6 S7 S11

B1 B2 B3

Duty 4 Select grooming products according to dog needs and workplace. Take into account known allergies and sensitivities, anti-parasitic and anti-bacterial properties, fragrance and suitability to enhance the coat. Dilute and prepare the products in line with manufacturer guidelines.

K4 K7 K9 K11 K12 K13

S1 S6 S8

B1 B2

Duty 5 Bathing dogs. Adapt techniques for different skull shapes, ear shapes and the breed. Select equipment and products relevant to the needs of the dog. Take account of skin and coat condition and presence of parasites. Establish and maintain suitable water temperature and pressure. Ensure that products are applied in line with manufacturer guidelines. Modify approach where needed.

K4 K6 K7 K11 K12 K13

S1 S2 S5 S8

B1 B2

Duty 6 Select equipment and apply drying techniques taking account of the coat type, breed, and the dogs’ grooming plan. Adapt approach to suit the dog and its behaviour.

K4 K6 K7 K9 K11 K12

S1 S5 S6 S8 S10

B1 B2

Duty 7 Assess nail length and use correct techniques to trim to optimum length. Avoid damage to the quick and take account of the angle of cut according to the dog, breed and exercise requirements.

K4 K7 K9 K16

S1 S2 S6 S11

B1 B2

Duty 8 Carry out maintenance trims, safely using scissors and clippers. Safely manipulate limbs and feet during trimming of the feet and pads. Modify handling techniques according to dog temperament, breed, life stage and any relevant health issues.

K1 K2 K4 K6 K7 K9 K15

S2 S5 S6 S12

B1 B2

Duty 9 Recognise when to terminate a groom when it is in the welfare interest of the dog, groomer, other dogs and colleagues in the salon. Monitor the dogs’ behaviour and welfare and adapt techniques, methods and equipment to maximise the dogs’ welfare.

K1 K2 K3 K5 K6 K7 K8 K10 K11 K15 K16 K22

S1 S2 S3 S4 S5 S13 S14

B1 B2 B3 B4

Duty 10 Use correct manual handling techniques to transfer and move the dog to the holding area. Brief colleagues on the dog’s current state and highlight any pertinent information.

K1 K2 K3 K6 K8 K11 K17 K22 K23

S1 S2 S5 S6 S7

B1 B2 B3 B4

Duty 11 Maintain cleanliness and biosecurity of the work environment, including the correct maintenance, storage and sterilisation of equipment. Dispose of waste materials in line with regulatory requirements. Report maintenance requirements in line with workplace procedures.

K3 K11 K14 K18 K20

S8 S9 S17 S18

B1 B3

Duty 12 Transfer dog to client, update records, take payment, provide generic coat maintenance and product advice and feedback specific to the groom. Handle complaints and address straightforward problems in accordance with workplace processes.

K10 K13 K22 K23 K24 K25 K26 K27

S4 S15 S16

B1

Duty 13 Deal with customer enquiries. Assimilate information (face to face, telephone, social media). Schedule bookings taking into consideration the availability of resources. Take account of grooming requirements applicable to the dog, breed, health conditions and life stage.

K13 K22 K23 K24 K26 K27

S15 S16

B1 B5

Duty 14 Maintain working relationships and communicate effectively with internal and external stakeholders. Share technical knowledge with peers and/ or support newly appointed dog groomers or volunteers. Comply with relevant data protection regulations.

K18 K19 K21 K22 K23 K24 K26 K27

S15 S16

B1 B3 B4 B5

Duty 15 Respond to canine first aid situations and carry out appropriate actions. Report to owner and seek veterinary attention and escalate where required.

K1 K2 K3 K5 K6 K10 K16 K20

S3 S4 S14

B1 B2 B3

Duty 16 Support business objectives by achieving Key Performance Indicators, customer service targets and feed into continuous improvement.

K18 K19 K21 K22 K23 K24 K25 K26 K27

S16 S17

B1 B4 B6


KSBs

Knowledge

K1: The 5 welfare needs of animals: a. its need for a suitable environment b. its need for a suitable diet (and water) c. its need to exhibit normal behaviour patterns d. any need to be housed with, or apart from, other animals in appropriate social groupings e. its need to be protected from fear, pain, suffering, injury and disease Back to Duty

K2: The legal responsibilities a dog groomer has for the welfare, handling, and management of dogs, for example under the Veterinary Surgeons Act and the Dangerous Dogs Act Back to Duty

K3: The responsibilities a dog groomer has in relation to health and safety at work under regulations such as the Control of Substances Hazardous to Health (COSHH), Manual Handling Operations Regulations, RIDDOR and the Health and Safety at Work Act Back to Duty

K4: Dog anatomy and physiology including variations within breeds, coat types, skull shapes and anatomical extremes Back to Duty

K5: Signs of good and poor health including those related to skin and coat conditions, parasites, disorders and zoonotic and non-zoonotic diseases and infections, and when abnormal health may require veterinary attention Back to Duty

K6: Behavioural change indicators, including signs of relaxation, fear, aggression and stress in dogs Back to Duty

K7: Requirements for planning a groom and factors that would influence any modifications Back to Duty

K8: Dog handling and manipulation techniques, equipment, and grooming processes relevant to the dog’s temperament, life-stage, lifestyle, breed and age Back to Duty

K9: Dog grooming equipment and it’s use according to breed, coat type, age and anatomical features including brachycephalic Back to Duty

K10: Circumstances that could lead to a groom termination for example dog illness, dog behaviour, zoonotic infections and actions that should be taken Back to Duty

K11: Bathing routine including setting correct water temperatures, safe lifting, application and rinsing of grooming products Back to Duty

K12: Dog bathing and drying equipment and it’s use according to breed, coat type, age and anatomical features of the dog including brachycephalic Back to Duty

K13: Dog grooming products, including medicated products, their use, storage, and dilution rates Back to Duty

K14: Use of cleaning, disinfecting and sterilising products within the workspace and disposal of waste Back to Duty

K15: Coat trimming techniques, and the reasons for trimming or not trimming certain areas Back to Duty

K16: Nail formation and growth, nail trimming techniques, and actions to be taken if bleeding occurs Back to Duty

K17: Principles of holding and working areas and environmental requirements according to breed, size and age Back to Duty

K18: Principles of equipment storage and routine maintenance including reporting of equipment maintenance requirements Back to Duty

K19: Variety of workplaces and workplace structures within which dog groomers operate, and the range of stakeholders they may interact with Back to Duty

K20: Canine first aid Back to Duty

K21: Principles for sharing technical knowledge with peers such as newly appointed colleagues and volunteers Back to Duty

K22: Communication techniques and how to adapt these for different audiences including delivering difficult customer conversations and dealing with customer complaints Back to Duty

K23: The importance of gathering and reporting accurate and complete information relating to all aspects of the groom, including the health and temperament of the dog Back to Duty

K24: Methods for collecting, recording and relaying relevant information to others Back to Duty

K25: Payment processes for example cash, card, and electronic Back to Duty

K26: The importance of customer service, and personal performance, and the impact this has on business success Back to Duty

K27: The principles, communication skills, and behaviours of promoting and selling products, services, and treatments; the sales cycle and retail and trade legislation Back to Duty

Skills

S1: Develop a dog grooming plan to meet the individual requirements of the dog and owner Back to Duty

S2: Carry out a dog grooming plan to meet the individual requirements of the dog and modify as required throughout the groom Back to Duty

S3: Identify normal signs of good and bad health including poor skin condition and external parasites Back to Duty

S4: Identify when to report abnormal signs of health and advise the customer when abnormal health may require veterinary attention Back to Duty

S5: Recognise and adapt to behavioural change indicators and signs of relaxation, fear, aggression and stress in dogs Back to Duty

S6: Handle and move dogs, adapting own behaviour to meet the needs of the dog Back to Duty

S7: Identify and use relevant dog restraint equipment to move and handle the dog according to temperament, age, breed, and size, and in line with manual handling and lifting procedures Back to Duty

S8: Bathe a dog using procedures which account for breed, coat type and anatomical features, including selecting, preparing and using products according to coat type Back to Duty

S9: Store grooming and bathing products, including medicated shampoo, in accordance with COSHH regulations Back to Duty

S10: Dry a dog selecting and using equipment, methods and products which account for coat type, breed, and anatomical features Back to Duty

S11: Handle the dog and use nail clippers and/or scissors to trim dog’s nails. Back to Duty

S12: Select, handle, and use coat trimming equipment Back to Duty

S13: Identify factors that require the groom to be terminated early, such as illness, zoonotic infections, behaviour, stress Back to Duty

S14: Identify and escalate health and safety, and animal welfare concerns Back to Duty

S15: Maintain dog records Back to Duty

S16: Communicate with colleagues, customers, and stakeholders and use terminology suitable to audience Back to Duty

S17: Clean, maintain, store and sterilise products and equipment Back to Duty

S18: Clean and disinfect the work area and dispose of waste in accordance with COSHH regulations Back to Duty

Behaviours

B1: Takes ownership of work Back to Duty

B2: Welfare focussed to show respect and empathy for dogs in their care Back to Duty

B3: Puts safety first for themselves and others Back to Duty

B4: Team focussed and works effectively with others to meet work goals Back to Duty

B5: Respectful of others Back to Duty

B6: Committed to personal learning and development Back to Duty


Qualifications

English & Maths

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.


Additional details

Occupational Level:

2

Duration (months):

12

Review

This apprenticeship standard will be reviewed after three years

Status: Approved for delivery
Level: 2
Reference: ST0943
Version: 1.0
Date updated: 01/09/2021
Approved for delivery: 1 September 2021
Route: Agriculture, environmental and animal care
Minimum duration to gateway: 12 months
Typical EPA period: 3 months
Maximum funding: £5000
Trailblazer contact (for apprenticeship standard content and trailblazer membership queries only): DTrailblazer@petsathome.co.uk
Employers involved in creating the standard: Best Friends Academy City & Guilds Clipping Good Time Debonair Dogs Dog Works Caunton Four Paws Groomers 73 Haddon Training Ltd Happy Tails Heavenlyz Ipet Network KD Grooming Studio KEITS LANTRA Lite Ltd Love Dog Grooming Loz4Poodles National Pet College Pearson Pearson Pet Grooming School Pet Industry Federation Pets at Home Pretty Paws Reaseheath College RSPCA Seren Skills Summit Groomer Training Group Tails of St Leonards The Brisltes Dog Grooming The College of Animal Welfare The Groom Room at Pets at Home The Groomers Soptlight Total People Trendy Pooches Ultimutt Grooming VetSkill Woof it's the dogs
LARS Code: 656
EQA Provider: Ofqual

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