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Overview of the role

Giving basic advice to financial services organisations on the legal and regulatory rules they must follow - such as those about data security or preventing money laundering

Compliance and risk officer

Reference Number: ST0362

Details of standard

Role / Occupation

Compliance/Risk Officer

Occupational Profile:

All financial services organisations have to meet a wide range of compliance and risk requirements set out in legislation e.g. data security, or required by regulators e.g. financial crime, operational risk. To meet these requirements many organisations will have dedicated Risk and/or Compliance departments that are experts in the relevant legislation/regulator requirements. They provide proactive support and guidance to the business areas to ensure that the organisation meets this wide range of requirements, balanced against achieving appropriate customer outcomes. In some organisations, this expertise may be embedded in the business areas themselves.

Typical job titles:

Typical job titles: Compliance officer and Risk officer

Role Profile

Within the Risk/Compliance function of a specific organisation, the role of the Compliance/Risk Officer is likely to include providing relatively straightforward support and advice to the business on their specific area(s) of expertise e.g. financial crime, training and competence, fraud; working with the business on specific problems that emerge; analysing data, maintaining records and producing reports; working on reviews/audits to check that policies are being correctly applied. The role will require sound ethical standards, together with good communication and influencing skills as there can be differences of opinion between the business and the Risk/Compliance function on the appropriate action to take. Sound underpinning knowledge of risk and compliance frameworks, policies and procedures will be required. The role may cover compliance or risk functions or be a blend of both depending on the organisation.

Entry requirements

Individual employers will set the selection criteria for their Apprenticeships. It is recommended that employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative.

Requirements: Core Knowledge, Skills and Behaviours


What is required

Risk and Compliance Framework

Broad understanding of the Financial Services legal and regulatory framework, the role of the different regulators (if appropriate), the implications of non-compliance for the organisation.

Risk and Compliance policies / procedures

Sound understanding of the specific risk/compliance requirements for their role e.g. operational risk, financial crime, know your customer, training & competence, approved persons, conduct risk, complaints, data security. This should include both the actual legal/regulatory requirements eg Financial Conduct Authority (FCA) Handbook and the policies/procedures used by the organisation to implement these requirements.

Industry and company understanding

Understands the role their organisation plays in Financial Services, the business they work in, the products and services offered to customers, the organisation’s approach to delivering fair customer outcomes, its ‘Values’, professional standards, and where their role fits in the business. Understands the function of the different areas of the organisation they need to work with in their role. Basic understanding of the impact the external environment has on Financial Services and relevant best practice.

Systems and Processes

Understands the systems, tools and processes used in the role, together with the standards to be met, including IT tools.


What is required

Delivering Services

Uses a wide range of company systems and processes to deliver services to

customers/colleagues. This may include advice to customers/colleagues based on regulatory requirements and organisation policies; working with suppliers on data security; internal reviews / audits and follow up; ensuring accurate records e.g. approved persons; supporting formal committees. Proactively meets challenging individual and team performance measures in line with company policy, Values, standards and regulatory requirements. Plans and organises their work, focusing on priorities, to meet commitments / KPIs, including regulator deadlines. Escalates when required.

Analysis and Problem solving

Analyses relatively straightforward risk/compliance problems, investigating issues e.g. fraudulent transactions, and recommending solutions. Works with data, analysing and producing required reports / management information for internal and/or external e.g. FCA use. Able to read and interpret reports, summarising required information.

Communicating & Influencing

Writes clear and concise reports / recommendations in a way that is meaningful to the recipient.

Deals effectively with customers/colleagues, using sound interpersonal skills and communicating 

well through a range of media using appropriate language e.g. phone, face to face, email. Listens actively to understand needs and adapts their style to the recipient. Influences others to ensure compliance/risk requirements are met, when appropriate.


Builds/maintains strong working relationships with customers/colleagues/suppliers as appropriate.  

Consistently supports colleagues at all levels and collaborates to achieve results. Aware of own role in the team and impact on others.

Continuous improvement


Identifies opportunities to improve performance and service delivered. Takes ownership of specific changes that impact their role.

Personal Development


Keeps up to date with relevant legal/regulatory changes. Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager.



What is required

Honesty & Integrity

Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing.

Maintains appropriate confidentiality at all times.


Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.


Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.


The length of this apprenticeship is expected to be typically 15 - 18 months.

Link to professional registration and progression

This standard allows the apprentice to apply for professional membership of the appropriate professional body, depending on which qualification is taken.

On completion of this apprenticeship, the apprentice will be fully competent in the role and can continue to develop their career within the organisation through a range of possible pathways, either remaining in the compliance/risk area or other areas of the business.


This is a Level 3 apprenticeship.


International Compliance Association

Cert in Anti Money Laundering; Cert in Compliance; Cert in Financial Crime Prevention; Specialist Cert in Money Laundering Risk; Specialist Cert in Trade Based Money Laundering; Specialist Cert in Corporate Governance; Specialist Cert in Managing Sanctions Risk; Specialist Certificate in Conduct Risk; Advanced Cert in Compliance.

Chartered Institute of Securities & Investment

Combating Financial Crime; Global Financial Compliance; Risk in Financial Services; Managing Cyber Security

The London Institute of Banking & Finance

UK Financial Regulation; Financial Services, Regulation and Ethics; Certificate in Business Banking and Conduct; ( The LIBF qualifications “Award in Customer Complaints handling” and “Cert in Regulated Complaints Handling” are withdrawn – existing apprentices must have taken their exams by 1.5.2019).  Certificate in Retail and Digital Banking (CertRDB). (This qualification replaces the LIBF Certificate in Retail Banking & Conduct (CertRBCB). All new apprentices should take CertRDB. Any existing apprentices part way through their studies may complete CertRBCB.

Chartered Banker Institute

Cert in Complaint Handling

Chartered Insurance Institute

Certificate in Financial Services, Certificate in Insurance

Chartered Institute of Credit Management

Diploma in Credit Management; CSA Diploma, Working in Debt Collection

Institute of Risk Management

International Certificate in Risk Management

Review date

After 3 years or when significant change is required.

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Status: Approved for delivery
Level: 3
Reference: ST0362
Version: 1.0
Approved for delivery: 19 September 2016
Route: Legal, finance and accounting
Typical duration to gateway : 15 months (this does not include EPA period)
Maximum funding: £9000
Trailblazer contact(s): kathrynmarshall@halifax.co.uk
Employers involved in creating the standard: Lloyds Bank, HSBC, Barclays, Santander, TSB, Skipton Building Society, Canada Life, Geoban, Sense, Aon Hewitt, Leeds Building Society, Nationwide, Cabot Financial, Lowell Group

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