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Commercial laundry operative

This not the latest approved version of this apprenticeship. View the latest version

This apprenticeship is in revision

Key information

  1. Status: In development
  2. Ticked Proposal approved
    Ticked Occupational standard approved
    Ticked End-point assessment plan approved
  3. Reference: ST0604
  4. Level: 2
  5. Minimum duration to gateway: 12 months
  6. Typical EPA period: 3 months
  7. Route: Engineering and manufacturing
  8. Date updated: 07/07/2022
  9. Lars code: 296
  10. EQA provider: Ofqual
  11. Example progression routes:
  12. Review:

    After 3 years

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Details of the occupational standard

Occupation summary

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This occupation is found in the commercial laundry service industry. 

Commercial laundries provide laundry services and often product rental to a wide range of sectors in the UK. This includes workwear for manufacturing, industrial, food, transport and pharmaceutical sectors, and linen for hospitality, catering, hotel, hospital, and care sectors. 

The broad purpose of the occupation is to complete commercial laundry processes in line with product and customer requirements. This involves classifying incoming textile products for laundry process, completing cleaning processes, drying and finishing products, and preparing them for customers. The industry increasing uses a high level of technology, which operatives use. They also contribute to quality assurance and maintaining the workplace environment.

In their daily work, they interact with other commercial laundry operatives, team leaders and managers. They will also have contact with colleagues from other business functions such as transport and maintenance. They typically report to a shift manager, team leader, or supervisor.

 They are responsible for meeting work schedules. They must work to quality, health and safety, and environment regulations and procedures.  

They work as part of a team, under supervision.

Typical job titles include:

Garment cleaner General laundry operative Laundry operative Production operative

Occupation duties

Duty

KSBs

Duty 1 Process incoming textile products for example, workwear, table cloths, sheets, and towels. Classify textile products for appropriate laundry process.

K2 K3 K4 K6 K7 K8 K16 K21 K23 K24 K25 K26

S1 S2 S3 S4 S6 S7 S8 S9 S10 S15 S16 S18

B1 B3 B4 B5 B6 B7

Duty 2 Complete textile products cleaning processes following standard operating procedures (SOPs) using equipment for example, batch washing machines and presses steamers.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K11 K12 K13 K14 K15 K16 K17 K18 K21 K23 K24 K25 K26

S1 S2 S3 S4 S5 S6 S7 S9 S10 S15 S16 S18

B1 B2 B3 B4 B5 B6 B7

Duty 3 Dry and finish textile products.

K2 K3 K4 K6 K7 K8 K10 K16 K21 K23 K24 K25 K26

S1 S2 S3 S4 S5 S6 S7 S9 S10 S15 S16 S18

B1 B3 B4 B5 B6 B7

Duty 4 Contribute to quality assurance.

K2 K3 K4 K6 K7 K20 K24 K25 K26

S1 S2 S3 S4 S5 S6 S7 S11 S13 S15 S16 S18

B1 B3 B4 B5 B6 B7

Duty 5 Rectify basic laundry process faults for example, product mis-feed.

K2 K3 K4 K6 K7 K8 K19 K24 K25 K26

S1 S3 S4 S5 S7 S9 S10 S13 S15 S16 S18

B1 B3 B4 B5 B6 B7

Duty 6 Prepare textile products for customer delivery.

K2 K3 K4 K6 K7 K8 K21 K24 K25 K26

S1 S3 S4 S5 S6 S7 S10 S12 S15 S16 S18

B1 B3 B4 B5 B6 B7

Duty 7 Maintain laundry documentation.

K2 K3 K4 K6 K7 K21 K22 K24 K25 K26 K27

S1 S3 S4 S5 S6 S7 S14 S15 S16 S17 S18

B1 B3 B4 B5 B7

Duty 8 Contribute to maintaining the workplace environment (housekeeping) including recycling and safe disposal of waste in line with environmental standards.

K2 K3 K4 K5 K6 K23 K24 K25 K26

S1 S3 S4 S5 S7 S15 S16 S18

B1 B2 B3 B4 B5 B7


KSBs

Knowledge

K1: The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors. Back to Duty

K2: The commercial laundry operative role and responsibilities. Limits of autonomy. Back to Duty

K3: Awareness of health and safety regulations, standards, and guidance and impact on role. Confined spaces. Control of Substances Hazardous to Health (CoSHH). Fire safety (dust and lint control). Health and Safety at Work Act. Slips, trips, and falls. Working in confined spaces. Working at height Back to Duty

K4: Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness. Back to Duty

K5: Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste. Back to Duty

K6: Awareness of quality standards and impact on role: ISO 9001 Quality Management, ISO 14001 Environmental Management, and ISO 18001 Health and Safety. Back to Duty

K7: Work procedures. What they are and why they are important. Back to Duty

K8: Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation. Back to Duty

K9: The chemistry and mechanical function behind the cleaning process to produce a quality product: stain removal, creasing, colour loss, greying and yellowing; impact on different fabric types. Back to Duty

K10: Finishing processes and how they impact on finished product quality and on different fabric types. Back to Duty

K11: Healthcare sector. Decontamination in laundering quality standards: Risk and Bio-Contamination in the Laundry Environment (British Standard European Norm BS EN 14065), Decontamination of Linen in health and social care (Health Technical Memorandum HTM 01-04), and BS EN 13795. Surgical drapes, gowns and clean air suits used as medical devices for patients, clinical staff, and equipment. Back to Duty

K12: Food sector. Risk and Bio-Contamination Control (RABC). Processes required to remove foreign bodies and risk of biological cross-contamination. Back to Duty

K13: Workwear performance standards of garments: ISO 20471 High Visibility, ISO 11612 Protection against Heat and Flame, ISO 11611 Protection against welding and allied processes, and BS EN 13034 Protective clothing against liquid chemicals. Back to Duty

K14: Clean room: control measures for product and people exposure and BS EN 13795. Back to Duty

K15: Continuous Batch Washer (CBW) and Continuous Tunnel Washer (CTW) health and safety. The Textile Services Association (TSA) code of practice on the safe access and entry to a CBW and CTW. Back to Duty

K16: International care label symbols, garment labelling, and different types of fibres and fabrics for professional industrial cleaning. Back to Duty

K17: Types of dry-cleaning solvents and their safe handling, standards for use, storage, and disposal. Back to Duty

K18: Stain classification. Removal techniques for different stains. Back to Duty

K19: Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production. Back to Duty

K20: Basic continuous improvement processes. Back to Duty

K21: Digital technology in the industry: stock management information systems, and equipment digital interfaces. Back to Duty

K22: Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security. Back to Duty

K23: Performance targets. Work organisation and time management techniques. Back to Duty

K24: Communication techniques: verbal and written. Back to Duty

K25: Principles of good team working. Back to Duty

K26: Equality, diversity, and inclusion in the workplace. Back to Duty

K27: Documentation requirements for the role. Back to Duty

Skills

S1: Follow work instructions - verbal or written. - Back to Duty

S2: Organise and prioritise work. - Back to Duty

S3: Follow health and safety procedures in line with regulations, standards, and guidance. - Back to Duty

S4: Follow procedures in line with environmental and sustainability regulations, standards, and guidance. - Back to Duty

S5: Identify and segregate resources for reuse, recycling, and disposal. - Back to Duty

S6: Comply with laundry industry regulations, standards, and guidance. - Back to Duty

S7: Follow work procedures. - Back to Duty

S8: Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal. - Back to Duty

S9: Check equipment and machinery. - Back to Duty

S10: Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. - Back to Duty

S11: Conduct quality checks for example, identify any rejects or rewash, inspect items for damage. - Back to Duty

S12: Sort and pack items. - Back to Duty

S13: Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements. - Back to Duty

S14: Use information technology. - Back to Duty

S15: Communicate with others for example, internal and external customers, colleagues, and managers. - Back to Duty

S16: Apply team working principles. - Back to Duty

S17: Record task information (text or data) - paper based or electronic. - Back to Duty

S18: Carry out and record learning and development activities. - Back to Duty

Behaviours

B1: Put health and safety first. Back to Duty

B2: Consider the environment when using resources and carrying out processes. Back to Duty

B3: Take ownership of given work. Back to Duty

B4: Team-focus to meet work goals. Back to Duty

B5: Support an inclusive workplace for example, respectful of different views. Back to Duty

B6: Adapt to changing work requests. Back to Duty

B7: Seek learning and development opportunities. Back to Duty


Qualifications

English & Maths

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Print EPA plan

End-point assessment plan

Introduction and overview

This document explains the requirements for end-point assessment (EPA) for the commercial laundry operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.

Commercial laundry operative apprentices, their employers and training providers should read this document.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).

A full-time apprentice typically spends 12 months on-programme (this means in training before the gateway) working towards competence as a commercial laundry operative. The apprentice must spend at least 12 months on-programme. The apprentice must spend at least 20% of their on-programme time completing off-the-job training.

This EPA has 3 assessment methods.

The grades available for each assessment method are:

Assessment method 1 - observation with questions:

Assessment method 3 - multiple-choice test:

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

EPA summary table

On-programme (typically 12 months)

The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the commercial laundry operative occupational standard.

The apprentice must complete training towards English and mathematics qualifications at Level 21, if required.

The apprentice must compile a portfolio of evidence.

End-point assessment gateway

The apprentice's employer must be content that the apprentice is working at or above the occupational standard.

The apprentice’s employer must confirm that they think the apprentice:

  • is working at or above the occupational standard as a commercial laundry operative
  • has the evidence required to pass the gateway and is ready to take the EPA

The apprentice must have passed English and mathematics qualifications at Level 1 and have taken the tests for Level 21. (For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and mathematics minimum requirement is Entry Level 3. British Sign Language (BSL) qualifications are an alternative to English qualifications for those who have BSL as their primary language).

The apprentice must submit any workplace policies and procedures as requested by the EPAO.

End-point assessment (typically 3 months)

Re-sits and re-takes

  • Re-take and re-sit grade cap: pass
  • Re-sit timeframe: typically 2 months
  • Re-take timeframe: typically 4 months

1For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and mathematics minimum requirement is Entry Level 3. British Sign Language (BSL) qualifications are an alternative to English qualifications for those who have BSL as their primary language.

Length of end-point assessment period

The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.

The expectation is that the EPAO will confirm the gateway requirements have been met and the EPA starts as quickly as possible.

EPA gateway

The apprentice’s employer must confirm that they think their apprentice is working at or above the commercial laundry operative occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but they must make the decision.

The apprentice must meet the gateway requirements before starting their EPA.

These are:

  • achieved English and mathematics Level 1 and taken the tests for Level 21.

Portfolio of evidence requirements:

The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this EPA method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.

Evidence sources may include:

This is not a definitive list; other evidence sources can be included.

The portfolio should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.

The EPAO should not assess the portfolio of evidence directly as it underpins the interview. Independent assessors should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.

The apprentice must submit any workplace policies and procedures as requested by the EPAO.

The apprentice must submit the gateway evidence to the EPAO.

The EPA period starts when the EPAO confirms the gateway requirements have been met. The expectation is they will do this as quickly as possible.

Assessment methods

The assessment methods can be delivered in any order.

The result of one assessment method does not need to be known before starting the next.

Observation with questions

Overview

In the observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not permitted. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Rationale

This assessment method is being used because:

Delivery

An independent assessor must conduct and assess the observation with questions.

The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.

The EPAO must give an apprentice 2 weeks notice of the observation with questions.

The observation must take 2 hours.

The independent assessor can increase the time of the observation with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.

The observation may be split into discrete sections held on the same working day.

The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.

The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.

These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.

Questioning can occur both during and after the observation. The time for questioning is included in the overall assessment time. The independent assessor must ask at least 5 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in-line with the EPAO’s training.

The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.

The independent assessor must make the grading decision. The observation and responses to questions must be assessed holistically by the independent assessor when they are deciding the grade.

The independent assessor must keep accurate records of the assessment. They must record:

  • the KSBs observed
  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The observation with questions must take place in the apprentice’s normal place of work (for example, their employer’s premises or a customer’s premises). Equipment and resources needed for the observation must be provided by the employer and be in good and safe working condition.   

Questioning that occurs after the observation should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must produce the following materials to support the observation with questions:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.

Interview underpinned by a portfolio of evidence

Overview

In the interview, an independent assessor asks the apprentice questions. The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Rationale

This assessment method is being used because:

Delivery

The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the interview.

The EPAO must give an apprentice 2 weeks notice of the interview.

The independent assessor must have at least 2 weeks to review the supporting documentation.

The apprentice must have access to their portfolio of evidence during the interview.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence, however it is not directly assessed.

The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.

The independent assessor must ask at least 9 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.

The independent assessor must make the grading decision. The independent assessor must keep accurate records of the assessment. They must record:

  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The interview must take place in a suitable venue selected by the EPAO (for example, the EPAO’s or employer’s premises).

The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.

The interview should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:

  • independent assessor assessment materials which include:
  • training materials
  • administration materials
  • moderation and standardisation materials
  • guidance materials
  • grading guidance
  • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.

Multiple-choice test

Overview

In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.

Rationale

This assessment method is being used because:

Delivery

The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.

The multiple-choice test must consist of 40 multiple-choice questions.

Multiple-choice questions must have four options, including one correct answer.

The apprentice must be given at least 2 weeks notice of the date and time of the multiple-choice test.

Test administration

The apprentice must have 60 minutes to complete the test.

The multiple-choice test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.

The multiple-choice test must be taken in the presence of an invigilator under the responsibility of the EPAO.

The EPAO must have an invigilation policy setting out how the multiple-choice test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.

The EPAO is responsible for the security of the multiple-choice test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the multiple-choice test.

Marking

The multiple-choice test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question type supports this.

A correct answer gets 1 mark.

Any incorrect or missing answers get zero marks.

The EPAO is responsible for overseeing the marking of the multiple-choice test. The EPAO must ensure standardisation and moderation of the multiple-choice test.

Assessment location

The apprentice must take the multiple-choice test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.

The multiple-choice test may take place remotely if the appropriate technology and systems are in place to prevent malpractice. The EPAO must ensure invigilation of the apprentice for example with, and not limited to, 360-degree cameras and screen sharing facilities.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the multiple-choice test:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • test specification
    • sample test and mark schemes
    • live tests and mark schemes
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.

Grading

Observation with questions

Fail - does not meet pass criteria

Theme

KSBs

Pass

Apprentices must demonstrate all the pass descriptors

Distinction

Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors

Task organisation
S1 B3

Takes ownership of given work, following verbal or written work instructions to complete tasks. (S1, B3)

N/A

Work environment
K4 S3 B1

Prioritises safe systems of work, following procedures in compliance with health and safety regulations, standards and guidance. (K4, S3, B1)

Explains reasons why it is important to follow health and safety procedures and prioritise health and safety. (K4, S3, B1)

Machinery and equipment
K8 S9 S10

Checks and operates equipment and machinery to process textile products in line with operating instructions or manufacturers’ guidelines for the task. (K8, S9, S10)

Achieves efficient and effective production. For example, applying product feeding techniques that avoid quality issues such as creasing, exceeding individual machine targets without compromising quality, or identifying early indicators of machine issues that could impact product quality such as black marks or repetitive creasing. (K8, S10)

Commercial laundry operations
K7 S6 S7 S8 S11 S12

Follows work procedures in line with laundry industry regulations, standards and guidance meeting product requirements. (K7, S6, S7)

Sorts, classifies and identifies products correctly for processing either manually or via operating equipment. Identifies items requiring special cleaning processes. (S8)

Conducts quality checks, identifying any items that do not meet specification. (S11)

Sorts and packs items in line with instructions. (S12)

Implements and follows procedures and instructions without error, mitigating against potential issues, supporting a right first-time outcome with no back tracking. (K7, S6, S7, S11, S12)

Communication
K24 S15

Communicates with others using verbal or written techniques, in a way that is suitable for the context and supports task completion. (K24, S15)

N/A

Interview underpinned by a portfolio of evidence

Fail - does not meet pass criteria

Theme

KSBs

Pass

Apprentices must demonstrate all the pass descriptors

Distinction

Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors

Commercial laundry industry
K1

Describes the commercial laundry services sector including its background, the services provided, and future trends, and identifies the customer service expectations in different sectors. (K1)

N/A

Commercial laundry operative's role
K2 S18 B7

Outlines their role and responsibilities as a commercial laundry operative and the limits of autonomy. (K2)

Outlines learning and development they have completed and recorded to support competence in their role. (S18, B7)

Identifies how their role impacts on wider commercial laundry operations. (K2)

Work organisation
K23 S2 B6

Describes how they organise and prioritise work and adapt to changing work requests, applying work organisation and time management techniques, to meet performance targets. (K23, S2, B6)

N/A

Environment and sustainability
K5 S4 S5 B2

Explains the impact that sector processes have on the environment.

Describes how they follow procedures in line with environmental and sustainability regulations standards, and guidelines and consider the environment through the efficient use of resources. 

Describes how they identify and segregate resources for reuse, recycling and disposal in line with company procedures.

(K4, S4, S5, B2)

 

Explains how following their company's procedures reduces the impact of operations on the environment. (K5, S4, B2)

Common faults and problem solving
K19 S13

Describes how they identify production issues and resolve or escalate them in line with procedures and how they escalate maintenance requirements in line with procedures.

Explains impact of breakdowns, stoppages, and failure on production.

(K19, S13)

N/A

Continuous improvement
K20

Outlines basic continuous improvement processes. (K20)

N/A

Documentation
K27 S17

Records information on paper or electronically in line with task requirements. (K27, S17)

Explains the importance of recording information and completing documentation correctly. (K27, S17)

Digital technology and Information technology
K21 K22 S14

Describes digital technology used in the sector, including stock management information systems and equipment digital interfaces. (K21)

Describes how they use IT in the workplace for example, virtual learning platforms and email, and the importance of data protection and security. (K22, S14)

N/A

Team working
K25 K26 S16 B4 B5

Describes how they apply team working principles to meet their team's work goals. (K25, S16, B4)

Describes how they take account of individuals needs in relation to equality, diversity, and inclusion in line with regulations and guidance. (K26, B5)

Explains how their team focus supports wider teams to meet their goals. (K25, S16, B4)

Multiple-choice test

Grade Minimum marks required Maximum marks required
Fail 0 27
Pass 28 40

Overall EPA grading

Performance in the EPA determines the apprenticeship grade of:

An independent assessor must individually grade the: observation with questions and interview underpinned by a portfolio of evidence in line with this EPA plan.

The EPAO must combine the individual assessment method grades to determine the overall EPA grade.

If the apprentice fails one or more assessment methods, they will be awarded an overall fail. 

Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.

Observation with questions Interview underpinned by a portfolio of evidence Multiple-choice test Overall Grading
Any grade Any grade Fail Fail
Any grade Fail Any grade Fail
Fail Any grade Any grade Fail
Pass Pass Pass Pass
Distinction Pass Pass Merit
Pass Distinction Pass Merit
Distinction Distinction Pass Distinction

Re-sits and re-takes

If the apprentice fails one or more assessment methods, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.

The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.

Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.

The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.

Roles and responsibilities

Roles Responsibilities

Apprentice

As a minimum, the apprentice should:

  • participate in and complete on-programme training to meet the KSBs as outlined in the occupational standard for a minimum of 12 months
  • undertake 20% off-the-job training as arranged by the employer and training provider
  • understand the purpose and importance of EPA
  • undertake the EPA including meeting all gateway requirements

 

Employer

As a minimum, the apprentice's employer must:

  • select the EPAO and training provider 
  • work with the training provider (where applicable) to support the apprentice in the workplace and to provide the opportunities for the apprentice to develop the KSBs
  • arrange and support a minimum of 20% off-the-job training to be undertaken by the apprentice 
  • decide when the apprentice is working at or above the level required by the occupational standard and so is ready for EPA
  • ensure that all supporting evidence required at the gateway is submitted in accordance with this EPA plan
  • remain independent from the delivery of the EPA
  • confirm arrangements with the EPAO for the EPA (who, when, where) in a timely manner (including providing access to any employer-specific documentation as required, for example company policies)
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows appropriate opportunity for the apprentice to meet the KSBs
  • ensure the apprentice is well prepared for the EPA
  • require the training provider and EPAO to ensure the EPA is booked in a timely manner

Post-gateway, the employer must: 

  • confirm arrangements with the EPAO for the EPA (who, when, where) in a timely manner (including providing access to any employer-specific documentation as required, for example company policies)
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows appropriate opportunity for the KSBs to be met
  • remain independent from the delivery of the EPA
  • ensure the apprentice is given sufficient time away from regular duties to prepare for, and complete all post-gateway elements of the EPA, and that any required supervision during this time (as stated within this EPA plan) is in place
  • where the apprentice is assessed in the workplace, ensure that the apprentice has access to the resources used on a daily basis
  • pass the certificate to the apprentice upon receipt from the EPAO

EPAO

As a minimum, the EPAO must: 

  • conform to the requirements of this EPA plan and deliver its requirements in a timely manner
  • conform to the requirements of the Register of end-point assessment organisations (RoEPAO)
  • conform to the requirements of the external quality assurance provider (EQAP) for this apprenticeship
  • understand the occupational standard
  • make all necessary contractual arrangements, including agreeing the price of the EPA
  • develop and produce assessment materials including specifications and marking materials (for example mark schemes, practice materials, training material)
  • appoint suitably qualified and competent independent assessors and oversee their working
  • appoint administrators (and invigilators where required) to administer the EPA as appropriate
  • provide training for independent assessors in terms of good assessment practice, operating the assessment tools and grading
  • provide adequate information, advice and guidance documentation to enable apprentices, employers and training providers to prepare for the EPA
  • arrange for the EPA to take place, in consultation with the employer
  • where the apprentice is not assessed in the workplace, ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary
  • develop and provide appropriate assessment recording documentation to ensure a clear and auditable process is in place for providing assessment decisions and feedback to all relevant stakeholders
  • have no direct connection with the apprentice, their employer or training provider; in all instances, including when the EPAO is the training provider for example, a HEI), there must be no conflict of interest
  • have policies and procedures for internal quality assurance (IQA), and maintain records of regular and robust IQA activity and moderation for external quality assurance (EQA) purposes
  • deliver induction training for independent assessors, and for invigilators and/or markers (where used)
  • undertake standardisation activity on this apprenticeship for all independent assessors before they conduct an EPA for the first time, if the EPA is updated and periodically as appropriate (a minimum of annually)
  • manage invigilation of the apprentice to maintain security of the assessment in line with the EPAO’s malpractice policy
  • verify the identity of the apprentice being assessed
  • use language in the development and delivery of the EPA that is appropriate to the level of the occupational standard

Pre-gateway, the EPAO must: 

  • make all necessary contractual arrangements, including agreeing the price of the EPA
  • provide adequate information, advice and guidance documentation to enable the apprentice, employers and training provider to prepare for the EPA
  • arrange for the EPA to take place, in consultation with the employer

At the gateway, the EPAO must: 

  • confirm all gateway requirements have been met as quickly as possible

Post-gateway, EPAOs must: 

  • where the apprentice is not assessed in the workplace, ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary.

Independent assessor

As a minimum, an independent assessor must: 

  • have the competence to assess the apprentice at the level of this apprenticeship and hold any required qualifications and experience in line with the requirements of the independent assessor as detailed in the IQA section of this EPA plan
  • understand the occupational standard and the requirements of this EPA
  • have, maintain and be able to evidence, up-to-date knowledge and expertise of the subject matter
  • deliver the end-point assessment in-line with this EPA plan
  • comply with the IQA requirements of the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider; in all instances, including when the EPAO is the training provider for example HEI
  • attend induction training
  • attend standardisation events when they begin working for the EPAO, before they conduct an EPA for the first time and a minimum of annually on this apprenticeship 
  • assess each assessment method, as determined by the EPA plan, and without extending the EPA unnecessarily
  • assess against the KSBs assigned to each assessment method, as shown in the mapping of KSBs to assessment methods and as determined by the EPAO, and without extending the EPA unnecessarily
  • make all grading decisions
  • record and report all assessment outcome decisions, for each apprentice, following instructions and using assessment recording documentation provided by the EPAO, in a timely manner
  • use language in the development and delivery of the EPA that is appropriate to the level of the occupational standard
  • mark open (constructed) test answers accurately according to the EPAO’s mark scheme and procedures

Training provider

As a minimum, the training provider should:

  • work with the employer and support the apprentice during the off-the-job training to provide the opportunities to develop the knowledge, skills and behaviours as listed in the occupational standard
  • conduct training covering any knowledge, skill or behaviour requirement agreed as part of the Commitment Statement or the Individual Learning Plan
  • monitor the apprentice’s progress during any training provider led on-programme learning
  • advise the employer, upon request, on the apprentice’s readiness for EPA
  • remain independent from the delivery of the EPA. Where the training provider is the EPAO for example HEI, there must be procedures in place to mitigate against any conflict of interest

Marker

As a minimum, markers should:

  • attend induction training as directed by the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider in all instances including when the EPAO is the training provider (i.e. HEI)
  • mark test answers accurately according to the EPAO’s mark scheme and procedures

Invigilator

As a minimum, invigilators should:

  • attend induction training as directed by the EPAO
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider; in all instances, including when the EPAO is the training provider (i.e. HEI)
  • invigilate and supervise apprentices during tests and in breaks during assessment methods to prevent malpractice in accordance with the EPAO’s invigilation procedures

Reasonable adjustments

The EPAO must have reasonable adjustments arrangements for the EPA.

This should include:

  • how an apprentice qualifies for reasonable adjustment
  • what reasonable adjustments may be made

Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Internal quality assurance (IQA)

Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section.

The EPAO must also:

  • have quality assurance systems and procedures that ensure fair, reliable and consistent EPA regardless of employer, place, time or independent assessor
  • appoint independent assessors who are competent to deliver the EPA and who:
    • have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 3 years or significant experience of the occupation or sector
  • operate induction training for anyone involved in the delivery or assessment of the EPA
  • provide training for independent assessors in good assessment practice, operating the assessment tools and making grading decisions
  • provide ongoing training for markers and invigilators
  • provide standardisation activity for this apprenticeship standard for all independent assessors:
    • before they conduct an EPA for the first time
    • if the EPA is updated
    • periodically as appropriate (a minimum of annually)
  • conduct effective moderation of EPA decisions and grades
  • conduct appeals where required, according to the EPAO’s appeals procedure, reviewing and making final decisions on EPA decisions and grades
  • have no direct connection with the apprentice, their employer or training provider

Professional recognition

Professional body recognition is not relevant to this occupational apprenticeship.

Mapping of KSBs to assessment methods

Knowledge Assessment methods
K1

The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors.

Back to Grading
Interview underpinned by a portfolio of evidence
K2

The commercial laundry operative role and responsibilities. Limits of autonomy.

Back to Grading
Interview underpinned by a portfolio of evidence
K3

Awareness of health and safety regulations, standards, and guidance and impact on role. Confined spaces. Control of Substances Hazardous to Health (CoSHH). Fire safety (dust and lint control). Health and Safety at Work Act. Slips, trips, and falls. Working in confined spaces. Working at height

Back to Grading
Multiple-choice test
K4

Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness.

Back to Grading
Observation with questions
K5

Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste.

Back to Grading
Interview underpinned by a portfolio of evidence
K6

Awareness of quality standards and impact on role: ISO 9001 Quality Management, ISO 14001 Environmental Management, and ISO 18001 Health and Safety.

Back to Grading
Multiple-choice test
K7

Work procedures. What they are and why they are important.

Back to Grading
Observation with questions
K8

Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation.

Back to Grading
Observation with questions
K9

The chemistry and mechanical function behind the cleaning process to produce a quality product: stain removal, creasing, colour loss, greying and yellowing; impact on different fabric types.

Back to Grading
Multiple-choice test
K10

Finishing processes and how they impact on finished product quality and on different fabric types.

Back to Grading
Multiple-choice test
K11

Healthcare sector. Decontamination in laundering quality standards: Risk and Bio-Contamination in the Laundry Environment (British Standard European Norm BS EN 14065), Decontamination of Linen in health and social care (Health Technical Memorandum HTM 01-04), and BS EN 13795. Surgical drapes, gowns and clean air suits used as medical devices for patients, clinical staff, and equipment.

Back to Grading
Multiple-choice test
K12

Food sector. Risk and Bio-Contamination Control (RABC). Processes required to remove foreign bodies and risk of biological cross-contamination.

Back to Grading
Multiple-choice test
K13

Workwear performance standards of garments: ISO 20471 High Visibility, ISO 11612 Protection against Heat and Flame, ISO 11611 Protection against welding and allied processes, and BS EN 13034 Protective clothing against liquid chemicals.

Back to Grading
Multiple-choice test
K14

Clean room: control measures for product and people exposure and BS EN 13795.

Back to Grading
Multiple-choice test
K15

Continuous Batch Washer (CBW) and Continuous Tunnel Washer (CTW) health and safety. The Textile Services Association (TSA) code of practice on the safe access and entry to a CBW and CTW.

Back to Grading
Multiple-choice test
K16

International care label symbols, garment labelling, and different types of fibres and fabrics for professional industrial cleaning.

Back to Grading
Multiple-choice test
K17

Types of dry-cleaning solvents and their safe handling, standards for use, storage, and disposal.

Back to Grading
Multiple-choice test
K18

Stain classification. Removal techniques for different stains.

Back to Grading
Multiple-choice test
K19

Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production.

Back to Grading
Interview underpinned by a portfolio of evidence
K20

Basic continuous improvement processes.

Back to Grading
Interview underpinned by a portfolio of evidence
K21

Digital technology in the industry: stock management information systems, and equipment digital interfaces.

Back to Grading
Interview underpinned by a portfolio of evidence
K22

Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security.

Back to Grading
Interview underpinned by a portfolio of evidence
K23

Performance targets. Work organisation and time management techniques.

Back to Grading
Interview underpinned by a portfolio of evidence
K24

Communication techniques: verbal and written.

Back to Grading
Observation with questions
K25

Principles of good team working.

Back to Grading
Interview underpinned by a portfolio of evidence
K26

Equality, diversity, and inclusion in the workplace.

Back to Grading
Interview underpinned by a portfolio of evidence
K27

Documentation requirements for the role.

Back to Grading
Interview underpinned by a portfolio of evidence
Skill Assessment methods
S1

Follow work instructions - verbal or written.

Back to Grading
Observation with questions
S2

Organise and prioritise work.

Back to Grading
Interview underpinned by a portfolio of evidence
S3

Follow health and safety procedures in line with regulations, standards, and guidance.

Back to Grading
Observation with questions
S4

Follow procedures in line with environmental and sustainability regulations, standards, and guidance.

Back to Grading
Interview underpinned by a portfolio of evidence
S5

Identify and segregate resources for reuse, recycling, and disposal.

Back to Grading
Interview underpinned by a portfolio of evidence
S6

Comply with laundry industry regulations, standards, and guidance.

Back to Grading
Observation with questions
S7

Follow work procedures.

Back to Grading
Observation with questions
S8

Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal.

Back to Grading
Observation with questions
S9

Check equipment and machinery.

Back to Grading
Observation with questions
S10

Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders.

Back to Grading
Observation with questions
S11

Conduct quality checks for example, identify any rejects or rewash, inspect items for damage.

Back to Grading
Observation with questions
S12

Sort and pack items.

Back to Grading
Observation with questions
S13

Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements.

Back to Grading
Interview underpinned by a portfolio of evidence
S14

Use information technology.

Back to Grading
Interview underpinned by a portfolio of evidence
S15

Communicate with others for example, internal and external customers, colleagues, and managers.

Back to Grading
Observation with questions
S16

Apply team working principles.

Back to Grading
Interview underpinned by a portfolio of evidence
S17

Record task information (text or data) - paper based or electronic.

Back to Grading
Interview underpinned by a portfolio of evidence
S18

Carry out and record learning and development activities.

Back to Grading
Interview underpinned by a portfolio of evidence
Behaviour Assessment methods
B1

Put health and safety first.

Back to Grading
Observation with questions
B2

Consider the environment when using resources and carrying out processes.

Back to Grading
Interview underpinned by a portfolio of evidence
B3

Take ownership of given work.

Back to Grading
Observation with questions
B4

Team-focus to meet work goals.

Back to Grading
Interview underpinned by a portfolio of evidence
B5

Support an inclusive workplace for example, respectful of different views.

Back to Grading
Interview underpinned by a portfolio of evidence
B6

Adapt to changing work requests.

Back to Grading
Interview underpinned by a portfolio of evidence
B7

Seek learning and development opportunities.

Back to Grading
Interview underpinned by a portfolio of evidence

Mapping of KSBs to grade themes

Observation with questions - Observation

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Task organisation

S1
B3

N/A

Follow work instructions - verbal or written. (S1)

Take ownership of given work. (B3)

Work environment
K4
S3
B1

Safe systems of work. Risk assessment and hazard identification in the work area. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Situational awareness. (K4)

Follow health and safety procedures in line with regulations, standards, and guidance. (S3)

Put health and safety first. (B1)

Machinery and equipment
K8
S9 S10

Machinery and equipment used in commercial laundries: batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. Purpose and operation. (K8)

Check equipment and machinery. (S9)

Operate equipment and machinery to process textile products for example, batch washing machines, wash extractors, dryers, towel folders, ironers, and calenders. (S10)

N/A

Commercial laundry operations
K7
S6 S7 S8 S11 S12

Work procedures. What they are and why they are important. (K7)

Comply with laundry industry regulations, standards, and guidance. (S6)

Follow work procedures. (S7)

Sort, classify and identify products for processing either manually or via operating equipment. Identify any special cleaning processes for example, stain removal. (S8)

Conduct quality checks for example, identify any rejects or rewash, inspect items for damage. (S11)

Sort and pack items. (S12)

N/A

Communication
K24
S15

Communication techniques: verbal and written. (K24)

Communicate with others for example, internal and external customers, colleagues, and managers. (S15)

N/A

Interview underpinned by a portfolio of evidence - Discussion

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Commercial laundry industry
K1

The commercial laundry sector: background, services provided, and future trends. Customer service expectations in different sectors. (K1)

N/A

N/A

Commercial laundry operative's role
K2
S18
B7

The commercial laundry operative role and responsibilities. Limits of autonomy. (K2)

Carry out and record learning and development activities. (S18)

Seek learning and development opportunities. (B7)

Work organisation
K23
S2
B6

Performance targets. Work organisation and time management techniques. (K23)

Organise and prioritise work. (S2)

Adapt to changing work requests. (B6)

Environment and sustainability
K5
S4 S5
B2

Impact of the sector processes on the environment. Efficient use of resources. Recycling, re-use and the safe disposal of waste. (K5)

Follow procedures in line with environmental and sustainability regulations, standards, and guidance. (S4)

Identify and segregate resources for reuse, recycling, and disposal. (S5)

Consider the environment when using resources and carrying out processes. (B2)

Common faults and problem solving
K19
S13

Escalation procedures for breakdowns, maintenance, stoppages, and failure. The impact of issues on production. (K19)

Identify production issues for example, product mis-feed, machinery issues, or product flow issues. Resolve or escalate issues in line with procedures. Escalate maintenance requirements. (S13)

N/A

Continuous improvement
K20

Basic continuous improvement processes. (K20)

N/A

N/A

Documentation
K27
S17

Documentation requirements for the role. (K27)

Record task information (text or data) - paper based or electronic. (S17)

N/A

Digital technology and Information technology
K21 K22
S14

Digital technology in the industry: stock management information systems, and equipment digital interfaces. (K21)

Information technology: virtual learning platforms, email. General data protection regulation (GDPR). Cyber security. (K22)

Use information technology. (S14)

N/A

Team working
K25 K26
S16
B4 B5

Principles of good team working. (K25)

Equality, diversity, and inclusion in the workplace. (K26)

Apply team working principles. (S16)

Team-focus to meet work goals. (B4)

Support an inclusive workplace for example, respectful of different views. (B5)

Contact us about this apprenticeship

Employers involved in creating the standard: Aspley Workwear, Bates of London, Berendsen, Central Laundry, Crystal Laundry, Imperial Laundry, Johnson Service Group, Laundry World, Micronclean, NHS Salisbury, Royal Jersey, Swiss Camplings Group, Total Laundry

Version log

Version Change detail Earliest start date Latest start date Latest end date
Revised version awaiting implementation in development Not set Not set Not set
1.0 Approved for delivery 22/06/2018 Not set Not set