Overview of the role

Investigate reports of anti-social behaviour.

Details of standard

Occupation summary

This occupation is found in the social housing, local authority and police sectors.

The broad purpose of the occupation is to investigate reports of anti-social behaviour (ASB) & community safety issues, to deliver informal and formal resolutions to the issues, to explore prevention & diversionary solutions, to work effectively with partner & enforcement agencies, to support victims & witnesses, and where appropriate, vulnerable perpetrators.

In their daily work, an employee in this occupation interacts with residents and tenants, community groups, partner agencies including social care, police, health & education, and the legal sector including solicitors and barristers. The employee usually works as part of a team and will be supervised by a manager or team leader. The employee will also need to interact with multiple internal departments. The occupation is part office-based but requires a lot of interaction with residents in the community and some attendance at multi agency meetings as well as attendance at court.

An employee in this occupation will be responsible for investigating reports of ASB / Community Safety in an area. This includes the categories of hate incidents, threats, assault, abusive behaviour, noise complaints, gang related activity, criminality, substance misuse, public disorder, animal nuisance and any behaviour that causes nuisance, alarm or distress to members of the community. The reports can be between neighbours, or they can affect a particular community, or can be city / town centre issues. The employee will interview those affected as well as the alleged perpetrators.

The employee is responsible for exploring preventative, early intervention or supportive solutions to the issues such as mediation, restorative justice, warnings, acceptable behaviour contracts, an agreed care plan. If the behaviour continues despite informal solutions the employee will be responsible for gathering evidence and preparing the case for legal action such as injunctions, closure orders or possession. When gathering evidence, the employee will prepare witness statements and, in some cases, will employ and analyse technology such as CCTV, noise monitoring equipment, and specialist noise apps. In some areas, the employee will present cases to court when the matter is heard in the Judge’s chambers. The employee will work with other partner agencies with a view to resolving the issues e.g. if there is a mental illness or a substance abuse issue involved, the employee will liaise with health organisations to explore support options. The employee will be supervised by a manager and is usually part of a specialist team. The size of the team will vary according to the areas the organisation covers. This role is a specialist one and the employee is required to have a number of technical skills and behaviours to engage with the range of people they interact with, particularly victims, witnesses & perpetrators. The occupation relies on the employee having a working knowledge of the legislation available which can be used in ASB / Community safety cases as well as knowledge of procedures relating to dealing with ASB / Community safety reports, investigative processes, evidence , victim & witness support , risk assessments, engaging perpetrators, responsibility and roles of partner agencies. The employee may also respond to domestic abuse reports so needs the skills and knowledge to respond appropriately, offer correct advice, risk assess and refer to appropriate agencies. The employee is also required to follow an organisation’s policies and procedures in relation to the role as well as have knowledge of an organisation’s legal obligations, safeguarding, equality & diversity, data protection policies & procedures. The employee is required to take responsibility and be accountable for managing their caseload appropriately, and within set KPIs. In this role, the employee needs to be risk aware at all times and understand vulnerability. The employee is required to have a flexible approach and be able to respond to urgent or high risk cases as necessary. Their performance will be monitored by a Manager / Supervisor.

Typical job titles include:

Asb officer Community safety officer Tenancy enforcement officer

Entry requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to have a full UK driving licence.

Occupation duties

Duty KSBs

Duty 1 Receive and triage reports of anti-social behaviour; prioritising such cases and assessing risk.

K1 K2 K3 K10

S1 S2 S3 S5 S11

B1 B3 B4

Duty 2 Meet with victims and witnesses to investigate the reports and take witness statements.

K1 K2 K3 K5 K6 K7 K8 K10 K11

S1 S2 S3 S4 S7 S9

B1 B4

Duty 3 Engage with the community to encourage the reporting of anti-social behaviour and provide appropriate advice.

K1 K2 K3 K6 K9 K10

S2 S3 S6

B1 B2 B4

Duty 4 Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.

K1 K2 K3 K6 K7 K8 K9 K10 K11

S1 S2 S4 S7 S9 S10 S11 S12

B1 B4

Duty 5 Identify safeguarding concerns & risk, making appropriate referrals and engaging with social care practitioners where appropriate.

K2 K7 K9 K11

S1 S2 S4 S6 S11 S12

B1 B2 B4

Duty 6 Deliver informal ASB interventions such as warnings, ABCs, referral for mediation and referral to support agencies.

K3 K6 K7 K9 K10 K11

S1 S2 S3 S4 S5 S6 S9 S10 S11 S12

B1 B2 B3 B4

Duty 7 Work with partners to develop effective solutions to community safety and anti-social behaviour issues.

K3 K4 K6 K7 K9 K11

S3 S4 S6 S10 S11 S12

B2 B3 B4

Duty 8 Record all information in connection to the case and meet specified key performance indicators.

K1 K3 K11



Duty 9 Gather evidence through witness statements, use of technology, data analysis & use of multiple IT systems.

K3 K5 K8 K11

S3 S5 S7 S8 S9 S11

B2 B3

Duty 10 Prepare case files for legal action including statements, exhibits & evidence.

K4 K5 K7 K8 K9 K11

S3 S4 S5 S6 S7 S8 S10 S11 S13

B2 B3

Duty 11 Present cases and evidence as a lead officer where appropriate e.g for review panels or legal proceedings.

K4 K5 K11

S3 S11 S13 S14


Duty 12 Prepare and deliver formal solutions such as injunctions, CPNs, closure orders, possession in conjunction with legal advocates.

K1 K2 K5 K7 K9 K11

S5 S6 S13

B2 B3



K1: Legal and organisational definitions of anti-social behaviour (ASB). The different types and categories of ASB. Organisational key performance indicators (KPI) when responding to the different categories of ASB. Back to Duty

K2: The definitions of vulnerability, safeguarding principles, the risk assessment matrix, vulnerabilities across a range of clients/group settings. Back to Duty

K3: Organisational policies and procedures in relation to ASB, community safety, vulnerability and safeguarding including hate crime, domestic abuse and tenancy management. The organisational process for dealing with reports of ASB/community safety. The organisational investigative process for reports of ASB and community safety issues. Back to Duty

K4: Legislation in relation to ASB and community safety matters including domestic abuse, hate crime, safeguarding, landlord and tenant law. The range of legal tools and powers available to resolve ASB. Back to Duty

K5: Preparing a case for court. Court standard witness statements and burden of proof. Different types of evidence and how they can be used. Roles of court staff and legal staff including solicitors and barristers. Court processes and Civil Procedure Rules. Back to Duty

K6: The range of informal tools that can be used to tackle ASB and community safety issues. How and in what circumstances informal tools can be used. Back to Duty

K7: Multi-agency working and the roles of partner agencies. Referral routes to specific agencies. Available multi-agency meetings and forums. Back to Duty

K8: ASB case management principles. Investigative methods, interview methodology and techniques. Back to Duty

K9: The range of communication methods to engage with internal and external partners and stakeholders including statutory and voluntary sector. Back to Duty

K10: Customer service standards and organisational KPIs in relation to responding to customers. Complaints and enquiry processes. Back to Duty

K11: Methods of recording information. IT systems, information and data-sharing processes. Law, guidance and principles. Back to Duty


S1: Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues. Back to Duty

S2: Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people. Back to Duty

S3: Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group. Back to Duty

S4: Make justifiable and appropriate decisions on the information available. Back to Duty

S5: Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met. Back to Duty

S6: Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met. Back to Duty

S7: Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence. Back to Duty

S8: Plan investigations into cases thoroughly and methodically. Back to Duty

S9: Interview all parties involved in a case using effective investigative and interview techniques. Back to Duty

S10: Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues. Back to Duty

S11: Maintain accurate and appropriately-detailed records and information. Back to Duty

S12: Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions. Back to Duty

S13: Prepare a case file for referral to solicitors or for legal proceedings. Back to Duty

S14: Effectively present a case and evidence for a review panel or in legal proceedings. Back to Duty


B1: Demonstrate a commitment to delivering a high-quality, timely and responsive service. Take ownership of dealing with all matters appropriately demonstrating a commitment to equality, diversity, inclusion and discretion. Back to Duty

B2: Work effectively with colleagues and external stakeholders seeking to deliver joint solutions, sharing appropriate information and negotiating new ways of providing services together. Back to Duty

B3: Deliver timely performance and taking responsibility and accountability for quality outcomes. Use insight, judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice. Back to Duty

B4: Communicate with others clearly and concisely making efforts to understand needs, perspectives and concerns. Back to Duty


English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Additional details

Occupational Level:


Duration (months):



this apprenticeship will be reviewed in accordance with our change request policy.

Status: Approved for delivery
Level: 4
Reference: ST0930
Version: 1.2
Date updated: 29/04/2024
Approved for delivery: 1 July 2021
Route: Protective services
Typical duration to gateway: 24 months (this does not include EPA period)
Maximum funding: £8000
LARS Code: 645
EQA Provider: Ofqual
Employers involved in creating the standard: Equity Homes, Derby Homes, Essex Police, London Borough of Westminster, Manchester City Council South Essex Homes, Riverside Homes, For Housing, Sandwell Council, Melin Homes ,Southern Housing Group

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.2 End-point assessment plan revised 29/04/2024 Not set Not set
1.1 End-point assessment plan revised 15/09/2023 28/04/2024 Not set
1.0 Approved for delivery 01/07/2021 14/09/2023 Not set

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