This apprenticeship has options. This document is currently showing the following option:
Helping organise large-scale freight imports and exports.
This occupation is found in the UK and across the world in the freight services industry. Freight forwarding organisations deal with both imports and exports and are found exclusively in the private sector. They are concentrated at or near airports, seaports, distribution centres and inland customs clearance facilities. These businesses vary in size and in the number of employees they have, ranging from small, single site, freight forwarding businesses serving a small number of clients, through medium-sized companies with a number of UK locations and multiple clients, to divisions of large European or global logistics companies serving a large, diverse customer base.
The broad purpose of the occupation is to support the movement of goods between countries. Freight forwarding specialists book shipments and prepare the documentation required to move goods in and out of the UK and countries anywhere in the world. They ensure that the goods are shipped in accordance with all relevant customs and regulatory regimes. Shipments are organised and booked using online systems and electronic and paper documentation which has to accompany the goods, is prepared. They use in-house IT systems and on-line sources to find information about relevant customs rules, regulations and terms of trade. They escalate problems and issues to senior staff in their organisation. This ensures that the company they work for and their clients remain compliant with all applicable customs, import and export laws and regulations. This is an office-based role, mostly in normal working hours, but with occasional work outside those hours.
In their daily work, an employee in this occupation interacts with colleagues in their own company, their customers and also with staff in a range of private sector organisations in the UK and abroad. This includes handling agents, ports agents, hauliers and shipping lines. They may also deal directly with staff from public sector organisations such as government departments and customs and revenue services.
An employee in this occupation will be responsible for making the shipment bookings required to move customers goods internationally and within the UK. They identify, choose and book the most appropriate transport services (air, ocean, road and rail) to undertake the journey. International freight forwarding is often a balancing act between time, cost and environmental concerns. Other responsibilities include the monitoring of the progress of shipments, dealing with the consequences of delays, preparing and submitting sales quotations for international shipments and preparing invoices in compliance with international trade rules. Effective communication with customers ensures that they are kept informed of the progress of shipments. Most freight forwarding specialists work as part of small teams. Typically they will move regularly between duties in the occupation, for example customs entry or invoicing. In this way they gain experience across all aspects of the occupation. This is most common in large companies while in small organisations they may work on all aspects of the occupation at the same time. They work with colleagues to prepare and check documents and if they identify issues and risks, they will escalate them to the appropriate person in their company. All International freight forwarding specialists have direct responsibility for goods in transit across the UK (for instance from a warehouse to the channel tunnel, port or airport). Foreign transit is very complex due to the different rules and systems in force in each country around the world. Therefore, when goods are in transit abroad, a person in this occupation will typically specialise in either air freight, ocean freight or international road freight. This means that, in some cases, an international freight forwarding specialist will be personally responsible for the transit of goods from start to finish; but in instances where multi-modal transport is needed, they will more typically need to liaise with others in the team to provide handovers and ensure a seamless journey. This Apprenticeship Occupational Standard therefore takes a core and options approach. All apprentices will complete the core and their employer must select the one, most appropriate, option to their role, from the air, ocean or road freight routes. An apprentice following the Air option will communicate with external customers, suppliers and internal stakeholders. They will develop their IT skills by using various programmes required to process a shipment bespoke to the company. They will typically be dealing with airlines to seek solutions, pricing and book air freight services. They ensure that the correct paperwork is supplied and all movements are compliant with customs and aviation security regulations. An apprentice following the Ocean option will typically contact shipping lines to price and book space on ships (for containers or loose cargo) and ensure the correct bills of lading and shipping instructions are in place. An apprentice following the Road option will typically contact road haulage companies for information regarding their collections and deliveries, primarily to and from the EU, and checking border crossing and customs documentation is in place. They may be required to obtain quotations for road freight services.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 18 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Multiple-choice test
You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.
The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 3 hours. They will ask you at least 3 questions.
Professional discussion underpinned by a portfolio of evidence
You will have a professional discussion with an independent assessor. It will last 90 minutes. They will ask you at least 12 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This occupation is found in the UK and across the world in the freight services industry. Freight forwarding organisations deal with both imports and exports and are found exclusively in the private sector. They are concentrated at or near airports, seaports, distribution centres and inland customs clearance facilities. These businesses vary in size and in the number of employees they have, ranging from small, single site, freight forwarding businesses serving a small number of clients, through medium-sized companies with a number of UK locations and multiple clients, to divisions of large European or global logistics companies serving a large, diverse customer base.
The broad purpose of the occupation is to support the movement of goods between countries. Freight forwarding specialists book shipments and prepare the documentation required to move goods in and out of the UK and countries anywhere in the world. They ensure that the goods are shipped in accordance with all relevant customs and regulatory regimes. Shipments are organised and booked using online systems and electronic and paper documentation which has to accompany the goods, is prepared. They use in-house IT systems and on-line sources to find information about relevant customs rules, regulations and terms of trade. They escalate problems and issues to senior staff in their organisation. This ensures that the company they work for and their clients remain compliant with all applicable customs, import and export laws and regulations. This is an office-based role, mostly in normal working hours, but with occasional work outside those hours.
In their daily work, an employee in this occupation interacts with colleagues in their own company, their customers and also with staff in a range of private sector organisations in the UK and abroad. This includes handling agents, ports agents, hauliers and shipping lines. They may also deal directly with staff from public sector organisations such as government departments and customs and revenue services.
An employee in this occupation will be responsible for making the shipment bookings required to move customers goods internationally and within the UK. They identify, choose and book the most appropriate transport services (air, ocean, road and rail) to undertake the journey. International freight forwarding is often a balancing act between time, cost and environmental concerns. Other responsibilities include the monitoring of the progress of shipments, dealing with the consequences of delays, preparing and submitting sales quotations for international shipments and preparing invoices in compliance with international trade rules. Effective communication with customers ensures that they are kept informed of the progress of shipments. Most freight forwarding specialists work as part of small teams. Typically they will move regularly between duties in the occupation, for example customs entry or invoicing. In this way they gain experience across all aspects of the occupation. This is most common in large companies while in small organisations they may work on all aspects of the occupation at the same time. They work with colleagues to prepare and check documents and if they identify issues and risks, they will escalate them to the appropriate person in their company. All International freight forwarding specialists have direct responsibility for goods in transit across the UK (for instance from a warehouse to the channel tunnel, port or airport). Foreign transit is very complex due to the different rules and systems in force in each country around the world. Therefore, when goods are in transit abroad, a person in this occupation will typically specialise in either air freight, ocean freight or international road freight. This means that, in some cases, an international freight forwarding specialist will be personally responsible for the transit of goods from start to finish; but in instances where multi-modal transport is needed, they will more typically need to liaise with others in the team to provide handovers and ensure a seamless journey. This Apprenticeship Occupational Standard therefore takes a core and options approach. All apprentices will complete the core and their employer must select the one, most appropriate, option to their role, from the air, ocean or road freight routes. An apprentice following the Air option will communicate with external customers, suppliers and internal stakeholders. They will develop their IT skills by using various programmes required to process a shipment bespoke to the company. They will typically be dealing with airlines to seek solutions, pricing and book air freight services. They ensure that the correct paperwork is supplied and all movements are compliant with customs and aviation security regulations. An apprentice following the Ocean option will typically contact shipping lines to price and book space on ships (for containers or loose cargo) and ensure the correct bills of lading and shipping instructions are in place. An apprentice following the Road option will typically contact road haulage companies for information regarding their collections and deliveries, primarily to and from the EU, and checking border crossing and customs documentation is in place. They may be required to obtain quotations for road freight services.
| Duty | KSBs |
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Duty 1 Make international shipment bookings for customer goods, which balance time, cost and environmental impact. |
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Duty 2 Monitor the progress of shipments to ensure they are on time and in line with the requirements of the booking. |
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Duty 3 Use appropriate methods of communication to keep customers informed about shipment progress in line with the booking and advise customers in the event of delays to enable them to make contingency plans. |
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Duty 4 Prepare quotes for customers regarding the shipment of goods, both within the UK and internationally. |
K1 K2 K3 K4 K6 K7 K8 K9 K10 K11 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 |
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Duty 5 Enter details of booked shipments into own organisation's electronic operating system. |
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Duty 6 Co-ordinate own activities with those of internal colleagues to meet operational priorities. |
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Duty 7 Manage cost throughout the whole shipment from despatch to final destination. |
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Duty 8 Ensure that any specific documents required by a destination country are available at time of shipment. (e.g. Certificate of Origin, Carnet). |
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Duty 9 Respond to enquiries from colleagues, customers and authorities about shipments. |
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Duty 10 Manage complaints about shipments, escalating to senior staff in own organisation where necessary. |
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Duty 11 Submit a customs declaration and/or provide clearance instructions to a third-party customs broker. |
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| Duty | KSBs |
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Duty 12 Assess and provide recommendations to customers on international air freight options, including cost, time, airport and country specific regulations, tariffs and any other unique requirements that impact. |
K1 K3 K7 K9 K10 K11 K13 K14 K15 K17 K18 K19 K20 K22 K23 K24 K25 K26 K27 K28 K29 |
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Duty 13 Book and process air freight by determining the relevancy of air freight services, matching the nature of goods for international air transit with the availability of space and appropriate services. |
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Duty 14 Arrange and ensure the security of goods during international air transit to required standards, both in terms of the contract and in accordance with international aviation security rules and regulations. |
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| Duty | KSBs |
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Duty 15 Assess and provide recommendations to customers on international ocean freight options, including cost, time, and the port and country specific regulations, tariffs and any other unique requirements that impact. |
K1 K3 K7 K9 K10 K11 K13 K14 K15 K17 K18 K19 K20 K22 K30 K31 K32 K33 K34 K35 |
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Duty 16 Book and process ocean freight by determining the practicality of transporting goods by sea, matching the nature of goods for international ocean transit with the availability and suitability of the equipment and resources such as shipping containers, that will be needed. |
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Duty 17 Create and handle the correct Bill of Lading for export and imports (contract of carriage), thereby helping to ensure the cargo can be released to the customer as applicable. |
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| Duty | KSBs |
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Duty 18 Assess and provide recommendations to customers on international road freight options, including cost, time, and the road networks and country specific regulations, tariffs and any other unique requirements that impact. |
K1 K3 K7 K9 K10 K11 K13 K14 K15 K17 K18 K19 K20 K22 K36 K37 K38 K39 K40 K41 |
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Duty 19 Book and process road freight by determining the practicality of transporting goods by road, by matching the nature of goods for international road transit with the nature and availability of road transport equipment and service schedules. |
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Duty 20 Monitor the impact of international road transit times, road conditions and road features, providing guidance to colleagues and customers as required. For example, this could involve the impact on permitted driver hours and associated service solutions. |
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K1: The structure and functions of the freight forwarding industry.
Back to Duty
K2: The principle of the consolidation of goods.
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K3: Country specific factors that influence freight forwarding, including world geography, political boundaries, time zones and transit times and their influence on modal selection.
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K4: The function of the key regulatory organisations and trade associations in logistics and international freight forwarding.
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K5: Domestic and cargo booking procedures including haulage to and from departure and arrival ports.
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K6: The differing environmental impacts of road, ocean, and air transport.
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K7: Factors that affect insurance premiums including origin destination, mode of transport, route, commodity.
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K8: The principles of carriers liability.
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K9: Dangerous and hazardous goods and the specific modal restrictions applied to their movement.
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K10: The function of documentary letters of credit in reducing financial risk in international trade.
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K11: The differences in how goods are moved under the different customs controls that apply to and from the UK and the purpose, function, and range of procedure codes.
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K12: Direct and indirect customs representation and the rules of establishment.
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K13: The structure and key contents of the UK Trade Tariff.
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K14: Data sources for the preferences and trade agreements that may apply in international trade, including rules of origin.
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K15: The terms of international trade rules (Incoterms) and their part in customs valuation and financial risk transfer.
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K16: Techniques for pricing, spot-quoting, invoicing and accruals.
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K17: Written communication techniques, plain English principles, including Industry terminology.
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K18: Verbal communication techniques, giving and receiving information, matching style to audience, barriers to communication and how to overcome them.
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K19: Own companies customer service standards and complaints handling process.
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K20: Techniques for forming and maintaining business relationships.
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K21: Principle of value build-up in customs documentation.
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K22: Currency conversions, exchange rates and risks on pricing and invoicing calculations.
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K23: Air. The terminology used in air freight services.
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K24: Air. The structure and organisation of the air freight industry.
Back to Duty
K25: Air. The role of regulatory organisations in world-wide air freight, including airport authorities and handling agents.
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K26: Air. Documentation specific to international air freight, including air waybills and where to find industry information and data from systems regarding schedules and space availability.
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K27: Air. Air Cargo Tariff and Rules (TACT) and OAG World Airways Guides.
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K28: Air. The rules and regulations relating to aviation security
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K29: Air. Different ULD (Unit Load Device) types, their purpose and usage.
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K30: Ocean. The terminology used in ocean freight services.
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K31: Ocean. Documentation specific to international ocean freight, including; Bills of Lading/sea waybills, export cargo shipping instructions.
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K32: Ocean. The structure and organisation of the ocean freight industry.
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K33: Ocean. The role of regulatory organisations in world-wide shipping including port authorities.
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K34: Ocean. The purpose and usages of the different container types and their respective benefits.
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K35: Ocean. Non-containerised ocean shipments
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K36: Road. The terminology used in international road freight services.
Back to Duty
K37: Road. The structure and organisation of the international road freight industry.
Back to Duty
K38: Road. The role of regulatory organisations in international road freight.
Back to Duty
K39: Road. Driving hours regulations and working times in the UK and internationally.
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K40: Road. Documentation specific to international road freight services, including; road consignment notes (CMRs) and vehicle movement documentation.
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K41: Road. The principles of load planning and vehicle or container loading.
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S1: Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Back to Duty
S2: Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Back to Duty
S3: Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Back to Duty
S4: Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
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S5: Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
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S6: Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
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S7: Identify and source data from customers, systems or colleagues.
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S8: Identify and resolve problems in line with responsibilities.
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S9: Create and maintain productive working relationships with internal and external customers.
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S10: Adapt communication based on the situation and the audience.
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S11: Identify problems outside of limits of responsibility and escalate within company policy.
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S12: Communicate in writing, preparing communications on technical matters.
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S13: Communicate with others verbally, including internal and external customers.
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S14: Air. Use and adapt terminology appropriate to the air freight industry.
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S15: Air. Select and use documentation appropriate to the air freight industry.
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S16: Ocean. Use and adapt terminology appropriate to the ocean freight industry.
Back to Duty
S17: Ocean. Select and use documentation appropriate to the ocean freight industry.
Back to Duty
S18: Road. Use and adapt terminology appropriate to the road freight industry.
Back to Duty
S19: Road. Select and use documentation appropriate to the road freight industry.
Back to Duty
B1: Takes accountability for own actions
Back to Duty
B2: Commercially driven
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B3: Flexible in response to client needs and requirements
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B4: Takes personal responsibility for their own sustainable working practices
Back to Duty
B5: Collaborate with others for example, within teams, across disciplines, and external stakeholders
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
V1.1
This document explains the requirements for end-point assessment (EPA) for the international freight forwarding specialist apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.
International freight forwarding specialist apprentices, their employers and training providers should read this document.
A full-time international freight forwarding specialist apprentice typically spends 18 months on-programme (this means in training before the gateway). The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.
The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.
An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the register of end-point assessment organisations (RoEPAO).
International freight forwarding specialist is a core and options apprenticeship standard.
Apprentices must be trained and assessed against the core and one option. There are three options:
This EPA has 3 assessment methods.
The grades available for each assessment method are below.
Assessment method 1 - multiple choice test:
Assessment method 2 - practical assessment:
Assessment method 3 - professional discussion:
The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:
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On-programme - typically 18 months
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The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard. The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules. The apprentice must compile a portfolio of evidence. |
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End-point assessment gateway
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The employer must be content that the apprentice is working at or above the occupational standard. The apprentice’s employer must confirm that they think the apprentice:
The apprentice must achieve all of the qualifications listed in the International freight forwarding specialist occupational standard ST0539 relevant to their chosen option. The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules. For the professional discussion the apprentice must submit a portfolio of evidence. The apprentice must submit any policies and procedures as requested by the EPAO. |
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End-point assessment - typically 3 months
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Grades available for each assessment method: Multiple Choice Test
Practical Assessment
Professional Discussion
Overall EPA and apprenticeship can be graded:
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Re-sits and re-takes
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The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.
The expectation is that the EPAO will confirm the gateway requirements have been met and the EPA starts as quickly as possible.
The apprentice’s employer must be content that the apprentice has attained sufficient KSBs to complete the apprenticeship. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.
The apprentice must meet the gateway requirements before starting their EPA.
They must:
The apprentices must submit any policies and procedures as requested by the EPAO. The EPA period starts when the EPAO confirms all gateway requirements have been met. The expectation is they will do this as quickly as possible.
The apprentice must submit the gateway evidence to their EPAO, including any organisation specific policies and procedures requested by the EPAO.
The assessment methods can be delivered in any order.
The result of one assessment method does not need to be known before starting the next.
In the multiple choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.
This assessment method is being used because:
The multiple choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.
The test can be computer or paper based.
The test will consist of 40 multiple-choice questions.
Multiple-choice questions must have four options, including one correct answer.
The apprentice must be given at least 7 days’ notice of the date and time of the test.
The apprentice must have 60 minutes to complete the test.
The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.
The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.
The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.
The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.
The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.
A correct answer gets 1 mark.
Any incorrect or missing answers get zero marks.
The EPAO is responsible for overseeing the marking of the test.
The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.
The test could take place remotely if the appropriate technology and systems are in place to prevent malpractice.
Question and resource development
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the test:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides where it takes place. The assessment environment must closely relate to the apprentice’s natural working environment. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
This assessment method is being used because:
The use of practical assessment facilitates consistent and timely assessment of candidates in carrying out workplace tasks.
The controlled environment takes candidates away from busy office environments which are distracting for both candidates and assessors and may hinder fair assessment.
Assessment can be carried out remotely (as an alternative to direct observation) using appropriate ICT equipment as the controlled nature of the practical assessment means that ICT equipment can be positioned or set up in a way that permits the independent assessor to conduct a fair assessment.
The practical assessment must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the practical assessment.
The independent assessor must only observe one apprentice at a time to ensure quality and rigour. They must be as unobtrusive as possible.
The EPAO must give an apprentice 7 days' notice of the . practical assessment
The practical assessment must take 3 hours.
The independent assessor can increase the time of the practical assessment by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.
The practical assessment cannot be split, other than for comfort breaks or to allow apprentices to move from one location to another. Where breaks occur, they will not count towards the total EPA time.
The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.
The independent assessor must explain to the apprentice the format and timescales of the practical assessment before it starts. This does not count towards the assessment time.
The independent assessor must observe the following during the practical assessment:
Each apprentice must carry out three practical assessments which will be set in the context of their option; air, ocean or road.
The three practical assessments will cover:
1. Planning and conducting a shipment
2. Preparing and presenting a costing
3. Customer service and complaints handling
Tasks must incorporate an issue or problem that enables the apprentice to produce evidence against the allocated KSBs. The issue or problem must be equivalent in complexity across tasks and options.
The three practical assessments must cover the KSBs assigned to the practical assessments. They may use whatever software is available and commonly used by the apprentice, and not introduce any new systems. The EPAO must ensure that the details within tasks differ enough to mitigate predictability.
These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.
The independent assessor must ask questions. The purpose of the questions is to assess any KSB's assigned to this method of assessment which the assessor feels have not been fully demonstrated through the three tasks.
The time allocated for questioning is 15 minutes.
The independent assessor must ask at least 3 questions. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in line with the EPAO’s training.
The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment.
The independent assessor must make the grading decision. The independent assessor must assess the practical assessment and responses to questions holistically when deciding the grade.
The independent assessor must keep accurate records of the assessment. They must record:
The practical assessment must take place in a simulated environment selected by the EPAO for example, the EPAO’s or employer’s premises. The simulated environment must relate to the apprentice’s natural work environment. Equipment and resources needed for the practical assessment must be provided by the EPAO, who can liaise with the employer to provide these.
Questioning that occurs after the practical assessment should take place in a suitable environment for example a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of tasks and questions in the case of re-sits and retakes, to minimise predictability.
The EPAO must produce the following materials to support the practical assessment:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
In the professional discussion, an independent assessor and apprentice have a formal two-way conversation. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.
This assessment method is being used because it provides an opportunity to assess some KSB's which may not have been assessed through the multiple choice test or in the practical assessments.
It allows for testing of responses where there are a range of potential answers that cannot be tested through the multiple choice test or the practical assessments.
It enables the apprentice to showcase the important aspects of their particular job role and the KSBs that support that.
The professional discussion must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
An independent assessor must conduct and assess the professional discussion.
The purpose of the independent assessor's questions will be to allow the independent end assessor to ask the apprentice questions in relation to:
• Their understanding of their job role, duties and responsibilities
• Specific parts of the training they have received
• Personal development and reflection on the training they have received
• The portfolio prepared by the apprentice
The EPAO must give an apprentice 7 days' notice of the professional discussion.
The independent assessor must have at least 2 weeks to review the supporting documentation.
The apprentice must have access to their portfolio of evidence during the professional discussion.
The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.
The professional discussion must last for 90 minutes. The independent assessor can increase the time of the professional discussion by up to 10%. This time is to allow the apprentice to respond to a question if necessary.
The independent assessor must ask at least 12 questions. The independent assessor must use the questions from the EPAO’s question bank.
The independent assessor must make the grading decision.
The independent assessor must keep accurate records of the assessment. They must record:
The professional discussion must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.
The professional discussion can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.
The professional discussion should take place in a quiet room, free from distractions and influence.
The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.
The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.
The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.
The EPAO must produce the following materials to support the professional discussion:
The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
(Core) Procedures
K3 K5 S1 S2 S3 S7 S8 B1 B2 |
Selects freight forwarding services based on customer requirements, country specific factors, delivery times and modes, seeking and identifying the relevant data in order to meet the needs of the client (K3, S1, S7) Books, plans and monitors international shipments, using generic or bespoke ICT systems, in accordance with the relevant rules and regulations, ensuring timelines and budgets are upheld (K5, S2, S3) Identifies and resolves problems in line with responsibilities, ensuring timelines and budgets are upheld to achieve the best commercial outcome (S8, B1, B2)
|
Pre-empts and mitigates for potential issues before they impact customer, delivery times or budget, providing alternative solutions, to ensure an efficient service is maintained for the client and the best commercial outcome (S8, B1, B2)
|
|
(Air) Documentation and terminology
K23 K26 S14 S15 |
Uses terminology specific to air freight in line with company and client needs and expectations (K23, S14) Selects and uses documentation specific to air freight, ensuring it is appropriate to the mode, country, legal and client requirements (K26, S15)
|
N/A |
|
(Ocean) Documentation and terminology
K30 K31 S16 S17 |
Uses terminology specific to ocean freight in line with company and client needs and expectations (K30, S16) Selects and uses documentation specific to ocean freight, ensuring it is appropriate to the mode, country, legal and client requirements (K31, S17)
|
N/A |
|
(Road) Documentation and terminology
K36 K40 S18 S19 |
Uses terminology specific to road freight in line with company and client needs and expectations (K36, S18) Selects and uses documentation specific to road freight, ensuring it is appropriate to the mode, country, legal and client requirements (K40, S19)
|
N/A |
|
(Core) Complaints handling
K19 S11 |
Responds to complaints in line with own company’s handling process and customer service standards, identifying issues and escalating where they fall outside of the limits of responsibility (K19, S11) |
N/A |
|
(Core) Economic and cost considerations
K2 K16 K22 S6 B3 |
Provides a service level, including direct, indirect or consolidation option, that is appropriate to the needs and requests of the client (K2, B3) Produces a freight costing and invoice within mode, in line with Incoterms, that meets the requirements of the client. Carries out currency conversion using appropriate exchange rate, in order to meet the requirements of the brief (S6, K16, K22)
|
Conducts freight pricing and calculations that take into account risk, giving justifications for recommendations (K22, S6)
|
Fail - does not meet pass criteria
|
Theme
KSBs
|
Pass
Apprentices must demonstrate all the pass descriptors
|
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
|
|---|---|---|
|
(Core) Customs
K11 K12 K15 K21 S4 S5 |
Explains how to prepare customs declarations, or give custom clearance instructions to a third party, meeting the requirements of HMRC (K11, S4) Describes how they use software systems to submit customs declarations in order to ensure an efficient freight forwarding service (S5) Explains how direct and indirect customs representation are applied and the rules of establishment (K12) Explains how Incoterms relate to international trade and customs declarations (K15, K21)
|
Explains how to respond when declarations are rejected in order to resolve issues and meet client and HMRC requirements (K11, S4) Discusses how risk transfer between seller and buyer is managed, including how this affects costs (K12, K21)
|
|
(Core) Communication and relationships
K17 K18 K20 S9 S10 S12 S13 B5 |
Discusses how they use written communication techniques suitable for the context, adapting style and using correct sector and industry terminology and plain English, to suit the audience (S10, S12, K17) Discusses how they use verbal techniques, adapting style and use of terminology to overcome barriers, suit the audience and convey the message (S13, K18) Explains how they create and maintain productive working relationships with internal and external customers that support the achievement of business objectives and client requirements (S9, K20, B5)
|
N/A |
|
(Core) Industry Infrastructure
K1 K4 K13 |
Outlines the structure and function of the freight forwarding industry, including the key regulatory organisations and trade associations in logistics and international freight forwarding (K1, K4) Outlines the structure and key contents of the UK Trade Tariff and its role in their day to day work (K13)
|
Evaluates the relationships and interdependencies between the key regulatory organisations, trade associations and functions of the freight forwarding industry (K1, K4) |
|
(Core) Environment and sustainability
K6 K9 B4 |
Explains how they consider environmental impact in their role and how this informs their working practices (K6, B4) Describes how hazardous goods are classified, and any specific modal restrictions applied to their movement (K9)
|
Discusses how they have made choices that take into account the environmental impact their actions will have, using the most up to date information and initiatives to mitigate environmental impact (K6, B4)
|
| Grade | Minimum marks required | Maximum marks required |
|---|---|---|
| Fail | 0 | 27 |
| Pass | 28 | 33 |
| Distinction | 34 | 40 |
Performance in the EPA determines the overall grade of:
An independent assessor must individually grade the: practical assessment and professional discussion in line with this EPA plan.
The EPAO must combine the individual assessment method grades to determine the overall EPA grade.
If the apprentice fails one assessment method or more, they will be awarded an overall fail.
To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall EPA distinction, the apprentice must achieve a distinction in all assessment methods.
Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.
| Multiple Choice Test | Practical Assessment | Professional Discussion | Overall Grading |
|---|---|---|---|
| Fail | Any grade | Any grade | Fail |
| Any grade | Fail | Any grade | Fail |
| Any grade | Any grade | Fail | Fail |
| Distinction | Pass | Pass | Pass |
| Pass | Distinction | Pass | Pass |
| Pass | Pass | Distinction | Pass |
| Distinction | Distinction | Pass | Pass |
| Distinction | Pass | Distinction | Pass |
| Pass | Distinction | Distinction | Pass |
| Distinction | Distinction | Distinction | Distinction |
If the apprentice fails one or more assessment method, they can re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.
The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.
The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 2 months of the EPA outcome notification.
Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.
Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.
The apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.
| Roles | Responsibilities |
|---|---|
|
Apprentice |
As a minimum, the apprentice should:
|
|
Employer |
As a minimum, the apprentice's employer must:
Post-gateway, the employer must:
|
|
EPAO |
As a minimum, the EPAO must:
Pre-gateway, the EPAO must:
At the gateway, the EPAO must:
Post-gateway, EPAOs must:
|
|
Independent assessor |
As a minimum, an independent assessor must:
|
|
Training provider |
As a minimum, the training provider should:
|
|
Marker |
As a minimum, the marker must:
|
|
Invigilator |
As a minimum, the invigilator must:
|
|
Technical expert |
As a minimum, the technical expert should:
|
|
An additional person required during the practical assessment |
As a minimum, the competent person must:
|
The EPAO must have reasonable adjustments arrangements for the EPA.
This should include:
Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.
Internal quality assurance refers to how the EPAO ensures valid, consistent and reliable EPA decisions. The EPAO must adhere to the requirements within the roles and responsibilities section and:
Affordability of the EPA will be aided by using at least some of the following:
Professional body recognition is not relevant to this occupational apprenticeship.
| Knowledge | Assessment methods |
|---|---|
|
K1: Core.
The structure and functions of the freight forwarding industry. Back to Grading |
Professional Discussion |
|
K2: Core.
The principle of the consolidation of goods. Back to Grading |
Practical Assessment |
|
K3: Core.
Country specific factors that influence freight forwarding, including world geography, political boundaries, time zones and transit times and their influence on modal selection. Back to Grading |
Practical Assessment |
|
K4: Core.
The function of the key regulatory organisations and trade associations in logistics and international freight forwarding. Back to Grading |
Professional Discussion |
|
K5: Core.
Domestic and cargo booking procedures including haulage to and from departure and arrival ports. Back to Grading |
Practical Assessment |
|
K6: Core.
The differing environmental impacts of road, ocean, and air transport. Back to Grading |
Professional Discussion |
|
K7: Core.
Factors that affect insurance premiums including origin destination, mode of transport, route, commodity. Back to Grading |
Multiple Choice Test |
|
K8: Core.
The principles of carriers liability. Back to Grading |
Multiple Choice Test |
|
K9: Core.
Dangerous and hazardous goods and the specific modal restrictions applied to their movement. Back to Grading |
Professional Discussion |
|
K10: Core.
The function of documentary letters of credit in reducing financial risk in international trade. Back to Grading |
Multiple Choice Test |
|
K11: Core.
The differences in how goods are moved under the different customs controls that apply to and from the UK and the purpose, function, and range of procedure codes. Back to Grading |
Professional Discussion |
|
K12: Core.
Direct and indirect customs representation and the rules of establishment. Back to Grading |
Professional Discussion |
|
K13: Core.
The structure and key contents of the UK Trade Tariff. Back to Grading |
Professional Discussion |
|
K14: Core.
Data sources for the preferences and trade agreements that may apply in international trade, including rules of origin. Back to Grading |
Multiple Choice Test |
|
K15: Core.
The terms of international trade rules (Incoterms) and their part in customs valuation and financial risk transfer. Back to Grading |
Professional Discussion |
|
K16: Core.
Techniques for pricing, spot-quoting, invoicing and accruals. Back to Grading |
Practical Assessment |
|
K17: Core.
Written communication techniques, plain English principles, including Industry terminology. Back to Grading |
Professional Discussion |
|
K18: Core.
Verbal communication techniques, giving and receiving information, matching style to audience, barriers to communication and how to overcome them. Back to Grading |
Professional Discussion |
|
K19: Core.
Own companies customer service standards and complaints handling process. Back to Grading |
Practical Assessment |
|
K20: Core.
Techniques for forming and maintaining business relationships. Back to Grading |
Professional Discussion |
|
K21: Core.
Principle of value build-up in customs documentation. Back to Grading |
Professional Discussion |
|
K22: Core.
Currency conversions, exchange rates and risks on pricing and invoicing calculations. Back to Grading |
Practical Assessment |
|
K23: Air.
Air. The terminology used in air freight services. Back to Grading |
Practical Assessment |
|
K24: Air.
Air. The structure and organisation of the air freight industry. Back to Grading |
Multiple Choice Test |
|
K25: Air.
Air. The role of regulatory organisations in world-wide air freight, including airport authorities and handling agents. Back to Grading |
Multiple Choice Test |
|
K26: Air.
Air. Documentation specific to international air freight, including air waybills and where to find industry information and data from systems regarding schedules and space availability. Back to Grading |
Practical Assessment |
|
K27: Air.
Air. Air Cargo Tariff and Rules (TACT) and OAG World Airways Guides. Back to Grading |
Multiple Choice Test |
|
K28: Air.
Air. The rules and regulations relating to aviation security Back to Grading |
Multiple Choice Test |
|
K29: Air.
Air. Different ULD (Unit Load Device) types, their purpose and usage. Back to Grading |
Multiple Choice Test |
|
K30: Ocean.
Ocean. The terminology used in ocean freight services. Back to Grading |
Practical Assessment |
|
K31: Ocean.
Ocean. Documentation specific to international ocean freight, including; Bills of Lading/sea waybills, export cargo shipping instructions. Back to Grading |
Practical Assessment |
|
K32: Ocean.
Ocean. The structure and organisation of the ocean freight industry. Back to Grading |
Multiple Choice Test |
|
K33: Ocean.
Ocean. The role of regulatory organisations in world-wide shipping including port authorities. Back to Grading |
Multiple Choice Test |
|
K34: Ocean.
Ocean. The purpose and usages of the different container types and their respective benefits. Back to Grading |
Multiple Choice Test |
|
K35: Ocean.
Ocean. Non-containerised ocean shipments Back to Grading |
Multiple Choice Test |
|
K36: Road.
Road. The terminology used in international road freight services. Back to Grading |
Practical Assessment |
|
K37: Road.
Road. The structure and organisation of the international road freight industry. Back to Grading |
Multiple Choice Test |
|
K38: Road.
Road. The role of regulatory organisations in international road freight. Back to Grading |
Multiple Choice Test |
|
K39: Road.
Road. Driving hours regulations and working times in the UK and internationally. Back to Grading |
Multiple Choice Test |
|
K40: Road.
Road. Documentation specific to international road freight services, including; road consignment notes (CMRs) and vehicle movement documentation. Back to Grading |
Practical Assessment |
|
K41: Road.
Road. The principles of load planning and vehicle or container loading. Back to Grading |
Multiple Choice Test |
| Skill | Assessment methods |
|---|---|
|
S1: Core.
Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes. Back to Grading |
Practical Assessment |
|
S2: Core.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods. Back to Grading |
Practical Assessment |
|
S3: Core.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned. Back to Grading |
Practical Assessment |
|
S4: Core.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party. Back to Grading |
Professional Discussion |
|
S5: Core.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods. Back to Grading |
Professional Discussion |
|
S6: Core.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract. Back to Grading |
Practical Assessment |
|
S7: Core.
Identify and source data from customers, systems or colleagues. Back to Grading |
Practical Assessment |
|
S8: Core.
Identify and resolve problems in line with responsibilities. Back to Grading |
Practical Assessment |
|
S9: Core.
Create and maintain productive working relationships with internal and external customers. Back to Grading |
Professional Discussion |
|
S10: Core.
Adapt communication based on the situation and the audience. Back to Grading |
Professional Discussion |
|
S11: Core.
Identify problems outside of limits of responsibility and escalate within company policy. Back to Grading |
Practical Assessment |
|
S12: Core.
Communicate in writing, preparing communications on technical matters. Back to Grading |
Professional Discussion |
|
S13: Core.
Communicate with others verbally, including internal and external customers. Back to Grading |
Professional Discussion |
|
S14: Air.
Air. Use and adapt terminology appropriate to the air freight industry. Back to Grading |
Practical Assessment |
|
S15: Air.
Air. Select and use documentation appropriate to the air freight industry. Back to Grading |
Practical Assessment |
|
S16: Ocean.
Ocean. Use and adapt terminology appropriate to the ocean freight industry. Back to Grading |
Practical Assessment |
|
S17: Ocean.
Ocean. Select and use documentation appropriate to the ocean freight industry. Back to Grading |
Practical Assessment |
|
S18: Road.
Road. Use and adapt terminology appropriate to the road freight industry. Back to Grading |
Practical Assessment |
|
S19: Road.
Road. Select and use documentation appropriate to the road freight industry. Back to Grading |
Practical Assessment |
| Behaviour | Assessment methods |
|---|---|
|
B1: Core.
Takes accountability for own actions Back to Grading |
Practical Assessment |
|
B2: Core.
Commercially driven Back to Grading |
Practical Assessment |
|
B3: Core.
Flexible in response to client needs and requirements Back to Grading |
Practical Assessment |
|
B4: Core.
Takes personal responsibility for their own sustainable working practices Back to Grading |
Professional Discussion |
|
B5: Core.
Collaborate with others for example, within teams, across disciplines, and external stakeholders Back to Grading |
Professional Discussion |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
(Core) Procedures
K3 K5 S1 S2 S3 S7 S8 B1 B2 |
Country specific factors that influence freight forwarding, including world geography, political boundaries, time zones and transit times and their influence on modal selection. (K3) Domestic and cargo booking procedures including haulage to and from departure and arrival ports. (K5) |
Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes. (S1) Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods. (S2) Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned. (S3) Identify and source data from customers, systems or colleagues. (S7) Identify and resolve problems in line with responsibilities. (S8) |
Takes accountability for own actions (B1) Commercially driven (B2) |
|
(Air) Documentation and terminology
K23 K26 S14 S15 |
Air. The terminology used in air freight services. (K23) Air. Documentation specific to international air freight, including air waybills and where to find industry information and data from systems regarding schedules and space availability. (K26) |
Air. Use and adapt terminology appropriate to the air freight industry. (S14) Air. Select and use documentation appropriate to the air freight industry. (S15) |
None |
|
(Ocean) Documentation and terminology
K30 K31 S16 S17 |
Ocean. The terminology used in ocean freight services. (K30) Ocean. Documentation specific to international ocean freight, including; Bills of Lading/sea waybills, export cargo shipping instructions. (K31) |
Ocean. Use and adapt terminology appropriate to the ocean freight industry. (S16) Ocean. Select and use documentation appropriate to the ocean freight industry. (S17) |
None |
|
(Road) Documentation and terminology
K36 K40 S18 S19 |
Road. The terminology used in international road freight services. (K36) Road. Documentation specific to international road freight services, including; road consignment notes (CMRs) and vehicle movement documentation. (K40) |
Road. Use and adapt terminology appropriate to the road freight industry. (S18) Road. Select and use documentation appropriate to the road freight industry. (S19) |
None |
|
(Core) Complaints handling
K19 S11 |
Own companies customer service standards and complaints handling process. (K19) |
Identify problems outside of limits of responsibility and escalate within company policy. (S11) |
None |
|
(Core) Economic and cost considerations
K2 K16 K22 S6 B3 |
The principle of the consolidation of goods. (K2) Techniques for pricing, spot-quoting, invoicing and accruals. (K16) Currency conversions, exchange rates and risks on pricing and invoicing calculations. (K22) |
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract. (S6) |
Flexible in response to client needs and requirements (B3) |
| KSBS GROUPED BY THEME | Knowledge | Skills | Behaviour |
|---|---|---|---|
|
(Core) Customs
K11 K12 K15 K21 S4 S5 |
The differences in how goods are moved under the different customs controls that apply to and from the UK and the purpose, function, and range of procedure codes. (K11) Direct and indirect customs representation and the rules of establishment. (K12) The terms of international trade rules (Incoterms) and their part in customs valuation and financial risk transfer. (K15) Principle of value build-up in customs documentation. (K21) |
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party. (S4) Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods. (S5) |
None |
|
(Core) Communication and relationships
K17 K18 K20 S9 S10 S12 S13 B5 |
Written communication techniques, plain English principles, including Industry terminology. (K17) Verbal communication techniques, giving and receiving information, matching style to audience, barriers to communication and how to overcome them. (K18) Techniques for forming and maintaining business relationships. (K20) |
Create and maintain productive working relationships with internal and external customers. (S9) Adapt communication based on the situation and the audience. (S10) Communicate in writing, preparing communications on technical matters. (S12) Communicate with others verbally, including internal and external customers. (S13) |
Collaborate with others for example, within teams, across disciplines, and external stakeholders (B5) |
|
(Core) Industry Infrastructure
K1 K4 K13 |
The structure and functions of the freight forwarding industry. (K1) The function of the key regulatory organisations and trade associations in logistics and international freight forwarding. (K4) The structure and key contents of the UK Trade Tariff. (K13) |
None |
None |
|
(Core) Environment and sustainability
K6 K9 B4 |
The differing environmental impacts of road, ocean, and air transport. (K6) Dangerous and hazardous goods and the specific modal restrictions applied to their movement. (K9) |
None |
Takes personal responsibility for their own sustainable working practices (B4) |
Contact us about this apprenticeship
| Version | Change detail | Earliest start date | Latest start date | Latest end date |
|---|---|---|---|---|
| 1.1 | Occupational standard, end-point assessment plan and funding band revised but remained the same. | 18/09/2023 | Not set | Not set |
| 1.0 | Approved for delivery | 20/04/2018 | 17/09/2023 | Not set |
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