Working Safely

• Relevant safety legislation and safe working practices applying to themselves and others.

Working Sustainably

• Scientific principles underpinning building services engineering industrial and commercial systems including measurement, force and pressure, heat and power, materials and electricity.
• Environmental protection measures within building services engineering for effective use of material resources, minimising wastage, legislation surrounding the effective use of energy, gas and water resources.

Planning and Preparing

• How to; utilise resources effectively including the roles and responsibilities of relevant people; ensure the correct tools, materials and equipment are available; produce risk assessments and method statements.
• How to plan work programmes, the importance of working within contract requirements and how to complete the necessary reports.
• The preparation requirements, including consulting with clients and making them aware of any impact work will have on the system, the buildings use, and how long it is likely to take.

Undertaking Planned and Reactive Maintenance

• The procedures, process, standards, specifications and codes of practice required.
• The design principles, layout, and operating principles, installation, decommissioning, fault finding, fault diagnosis, component replacement, testing and re-commissioning techniques for industrial and commercial ventilating, heating, water supply, waste (effluent discharge), drainage, systems and related electrical systems.
• How to adjust building management systems set points, time schedules and temperatures.
• The principles and requirements of industrial and commercial mechanical sustainable energy systems.

Working Safely

• Applying relevant safety legislation, codes of practice and safe working practices to themselves and others.

Planning, Preparing and Working Sustainably

• Planning, organising and undertaking activities in ways which use resources effectively to complete work, with consideration for cost, quality, time, safety, security and environmental impact, within relevant legislative requirements, specifications, codes of practice and industry recognised practices.
• Preparing work areas ensuring safe access and egress for self and others is maintained; components, tools and equipment are stored and positioned safely and to allow efficient workflow.

• Carrying out fault finding, fault diagnosis, de-commissioning, component replacement, testing and re-commissioning of existing industrial and commercial ventilating, heating, water supply, waste (effluent discharge), drainage, and related electrical systems.
• Providing the client and contract supervisor with options for repairs, replacements and improvements; and the likely impact, cost and timescales for any work required that is additional to the specification or contract.
• Finishing maintenance activities by; notifying the client of the work undertaken, completing the necessary reports and contract related processes and procedures; explaining and demonstrating how to operate the system in the most energy efficient way

Communicating Effectively

• Using oral, written and electronic methods to communicate technical and other information effectively with work colleagues, clients, service centre, contract supervisors, and other members of the service and facilities team.

Working Effectively and Efficiently

• Working reliably and effectively without supervision, to the appropriate specifications, codes of practice and be aware of the needs and concerns of others, especially where related to diversity and equality.
• Solving problems within their own scope of responsibility, by applying technical and behavioural skills and knowledge to define the problem, identify, evaluate and select alternatives and implement solutions.

Taking Responsibility

• Accepting responsibility for their own work and actions.

Managing Tasks

• Accepting, prioritising and undertaking technical and other tasks effectively.

Working with Others

• Working effectively with colleagues, the public, clients, service centre, contract supervisors, and other members of the service and facilities team.
• Managing client relationships to ensure their expectations match the agreed service level and any shortfalls or changes in service level are effectively communicated together with any credible solutions.
• Supporting the learning and development of others through activities such as mentoring, and sharing professional expertise and knowledge.

Continuing Personal Development

•  Maintaining and enhance competence in own area.

Working Ethically

• Exercising responsibilities in an ethical manner
• Promoting the image of the business to others
• Providing feedback to improve the quality and effectiveness of business products and services